Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.7 103 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.

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Care Provided by Deepdene Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raluca Maritan (Care Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Deepdene Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,430
    • Self-Funded Residential Dementia Care from £1,430
    • Self-Funded Nursing Care from £1,595
    • Self-Funded Nursing Dementia Care from £1,650

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Very limited parking available onsite


Deepdene Care Centre Reviews (103)

Total of 103, showing 1-20
9.7

Deepdene Care Centre has a Review Score of 9.7 (9.738) out of 10, based on 28 reviews in the last 2 years. Over all time Deepdene Care Centre has 103 reviews.

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Date Published

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Review from David A (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited my mother, on September 2nd 2024. Mum had been at Deepdene since the beginning of 2024. She began to decline between the 2nd and 11th of September, passing peacefully in her room on Wednesday evening. Our interaction with the staff was quite wonderful. Every member of staff we
came into contact with was caring, kind, gentle, concerned and warm-hearted. We interacted with 16 members of staff over the ten days that we were to sit with mum, morning, afternoon and night. The lady at reception was outstanding. Her kindness, generosity and helpful demeanour was superb. The manager was tremendous and obviously is the driving force behind this splendid team of carers. She was practical, helpful, extremely knowledgeable and so very kind and sensitive. The carer we had the most contact with was wonderful. She was always on hand to help, administer easing medication, and always with clear precise advice, that helped us all immeasurably. An outstanding Team.

Reply from Raluca, Home Manager at Deepdene Care Centre

I wanted to express my sincere gratitude for your kind feedback. Your comments mean a great deal to us and serve as a testament to the quality of service we strive to provide. It was truly a pleasure for us to support your mum and I am delighted to hear that our efforts have made a positive impact. Your feedback is invaluable to us as we continue to improve our service and ensure that every individual receives the highest standard of care.


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Review from Ian D (Son of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had dealings with Deepdene since the end of 2033 when my mum arrived at the care home. From day one, management and staff have been engaged with mum's care in a most professional yet personal way. I visit often and always find excellent conditions. All the staff appear to know the current state
of play at any given time! I'm particularly comfortable with the medical aspect of the care.
Whenever I point out where some help or input is needed, it's dealt with immediately. I'd recommend Deepdene to anyone in a similar position to me.

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Review from David B (Son of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has been a resident at the home for just over a year. In her own words she tells me that "the food is very good and the bed very comfortable". The staff are all 100% committed to making sure that all the residents are very well looked after and treated with the dignity and respect
that they deserve. When I leave the home after visiting, a member of staff often sits with my mum for a time to make sure that she is ok. The home is beautifully clean and there are always plenty of activities going on. Having visited relatives staying at several homes in the area I can honestly say that Deepdene Care Centre is the best. The only real downside is that visitors parking is very limited however there is a large public car park about 100 metres away.

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Review from A C (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Deepdene. The care they have received has been exemplary. My father passed recently leaving my Mother who has serious dementia living alone and the Deepdene team are all so supportive of her at this difficult time.
The rooms are spacious and cleaned to a high
standard. The food is well prepared and my mother is very happy with the variety and quality.
But most of all it is the staff who do so much to care for the residents that make Deepdene a great place for my Mother to spend her last years.

Reply from Raluca, Home Manager at Deepdene Care Centre

I would like to thank you for your lovely feedback. We are very pleased to hear you have a positive experience. Your kind words mean a great deal to us and serve as a source of motivation for our team.


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Review from Kevin D (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my parents receive at Deepdene, from the nursing support, activities provided and most importantly the friendship shown by the staff. The family fun day was amazing, great music, lovely food and fun entertainment.

Reply from Raluca, Home Manager at Deepdene Care Centre

I would like to thank you for your lovely feedback. Your appreciation means a great deal to us and reinforces our commitment to the highest standards of care. We continuously strive to improve and enhance the quality of life for our residents. Your insights are invaluable in helping us support them in living their best lives.


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Review from Sarah D (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in a previous care setup and struggled quite significantly with her mental health, since she has moved to Deepdene she has transformed. She thrives in the friendly respectful environment and feels welcome and well looked after. Since her transfer she has had a long period of stability
- long may it continue. Thank you to each team member for your care.

Reply from Raluca, Home Manager at Deepdene Care Centre

Thank you for your feedback regarding your experience at Deepdene. I am very pleased to hear that you and your loved one have a positive experience with us. We are continuously striving to improve our service and ensure that all our residents feel comfortable and well-cared for. Your insights are invaluable to us, and we appreciate you taking the time to share them.


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Review from Carla N (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my dad is given and that he is treated with respect. They have a great entertainment programme also which I'm sure he gets great joy from. I believe he is well looked after and is happy.

Reply from Raluca, Home Manager at Deepdene Care Centre

Thank you for your kind words. It truly means a lot to us. We are fully committed to ensuring that our residents are happy and well looked after, and feedback like yours reinforces our dedication to this mission.


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Review from Penny A (Friend of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely, kind and caring place.
We have just attended a fun day and the organisation was amazing. Everyone, including visitors, were so spoilt.
All the staff that we have met were so genuine and caring towards the residents.
Thank you for caring for my family so well.

Reply from Raluca, Home Manager at Deepdene Care Centre

Thanks for your kind words. Brandy is always welcome at Deepdene, as her presence brings such joy to our residents. It has been truly delightful to have both you and Brandy visiting us each week. I have witnessed the wonderful bond that has formed between her and our residents, which has been a source of happiness for all. Thank you once again for bringing Brandy to be a part of our dog therapy initiative. Her contributions have made a significant positive impact on our community.


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Review from Lorraine N (Regular Volunteer) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier to bring my volunteer therapy dog to Deepdene. The care and support they give their residents and staff is second to none, Brandy the PAT dog is part of the family and we love everyone.

Reply from Raluca, Home Manager at Deepdene Care Centre

Thank you for your recent review. Your feedback is incredibly important to us and plays a vital role in our ongoing efforts to improve our service.


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Review from S B (Partner of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to a lovely meeting/tea on May 8th, which was to raise money for Alzheimer's disease, and discuss the future plans for the care home.
I believe quite a lot of money was raised.
My partner, who has Alzheimer's was there with me.
The management team talked about the plans for Deepdene. This
included changes within the building, and additional staff for activities and mealtime support.
They are clearly taking any resident's opinions in regard to their food seriously, and making sure that their chef is totally involved in this process.
Senior management spoke with understanding and humour and emphasised that this was an important concern which was being highlighted.
For me, the key point of the meeting was the fact that the care home has not had to use bank staff in the last year!
This says so much about the high quality of people employed at Deepdene.
l feel this also links directly to the senior management team and the way they value all their amazing staff.

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Review from A G (Cousin of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service of care for my elderly cousin The staff are friendly and very caring. They keep me informed on any medical issues. The level of care that they give my cousin is excellent. Would highly recommend it.
Our primary contact when we call is the lady in reception she is always
so friendly and helpful.
Many Thanks to all at Deepdene.

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Review from Linda B (Sister of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Deepdene Care Centre for several years and I am very happy with the care and respect he receives.
All staff members work hard and treat patients, relatives, and visitors with respect and consideration.

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Review from J H (Friend of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I confirm that I feel relaxed and that everything is being done to the highest level to make the residents cared for. They also keep me updated on any problems that occur. It is important that we can be reassured there are no major problems.

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Review from R C (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems happy and settled. The carers and nurses are all very kind, caring and friendly, she gets on with them all as far as I’ve seen. She can be challenging but they all deal with that. The food can be an issue (purée diet) no one ever seems to know what it is! It would be nice to tell Mum what
she’s eating. She loves her puddings but there isn’t always a choice mostly just yoghurt (I’ve mentioned it numerous times)
Cleaning isn’t 100% and laundry can sometimes be an issue too, but someone will go and look for any item that seems to be missing or find clothes for Mum if she doesn’t have many. I think that both the cleaning and laundry staff work very hard but there’s a lot to do! The activities staff visit Mum as she mostly doesn’t want to join in and make her feel included. She loves visits from the therapy dog too! Overall Deepdene is a very welcoming place (especially the receptionist) and everybody who works there is friendly and caring and works hard. I would recommend it.

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Review from J L (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was moved here, the care has been excellent. Every effort to settle her (she is 96). The staff are always kind and happy and very helpful.

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Review from K B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the service of care for my mum. The staff are friendly and very caring. They keep me informed on any medical issues. The level of care that they give my Mum is excellent. Would highly recommend. Thank you Deepdene.

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Review from K S (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem helpful and caring. They keep me updated of any medical issues by phone when needed. Eating is an issue, attempts are being made to address the type of food he will eat and hopefully assistance in eating it. Only negative is clothes, takes a long times, e.g. socks/hankie to be returned to
room. Also loss of false teeth!

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Review from Mary W (Wife of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my husband is getting at Deepdene. My only criticism is the laundry service, which is extremely slow, i.e. it can take ten days to return items and even then I have to keep asking as clothes running out.

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Review from Alan D (Husband of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the level of service and care that my wife gets, plus the staff are very friendly towards me when I visit.

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Review from C J (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last 3.5 months, my mum has settled in really well. Always happy and content. This is due to the care she has now. Wonderful staff, all very caring, keeping Mum safe and sound. Very welcoming when we arrive to see Mum. The receptionist is very polite as well. We are very pleased with the home
and staff.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Deepdene Care Centre is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 324 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.


Frequently Asked Questions about Deepdene Care Centre

What types of Care is Deepdene Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Deepdene Care Centre provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Deepdene Care Centre have?

There are 66 Single Rooms.

What are the Facilities & Services at Deepdene Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Deepdene Care Centre to the centre of Dorking?

0.4 mile(s) as the crow flies, distance by road may be significantly further.