Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.7 103 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.

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Care Provided by Deepdene Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raluca Maritan (Care Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Deepdene Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,430
    • Self-Funded Residential Dementia Care from £1,430
    • Self-Funded Nursing Care from £1,595
    • Self-Funded Nursing Dementia Care from £1,650

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Very limited parking available onsite


Deepdene Care Centre Reviews (103)

Total of 103, showing 21-40
9.7

Deepdene Care Centre has a Review Score of 9.7 (9.738) out of 10, based on 28 reviews in the last 2 years. Over all time Deepdene Care Centre has 103 reviews.

Overall Experience

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Date Published

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75

Review from S G (Friend of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent, always very respectful. The home is always very clean. The food is always freshly cooked and a good choice. Lovely atmosphere in the dining room. Always lots of activities and the staff are always happy and include as many of the residents as they can.

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Review from Sandra W (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care Mum has had since she went into Deepdene. Everyone is friendly and caring towards her and we feel she is safe there.

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Review from Colin P (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in and was settled and reassured by her carers immediately. So good in fact Mum thought she was in a hotel. The friendly staff now all know her and always have a positive word to say whenever I visit. She was even playing bingo the last time I went, which she has never done before.
Thanks
for everything Deepdene.

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Review from P J (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to thrive here. It is a very friendly and well-ran home. In fact, she tells me that it is her home and how many friends she has now on her floor. She loves the entertainment and trying out new colours of nail polish. Activities are wide-ranging and plentiful. She has so much to keep
her occupied that she no longer reads as she is too tired! Her new lease of life has been great for all of the family. Thank you all.

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Review from C A (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with how she is looked after and how she is responding. Mum was moved from another home to Deepdene Care Centre four months ago. Since she has been there, she is always cheerful and happy. Mum is 89 and has advanced dementia.

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Review from N W (Private Carer of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always delighted and impressed with your front of house she is very welcoming and engages seamlessly with me and others. Your carers and support workers and nurses have always been very supportive, kind, knowledgeable and respectful which is a tribute to your staff selection and retention too.
Thank you for your professionally run service which my friend is benefiting from.

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Review from H C (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for many years, under a variety of management. I write with reference to the current set-up. In her last year, Mum was very frail, slept a lot and needed help with eating (soft diet) hence difficult to access food and activities (in the past I would have said good). However,
whenever I visited I never failed to be impressed by the personal care Mum received from the staff who attended to her with kindness, dignity and affection. I felt Mum's main nurse really understood her. I live a long way from the home I visited after a long journey I was always given a warm welcome by reception and other staff.

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Review from L G (Granddaughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Deepdene Care Centre is quick to respond to any questions and involve the GP or nurse involved without hesitation. The staff are friendly and helpful and have made my grandad welcome.

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Review from Caroline B (Niece of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff. Caring, gentle. Large rooms with big windows. Large corridors so people can walk with zimmers, wheelchairs. Food is good. Nursing staff are particularly good, and their close relationship with a doctor's surgery has proved invaluable.

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Review from Sheila T (Wife of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak too highly of this care home. My husband moved in on the 21st of October 2022, and right from the start, I was given help and advice.
The home itself is a pleasure to visit.
The staff are always so cheerful and helpful; they go out of their way to assist my husband, even though he
doesn't always appreciate it.
Deepdene puts the ward care into a care home.

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Review from Anne N (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and aunt both reside at Deepdene where they are both looked after extremely well. They appear to get on well with the other residents and there is lots of entertainment for them to participate in to stimulate what little they have left.

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Review from Judy O (Wife of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband can be aggressive and they know how to deal with this.

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Review from S A (Sister-in-law of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my sister-in-law came to Deepdene Care Centre it was a bustling place, lots of residents and staff. For a lot of reasons, this is not how it is now. I hope the new manager will be able to turn the place around.

Reply from Raluca Maritan, Manager at Deepdene Care Centre

Thank you so much for taking the time to review our care home, I am sorry that you feel the home lost its atmosphere in the past but I am sure that you have noticed the changes around the home that have been adding to the environment for the people living with us which I am really passionate about. Looking forward to seeing you at the home again soon, Raluca.


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Review from P C (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is there for end-of-life care. She has been so well cared for from a nursing perspective. There has been the opportunity to discuss decisions made regarding Mum's daily routines, for which we are grateful.
The food is excellent, and Mum is always consulted with regard to her meal choice.
Rooms
are well decorated and clean.
The care centre has excellent leadership, nursing and management.

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Review from Alexandra C (Friend of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is extremely happy in the home. The staff are always professional and friendly. They keep us informed of any changes or issues. The home is always clean and tidy and it's been wonderful seeing residents having and doing various activities.

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Review from Josephine A (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Deepdene a very short time but every effort has been made by the staff to help him settle for which I thank them all and particularly the manager. She is open and approachable and goes out of her way to be helpful.

Reply from Anjaleena Kuriakose, Home Manager at Deepdene Care Centre

Thank you for taking the time to write such kind words about our staff - they will be both rewarded and motivated to hear that their care and support were so much appreciated.


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Review from Elizabeth H (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum after many months of lockdown and covid restrictions. I found her to be relaxed and quite happy. She seems to be at home with staff and did not mind being there at all. In the home she was in previously, she always told me she wanted to go back home but now my mother is a totally different
and happy person which makes me happy and gives me peace of mind. Thank you very much everybody.

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Review from Diane S (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursing home. I have been pleased with the care they have given my mother. Would highly recommend.

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Review from F W (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of father, looked after with dignity. Regularly kept up to date by staff.

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Review from A M (Wife of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has dementia and very poor speaking communication skills but the staff treats him with dignity and a great deal of patience. As he has also lost his mental capacity to make decisions he has been given a DoLS. The management kindly explained what this was and how the decisions was made.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Deepdene Care Centre is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 324 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.