Review from N B (Son of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience

So far I have been very impressed with the care. My father seems to have settled in very well. He doesn't get as stressed as he did at his last care home. He has also put on weight which was needed as his BMI was too low. All in all, I'm very pleased with the friendly atmosphere and general feel of

the care home.

Reply from Anjaleena Kuriakose, Home Manager at Deepdene Care Centre

I am so pleased that you are satisfied with the standard of care that we are able to provide for your father and that you have noticed such positive improvements in his wellbeing. I hope that he will continue to be happy with all of us here at Deepdene and myself and all of the team really do appreciate your comments.

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Review from S L (Niece of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

We are very happy with the way my aunt has been looked after at this care home.
She settled in well and appears relaxed and happy when we visit her.
I have been impressed with all the activities and trips out. The staff are very welcoming to visitors. they are also transparent and happy to talk about

any concerns. I find the long-standing staff are very caring and helpful.

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Review from Janet C (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My elderly mother moved into Deepdene Care Centre in September 2019 at a point when she had advanced dementia. Staff took trouble to get to know her quickly so that they could support her in the most appropriate way. She settled well and was soon moving around with the use of a walking frame, something

she had not done for months. Her family were made welcome at all times, and any changes to Mum's care, medical input, and nursing needs were discussed as necessary. The activities in all units of the care home were excellent, with imaginative ideas and aimed at the inclusion of all residents at whatever level they could take part. The care and skill provided to Mum was very good, and when it was no longer possible to visit her due to the Covid lockdown, we knew she was in good hands. Sadly, despite all efforts, her frailty increased and she died peacefully in the home with staff who knew her looking after her to the last and providing excellent support to her family.

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Review from Chris B (Son of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience

The manager and the team provided a very professional yet personal service to my father over the past year or so that he has been resident. My mother was also a resident here for a short time in 2017 and we had no hesitation in contacting the care home when the need arose for my father. My father fully

enjoyed the activities and entertainments that were a daily occurrence and always expressed how happy he was at being there. The staff have shown my parents and us nothing but kindness and have provided a professional care service when they both needed it most. We are most grateful for this.

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Review from L S (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Deepdene for almost a year. She is content at the home and has become very settled here. The staff are friendly and considerate, they take a genuine interest in the welfare of the people in their care. Recently I walked into the home and could hear my mother singing

along with other residents. It was really heartwarming as previously living alone she suffered with anxiety. I feel her quality of life has improved which enables me to enjoy my frequent visits.

Reply from Anjaleena Kuriakose, Home Manager at Deepdene Care Centre

Thank you for your kind words about the care we are providing for your mother here at Deepdene. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.

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Review from Justine F (Niece of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience

My aunt has been in Deepdene for 8 months. Her health mentally and physically has improved since she has been there. I am so grateful for how caring the staff are. There is a lovely atmosphere and the dining room is like a restaurant. The lounge is bright and comfortable. The entertainment is exceptionally

good and very suitable for the residents. It has been such a blessing to have found this place.

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Review from Chris D (Son of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience

My mother was a resident at Deepdene Care Centre from Sept 2018 until July 2019 when she died aged 94. During her time at the home, she received the most excellent care and support from all the staff. She was very happy and frequently praised staff for their work. Thank you to everyone at Deepdene

for your help and support.

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Review from A C (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

I'm very pleased I chose Deepdene for my mother she is very well cared for and the staff all treat her with great kindness and dignity. The close relationship with the local Doctors surgery is also valuable, medical problems have been dealt with quickly and close involvement with myself.

Reply from Anjaleena Kuriakose, Manager at Deepdene Care Centre

Thank you so much for the Review. Its always a pleasure to look after Mum.

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Review from Martin R (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

Excellent, well-managed home, staff always happy and smiley.
Excellent care, well managed.

Reply from Usha Prasanna, Manager at Deepdene Care Centre

Thank you, Martin, as always very supportive and encouraging words. It was pleasure and honour to have been able to look after your father and to have met you and family.

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Review from Laura S (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience

Deepdene Care Centre has been amazing in supporting my father's needs. He has been there for over six years now and as his needs have changed, his care has been adapted perfectly. He is always well fed, clean and well presented and the staff have always made me feel able to turn up without prior arrangements.

They are extremely friendly and always keep me informed with any issues that I should know my father has always given the centre 'a good name' and there have never been any complaints. I would recommend Deepdene without hesitation.

Reply from Usha Prasanna, Manager at Deepdene Care Centre

Thank you so much for the positive review Laura.It is a pleasure to look after Dad.

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Review from Dawn S (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

I am so pleased I chose Deepdene Care Centre for my dad. I was dreading my dad needing residential care but he is happier than he's been for years, he is finally receiving the level of support he needs to be happy and secure.
What really makes the home so special is the dedication of the staff who

go above and beyond and are all so happy and welcoming.
Thank you Deepdene.

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Review from Ray K (Brother of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

Since my sister moved into Deepdene she has been transformed - both physically and psychologically. Her appearance and health have improved and she is much happier. Well done to the team at Deepdene.

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Review from M W (Wife of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

The carers are excellent and residents are treated with compassion and dignity.
The only quibble I have is with the organisation of laundry.
Often my husband is not in his own clothes, although the clothes are always clean.

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Review from R W (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

A real improvement in mums well-being. The staff were kind and attentive. Good to see her dancing again.

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Review from Robin S (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

An excellent care home with very caring and supportive staff. They are also good at communicating information with the family, providing updates on my friend's welfare. We are very pleased overall with the quality of care shown.

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Review from W Z (Nephew of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

The home is clean whenever I have visited. All staff are always smiling and ready to help. Nothing is too much. We had difficulty in finding a home for my uncle as he had challenging behaviours. But staff are well trained to deal with difficult people, especially on the second floor.

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Review from J S (Friend of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

Very good home.

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Review from Andrew B (Nephew of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience

My uncle was transferred to the care of Deepdene owing to his previous home no longer being able to cope with his increasingly demanding dementia-related symptoms and behaviours. My uncle had severe anxiety and depression, and required constant care for day-to-day living. Through their sensitive and

professional care and attention, the Deepdene staff managed to successfully turn his behaviour around, relieving his anxiety and depressive symptoms and bringing him a level of peace and contentment that he hadn't experienced in years. We recently took the decision to move my uncle from Deepdene to be geographically closer to his remaining family. Deepdene kindly facilitated this move by providing a cab and a familiar member of staff to accompany him on the 2-hour journey around the M25 to his new care home. I would have no hesitation in recommending Deepdene to anybody who has a relative with dementia.

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Review from David A (Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience

The carers are very nice and polite. I can speak from experience compared to the previous care home I came from. I am very happy here and I don't want to go anywhere else.

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Review from Julia B (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Deepdene since March 2017. My mother has advanced dementia and she is looked after very well by the very hard working care staff.
The care staff and all other staff in the home are always very friendly and attentive. They are always very willing to help. I wish I had brought my

mother to Deepdene instead of her two other previous nursing homes.

Reply from Usha Prasanna, Manager at Deepdene Care Centre

Dear Julia,

Thank you very much for your kind words of appreciation. We loved looking after your mother and she will continue to live among us.

Many Thanks,
Usha

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Deepdene Care Centre

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