Deepdene Care Centre

Hill View, Reigate Road, Dorking RH4 1SY
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9.7 103 Reviews
  • Deepdene Care Centre, Dorking
Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.

The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly community for residents. Facilities include spacious lounge areas, dining rooms, quiet lounge areas for relaxation and a hair salon. The large enclosed courtyard garden offers a peaceful oasis for residents to relax and enjoy during the warmer months, in a secure and safe environment.

Deepdene benefits from a busy social and activity programme with a wide variety of daily activities. The activity team work hard to offer a wide range of stimulating activities that are both engaging and fun, with something for everyone.

Centrally located in a convenient and accessible area of Dorking with excellent transport links, the home is well connected for both local journeys and travelling further afield with Dorking train station less than half a mile away.

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Care Provided by Deepdene Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raluca Maritan (Care Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Deepdene Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,430
    • Self-Funded Residential Dementia Care from £1,430
    • Self-Funded Nursing Care from £1,595
    • Self-Funded Nursing Dementia Care from £1,650

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Deepdene Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Very limited parking available onsite


Deepdene Care Centre Reviews (103)

Total of 103, showing 61-80
9.7

Deepdene Care Centre has a Review Score of 9.7 (9.738) out of 10, based on 28 reviews in the last 2 years. Over all time Deepdene Care Centre has 103 reviews.

Overall Experience

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Review from Ian W (Brother of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Nursing and social care needs are met by a 'team' of very capable, happy and conscientious people who 'care'!

Reply from Anjaleena Kuriakose, Manager at Deepdene Care Centre

Thanks for the lovely feedback Ian it is our pleasure to look after your brother.


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Review from Philip A (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who was 105 was given an excellent welcome by many Deepdene staff when she arrived from hospital with her leg in plaster, despite the fact that she had poor sight and hearing the staff made determined efforts to communicate with her to attempt to break the day-long monotony for someone who,
until recently had been an avid reader. I was pleased to see that Deepdene had a high professional staffing ratio which helped their aim to give my mother the best possible service. Another positive action worth noting was the fact that they had entertainment in the lounge on most days and trips to town etc on fine days. The food was excellent and the chef deserves full marks.

Reply from Usha Prasanna, Manager at Deepdene Care Centre

Thank you, Philip, for your kind words of appreciation. It means a lot to us.


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Review from Jae D (Son of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to this home and spent almost 3 weeks here until he sadly died on the 17th of March and I cannot recommend this home enough. The staff looked after his every need and went beyond their duties to make sure he did not suffer at all and even after he passed the staff looked after our family
and informed us what we needed to do next and every member of staff was just so helpful.

Reply from Anjaleena Kuriakose, Deputy Manager at Deepdene Care Centre

We are glad we got the opportunity to look after Dad and make his final days peaceful and comfortable. We appreciate the feedback as it means a lot to us and the team who looked after Dad and Mum.


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Review from Sarah M (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family want to THANK each and every member of staff we had contact with.
Our Dad did not want to be a resident anywhere except home. Circumstances would not allow that to happen.
I live over a 100 miles away, so regular phone calls were important. I was kept up to date with Dad's health.
Without
this, my husband and I would not have been able to spend the last four days with Dad, Mum and siblings.
The care Dad and we were given from Day one has helped us to cope. Mum would not leave Dad for four days. She was able to do this due to the constant care, food, drink and explanations are given.
Dad passed with Mum, my husband and I with him.
We appreciate all that was done. You ALL are amazing. Thank you.

Reply from Anjaleena Kuriakoar, Deputy Manager at Deepdene Care Centre

Thank you so much, Sarah, for the kind words it means a lot to us. I have passed the message to the team as they deserve to be appreciated for the care they give. We are glad we could be of assistance and were able to make you and your family feel comfortable and satisfied to the best of our ability.Thank you again.


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Review from C B (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the home. Staff are great. My mum has settled in very quickly despite being quite ill in the months leading up to her admission into Deepdene. Staff have made a real effort to ensure she is eating well.

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Review from Sylvia H (Sister-in-law of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all aspects of care, help and friendliness excellent. No complaints.

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Review from Violet H (Widow Widower) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my husband for his end of life care was excellent. I have since had the opportunity of getting another member of his family to gain residence at this care home for his dementia. They are also giving him excellent care. All of the staff work really hard.

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Review from Lesley J (Daughter of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at the Deepdene Nursing home for a short while before she passed, but even in her final days, she appeared more at peace with her surroundings than she ever did in hospital. Words cannot express our gratitude to each and every member of the Deepdene caring staff.

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Review from Tony F (Son of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in complimenting every single member of staff that I've met, for their professionalism, friendliness, caring, understanding and welcoming nature. In the short time that my father has resided at Deepdene, I can think of dozens of incidents where the staff have found time to go the
extra mile and offer reassurance at times of his deepest anxiety. To all of the staff who have been involved with my father please continue doing what you are doing and for being who you are.


Tony


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Review from E M (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that bed confined patients should have their continence checked more regularly. I had, on many visits, to call staff to change my husband who was sitting in a soiled "nappy".

Reply from Usha Prasanna, Manager at Deepdene Care Centre

Dear Eveline,


I am really sorry that you had this situation. I have instructed your concerns to the nurse and carers. Staff will now ensure to check up on him on a regular basis so that such incident will be prevented.


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Review from Sue C (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Deepdene Care Centre with advanced dementia and extremely challenging behaviour. She was agitated and barely slept. The staff and management have shown such kindness and understanding and with their gentle approach and knowledgeable care she has calmed down considerably and seems
much happier; albeit in her own little world. It is a very difficult environment to work in but the staff are always cheerful and nothing seems too much trouble. My mum's state of mind and behaviour was a continued worry for me but now I can relax, safe in the knowledge that she is being well cared for so Deepdene Care Centre has made a great difference to both our lives.

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Review from C T (Sister of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy in this care home. He received very good care for all his needs. The staff are always very informative. As we live 200 miles away this is very reassuring for us.

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Review from Elaine S (Wife of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Deepdene for nearly three months. He has been in 2 other nursing homes. I found the staff are attentive and kind at Deepdene. The home is very clean and maintained to a high standard. The residents are treated with consideration and dignity. The medical attention is good. Qualified
staff are available 24/7 and the doctor attends the home regularly and is easy to approach and speak to. The staff phone you if there are any problems. The manager runs a tight ship. This is without a doubt an excellent nursing home.

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Review from MB (Brother of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my brother in the morning. We were greeted warmly in reception where a nurse took us to him in the lounge where there were three other patients. He remained asleep for most of our visit. We were offered tea and biscuits on arrival. At lunchtime, the nurse brought his tray to us, woke him
and I was able to help him eat with some enjoyment. During our stay, some residents were able to communicate well and they spoke highly of the home. The manager also spoke to us and we left in the knowledge that he was in a safe, warm and caring environment.

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Review from A B (Wife of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On entering Deepdene Care Home, Dorking, I am always greeted pleasantly by the staff. The surroundings inside are tidy and I usually find a helper to give me information regarding my husband's well-being. He is on the third floor. My husband's room is clean. He appears to be looked after well. My family
and I are happy with his treatment etc. which with the condition of dementia, is no easy task for the nursing staff.

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Review from M H (Friend of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is clean and comfortable and is monitored to her needs in a caring way.

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Review from Stephen C (Brother of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my brother was a resident, I was delighted with the care and attention he received. Any problems or requests were always dealt with efficiently and promptly and I had confidence in the care he received.

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Review from John O (Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Deepdene Care Centre for 8 days respite whilst my family went on holiday. The staff are very polite and helpful, they have a good sense of humour. The home is well presented, clean, tidy and the food was good. For me, it was home from home and I got all the care I needed to make my stay
safe and pleasant one. Am looking forward to my next week's respite there.

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Review from C N (Son of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all aspects for a very difficult service!

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Review from L T (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the past months the standard of care, cleanliness, food has improved greatly. The communal areas have also improved 100% there are so many things to look at, touch, appropriate music to listen to.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Deepdene Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Deepdene Care Centre is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 324 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Deepdene Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Raluca

Raluca Maritan

Job Title: Home Manager

My name is Raluca Maritan and I have amassed over a decade of experience in the Health Sector. From humble beginnings as a Care Assistant, I have diligently advanced through the ranks to achieve the position of Home Manager. I am particularly passionate about enhancing the quality of care provided to individuals in need and continuosly seek ways to improve and innovate in the health care field.