Review from Peter S (Son of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience

My mum has been at this home since Jan 2015. After some initial teething problems we couldn't be more pleased. She has settled in as well as can be expected for someone with dementia. My father and I looked at 10+ homes personally and we preferred this hotel style rather than converted house style.

The rooms are homely with personal possessions wide corridors for wheel chairs, single floor hoists etc in bathrooms. Staff pleasant and courteous. Good food (chef put on a birthday meal for mother's wider family which was first class). All clean and airy. Slight problem with clothes missing between laundry return and with some TV programmes put on for staff rather than residents (News, CSI etc rather than say racing or songs of praise) but a small issue. Daily entertainments/events including some outings. My father still visits mum everyday and says if necessary he'd happily be a resident when the time comes.

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Review from Peter W (Husband of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience

My wife is very happy at Deepdene. Staff are very good and helpful. Very good care home.

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Review from Mary G (Wife of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience

My husband was challenging and I found it difficult to find a nursing home that would accept him. Because of the expertise of the staff who care for him at Deepdene, he is now very content off the sedation that was prescribed whilst he was in hospital. The carers are very patient and spend a lot of

time making sure they are given plenty of fluids and helped with feeding when necessary. My husband is always clean and in clean clothes.

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Review from Marie M (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience

My father became a resident of Deepdene care home in January 2016, he settled in very quickly and is very happy and contented there. The staff are kind and professional, treating him with dignity and compassion. A close watch is kept on his health and he enjoys the entertainment and interaction with

the staff and management. That dad is well cared for is a huge relief to our whole family.

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Review from Chris (Son of Resident) published on 30 June 2016
Submitted via Website • Report

Overall Experience

We were so pleased when Deepdene Care Centre confirmed that a place would be available for Mum in December 2015. We visited many other homes in the area and found Deepdene to be by far the nicest. The environment is clean and fresh with a cheerful atmosphere among the staff and residents.
In addition

to managing Mum’s complex medical needs the staff take great pride in helping residents to retain their self-esteem and dignity. We found Mum’s carers helped her to maintain a very high standard of personal hygiene and routinely helped Mum with her hair, nails and makeup; joining Deepdene after a prolonged stay in hospital the transformation gave both Mum and the family a huge psychological boost. Deepdene Care Centre is next door to the GP Surgery and communication with both the surgery and relatives is excellent.
Staff at the Deepdene Care Centre are caring, polite and professional and we are so grateful to them for the love and care that they’ve provided for Mum.

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Review from Pat C (Friend of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience

I think this is a very good and happy home, and my friend is so well looked after.

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Review from B G (Friend of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience

The care provided to my friend is good and of a high standafd. The staff are always friendly and eager to help with any problems.

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Review from Janet (Daughter of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience

My Mum has only been at Deepdene for a few months and I cannot praise the staff enough for all their help and care. Mum was in hospital prior to moving there and was very unsettled, but the staff have been very patient and she has now settled in. Mum has quite a few health issues as well as dementia

and at Deepdene they have adapted their care to meet Mums needs. We are kept updated of any problems or issues, or change in medication etc and I have even been informed when Mum has had a 'really good day' and had joined in their activities. It helps us as a family to know she is being looked after 24/7

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Review from Richard T (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience

The residents are treated well.

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Review from C W (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been in Deepdene Care Centre for three weeks after coming out of hospital. She has found the care provided by to be exemplary. The staff are friendly and caring, and the food is very good. She is now going home as her health issues are improving and would thoroughly recommend Deepdene

Care Centre for respite care/post hospital care. Nothing was too much trouble or more cheerful and efficient.

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Review from John S (Husband of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience

My family and I visited 16 Care Homes in the near locality, and although Deepdene wasn't our first choice, we are so pleased that my wife was accepted there. She has now been there for 18 months and we remain pleased. I visit nearly every day and am always greeted pleasantly, warmly and courteously

by staff, with whom I like to think I have a good rapport.
My wife is well cared for, always looks presentable and appreciates good food at all her meals. The staff are all caring and loving towards her, and nothing is too much trouble. Any concerns can be raised at regular Relatives Meetings, which are then addressed by the Manager. Some take longer than others to resolve or report on - generally by outside agencies!
Weekly outings give the residents a break from the daily routine if they able fit and able so to do. Otherwise, in-house activities are programmed during most of the week, which residents are encouraged (not forced) to attend. Recommended implicitly.

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Review from B S (Son of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and attention my mother is receiving during her time she is in care.

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Review from David J (Son of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience

Eager to please and very accommodating in all aspects of care, I researched extensively before deciding on Deepdene. I'm so pleased I went with them and that they were able to take my mother, I highly recommend them to everyone I talk to.

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Review from A H (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience

Moving my father from a care home in Worthing to Deepdene Dorking was quite daunting especially for my 94 year old father. However, with all the lovely care from management through all the staff. The result has been pleasing and I thank everyone involved at Deepdene. I hope all the positive notes continue

for my fathers comfort. Thank you all.

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Review from Peter M (Brother of Resident) published on 1 June 2016
Submitted via Website • Report

Overall Experience

The home has improved immensely since the current Manager has been in place. All concerns are taken on board and action is taken to resolve matters very quickly.
Residents I observed seem to be treated with respect and dignity and are now encouraged to participate in activities, this was not obviously

the case in previous years.
Some memorabilia has been put around the top floor where my brother is, this is appropriate to the age range of the residents and a useful talking point for visitors to engage their relative with. Some things are still a bit odd, for example my brothers clothing seem sometimes not to be his - jigsaw puzzles of large pieces that I have brought in now seem to be missing from his room. But I see staff dealing with residents in a kind manner. The local Dr makes weekly visits and surgery is only next door, which is very helpful and reassuring .

Reply from Usha Prasanna, Home Manager at Deepdene Care Centre

Thank you very much for your review. We are taking immense care in ensuring the care and support to all our residents in our care home. We take the comments from the stake holders very seriously and work towards the improvement of the home at all times. We pride ourselves to provide personalised care to our residents with active involvement with family members. I’m glad that you understand that we take the concerns very seriously and resolve it quickly. I can assure you that your comments are taken seriously and we will work towards the improvement of the home.

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Review from Beryl A (Sister-in-law of Resident) published on 27 May 2016
Submitted via Website • Report

Overall Experience

My sister-in-law had been in Deepdene Care Centre for 3 weeks; although her health has deteriorated during that time, both she and her visitors have received the utmost care and courtesy and we have been very pleased with her treatment. The room is clean and the food is very good and wholesome.

The staff are always welcoming with a smile and we have been made to feel that she is in a very comfortable and caring environment. The family cannot speak too highly of the Centre.

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Review from Diane (Daughter of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience

Deepdene is led by a new manager who has great enthusiasm, commitment and happy residents. The staff are friendly and care for the residents with respect and kindness. My mum always tells me how wonderfully she is looked after.
It is great to see there is now such a positive atmosphere at the home

and I would recommend anyone, looking for a care home for their loved one, to visit to see for themselves.

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Review from John G (Husband of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience

My wife has been a Resident at Deepdene Care Centre since February 2013. I have never had reason to complain about her care during this time. However, albeit that I had not found reason to complain it was evident a year ago that the care staff had become complacent. This was rectified about one year

ago with the introduction of a new management team. Since then the standard of everyday care and, in particular, nursing care has dramatically improved. Staff ensure that Residents are given the opportunity to be fully engaged in activities if they so wish. The standard of professional entertainment has improved, both in quantity and quality with weekly coach outings if desired. Each floor has it's own designated Nurse and my wife is more closely monitored than was the case prior to the new managerial regime taking responsibility 12 months ago. A happy atmosphere is the norm and my wife enjoys the choice of meals on offer.

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Review from P C (Regular Volunteer) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience

I, as a church visitor call into the home every week and find the staff helpful and caring. The residents are always 'busy' looking well groomed, happy and freely relaxed. I have in fact suggested the nursing home in the past to a family for their mother (now deceased) and they were very pleased to

have her there. I am advising someone who needs to go into a nursing home, to try this one.

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Review from Tommy S (Nephew of Resident) published on 14 March 2016
Submitted via Website • Report

Overall Experience

The new manager has an excellent understanding of the residents and their needs and also cares about her staff team which has improved staff morale.
The nurses and carers work hard and display great care and understanding of the residents dignity. Any concerns have always been dealt with efficiently.
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meals are cooked on site, they always look tasty and nourishing.

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Deepdene Care Centre

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