Dene Place Care Home

Ripley Lane, West Horsley, Leatherhead KT24 6JW
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9.7 47 Reviews
  • Dene Place Care Home, Leatherhead
Many interests and activities are organised and well-thought-out to suit people of differing mobility and tastes. There is an in-house activities room and trips to places of interest.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Dene Place'.

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Care Provided by Dene Place Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ioana Pastravanu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Dene Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. Here at this fabulous location on the National Trust’s 400-acre Hatchlands Park estate, the home welcome residents with a wide range of nursing and residential needs.


    There are lots of local places of interest nearby, such as RHS Garden Wisley, Clandon Park, and the pretty town of Guildford with its cathedral and theatres.


  • Parking

  • Parking available on site.


Dene Place Care Home Reviews (47)

Total of 47, showing 1-20
9.7

Dene Place Care Home has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years. Over all time Dene Place Care Home has 47 reviews.

Overall Experience

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Date Published

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Review from Ann D (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dene Place is a very happy (and efficient) home, where my father has been happily settled since June. The staff are all friendly and caring - they even greet my often muddy dog with enthusiasm when he comes along for a visit. The food is freshly cooked and delicious - for the first time in a while,
my dad is really enjoying his food. The rooms are all spotless. The team is run by the very professional, knowledgeable and friendly manager who sets the tone for a welcoming environment. She not only knows all the residents by name but also their individualities. I highly recommend Dene Place.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear words like "friendly and caring" being used to describe our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible.


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Review from Bronwen R (Daughter-in-law of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dene Place Care Home is a superb care home, the staff are caring, courteous, attentive and professional. They have spared no effort in making my father-in-law feel at home and catering to his needs, and also welcoming my mother-in-law on her daily visits. The home is set in beautiful grounds, the rooms
are homely and comfortable, the activities are varied, and the food is delicious (my father-in-law loves it!). The home is run by an excellent manager and she takes great care to know all of her residents and to ensure they are happy and settled and, together with her staff, creates a warm and welcoming environment. I highly recommend it.

Reply from Maria Ricketts, Customer Care Adviser at Dene Place Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" and "attentive" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Sue R (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Dene Place Care Home for nearly 6 years and whenever we take her out for an outing, on arrival at the gates when returning, she usually says "Home, sweet home!" which I think says a lot about the establishment. The staff are always so kind and considerate, not only to mum
and the residents, but to the families and friends who also become an integral part of the home. Also very welcoming whenever mum comes back after an outing. All staff are available to speak to at anytime, no matter what role they have. The home is spotless and everything is done to ensure residents' comfort. Recently mum had a fall (completely unavoidable and in no way suggests any negligence from staff) and the care she received at the time was exceptional and also on her late evening return from investigation at A&E. At all times, where mum's stated wishes respected too.
We are very lucky to have found Dene Place.

Reply from Rosie Smith, Customer Advisor at Dene Place Care Home

Hello and thank you for sharing such a wonderful review for Dene Place Care Home. We are thrilled to hear that your mum thinks of the home as her own and that the staff are always so "kind" and "considerate" to all residents. We are sorry to hear of your mum's recent fall although are glad she was in the safe hands of the staff for her recovery. We are so pleased you have found Dene Place and hope your mum enjoys a long, continued stay at the home! Best wishes.


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Review from R H (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been caring, attentive and thoughtful throughout my mother's stay. The flexibility to make her room homely made a big difference to her happiness. The staff were always supportive of her attempts to integrate and make the most of the facilities. The team were proactive in making modifications
to the room to ensure it fitted my mother's needs. In particular, they were there for her in her final minutes. I highly recommend this care home.

Reply from Maria Ricketts, Customer Care Adviser at Dene Place Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from R D (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Dene Place for 4.5 years. The residents are always placed at the heart of the service and as a result of this, my father continues to thrive at the age of 95 years. This is due to the high standards of care he receives from skilled carers and nurses who genuinely know
and understand their residents' needs and preferences. Many of the staff have been working at the home for several years which provides consistency of care and creates a lovely homely feeling for residents and their families. The home is run well by the manager and her team are a credit to her. The activities programme keeps my father's interest in living a good life. They include quizzes, painting, cooking, poetry, talking, exercise, team games, music, yoga, singing, dancing and more. My father is quite clear that this is a good place and he doesn't want to go anywhere else.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "the residents are always placed at the heart of the service" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your father with the best possible care and we are looking forward to seeing you again soon.


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Review from Lynn P (Wife of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Dene Place for end-of-life care and was only there for a short time. I found the care to be excellent in every way from the minute he arrived.
It was clear from the outset that the care extended not only to my husband but care for myself and my family, which was greatly received.
I
would really like to thank the staff personally for their kindness and sensitivity, albeit for a short period of time.

Reply from Fran Donno, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Dene Place Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “Kindness” and “Sensitivity” being used to describe our staff and hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from John M (Respite Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my period of respite I received polite, caring and friendly support, service and attention.

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

We appreciate you taking the time to leave us your feedback. Thank you for choosing Dene Place for your stay.


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Review from P P (Wife of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it suddenly became impossible for me to continue to care for my husband at home, the manager at Dene Place Care Home found him a room there as a matter of urgency. It was agreed from the start that this would be on a trial basis as my husband has Alzheimer's. Staff received him with the utmost
kindness and made every effort to help him settle in. He enjoyed the wonderful garden in the fine June weather. After a few weeks, it became apparent that his condition actually required the attention of a more specialist dementia home, and he was quickly found a room in another care home. The transfer was carried out seamlessly and kindly. I am incredibly grateful to all the staff at Dene Place Care Home and would recommend the home to anybody.

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

Thank you for your feedback. We are really pleased to hear that Dene Place did everything they could to make the transition of your Husband into care, and then to another home, as easy as possible. Hopefully, you have gone away from this feeling like your loved one received the best possible care.


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Review from J S (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident's families were most kindly invited to celebrate the Coronation by joining them for the Monday Bank Holiday. We turned up just as the heavens opened, this is England after all! The staff were so kind and the plans sufficiently flexible that we all joined in a quiz relating to the Coronation
itself, followed by all sorts of fun involving passing large sponge balls around, and batting balloons with foam sticks. We were encouraged to bring our picnics into the lounge, where we were able to sit and eat with my mother, who was provided with a marvellous buffet lunch by the staff. Then there was further entertainment, with a lot of laughter and singing. The house had been beautifully decorated with flags and bunting and the atmosphere was very jolly. Thank you Dene Place for a very happy day (photographs are on Dene Place’s social media page, and show clearly how much everyone enjoyed themselves).

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

We appreciate you taking the time to leave such a lovely review. It's so wonderful to hear how kind Dene Place's staff were to invite you to these celebrations and that they went above and beyond to adapt when the weather changed, all whilst making sure your mother and selves were able to have an enjoyable time. We hope to continue providing your mother with the best possible and we will certainly pass your comments on to the manager.


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Review from Judith C (Daughter of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Dene Place Care Home enough for the care and attention given to my parents. Always polite and patient, they go out of their way to ensure that residents feel safe and have plenty of interest in their lives.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your parents in our care. It is always nice to hear words like “polite” and “patient” being used to describe our care, as well as hearing "they go out of their way to ensure that residents feel safe". We hope to continue providing your parents with the best possible care.


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Review from S E (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for more than three years now and has been extremely well looked after throughout. The staff have always treated her with respect, kindness and patience which is much needed on occasions!
A range of activities are offered (and published to relatives) for those who wish to
join in but it is equally acceptable for residents to enjoy their own company if they prefer.
I have always found the home's communications open and transparent and any questions or requests that I have are answered promptly.

Reply from Rebecca Kellegher, Customer Service Adviser at Dene Place Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you feel at ease with your mum in our care and that you have always found the home's communication open and transparent. Please let us know if there is anything more we can do to make your loved one's stay as comfortable as possible.


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Review from S H (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a well-run care home which provides entertainment, activities and outings which are interesting and well-received by the residents. The staff are considerate and kind.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your kind words. It is always nice to hear words like, considerate and kind being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Richard U (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home for three years. He is very happy. The standard of all aspects of his care is superb.

Reply from Rebecca Kellegher, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave us your review. We are happy to hear that your dad is very happy and that the standard of his care is to a high level. Please let us know if there is anything more we can do to make his stay as comfortable as possible.


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Review from Rosemary D (Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and very friendly. Put new residents at their ease. We have new cooks, and the food is excellent. The activities are excellent, and the manager finds interest for each resident, plus group sessions to exercise, Wordsearch and spot the difference to use our minds. Televisions in every
room 9plus large screens in the dining room and lounge rooms). Health doctors, nurses and carers. The manager makes sure everything runs smoothly and solves any problem we might have.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care and it is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from A M (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful staff. Always willing to respond to requests about relatives and, in general, lovely older but refurbished and modern inside. Building spacious. Rooms with ensuite and all amenities. The home is in a lovely rural setting with a large garden.

Reply from Grace Langfield, Customer Service Adviser at Dene Place Care Home

We appreciate the time you have taken to leave us your comments. It is always nice to hear words such as "caring" and "helpful" used to describe our home. Thank you for choosing Dene Place.


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Review from D S (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dene Place found a room for Mum at short notice when she had an eye operation, so couldn't cope at home. Her room is large, with a lovely outlook over the garden and fields, and wild animals (rabbits, deer, horses) can sometimes be seen. The staff have been very friendly and caring, and Mum says she
likes the food. They brought her a new TV when the old one was playing up. Her only complaint is that the bed is not as comfortable as her bed at home!

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "friendly" and "caring" being used to describe our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible, and thank you for choosing Dene Place for your stay.


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Review from Elizabeth H (Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the permanent staff to be very helpful and caring. They really go above and beyond their duties and show a great deal of personal care and attention.
We have regular outings and activities, such as live music, which we all enjoy.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Alex H (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Very helpful. My mum has been well looked after at the Dene place care home. They seem to look after the residents well plus every so often have entertainment for them. Would highly recommend.

Reply from David Mclean, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Dene Place family. We hope to continue providing your mother with the best possible care.


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Review from M P (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident of Dene Place just before Christmas 2021 following a diagnosis of an untreatable brain tumour at the age of 86. The six weeks he spent at Dene Place before he sadly passed away, provided precious time for the family to spend with him. The whole team provided amazing care for Dad
during this time, particularly as his condition deteriorated. Their support and flexibility for the family, and particularly my mother, to visit Dad was hugely appreciated.

Reply from Amanda Barnes, Customer Service Adviser at Dene Place Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss, please accept our condolences. It is nice to hear that you felt you as a family were supported whilst Dad was in our care. Hopefully, you will go away from this feeling like your dad received the best possible care.


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Review from A W (Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the staff are very good. But the agency staff that are brought it, while properly trained, don't know the ropes sometimes. You do get the feeling they're all too often "shorted staffed". That said, there are positives! Dene Place is clean, well maintained, in a peaceful, rural setting. Residents
are certainly treated with dignity, though how promptly this is done may vary. I do feel that being here has helped my recovery considerably.

Reply from Amanda Barnes, Customer Service Adviser at Dene Place Care Home

Thank you for taking the time to leave your review. It is nice to hear that you feel being in our home has aided your recovery. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Dene Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Dene Place Care Home is calculated as follows: ( (102 Excellents x 5) + (39 Goods x 4) ) ÷ 141 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dene Place Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Dene Place Care Home

What types of Care is Dene Place Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dene Place Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dene Place Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Dene Place Care Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dene Place Care Home to the centre of Leatherhead?

6.0 mile(s) as the crow flies, distance by road may be significantly further.