Dene Place Care Home

Ripley Lane, West Horsley, Leatherhead KT24 6JW
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9.7 47 Reviews
  • Dene Place Care Home, Leatherhead
Many interests and activities are organised and well-thought-out to suit people of differing mobility and tastes. There is an in-house activities room and trips to places of interest.

For more information about life in the home, please visit their Facebook page: search 'Cardinal Healthcare'.

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Care Provided by Dene Place Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ioana Pastravanu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Dene Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. Here at this fabulous location on the National Trust’s 400-acre Hatchlands Park estate, the home welcome residents with a wide range of nursing and residential needs.


    There are lots of local places of interest nearby, such as RHS Garden Wisley, Clandon Park, and the pretty town of Guildford with its cathedral and theatres.


  • Parking

  • Parking available on site.


Dene Place Care Home Reviews (47)

Total of 47, showing 41-47
9.7

Dene Place Care Home has a Review Score of 9.7 (9.723) out of 10, based on 12 reviews in the last 2 years. Over all time Dene Place Care Home has 47 reviews.

Overall Experience

  • 30
  • 15
  • 2
  • 0
  • 0

Date Published

47
3
5
12
35

Review from Freda S (Resident) assisted by family/friend published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it's a very pleasant place.

Reply from Jayne Duck, Customer Services Administrator at Dene Place Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from J M (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, my mother has been very happy in Dene Place for the past 6 years. We are disappointed that the turnover of staff is so high - particularly the management post. If the permanent staff were paid more, there would be less need for agency staff.
The weekly cost for a resident is exorbitant.
Whilst I appreciate running costs are high - the quality of staff is paramount. They deserve much higher salaries.

Reply from Jayne Duck, Customer Services Administrator at Dene Place Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from J F (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at this nursing home since October 2016 and overall I am extremely happy with the service of care he is given. The staff are friendly and treat him with respect and kindness. The food is good and plentiful.

Reply from Emily Wilson, Customer Service Administrator at Dene Place Care Home

Thank you for your kind review, we really appreciate it. I am so pleased that you are happy with the care your Father is receiving at Dene Place, and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from Kay A (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a contented resident of this home for several years. The permanent staff treat her with great patience and kindness and it is a pity that the home is so reliant on agency staff who do not have time to become familiar with her likes and dislikes.

Reply from Emily Wilson, Customer Service Administrator at Dene Place Care Home

Thank you for your feedback, we really appreciate it. I am so pleased that you are happy with the permanent staff at dene Place, and the care your Mother is receiving. As for the agency staff, Bupa is currently trying to resolve this issue. I will pass on your comments to the home's manager. The Bupa Customer Care Team.


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Review from Gordon L (Husband of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally pleased. The only unfortunate occurrence has been my wife's hearing aid disappearance which now seems to have been corrected. Nothing bad otherwise.

Reply from Emily Wilson, Customer Service Administrator at Dene Place Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.


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Review from D C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a noticeable decline in management over the last 2 years which now seems to be improving with corrective action appearing to be taken. The constant turnover of staff has also not been helpful. Previously, there was always a full-time nurse (acting matron) which gave good continuity of
medical care. This is now no longer the case and is a sauce of concern to the family. Overall, the individual care staff are kind and caring.

Reply from Emily Wilson, Customer Service Administrator at Dene Place Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Richard J (Son of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very comfortable and very well looked after. All the family have the highest praise for all the staff - especially the nursing and caring staff who have the hands-on contact with the residents. Whenever the family visit, we notice the friendliness and genuine warmth of everyone.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Dene Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Dene Place Care Home is calculated as follows: ( (102 Excellents x 5) + (39 Goods x 4) ) ÷ 141 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dene Place Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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