We accept Self funders, NHS Continuing Health funded and Social Services funded resident (with top-up). We also accept Social Services funded residents depending on availability.
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
9am-5pm all days later if prior appointment is made by ringing the nurse in charge
Sufficient on-site parking.
Downsvale Nursing Home has a Review Score of 9.6 (9.609) out of 10, based on 32 reviews in the last 2 years. Over all time Downsvale Nursing Home has 85 reviews.
Review from J S (Wife of Resident) published on 24 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S L (Son of Resident) published on 24 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M B (Wife of Resident) published on 24 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E C (Husband of Resident) published on 18 March 2025
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Overall Experience
4.0 out of 5
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Review from J S (Wife of Resident) published on 4 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home
Thank you for your feedback. We appreciate your time and were glad to discuss your thoughts with you. During our recent review meeting, you mentioned that some of the negative ratings were due to you selecting the incorrect options and that, in fact, you were very happy with our overall service.Please don't hesitate to let us know if there's anything else we can do for you. We strive to provide the best service possible and would love the opportunity to make things right. As always, please feel free to contact us directly so we can address your concerns.
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Review from J S (Son of Resident) published on 17 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Tim S (Son of Resident) published on 4 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S L (Son of Resident) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Caroline P (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S M (Son-in-law of Resident) published on 22 August 2024
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Overall Experience
5.0 out of 5
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Review from L H (Husband of Resident) published on 25 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from C B (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L D (Friend of Resident) published on 3 July 2024
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Overall Experience
5.0 out of 5
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Review from R S (Son of Resident) published on 27 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from F A (Son-in-law of Resident) published on 28 May 2024
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Overall Experience
5.0 out of 5
Reply from Rahul Chhapwale, Director at Downsvale Nursing Home
Thank you for your excellent review. It's much appreciated!
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Review from John W (Son of Resident) published on 15 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from L G (Daughter of Resident) published on 8 May 2024
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Overall Experience
5.0 out of 5
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Review from Monica C (Relative of Resident) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E M T (Daughter of Resident) published on 20 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Pauline C (Wife of Resident) published on 16 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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The Review Score of 9.6 (9.609) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.609 for Downsvale Nursing Home is calculated as follows: ( (253 Excellents x 5) + (94 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 373 Ratings = 4.609
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Jul 2021
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Job Title: Home Manager
Joined: 2018
Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.
