Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
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9.6 85 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating

Care Provided by Downsvale Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Monarch KM Ltd
  • Person in charge
  • Deepa Chhapwale (Registered Manager)
  • Admission Criteria
    • Private, Social Services and Continuing Care welcome
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Downsvale Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,595 – £1,700
    • Self-Funded Residential Dementia Care £1,595 – £1,700
    • Self-Funded Nursing Care £1,595 – £1,700
    • Self-Funded Nursing Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,595 – £1,700
  • We accept Self funders, NHS Continuing Health funded and Social Services funded resident (with top-up). We also accept Social Services funded residents depending on availability.
    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge


  • Parking
  • Sufficient on-site parking.


Total of 85, showing 21-40
9.6

Downsvale Nursing Home has a Review Score of 9.6 (9.609) out of 10, based on 32 reviews in the last 2 years. Over all time Downsvale Nursing Home has 85 reviews.

Overall Experience

  • 54
  • 31
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Date Published

85
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18
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53
Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 3.5 years. The staff are all really caring and work really hard to take care of all the residents. They are a great team and it is lovely to see the same friendly faces when I visit my mum which gives her continuity of care.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in the home for 3 days having come straight from hospital. All of the staff have been most welcoming and friendly and have gone out of their way to make sure I am okay and that Mum is safe and comfortable. Nothing is too much for them. Very pleased so far to know that Mum is
safe and being cared for.

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Overall Experience  Overall Experience 4.0 out of 5

Homely, caring nursing home. Mum is happy there and says the food is very good. At 94 this is the first time Mum has gone into a nursing home and her experience of this, I am very glad to say, is an extremely positive one. I feel I can leave Mum's care in their hands and not have to worry. Mum has told
me that the occupational health staff are excellent and they do their best to keep the residents entertained and occupied.

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Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the environment Downsvale provided for Mum in her final months. All the staff, without exception, were caring, polite, interested and welcoming, both to her and her visiting family. We couldn't have been more satisfied with the overall atmosphere and standard of care provided at
Downsvale. It really did feel like home.

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Overall Experience  Overall Experience 4.0 out of 5

My brother was admitted quickly for palliative care after an assessment. He was in considerable pain and therefore making him comfortable was important to us. The staff and management were very good at caring and support. My brother was only in the home for twelve days before he died however he was
very well looked after during this period.

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Overall Experience  Overall Experience 5.0 out of 5

We have no problems with my mother's care. Downsvale Nursing Home and all the staff are doing a wonderful job. They are doing an excellent job. Keep up the good work, from my family.

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Overall Experience  Overall Experience 4.0 out of 5

My stepfather was admitted into Downsvale Nursing Home after being diagnosed with lung cancer. In my view, he was well cared for by the staff and spent his final four weeks in comfort. The staff were very patient and caring. Even the two 'builders' (maintenance men) were so very kind to him.

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Overall Experience  Overall Experience 5.0 out of 5

My father moved into the nursing home last month. The carers are kind and caring to my dad and are always helpful and friendly. he is well cared for, I only wish all homes were this way. My family and I are so relieved he is here and is being looked after.

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Overall Experience  Overall Experience 5.0 out of 5

Friendly, attentive staff that go out of their way to make relatives welcome and most importantly the care and well being of my mum.

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Overall Experience  Overall Experience 4.0 out of 5

I find the staff helpful and friendly. They always bring me a cup of tea and cake. They leave me in peace with my cousin. I enjoy discussing with staff who have been here a long time. I am her nearest relative in England. The laundry destroys my cousin's skirts and tops. I buy new tops; she won't take
them because they will be ruined. Her brother is in New Zealand, aged 80, and phones her.
The new management seems brilliant.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother at Downsvale is outstanding. The staff are kind, friendly and attentive. The home is a happy place and our family is grateful for all the care my mother receives.

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Overall Experience  Overall Experience 4.0 out of 5

I am warm, comfortable and well-fed. The carers are friendly, kind and good at their work. By choice I would, if possible, prefer not to be in a home but I would recommend Downsvale.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for four years until she passed away. As a family, we feel so lucky to have found Downsvale Nursing Home. The staff are brilliant, they took such care and looked after my mother so very well. When she arrived at Downsvale, after being in the hospital, she wasn't in a good way
but with their wonderful care she gradually improved for a while. We can never thank Downsvale Nursing Home and their very wonderful and caring staff.

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Overall Experience  Overall Experience 5.0 out of 5

When we were searching for a care home for our mother, our number one choice was Downsvale, as we had previously experienced the care given there through an aunt and family friend. Mum was a resident for less than three months but during that period the kindness, care, attention and professionalism
shown to her by all the staff were outstanding and as her health deteriorated the staff provided warmth, understanding and support to my sisters and me that helped in our eventual loss of her.

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Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Downsvale Nursing Home and her care is of excellent quality. She has been given very good attention as she is in palliative care and the staff are very friendly and patient with her. Highly recommended.

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Overall Experience  Overall Experience 4.0 out of 5

My father has been in Downsvale for two months due to dementia.
The staff are excellent with him and provide far better care for him than we could at home.
He is clean, well-fed and cared for which provides peace of mind for us as a family.

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Overall Experience  Overall Experience 5.0 out of 5

I visited several care/nursing homes before selecting Downsvale. From my first point of contact, the management team made this new journey for our family incredibly simple, efficient and proactive, rare qualities indeed in these current times. I was kept informed of all developments between the hospital
and the care home at the point of discharge. The home is filled with caring, helpful and friendly staff from the care team up to management level. The accounts team held my hand through all the form filling, explaining everything clearly and succinctly. As a family we are all thrilled with the care our stepfather-in-law is receiving. The rooms, bathrooms and common areas are spotless. There is always a selection of refreshments easily accessible in his room with easy to pick up and hold beakers. The room is airy, spacious, light, a perfect temperature and all the facilities our step-father requires are catered for. Can call for updates anytime. Brilliant care home. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

The staff and management are all incredibly friendly, supportive and smiley, they all do an amazing job of keeping our loved ones clean, fed, watered, groomed, stimulated, comfortable and most of all safe.
The care given is second to none, giving a home from home feeling.
Having a loved one with dementia
is so very hard, knowing that my father lives in this care home makes this difficult time for me as best as it can be, as the love and care he is given eases my pain.
I can’t thank them all enough.

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Overall Experience  Overall Experience 5.0 out of 5

Our parents have been residents for five months and counting, and have always been treated with courtesy and respect. The staff have always ensured that their safety and well being is paramount and have been swift to bring in medical intervention when needed. The result is that our parents are content
in their surroundings.

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Overall Experience  Overall Experience 4.0 out of 5

I cannot speak too highly of the staff at Downsvale. From the first meeting, they were kind, concerned and caring. They not only were wonderful and patient with my husband who had dementia but would always ask after my welfare. I was happy to leave my husband in their care, knowing he was well cared
for gave me great peace of mind.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Downsvale Nursing Home is calculated as follows: ( (253 Excellents x 5) + (94 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 373 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager

Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.