Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
Submit a Review
9.6 85 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating

Show Downsvale Nursing Home on the Map

Care Provided by Downsvale Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Monarch KM Ltd
  • Person in charge
  • Deepa Chhapwale (Registered Manager)
  • Admission Criteria
    • Private, Social Services and Continuing Care welcome
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Downsvale Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,595 – £1,700
    • Self-Funded Residential Dementia Care £1,595 – £1,700
    • Self-Funded Nursing Care £1,595 – £1,700
    • Self-Funded Nursing Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,595 – £1,700

  • We accept Self funders, NHS Continuing Health funded and Social Services funded resident (with top-up). We also accept Social Services funded residents depending on availability.
    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge


  • Parking

  • Sufficient on-site parking.


Downsvale Nursing Home Reviews (85)

Total of 85, showing 41-60
9.6

Downsvale Nursing Home has a Review Score of 9.6 (9.609) out of 10, based on 32 reviews in the last 2 years. Over all time Downsvale Nursing Home has 85 reviews.

Overall Experience

  • 54
  • 31
  • 0
  • 0
  • 0

Date Published

85
7
18
32
53

Review from Jackie C (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely responsive management team - very willing to adapt the room to suit Mum before arrival. Very good and timely communication. All the staff are so kind, considerate and caring - call bell is always left with Mum and mostly very quick responses to calling. Mum's care needs were individualised
- adaption to supper time, discussed preferred bedtime around staff handover. I would have no hesitation in recommending this extremely kind team to care for your relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is ever too much trouble. Mum, although confused, speaks of how ‘lovely and kind’ everyone is to her. I could not ask for better care for Mum. Her face lights up when staff talk to her and give her such kind attention. For me this is priceless. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mo D (Husband of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and attention the staff and management at Downsvale have provided for my wife since she was admitted in May 2021.
She has settled nicely into her surroundings and she is treated with respect given the effects that severe dementia has caused.
Although a bit time consuming
it is good to see the necessary Covid tests are diligently carried out before entry can be made. A sure sign they are looking after their residents and staff alike.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keef H (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you all so much for what you do for Mum. She seems genuinely happy to be at Downsvale Nursing Home despite her obvious limitations.
I would especially like to commend the senior carer, a lovely lady who calls Mum princess and for her care and dedication.
Plus the deputy manager.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Many thanks for the kind words. They are much appreciated!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tamsin L (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father requires full nursing care. He has lived at Downsvale Nursing Home for the last year. I have been impressed with the level of care and attention all the staff, who I have met, give to him. They got to know his likes/dislikes quickly, so they could help him to settle in and be comfortable.
I am kept informed if there are any concerns from the team. My father appears comfortable and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald K (Husband of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffers from Alzheimer's and she has been at Downsvale Nursing Home for nearly two years and she has had good protection and care performed by the staff and management of the home. The whole of the home is geared up to assist and care for the residents and their needs and concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie L (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Downsvale Nursing Home since March 2020 and I feel he has been very well looked after. The staff are kind and caring. I have never had cause to complain. They show excellent compassion to the families of their residents. They coped very well during Covid.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul G (Regular Volunteer) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor, I have always found the staff friendly and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Downsvale Nursing Home is providing excellent, dignified care to my mother. She says she feels contented, which, considering how fiercely independent Mum was is high testament to the care she receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann V (Cousin of Resident) published on 15 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming. Attention to my phone calls is always excellent. The care of my cousin seems to be very good. The meals seem to be good and accommodate taste and needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 3 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the lockdown over the past year, the staff rolled out the red carpet for my mother's hundredth birthday last September, which was enjoyed by all. Communication with the home is very good. Life has not been easy for anyone over the past year, and I am relieved she was in the best place possible.
Staff are very caring and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen D (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful.
The room has all the equipment Mum needs.
The food is very nice.
Mum is very settled here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the care home after a brief stay in hospital. It is difficult for me to give an honest description of the services provided. On the couple of occasions that I have had to call the staff, they're where all very polite and knowledgeable of my mother's needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is very happy and well looked after at Downsvale Nursing Home. The management and staff have been absolutely brilliant during the pandemic and done everything they can to allow me to visit my Mother in a Covid safe environment. The care staff are extremely kind and caring, so I feel reassured
that although my Mum is missing out on hugs from me and the family, she is still receiving a great deal of kindness and affection.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thanks for your kind comments. It’s much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine L (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is receiving is second-to-none. As a family, we take great comfort in knowing she is happy and content and being extremely well looked after. She is always spotlessly clean; her bedding is always beautifully fresh and clean. Downsvale really is a 'home from home', and we are truly
grateful to all the staff who make it so.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Many thanks for your kind review; it is much appreciated!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Sister of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is well run by friendly staff who are very efficient. It is always clean and tidy, and the meals seem appetising. Residents are treated with respect and co-operation. I have no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Wife of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home. Management and all staff went far beyond the call of duty. My husband died peacefully after having a very tough time in the hospital due to the care given to him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim B (Husband of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Downsvale continues to give excellent nursing care to my wife. Recently she had an infection (UTI) which kept her confined to her room but with one-to-one care. As soon as was prudent they got her back into the lounge to mix with other residents. Her limited speech improved. Working during the lockdown
cannot be easy but I find the staff are all so friendly and honest when I ask how my wife is doing. It was her birthday on May 10th and they baked a cake and sang "Happy Birthday" and I was allowed to be in the garden at a distance wearing PPE.
The manager has organised some FaceTime calls to my wife and it was so uplifting to see my wife looking content and recognising it was me. It is such a comfort to know my wife is receiving first-class nursing care and is a happy resident in Downsvale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gez P (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, now aged 87 years and wheelchair-bound, has been a resident at Downsvale Nursing Home since 2014. He has a nice room looking across the extensive gardens towards Boxhill and there is a shared lounge for socialising with the other residents. The accommodation and the facilities are a bit
dated, and tight on space but they have well-advanced plans to greatly extend and improve the building which is located in a very pleasant environment at the foot of Boxhill. He has received great care and attention from the staff who are very friendly and professional. I think it's fair to say he enjoys the lighthearted interaction with staff he has there and great food with plenty of snacks and cups of tea in between! There is a well organised weekly programme of activities which sometimes includes visiting professional entertainers and even occasional trips out. Overall we are very happy to recommend Downsvale Nursing Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be thoughtful, caring, patient and knowledgeable.
Nothing seems to be too much trouble and they are interested in respectful care for their residents.
The summer garden fete was really good too. The rooms are clean and the food gets eaten.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thank you for your kind review! Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Downsvale Nursing Home is calculated as follows: ( (253 Excellents x 5) + (94 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 373 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager

Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.