Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
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9.6 85 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating

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Care Provided by Downsvale Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Monarch KM Ltd
  • Person in charge
  • Deepa Chhapwale (Registered Manager)
  • Admission Criteria
    • Private, Social Services and Continuing Care welcome
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Downsvale Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,595 – £1,700
    • Self-Funded Residential Dementia Care £1,595 – £1,700
    • Self-Funded Nursing Care £1,595 – £1,700
    • Self-Funded Nursing Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,595 – £1,700

  • We accept Self funders, NHS Continuing Health funded and Social Services funded resident (with top-up). We also accept Social Services funded residents depending on availability.
    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge


  • Parking

  • Sufficient on-site parking.


Downsvale Nursing Home Reviews (85)

Total of 85, showing 61-80
9.6

Downsvale Nursing Home has a Review Score of 9.6 (9.609) out of 10, based on 32 reviews in the last 2 years. Over all time Downsvale Nursing Home has 85 reviews.

Overall Experience

  • 54
  • 31
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Date Published

85
7
18
32
53

Review from J G (Nephew of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate that our uncle was able to spend the last few weeks of his life at Downsvale Nursing Home, despite not living in the area. We were always greeted by the same friendly staff who all got to know our uncle and were able to give us any information we required about the things he had done
each day. We knew when we first saw Downsvale that this would be a homely place and all of the staff were very caring and interested in him. Thank you Downsvale.

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Review from C H (Son of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Downsvale Nursing Home at 'end of life'. She was treated kindly by the staff, whom I found to be attentive and generally knowledgeable about my mother's care and needs, e.g. feedback from a recent visit by the doctor. Staff were visible, it was always easy to find a member of staff
if I had a question. If they didn't know the answer, they would find out and phone me.


Downsvale was the third Care/Nursing Home in which my mother was a resident over the past seven years. My only regret is that I didn't mover her to Downsvale sooner because the care she received was excellent.


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Review from John M (Son of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother can be, lets say 'challenging' at times and the staff at Downsvale are extremely patient with her and are sympathetic with her needs. The accommodation has a homely feel and the owners are spending money in updating all areas of the home by updating lighting and decorating throughout. These
will be done over a couple of years to minimise the disturbance to the day to day running of the home. The residents all appear happy and appreciate the activities that are laid on and praise the staff for their kindness.

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Review from I F (Daughter-in-law of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms could be updated but the care is very good my mother-in-law seems to be settling in okay although a bit restless at first but staff were excellent at looking after her.

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Review from B F (Granddaughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time a relative has been in a care home. My nan has taken time to settled but now she has been diagnosed with dementia she has been more settled with medication. When I visit she is very happy and looks very fresh and well looked after. Many thanks for taking good care of her.

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Review from Richard G (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so caring, diligent and patient.
Rooms could use a lick of paint, but that's insignificant compared to the quality of care, which is fantastic.

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Review from Julie W (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small, friendly home with a homely feel. The staff are very friendly to both visitors and residents. The food all seems to be home catered and nutritious. The rooms vary in size but I am happy with my fathers' larger sunny room. There are a variety of engaging activities on offer.

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Review from Jo-Ann H (Wife of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband took a little while to settle but is very happy now and he enjoys things that are going on.
Thank you for all the support he receives.

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Review from Geoffrey P (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely nursing home. Staff friendly, helpful and nothing is too much trouble in helping residents and visitors.
A good range of activities carried out with residents and visitors encouraged to join in.
Good GP visits every week and reviews for all patients.

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Review from B H (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems like a good place. The staff are quite friendly. There are quite a few activities for the residents. Possibly a little short of space.

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Review from Sarah N (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend had the best care he possibly could have at Downsvale. He was clean, well fed, comfortable, pain-free, warm and tidy. All staff were kind, caring, happy to our friend and us. It was an easy process getting him into the home, a speedy transfer from hospital to home. Homes are not cheap but
I see why now after first-hand experience.

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Review from Anne V (Daughter of Resident) published on 31 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Downsvale has a lovely homely atmosphere. My mum stayed here for 7 months and was very happy here. The staff were really kind and caring and her room was quiet and like a home from home.


Nearly all the rooms have fabulous views of Boxhill and the large back gardens.


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Review from Sally G (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and support the staff at Downsvale Nursing Home gave my father and also his family and visitors. They are genuinely very caring people who obviously have a passion for the work they do.


I would not hesitate to recommend this nursing home.


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Review from Elaine A (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend Downsvale to anyone looking for a nursing home for themselves or a relative. The care and compassion shown to our family member and the family were fantastic. Dad was treated with dignity during his stay. We could not have asked for more. The entire staff were exceptional. Thank you
all.

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Review from Anne P (Wife of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Downsvale are of the standard one would expect in a first-class nursing home. They showed kindness, understanding and compassion to my husband - nothing was too much trouble.
I was always given a cup of tea when I arrived and also afternoon tea and the chocolate eclairs are "out of this
world".

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Review from B G (Wife of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really worried about my husband going into Downsvale as I have a very bad experience when he went into another care home for 4 days and his care was very poor there. When my husband went into Downsvale, he was at the end of his life and confined to bed. The care he received was excellent. Nothing
was too much trouble. He was there for 10 days and the staff made his as comfortable as possible. He was treated with respect and dignity until the very end.

Reply from Rahul C, Director at Downsvale Nursing Home

Many thanks for your kind review.


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Review from Hazel T (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were made very welcome when we came to visit the home for mum. The room she was given was light and had a beautiful view over Boxhill. Mum had cancer and was in the final few weeks of her life complicated by a severe stroke. This meant she couldn't take part in any activities but the staff still
came and spoke to her and to us and offered us drinks etc. The staff took special care of mum in her last two weeks of her life. We were allowed to visit whenever we wanted. Her room was warm and comfortable. We would definitely recommend this home to someone in a similar situation.

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Review from D G (Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, on 11/11/2016, I was warmly greeted by both management and caring staff. The room, though on the small side, is clean and adequate for my requirements. I am a vegetarian and the staff have provided me with a varied and interesting diet. The staff are very helpful and are quite happy to do,
among other things, personal shopping. I have been made to feel welcome here and always feel relaxed and comfortable.

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Review from Linda L (Wife of Resident) published on 5 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Husband was admitted to Downsvale Nursing Home in April 2014. He has Huntington's Disease, a serious neurological disease for which there is presently no cure. Downsvale has such a warm, friendly and caring atmosphere, I knew my husband would settle there. When I realised that the time had come that
I could no longer give the care that my husband needed, I cannot pretend it was an easy decision for me to make. However, with the professionalism and caring of the Downsvale staff my husband was able to settle in and I could see that he was receiving the much needed nursing care that I could not give. I cannot express enough how the continuing support from Downsvale has helped not only myself and family to come to terms with this dreadful disease but has also given my husband warmth and caring in providing the nursing skills required to make him feel comfortable and secure. I cannot express my gratitude enough. Thank you.

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Review from P L (Niece of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We couldn't have found a better nursing home. The management and senior nursing care was on the ball straight away. The day to day care and nursing was first class and the staff were all so warm and welcoming. We have nothing but praise for their dedication, towards a very poorly and difficult patient.
A bonus was the noticeable lack of the smell of urine.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Many thanks Ms Lamplugh for your kind comments.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Downsvale Nursing Home is calculated as follows: ( (253 Excellents x 5) + (94 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 373 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager

Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.