Downsvale Nursing Home

6/8 Pixham Lane, Dorking RH4 1PT
Submit a Review
9.6 85 Reviews
  • Downsvale Nursing Home, Dorking
Downsvale Nursing Home offers nursing and residential care to the elderly generally over 65 years of age. The home offers a personalised care service in a tastefully converted facility set within beautiful grounds with views to the famous Box Hill. Professionals offer compassionate care in a happy family atmosphere. The home offers a friendly and comfortable atmosphere.

* 24hr Qualified Nursing Care
* Respite, Nursing, Residential Dementia and End of Life Care
* Visiting Hairdresser, Chiropodist, Occupational therapist (by appointment)
* Full calendar of activities with in-house activities coordinators
* In-House Laundry
* Day Rooms
* Passenger Lift
* Outings
* In-house kitchen and chef offering a full menu of delicious food taking specialised food requirements into account. 5-star food hygiene rating

Show Downsvale Nursing Home on the Map

Care Provided by Downsvale Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Monarch KM Ltd
  • Person in charge
  • Deepa Chhapwale (Registered Manager)
  • Admission Criteria
    • Private, Social Services and Continuing Care welcome
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Downsvale Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,595 – £1,700
    • Self-Funded Residential Dementia Care £1,595 – £1,700
    • Self-Funded Nursing Care £1,595 – £1,700
    • Self-Funded Nursing Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Care £1,595 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Care £1,595 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,595 – £1,700

  • We accept Self funders, NHS Continuing Health funded and Social Services funded resident (with top-up). We also accept Social Services funded residents depending on availability.
    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Downsvale Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 9am-5pm all days later if prior appointment is made by ringing the nurse in charge


  • Parking

  • Sufficient on-site parking.


Downsvale Nursing Home Reviews (85)

Total of 85, showing 81-85
9.6

Downsvale Nursing Home has a Review Score of 9.6 (9.609) out of 10, based on 32 reviews in the last 2 years. Over all time Downsvale Nursing Home has 85 reviews.

Overall Experience

  • 54
  • 31
  • 0
  • 0
  • 0

Date Published

85
7
18
32
53

Review from J H (Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and friendly, and do as much as they can for us. However, some of the facilities and services could be improved eg. the correct tablets are not always given (I always check them), the commode in my room is not always emptied every day and the toilet could do with being kept cleaner.
The senior staff can be relied on for these details, more than the junior ones. I am not making a racist remark, but it's bit difficult to understand what the foreign staff are saying. There are good recreational times in the lounge, well run by the staff concerned.

Reply from Rahul Chhapwale, Director at Downsvale Nursing Home

Thanks for your candid review. We have looked into these matters and can report that we have addressed the matters raised by yourself e.g. re the commode cleaning during our recent staff meeting. Some of the staff are new from overseas and I can understand that it would be a bit of a problem sometimes to understand. However, with them being here longer helps and also we do try to hire locally where possible. Also, have raised the issue about the meds with the nurses and they report back to say that some of the meds come in different colours depending on manufacturer e.g. Ferrous Sulphate comes in white and red also some of them vary in shape as well. Nonetheless, we take all comments seriously and look upon them as opportunities to improve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good residential service. Services backed up very well. Food very good, cared for and secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail P (Daughter of Resident) published on 13 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum fell at home in December 2015 and broke her arm. She was living on the south coast and it soon became apparent that she could no longer care for herself at home. She had lost the ability to walk unaided but she was very sad to be leaving her long time home.
Many of care homes in the area are very
good but rather imposing, with wood panelled halls and cloth napkins on the table. This was not my mum! The surroundings at Downsvale suited mum much more. It is very homely, relaxed and welcoming.
The staff are fantastic and really helped mum to settle in quickly and worked hard to help her regain some of her ability to walk (albeit with help). They soon got the measure of her humour and she started to feel at home.
Sadly, mum became ill in March and having already agreed with her doctor that she wanted no intervention, the staff and her doctor managed her condition extremely well. Mum was comfortable, pain free and I was able to be with her right to the end. I am hugely grateful.

Reply from Rahul, Director at Downsvale Nursing Home

Thanks Gail, for the kind review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been diagnosed with terminal bowel and liver cancers on the 5th of October 2015. I underwent chemotherapy twice but unfortunately I reacted very badly and I am now left with a very weak body but I still have a very active mind. I was very fortunate to have funding due to the care I need and a
short prognosis.
I am so happy to be in Downsvale, I feel safe and secure and so well looked after. The staff are so very caring and friendly. My family are close by and are able to call in whenever they can. I cannot be in a happier place for my last days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie T (Daughter of Resident) published on 7 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Downscale at short notice when she needed 24 hour care. We had heard good reports about the home from friends who had had relatives staying there. She died there at the end of November, six weeks later.


We found the family, warm and informal atmosphere of Downsvale very reassuring.

The staff were always approachable, treating our mother with kindness and respect. The owner, with his family, was very 'hands on' and interested in the residents as individuals. The building is neither smart nor beautifully furnished, but we could not fault the treatment she received. The staff liaised with her GP practice and the local hospice and kept us informed at all times.


Thank you again Downsvale.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Downsvale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Downsvale Nursing Home is calculated as follows: ( (253 Excellents x 5) + (94 Goods x 4) + (26 Satisfactorys x 3) ) ÷ 373 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downsvale Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Deepa

Deepa Chhapwale

Job Title: Home Manager

Joined: 2018

Deepa is a qualified Health Psychologist (Univ of Surrey) and is the Registered Manager at Downsvale Nursing Home since 2018. She deals will operational aspects of the business including the resident’s person-centred care, staff management and development and day-to-day running of the Nursing home. She is passionate about the well-being of her residents and is actively involved in implementing various technology-based platforms geared towards improving the well-being of her residents. Downsvale has a ‘Good’ CQC rating in all 5 domains and a 5 Star Food Hygiene rating. The home enjoys a strong local reputation of which Deepa is fiercely protective.