Review from K F (Resident) assisted by family/friend published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience

I like everything, the care, the atmosphere and the staff are excellent at looking after the residents.

Reply from Katie Barnett, Marketing Executive at Emberbrook Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and that you are happy here with us. If there is anything more we can do, please do not hesitate to reach out.

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Review from P R (Friend of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

Always helpful and keeps me informed of what's going on.

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Review from Andrew H (Son of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience

Treated extremely well. The home has a lovely feeling, and would thoroughly recommend. My father has been looked after with a lot of care; it is very reassuring. Most importantly, the staff are very capable and always inform me how my dad is.

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Review from Ian W (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother has spent 6 weeks respite in Emberbrook. She settled in easily and has built strong relationships with the kind and very hardworking staff on her unit. She returned home stronger physically and mentally which is a testament to the excellent care she has received over the past few weeks. The

home is clean and a very friendly place to visit and I think Mum would be happy to return if circumstances in the future required. This in itself is probably the best endorsement of the care she has received.

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Review from Amanda A (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

My father has now been in Emberbrook for nearly a year. He has Alzheimer's and is bedridden. Ever since he moved in last year, Emberbrook have made this transition as easy as it can be. They have made dad feel at home, he now loves his room. It was so difficult for us as a family, but Emberbrook have

been excellent in every way. We cannot fault the carers and nursing team. A member of staff in particular on the front desk is a fine ambassador for the company.

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Review from Gary C (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

No problems with the home as it was chosen for her by the council. Been there since November 2021. 5-star I would say.

Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and we hope to see you again soon.

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Review from Trudi C (Daughter-in-law of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

I did not expect my mother-in-law to go into a home and I did not choose this home for her. But I am more than happy with all the staff and other residents. Very helpful and friendly.

Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you, Trudi, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Denise G (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for over 3 years. Also, Dad was a resident from March 2022 to June 2022 until he passed. I feel lucky to have both here for a short time. The care and understanding given by the staff to both my parents is so good. Care staff are always happy to speak to me and always keep me

informed. Nothing is too much for all the staff at the home. Thank you Emberbrook.

Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.

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Review from Christopher B (Husband of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

Emberbrook Care Home is a very welcoming and friendly care home for both residents and their families. The staff are cheerful, positive and professional and always available to discuss any issues. Visiting is flexible and encouraged, the rooms and facilities are first-class. I would certainly recommend

Emberbrook Care Home to others.

Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you, Christopher, for your comments about your recent experience at Emberbrook Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Kate S (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Emberbrook for just over a year. We have been very happy with her care. Staff are kind, considerate, respectful and good fun! My mother has made some special friendships and has really benefited from the nursing care provided.

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Review from David F (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

this is a wonderful home, staff always friendly and helpful. even when dealing with the most difficult of situations.

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Review from S D (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been at Emberbrook for the last 18 months and has been cared for well and is happy there.

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Review from R M (Nephew of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

My aunt was admitted to Emberbrook at the time of the first lockdown. This meant that we had to say our goodbyes to a bewildered, elderly lady. It was thanks to the way the Emberbrook staff picked up the baton, embraced and cared for my aunt that she came to be contented in her new surroundings, made

new friends, and in doing so, the family felt more relaxed that my aunt was in good hands. I am indebted to Emberbrook for their genuine care towards us all.

Reply from Katie Barnett, Marketing Administrator at Emberbrook Care Home

Thank you for your comments about your recent experience at Emberbrook Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience.

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Review from Susan B (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience

When Dad entered the home in September 2020 we were pleased with it. Sadly Dad passed away in March 2022 but me, my mum and brother just wanted to say how kind, caring and compassionate all the staff were, not only throughout his time at the home but during his last days as well. Nothing was ever too

much trouble for any of the staff in the Mole unit, from the carers to the cleaner and nursing staff. During his last week, I spent a couple of nights there and the nurse on duty even made up a bed for me next to Dad to make me more comfortable. Another night she helped us reheat a meal and gave us plates and cutlery. Dad was able to pass away peacefully in familiar surroundings, hearing the usual hustle and bustle and music of day to day life. We cannot thank you enough, what you offer is not five-star luxury but the care, compassion and cheerfulness offered by everyone truly surpasses that. Thank you from the bottom of our hearts.

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Review from Simon R (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience

My father has been at Emberbrook for 2 years now and the team looking after him really do treat him like family. So much so that when I needed to look for a placement for my mum recently it was the only choice I felt I could make. The whole staff from management down have made the process so easy and

I can feel rest assured that both my mum and dad are now being looked after by the best staff I can think of. Their new room is beautiful and I can't wait to visit them more moving forward. Well done and huge thanks.

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Review from Valerie B (Sister of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

Communication with Emberbrook reception staff and ward staff are very good. A caring and supportive home. Residents are well cared for, and numerous activities are on offer. Accommodation is excellent. Very good on-site catering. Lovely gardens.

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Review from Jane C (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience

My mother is getting excellent care. The care and attention during the pandemic have been amazing. Thank you.

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Review from Anne F (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience

The staff at Emberbrook were so kind and caring during the Covid epidemic to my mum. When we were not allowed to visit, they became like family to Mum and ensured she maintained a good quality of life. During the last weeks of Mums life, the staff were so kind and caring, ensuring that Mum was cared

for and comfortable. I really cannot commend them highly enough.

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Review from David D (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Spent time with my dad in the garden.
Garden well kept and safe.
Staff very polite.

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Review from Amanda F (Niece of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience

Emberbrook has been wonderful during what has been a very difficult year, well done, Emberbrook! My aunt has been well looked after by the amazing staff, and my thanks go out to every single member, nothing is too much trouble for them, and I am very appreciative of the care and support they give. I

have been a resident family member for three years, firstly for my mum, who lived downstairs for two years and sadly passed away last year, and my aunt who has been a resident since July 2019 and lives upstairs, having moved from another local care home. I love the updates on Facebook! I have only put good on food/drink and management questions, as the manager is relatively new, and due to Covid restrictions, I have yet to meet them, and I have no knowledge of the food and drink that is served at present. However, I have no reason to comment negatively. I would have no hesitation in recommending Emberbrook to anyone.

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Emberbrook Care Home

Care Provided by Emberbrook Care Home

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Funding & Fees Guide for Emberbrook Care Home

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