Review from H C (Friend of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience

I was most impressed with the home from the first time that I made contact. The staff genuinely appeared to care and this was demonstrated throughout my friend's stay at the home. They encouraged him to exercise to improve his strength and mobility, which enabled him to return home after an 8-month

stay. I was advised of any issues as they occurred and I felt we worked in partnership to support my friend.

Reply from Olivia Shields, Marketing Assistant at Emberbrook Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from J M (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

My 84-year-old mum had a stroke, followed by a heart attack, and upon discharge from hospital, she went into a nursing home - Emberbrook, in Thames Ditton. From my first interactions with Emberbrook, I knew mum would be in good hands. If I were to choose one word to sum up Emberbrook, it would be real

- real warmth, real love, real interest, real people. It's refreshing to find somewhere where simple human interactions still count for something. When it comes to caring for people, this realness is what makes the difference. Thank you Emberbrook. I couldn't wish for anything better.

Reply from Olivia Shields, Marketing Assistant at Emberbrook Care Home

Thank you, for letting us know how we are doing at Emberbrook Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Elizabeth S (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother became a resident of Emberbrook in May when her previous care home could no longer meet her needs. Her health was failing, she'd lost interest in eating/drinking and spent much of her time in bed! We really thought she would pass away soon. Within a few weeks of being cared for at Emberbrook,

she had gained a new lease of life! She's put on the weight she had lost, is active again and is our happy mum again. I can't thank the Emberbrook team enough for the love and care they give!

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Review from P M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

My father arrived at Emberbrook from hospital at the start of the Covid-19 lockdown, which was very stressful for him and for us. The staff have been fantastic in settling him into his room and making him comfortable when we were not able to. He is now on end of life care and we could not wish for him

to be in a better place. He is being looked after amazingly well and we are so grateful to everyone at Emberbrook.

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Review from Anne E (Sister of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

My sister has been in the home for many months. She seemed to settle down with the help of the friendly staff quite quickly, also her room suits her needs.
I also find the staff really puts themselves out to please, however busy they are. As far as I am concerned, the home is great for my sister's

needs and I am happy with all the facilities.

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Review from Robert (Grandson of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My granddad has been at Emberbrook for quite some time now and we regularly visit him as a family however with COVID we have not been able to visit the home but instead, we have been able to keep in touch with Skype and Facebook. We cannot thank the staff enough for all the hard work they are doing

keeping our relatives safe and happy.

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Review from Emma B (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

Just wanted to comment on how caring Emberbrook are at this awful time of Covid 19. I am humbled by the sacrifices carers are making to look after our elderly relatives. Many are giving up leave, working over hours, going far beyond what is expected. I hope you get government recognition when this is

all over, I think you're the unsung heroes of the health crisis. Please take care of yourselves and a huge thank you for the consistent care you give to the most vulnerable.

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Review from Julia L (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

My mother unfortunately passed away in February, she was at Emberbrook for just over a year, and I can honestly say that the care and kindness that she received was first class. The environment is friendly and homely with a happy feel. Always plenty of activities going on. Mum was always happy when

we visited and loved all the staff. Thank you all.

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Review from A S (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Although my husband does not have Alzheimer's, 9 months ago, he was admitted to an Alzheimer's unit as this was the only accommodation available. He has since refused to go to another unit 'downstairs' as he likes his room, especially the staff who know his routine. Staff at all levels are approachable

and offer help where applicable. We both enjoy the activities and was delighted with the delicious food provided for our 50th wedding anniversary and a surprise cake on his birthday. I have already recommended Emberbrook to friends looking for help in caring for relatives.

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Review from G S (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My father stayed for a month's respite and then decided to stay permanently. We found all the staff very welcoming and caring from day one. The deputy manager showed sympathy and empathy when conducting the initial assessment. The receptionist and financier have been really supportive and the nursing

and care staff treat my father with respect and compassion. Thanks

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Review from Jill Q (Friend of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

It is a pleasure visiting my neighbour and friend. Everyone is so kind and nothing is too much trouble.
Always get a cup of tea and the staff are so friendly. When my time comes I hope it will be this lovely home. You are all wonderful. Thank you.

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Review from E T (Father of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience

There are a few areas of concern. No continuity of management - senior positions have not been replaced which places an unfair strain and stress on the care staff, of whom there are insufficient numbers. Some agency staff are used, who are unfamiliar with the needs of residents. Permanent experienced

staff are an essential requirement.

The care our daughter receives is excellent.

Reply from Alison Geddes, Marketing at Emberbrook Care Home

Thank you for taking the time to review our home, we are pleased that you find the care given to your daughter here to be 'excellent' and that you'd recommend our home to others. Whilst we have recently recruited a new home manager and deputy manager, our Regional Support Manager has overseen the home and will continue to do so whilst the new management settles in post, to ensure continuity is maintained. We always operate at safe staffing levels, which can include agency workers, this will be reviewed following your feedback. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.

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Review from Beverley B (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

Friendly and caring team. Always clean and tidy. Dad made the right choice in Emberbrook Care Home. We have been very lucky to have mum here.

Reply from Alison Geddes, Marketing at Emberbrook Care Home

Many thanks for your positive comments on our home, it is great to hear how happy you are with the care your Mum is receiving here at Emberbrook. The team will be delighted with your feedback.

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Review from Miles R (Friend of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience

I visited a friend at this care home. I previously worked as a residential carer and visited many different care homes with my service users. I have never come across such a clean (and clean smelling!) home with such friendly and obviously caring staff. Most of the care homes I visited previously I

found the staff to be just doing a job and showing little compassion especially towards residents with Alzheimers/dementia.
The attitude I experienced at Emberbrook was outstanding.

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Review from Norman F (Wife of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

This is a first-class nursing home. Everybody goes the extra mile (or 2) to ensure patients comfort and dignity. My wife is happy to be here. Parking is easy and the home is quiet and peaceful.

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Review from S C (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience

From the moment we went to visit, there were nothing but smiles from everyone. On arrival, we were welcomed with open arms. Our stay has been wonderful. My father is looked after like he is still at home.
Everyone is always happy, the staff are always helpful and will do anything they can to make

you at ease.
I am there every day and never feel like a visitor. It is home from home.
The home is clean to the enth degree. I am so relieved my father is happy there as he will be there until the end.

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Review from Wendy B (Wife of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

My husband is totally bedridden, nearly blind and doesn't speak. He is very well cared for and kept clean and dry. He is always treated with kindness and respect and his medical needs are expertly dealt with. I visit nearly every day and am always offered refreshments and any worries I have are always

listened to and dealt with by the excellent carers.

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Review from Raymond S (Friend of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience

This is the best care home we have visited. Our friend told us she was very happy in your care home and how well the staff behaved towards her.
We would like to thank Brighter Kind that you allowed us to use the lovely room to entertain her friends after the funeral. The kitchen had provided wonderful

food that day.

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Review from Graham W (Day Care) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum was looked after very well. I still come to the home even after she passed away. I attend their yoga and pilates classes regularly.

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Review from Vera S (Wife of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the very good care my husband is receiving at Emberbrook Care Home.
The staff, without exception, are efficient and caring. One always feels welcome at most times of the day. It is pleasant to meet up with other residents who have relatives in the home in the lounges linked

to each floor and it is nice to use the garden and ground floor facilities for visiting musicians. Area around the home also good for me.

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Emberbrook Care Home

Care Provided by Emberbrook Care Home

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Funding & Fees Guide for Emberbrook Care Home

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