Review from Roger B (Brother of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

Although my sister was only with you for a short while, we were very pleased and impressed by the care she received.

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Review from G T (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

From the start of her stay in February 2017, our family were impressed with the level of care mum received. From the practical aspect to the kindness, patience and dignity she was shown. Staff would take time to chat with her and enjoyed her sense of humour which she had to the last. We, as a family,

were always made to feel welcome and staff were more than willing to chat with us and answer any questions we had.

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Review from Chris B (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

My dad has been in Emberbrook for 14 years now with dementia and passed away just this week. I cannot praise the care and attention from all the staff enough for making these years as comfortable as possible right to the end. My father in law arranged for mum to go into this particular home at the time

(he has long since passed) but I know he would be pleased with his selection. It is a terrible illness to have but she couldn't have been cared for anywhere better.

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Review from J L (Cousin of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

Emberbrook helped me initially with advice on how to get hospital discharge and funding organised for my cousin. The receptionist and senior nurse in charge were always particularly helpful and kind, both before he was admitted and during his sadly short stay.
The main carer allotted to him was always

kind and enthusiastic which was much appreciated. We felt he was cared for very well and kindly too.
Altogether, a very good team and a happy atmosphere.

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Review from Christopher M (Son of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience

My Mother resided at Emberbrook for 5 years and passed away this month. During her time there she was looked after with all the kindness and friendship one would want for any elderly person. She was made to feel part of their community and despite her considerable needs, the staff always had time for

her and the caring attitude to make her life comfortable and interesting to her. Her medical and nursing care was of a particularly high standard. When coming to the end of her life she and the family were all treated with great sympathy and the Senior and staff nurses were always available to explain situations and so lead to a peaceful end. We could have wanted nothing more. Thank you to them all.

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Review from P S (Wife of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience

The family were always very pleased with the way in which my husband was cared for during his time at Emberbrook. The care in the final weeks of his life was excellent including the support given to us as a family.

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Review from Sally T (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience

Staff were excellent. Very happy and obviously showed respect and kindness to residents. My mother was always clean and tidy and physical/medical care was appropriate to her needs. I was reassured whenever I visited that we were very well cared for.

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Review from Julia J (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

The care provided here was exceptional and in the latter stages of my mums life, I wouldn't have wanted her anywhere else.
From the professional nurses to the upbeat, cheerful staff and very jolly and sympathetic events organiser, the care was faultless. Everyone, mum (and other residents) and staff

were always immaculately turned out, as were the surroundings. Everyone was very in tune with my mum's tricky condition. I cannot recommend enough.

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Review from S M (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience

My father spent 10 days respite at Emberbrook in August 2017.
He has advanced Alzheimer's and vascular dementia and requires significant nursing care.
This was a very positive experience as the staff were attentive and caring.
Whilst the family were apprehensive, it gave my mother a chance for some

much-needed rest.
We visited often and were always impressed with the level of care and attention that my father received.
Highly recommended.

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Review from V P (Cousin of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience

My cousin who died in Emberbrook Care Home after one year there and her husband who died after five years there were beautifully cared for and treated with the greatest respect by all members of staff.
We as visitors were made to feel welcome and were more than adequately supported as our relatives

health declined.
The home was bright and cheerful with many activities for the residents.

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Review from A G (Relative of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience

The overall care received is excellent. The carers are wonderful, looking after my father-in-law.

The two areas that could be improved are the food and activities. I appreciate there are difficulties and constraints, but many residents only have their meals and activities to look forward to.

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Review from Wendy M (Niece of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience

My aunt spent her final seven months at Emberbrook Care Home and we feel incredibly fortunate that we found such a marvellous community to support her during such a potentially difficult time. All the staff were amazing but particularly the nurses and care staff not forgetting the cleaner! Who made

my aunt feel cared for and secure at all times.
They also supported us, the family throughout her stay and especially during the difficult final days. Words cannot express how much we appreciate what you did for us all. Thank you, thank you! We will miss seeing you.

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Review from Michael K (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience

There is a vibrant and lovely atmosphere at Emberbrook. All of the staff are ever so helpful and encouraging. The activities are varied and stimulating. In my mothers 3 months at Emberbrook, she has become very settled and loves the chatty staff.

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Review from D W (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience

The staff are always very welcoming when visiting my father. They take time to listen to any requests or information we need.

My father has been a resident for approximately 6 months and is a very quiet man and not a great socialiser. The staff have appreciated this, and slowly he is becoming happier

to attend a few activities and happy to intermingle at his own pace.

He says he is very happy here and everyone is very kind.

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Review from S M (Granddaughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

I was very apprehensive on being told that Nana was in a care home on my return for Pakistan. My first contact with the care home was to be greeted very warmly by a member of staff whom I think is an incredible asset to all the residents, staff and visitors. Other staff members are also extremely good

with Nana and she relies on each of them and considers all of the staff as family.
I am pleased with the staff's general helpful attitude and treating residents like family members and I commend the manager and staff for their care.

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Review from J H (Cousin of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience

My cousin had been in hospital. She had cancer and had a massive stroke. The hospital suggested Emberbrook. I knew nothing about it beforehand but the reviews were extremely positive so we moved her there for the last 5 weeks of her life.

She was made extremely comfortable. The nursing staff

were so caring and attentive. They always took the time to phone and consult me on any problems. I am very happy that we found Emberbrook and my cousin was so well looked after.

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Review from Val M (Daughter of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience

This would have been my mum’s sixth year at Emberbrook (she sadly passed away in March 2017), but during her time there, she was always happy and content. The staff are very friendly and welcoming, it’s such a lovely atmosphere, a bit like an extension of your family home.

During the last 6 months

when my mum was very poorly she needed round the clock nursing care, which was always excellent. It was difficult to see my mum so poorly but the staff worked together as a team to give comfort and support. Any worries I had were dealt with straight away, they seemed to genuinely care for their residents’ as well as the resident’s families. That was really nice.
The Manager is very approachable and always on hand to help or to chat if you have any concerns, or just need some re-assurance, that makes such a difference.

I would certainly recommend Emberbrook.

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Review from Christine G (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum moved into Emberbrook Care Home in June 2013. Every member of staff looks after mum in an excellent way. They are kind and caring. As mum approaches her 103rd birthday I cannot ask for her to be living in a better place. I have and will continue to recommend Emberbrook Care Home to friends and

family.

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Review from S W (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

One feels a warm homely atmosphere as soon as one enters the front door at Emberbrook.
Residents are treated with utmost care, dignity and are known as individuals very quickly.
Everywhere is scrupulously clean and a great deal of laughter and banter can be heard everywhere.
My mother even had

an outing to a local garden centre, something that had never occurred in her 17months in a previous home.
All in all, a very well run home.

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Review from Sarah E (Regular Volunteer) published on 15 March 2017
Submitted via Website • Report

Overall Experience

I used to work here and I can honestly say it's a brilliant home. I have nothing bad to say about it and I never ever saw anything that made me feel uncomfortable. The residents are all well looked after.

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Emberbrook Care Home

Care Provided by Emberbrook Care Home

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Funding & Fees Guide for Emberbrook Care Home

Facilities