Review from Sally G (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

From my first meeting to the final visit, the genuine responsibility and care towards residents and their relatives/friends shine through. There has to be a routine but residents are given choice as to the time they are helped out of bed and when they go back to bed in the evening. The right personality

of staff is very important to Emberbrook Care Home, they care and respect the residents and each other. You can teach someone how to lift someone but you cannot teach them to care about that person. My dad's final months were very contented thanks to Emberbrook Care Home.

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Review from L W (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience

During my mothers stay at Emberbrook for the past 5 years, the home has always been kept to a high standard of decor and cleanliness. At all times, the staff have been kind and attentive to her. I have no hesitation in recommending the home to others that are in need of dementia care.

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Review from LC (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience

In the beginning, the management and senior nursing staff were excellent at dealing with my husband and me as we worked through the traumatic experience of "putting my mother into a care home". At the beginning, they gave us unlimited conversation and time. We found quite quickly that this friendly,

embracing and understanding culture extends to all the staff. We have seen the angst of mum's dementia gradually diminish. The hugs, laughter and conversation everyone shares with mum have made her visibly more content. Whilst we know there is no "cure" for her condition we can at least be happy that she is in the most secure and caring environment we can provide.

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Review from S K (Son of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience

My mum has been at Emberbrook for a while now and she has always felt that she moved to a lovely new home, rather than being put somewhere against her will. Thank you Team Emberbrook.

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Review from G W (Son of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience

I am satisfied with mums care.

Reply from Stuart King, Home Manager at Emberbrook Care Home

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

I just wanted to pick up on and try to address your rating on activities. The Activities team at Emberbrook offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.

We are very fortunate that we are able to offer activities within and outside the home as Emberbrook has it’s own mini-bus. We are currently looking for a volunteer driver to help us maintain our outside trips, which we know our residents value immensely. We offer a range of exercise classes including Oomph and weekly Pilates. Unfortunately we’ve had a slight pause with our resident Pilates classes as our teacher has been ill recently. We hope to have Pilates back on our weekly schedule in no time, as this is a very popular activity.

If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Stuart King, Home Manager.

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Review from A G (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience

From our first visit the day of the Guinness Book of Records tea party, we felt that this was the place that mum would feel at home.
We were made to feel welcome every time we visited by everyone from reception staff, cleaners, care workers, nurses and management. Mum was treated with respect at

all times and the whole team really cared about her and our family. Highly recommended.

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Review from Alison F (Widow Widower) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience

I realise I have put in inclusive years rather than a particular year for this review. This is because from 2007 when my husband who was suffering from Alzheimer's disease was admitted to this wonderful care home, he was well looked after with sensitivity and dignity even as he deteriorated to the end

of his life on 25th Nov 2015. He was not the easiest or most placid patient but he was always treated kindly and patiently. I was made to feel welcome on all of my visits, so much so, that I still occasionally pop in to see the regular staff.

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Review from P S (Wife of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience

An excellent home, well run, good food and very good care for my husband.

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Review from D S (Civil Partner of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience

My partner is a retired medical consultant who has many disabling illnesses requiring very skilled care. We were made warmly welcome and it soon became clear that the standard of care and dignity afforded to all residents was of a genuinely high calibre. People working there in any capacity were cheerful,

helpful and seem to be part of a happy team. The manager is excellent and leads a team of very committed people who share high values in their treatment of every resident and of each other. Visitors are welcomed at any time and many highly professionally qualified visitors expressed their good impression of this care centre. I would recommend it. It is expensive but what price is peace of mind?

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Review from Jill H (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience

I wrote to the manager to say how delighted I was with the new staff he had managed to recruit, in particular, a lovely young girl who's care of my mother has been outstanding. I feel things at Emberbrook have improved considerably, especially the activities. It is always difficult getting the right

staff and I think it is very important to keep morale up amongst those we have in order to retain them.

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Review from Sara H (Daughter of Resident) published on 15 August 2016
Submitted via Website • Report

Overall Experience

My mother has been in the dementia section at Emberbrook for just over a year now and I can not speak highly enough of the staff who are exceptional, from the manager, who has transformed the home, to the nursing staff and carers. They are all kind, caring and cheerful and I love that they all work

so well together as a team and support each other. A special mention to the activities lady, who with her passion, enthusiasm and energy has made such a difference to my mother's well-being, as have the other staff who are too many to list.
It is notable that the staff tend to stay a long time and it is a comfortable, happy and friendly home. It is a great comfort to our family that we know my mother is in the best hands possible.

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Review from B W (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience

Excellent nursing home, from a 6 month life expectancy, my mum has survived 3 years due to the care at Emberbrook. Mum has CBD which is terminal.

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Review from Cathy Y (Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience

I came for respite care and decided to stay. I have a light airy room which is decorated exactly to my taste. I have high nursing needs which are met expertly by kind, caring professional staff. There are varied and interesting activities throughout the week. In one sentence- the care home has given

me my life back.

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Review from R C (Son-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience

My mother-in-law spent three weeks in Emberbrook, after breaking her left arm just below the 'ball and socket' of her shoulder.
Emberbrook were excellent in finding space for my mother-in-law at very short notice.

She, and her family, have been extremely impressed with the quality of care dispensed

over this period. The gentleness, professional care and attention has made my mother-in-law's stay a real pleasure, at a very difficult and painful time in her life. The staff have been friendly, welcoming and cheerful at all times.

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Review from S T (Relative of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience

Following a period of enforced hospitalisation that lasted several weeks due to a significant stroke, our relative returned to Emberbrook Care Home in November. The standard of comprehensive and holistic care that our relative receives whilst at Emberbrook Care Home is substantially superior to that

which they received whilst in other care. The family were deeply relieved and thankful to know that our family member had been re-accepted into the George Tickner Wing and upon arrival back, immediately attended to by several members of staff in order to ensure that their personal dignity, welfare, hygiene and basic health care/nursing needs were met with a combined element of compassion and immediacy. As a family we have always been and remain deeply appreciative of all the staff members continuing input, hard work, dedication, compassion and understanding.

Reply from Stuart King, General Manager at Emberbrook Care Home

All of us here at Emberbrook were delighted to have met you and thank you for the wonderful feedback, much appreciated. I will of course pass all your comments back to the team who will be very pleased to hear your news. Kind regards

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Emberbrook Care Home

Care Provided by Emberbrook Care Home

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Funding & Fees Guide for Emberbrook Care Home

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