Garth House

Tower Hill Road, Dorking RH4 2AY
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9.7 58 Reviews
  • Garth House, Dorking
Garth House Nursing Home is Located in a quiet residential area on the western slopes of Tower Hill, just to the south of Dorking in Surrey.

With a homely atmosphere and highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home was officially opened in 1949 by the Queen's physician, Lord Harden. Reputed to have been built at the turn of the last century, it is a distinguished character house set in large landscaped gardens.

Many of the rooms overlook the peaceful grounds which consist of sweeping lawns, mature trees and numerous banks of flowering shrubs and flower beds. Delightfully situated on the picturesque area of Tower Hill, it is within walking distance of the local amenities in the town of Dorking.

The professional care team works closely with residents to ensure everyone who wishes to can play an active role in the day to day activities at the home. Residents also benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme is available to residents daily.

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Care Provided by Garth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sheena Agil (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Garth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Garth House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Garth House Reviews (58)

Total of 58, showing 1-20
9.7

Garth House has a Review Score of 9.7 (9.678) out of 10, based on 16 reviews in the last 2 years. Over all time Garth House has 58 reviews.

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Review from Keith L (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided to my mother. She is well looked after and the home keep me in contact if there are any issues that arise.
The facilities are good and my mother is contented with the home.

Reply from Home Manager, Home Manager at Garth House

Thank you for your kind words! We're delighted to hear that your mother is receiving such great care and feels content at Garth House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your wonderful comments to the team.


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Review from Janet D (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for 18 months, I am very satisfied with her care and attention. All the staff are very caring and consider her wishes. There is always activities going on in the home and Mother really enjoys being involved. Bedding and her room are kept clean.
Thank you Garth for doing
so well.

Reply from Home Manager, Home Manager at Garth House

Thank you for your review and positive comments regarding our home and colleagues. We're delighted to hear that your mother is receiving such great care and enjoying the activities at Garth House. I will pass on your kind comments to the team who will be delighted to hear your feedback.


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Review from Carol J (Partner of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my partner/friend had been placed at Garth House the level of care received has been excellent. The attention to their needs has been met with kindness and consideration at all times.
The staff are attentive and polite.

Reply from Home Manager, Home Manager at Garth House

Many thanks for your positive review, Carol. We're happy to hear that your partner is receiving such great care at Garth House. We take great pride in ensuring that every resident is treated with kindness and respect. I will pass on your kind comments to the whole team.


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Review from Sarah B (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been at Garth House for two years and overall we have found it to be a well-run home. The management responds quickly to issues that may arise and the nurses are friendly and our mother has grown attached to them. The care team work hard and look after our mother well - although this
care can be patchy. Also, attention to detail is sometimes missing when it comes to the maintenance of our mother's room.

Reply from Home Manager, Home Manager at Garth House

Thank you for your review, Sarah, it's an absolute privilege caring for your mother and we're so glad she has settled in and formed some great relationships. We appreciate you sharing your feedback about the consistency of care and maintenance of her room - your comments will be passed on to our team and addressed accordingly.


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Review from Christopher G (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-law is happy and contented at Garth House and is well cared for on a day-to-day basis. The nursing/caring and management staff are always friendly and helpful, and are quick to respond to any issues that are brought up. The recent refurbishment has given the care home a new lease of life
and now has a much fresher feel. Some of the rooms now need the same attention!

Reply from Home Manager, Home Manager at Garth House

Thank you for your feedback, Christopher, and for your recognition of our team at Garth House. We will share your comments with the team.


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Review from Geraldine H (Niece of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the day I visited, the home looked lovely after being partly refurbished, I especially liked the armchairs in the residents' lounge, which made it look homely and not like a Care Home. It would be nice if my aunt's room could have a bit of a refresh but that may be planned for the future.
My aunt
looked well dressed and well cared for and she couldn't speak more highly of the lunch that day, which she thoroughly enjoyed. All the staff were welcoming and friendly although I feel that maybe they are under a bit of pressure occasionally. Regardless, they always speak to the residents with kindness and understanding.
There is a nice atmosphere there.
The garden area is attractive and well-used by residents when the weather permits. I enjoyed the garden party on the day I visited and my aunt enjoyed the setting too.

Reply from Sheena Agil, Home Manager at Garth House

Thank you for your review, we're glad your aunt is happy and enjoying the food at Garth House. Thank you for joining us for our garden party!


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Review from K A (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit my mum, the staff are friendly, helpful and professional.
Garth House keeps us informed of any doctor's and optician's visits and of anything that may be required for her health.
My mother seems to have settled in well, especially with her nursing needs.
She is very much cared
for by Garth House.

Reply from Sheena Agil, Home Manager at Garth House

Thank you for your review, we will share your lovely comments with our team.


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Review from Deborah B (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is very well cared for, and the staff are fully aware of her personal care needs.
Nothing is too much trouble.
The family are very glad she has settled in well and is cared for compassionately, and therefore, need for any family concerns.
Thank you.

Reply from Home Manager at Garth House

Thank you for your review; we're glad that your mother has settled in well and your family are pleased with her care. We'll pass your comments on to our team.


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Review from Karen S (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at Garth House for almost a year now. He has advanced vascular dementia and is unable to walk, so he stays in his bedroom.
The staff there look after his every need and are extremely attentive. They know his ways, and as he finds it difficult to express his needs, they are very
patient with him. They help him feed and drink, and he is always clean.
I am updated whenever anything changes, and it is very reassuring knowing he is being cared for.

Reply from Home Manager at Garth House

Thank you so much for your feedback, and for recognising our team's dedication, they will be delighted to hear your comments.


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Review from H H (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Garth House for three years, and during that time, has been well cared for. Her medical needs are well monitored and suitable measures have been taken to maintain her safety - i.e. sensor mat, assistance with walking etc, and her diet is regularly monitored to be of a suitable
consistency and quality. I have been kept well informed of changes in her condition. She struggles at times to communicate her wishes consistently but is listened to patiently, and then her wishes are complied with when possible/appropriate. She has been given gentle encouragement to participate in the activities when she wants to, but often tries quickly and requests to go back to her room, and the staff oblige as soon as they can. When particular issues crop up, the staff have been accessible and helpful in dealing with them and have responded to my requests if I have highlighted an area that needs attention. I appreciate being able to visit regularly as convenient.

Reply from Home Manager at Garth House

We really appreciate your feedback, and we're so glad that you're happy with the care your mother receives. Attention to detail is extremely important to our team, and we appreciate being recognised for this.


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Review from Vanessa G (Son of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for at Garth House and she seems settled there. The staff are coming and attend to all her needs. She is able to converse with the staff and forming a relationship with them. The food seems good but my mother is a difficult eater, I am pleased staff encourage her to eat or feed
her. She is always presentable and clean. I have been impressed by the range of activities on offer ad that she is encouraged to partake. Downside; her room looks tired and shabby in places.

Reply from Home Manager at Garth House

Thank you for taking the time to leave us a review, it is lovely to hear that your mother has settled at Garth House. All your feedback will be shared with the team.


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Review from Chris T (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at the Garth gave Mum excellent care, the same people looked after her and so got to know what she needed, with her condition this prevented her from becoming confused. The care and nursing team showed great compassion keeping us informed and up to date. We could visit most times of the day
and the activities kept Mum stimulated, her favourite was the sherry social.

Reply from Home Manager, Home Manager at Garth House

Chris, we would like to thank you for your words of kindness which are very much appreciated. We strive for personalised-centred care for all those living in our community and try to ensure that both they and their families experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.


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Review from Suzie P (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was admitted in June 2023, sadly she had cancer and her time was limited. Garth House was the perfect place to keep her safe. The staff are so caring. They treated her with dignity and respect. Which was so important to her and to me and her daughter who lived in America.
It should also
be noted that the staff were just wonderful when it came to my stepmother's death. They stayed with her which was a great comfort to know she had people around her holding her hand in her last moments. They kept me informed. Sadly due to traffic we didn't make it in time.
On visiting I felt part of the family, the staff were always so welcoming. I would highly recommend Garth House.

Reply from Home Manager, Home Manager at Garth House

Thank you Suzie for your kind words and recognition of the team at Garth House. We are really sorry for your loss and we hope we made your stepmother’s last months as peaceful as possible. Your comments will be passed on to the team.


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Review from Pat H (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Garth House provided our mother with respite care for two weeks. We received a very positive welcome and mum soon settled into the home. She has enjoyed the company of residents and excellent staff who were very attentive. She especially enjoyed the daily programme of activities and being able to
sit in the lovely garden. Mum is coming home fitter and ready to resume life.

Reply from Home Manager at Garth House

Thank you, Pat, for taking the time to leave us a review, we are pleased to hear that your mother enjoyed her respite stay at the home, in particular, the activities and spending time in our gardens. Your lovely feedback will be shared with the team.


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Review from John S (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Garth House care home sets a really high standard that all other care homes should aspire to. From the manager to the housekeepers, all of the staff show that they are proud of their high standards of care. I'm just amazed at the amount of activities available to the clients and the interaction there
is with clients, entertainers and fitness professionals. If or when I need to move into a care home, this is the one I would want to stay in.

Reply from Home Manager, Home Manager at Garth House

Thank you, John, for taking the time to leave us a review and for your kind words about the home and team, it is lovely to read your comments about the activities available. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Brian R (Husband of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was quite poorly when admitted to Garth House after a month in hospital. I was so pleased for her to be there and over the two months she was there I never changed from that view.
The home was always clean, calm and welcoming and the management team, nurses and carers took the best care of
my wife's needs and indeed my own and I always felt comfortable leaving her in their care.
My wife was regularly checked and was always kept clean and comfortable and treated with kindness, dignity and respect.
I can't thank Garth House enough for the care given to her and would have no hesitation in recommending this home to anyone. I don't think we could have found anywhere better.

Reply from Home Manager, Home Manager at Garth House

Brian, we would like to thank you for your words of kindness which are very much appreciated. Our staff work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Carol S (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would just like to say our mother is very happy here.

Reply from Home Manager at Garth House

Thank you for taking the time to review Garth House, we appreciate all feedback and I will share this with my team. We will continue to work together to ensure our residents feel safe and happy here.


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Review from Doug B (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Garth House staff welcomed Mum into the home in December and the standard of care and thoughtfulness have been excellent. Sadly, Mum has recently passed away, it is very reassuring that Mum spent her last weeks in such a caring environment. We are so glad we chose Garth House.

Reply from Home Manager, Home Manager at Garth House

Thank you for your kind words, Doug. Although your mum was only with us for a short time, we are so pleased we made her stay with us comfortable. We are really sorry for your loss. Your comments will be passed on to the team.


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Review from Carol D (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the most loving and professional end-of-life care possible from Garth House. Together, the nursing home manager, nurses, Mum's GP, and I agreed that the best place for Mum's last few days would be at Garth House. All the staff made sure Mum was comfortable and without pain. Garth
House is a great team and over those last few days, the carers and nurses (day and night shifts) competently checked and cared for my mother, looking after her with great dignity and always checking that I was ok too. Even the catering staff looked after me giving me sandwiches to keep me going. I think the standard of care was exceptional for the whole team at Garth House, from the manager, nurses and carers to the admin staff.

Reply from Home Manager at Garth House

Thank you, Carol, for your kind words and recognition of the team at Garth House. We are really sorry for your loss and we hope we made your mum's last few days as peaceful as possible. Your comments will be passed on to the team.


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Review from Anne R (Sister of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Garth House over two years ago following a serious fall and five months in the hospital. He has settled in very well and regards Garth House as his home. The staff are so professional and caring and my brother is very fond of them. The food is very good and nothing is too much
trouble for them to ensure he enjoys his meals. His room is bright and airy with an en-suite looking out into the garden. The staff ensure that my brother walks regularly, while supporting him which he really enjoys as he is wheelchair-bound for most of the time. I cannot recommend Garth House highly enough.

Reply from Home Manager at Garth House

Thank you for taking the time, Anne, to review Garth House, we really appreciate your positive feedback and outstanding review. We're happy to hear that your brother is enjoying his meals and his ensuite garden room. I will share this with the rest of my team. We will continue to work together to make sure we create a homely environment for all who live here.


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Garth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Garth House is calculated as follows: ( (129 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 183 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garth House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Sheena Agil

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Frequently Asked Questions about Garth House

What types of Care is Garth House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garth House provide?

Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Garth House have?

There are 39 Single Rooms.

What are the Facilities & Services at Garth House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Garth House to the centre of Dorking?

0.6 mile(s) as the crow flies, distance by road may be significantly further.