Garth House

Tower Hill Road, Dorking RH4 2AY
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9.7 58 Reviews
  • Garth House, Dorking
Garth House Nursing Home is Located in a quiet residential area on the western slopes of Tower Hill, just to the south of Dorking in Surrey.

With a homely atmosphere and highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home was officially opened in 1949 by the Queen's physician, Lord Harden. Reputed to have been built at the turn of the last century, it is a distinguished character house set in large landscaped gardens.

Many of the rooms overlook the peaceful grounds which consist of sweeping lawns, mature trees and numerous banks of flowering shrubs and flower beds. Delightfully situated on the picturesque area of Tower Hill, it is within walking distance of the local amenities in the town of Dorking.

The professional care team works closely with residents to ensure everyone who wishes to can play an active role in the day to day activities at the home. Residents also benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme is available to residents daily.

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Care Provided by Garth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sheena Agil (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Garth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Garth House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Garth House Reviews (58)

Total of 58, showing 21-40
9.7

Garth House has a Review Score of 9.7 (9.678) out of 10, based on 16 reviews in the last 2 years. Over all time Garth House has 58 reviews.

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Date Published

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Review from J M (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother looks relaxed and cared for since she moved in a few weeks ago. The Christmas trees and decorations look beautiful throughout the home. Lovely to see photos on the website, seeing all the festive cooking i.e. Christmas cakes and biscuits. The staff are all very kind, caring and welcoming.
My mother really enjoys the music jukebox. I have suggested that a jigsaw can be set up, so at any time she can do it, and anyone else of course.

Reply from Home Manager at Garth House

Thank you for your kind words and recognition of the team at Garth House. Your mother is a joy to care for and it is great to hear that she is enjoying the activities, in particular the music jukebox. Your comments will be passed on to the team.


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Review from E C (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Garth House Care Home has a lovely, relaxing and peaceful atmosphere. The staff are friendly, caring and compassionate.
Mum attended for end-of-life care. She was treated with gentleness, care and compassion.

Reply from Home Manager at Garth House

On behalf of the Garth House team, we would like to thank you for your positive feedback. Although your mum was only with us for a short time, we hope we made her stay with us comfortable and would like to pass on our condolences on her passing.


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Review from A B (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a very friendly atmosphere, relaxed and welcoming. Standards of hygiene are good and food always fresh. Staff at all levels show genuine interest and deliver warm care. People's needs are varied and demanding, but everyone always gives their best. Thank you.

Reply from Home Manager, Home Manager at Garth House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we are delivering a good standard of care, food and facilities that make Garth House a home from home. I will pass on your kind comments to the whole team.


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Review from Kay A (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Garth House last October expecting to live 7-11 days. She was treated at all times with dignity and respect. Miraculously, she rallied and ended up spending 9 months in their care. The staff were wonderful and Mum felt genuine affection for them. In time, she was able to get out
of bed and started to go for a daily walk. The staff called her “ Speedy Gonzales” because she would take off at such velocity on her walking frame. I cannot thank you all enough for your kindness and care - I know some of you found Mum’s pragmatism and dark sense of humour a bit unusual, but be assured that she was very grateful to you all and so am I.

Reply from Home Manager, Home Manager at Garth House

Thank you Kay for your kind words and recognition of the team at Garth House. We are really sorry for your loss, and we hope we made your mother's last months as peaceful as possible. She was a pleasure to have with us and your comments will be passed on to the team.


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Review from Trudy S (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Mum once a week. As I have to use an electric wheelchair the staff are very helpful toward me in opening the side door to enter and leave. As well as visiting, I also phone once a week and I always feel relaxed as I chat with the staff about Mum. If Mum has ever had a change in medication
or an issue has risen, I have always received a phone call with the details. I feel that the care that is given to Mum is excellent.

Reply from Home Manager at Garth House

Thank you for your kind words, Trudy, we are pleased that both you and your mum feel relaxed at Garth House, we will continue to give excellent care to your mum and all our other residents. Thank you again for your review.


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Review from Lynda E (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was discharged from hospital and went to Garth House for palliative and end of life care, so he was only there for a short time. I cannot begin to tell you how wonderful the staff there are. As soon as he went to Garth House they attended to his personal care, this had been neglected for the two
months that he was in hospital. Everyone knew his name and spoke to him when they went to his room, even though he was unable to respond. We, his family felt that he was cared for there as we would have cared for him ourselves. In his last days he was given his dignity back, which he had lost in hospital and was treated with care and respect. His family will always be grateful to the staff of Garth House for everything they did for him and by extension, us.

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Review from Helen V (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's and moved to Garth House during the Covid-19 pandemic, and we are so pleased that she went to live in such a wonderful care home. The management of the home is excellent and all the staff are very friendly and caring, even whilst having to work so hard through
this difficult period. Mum seems very happy at Garth House and has never had a bad word to say about any element of her new life. She is clearly treated with dignity and is pleased to be included in the activities that take place for the residents to enjoy. My impression is that all residents are treated with great care to suit their various needs, but the atmosphere of Garth House is still fun and lighthearted, so residents can feel relaxed and comfortable and very much 'at home'. I would not hesitate in recommending Garth House.

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Review from M S (Son of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous care home.

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Review from G B (Son of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Garth House have always done as much as they could for my mum and our family. They have been very kind and helpful throughout.

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Review from S C (Cousin of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home staff are always friendly and happy with residents and visitors. Recently visited during COVID-19 social distancing measures. Was very impressed with the level of cleanliness and procedures to keep my cousin safe from COVID-19. A lovely peaceful area set up for visiting.

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Review from S S (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved here when she had mental health care and nursing needs due to dementia, initially early onset, but finally, after three good years, terminal. Mum lover her room and enjoyed sitting in the lounge and taking lunch and supper in the dining room. Despite the usual widespread staffing challenges,
the home looked after Mum well, and kept her safe. Many of the permanent staff were excellent and genuinely caring. I found the home were responsive to Mum's needs.

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Review from R H (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was put into care because of lung cancer and we could no longer care for him at home. Everybody in the care home was exceptional and very good at their jobs. Outstanding.

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Review from Dawn S (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such a beautiful care home in all my life. The care was so compassionate. The care staff are all excellent and the manager is outstanding. I would not have wanted anywhere else for my mum's end of life care. I will highly recommend this nursing home 100%.
Excellent!

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Review from C A (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff extremely helpful and professional.

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Review from Deborah R (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Garth House for only a short time after being diagnosed with lung cancer and needing end of life care. Garth House had been recommended and we were lucky that they had a room free for her. In the first few days, the management team dealt with any concerns and worries without
delay and as the weeks went by, we, as a family, and mum herself grew very fond of all the staff. We have such gratitude and respect for them all. Garth House made a difficult time just a little bit more bearable. Thank you.

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Review from Louise L (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had already heard very good things about The Garth. So when the continuous health care sent us a list of nursing homes and The Garth was one of those we were very pleased.We viewed the room, we knew straight away this was the place for our dear Mum and she was moved in almost straight away. My Mum
loved her room and all the staff that looked after her and she was very happy. We were made welcome too whatever time we arrived. We will always be eternally grateful to The Garth and all the staff for what they did for our Mum.

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Review from F C (Next of Kin) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always been very impressed by the care and compassion shown by staff. They always treat the residents with great respect and ensure their dignity at all times.
Everything is very professional, the rooms are always bright and spotlessly clean and there is overall a very welcoming atmosphere.

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Review from E S (Wife of Resident) assisted by family/friend published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not having agency staff has made things better. The carers get to know my husband which is better for him as he gets to know and talk to them.
Blankets and cushions are often shared - this worries me, re the spread of colds.
Clothes get mixed up.
Shower/bath to be used more frequently.
Have to wait
to use the toilet due to insufficient downstairs toilets.

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Review from Eleanor D (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been very happy since she has been at Garth House. I have no worries as I know she is safe and well cared for. I get calls when mother is sick.

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Review from Susan M (Sister of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Improvements have been made during the last year to the nursing home and are continuing. The home has a pleasant atmosphere and visitors are welcomed and staff always go the “extra mile” to assist. The Home Manager is very sincere, easy to talk to and committed to her task of ensuring excellent care
is provided. The new Head Carer is also devoted to her task and was extremely helpful. My sister is happy at Garth House, I live in Canada and visit her every few months. I returned home feeling confident that she is receiving excellent care.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Garth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Garth House is calculated as follows: ( (129 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 183 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garth House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Sheena Agil

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”