Garth House

Tower Hill Road, Dorking RH4 2AY
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9.7 58 Reviews
  • Garth House, Dorking
Garth House Nursing Home is Located in a quiet residential area on the western slopes of Tower Hill, just to the south of Dorking in Surrey.

With a homely atmosphere and highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home was officially opened in 1949 by the Queen's physician, Lord Harden. Reputed to have been built at the turn of the last century, it is a distinguished character house set in large landscaped gardens.

Many of the rooms overlook the peaceful grounds which consist of sweeping lawns, mature trees and numerous banks of flowering shrubs and flower beds. Delightfully situated on the picturesque area of Tower Hill, it is within walking distance of the local amenities in the town of Dorking.

The professional care team works closely with residents to ensure everyone who wishes to can play an active role in the day to day activities at the home. Residents also benefit from a broad range of activities with dedicated health and wellbeing coordinators who ensure a varied and stimulating programme is available to residents daily.

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Care Provided by Garth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sheena Agil (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Garth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Garth House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Garth House Reviews (58)

Total of 58, showing 41-58
9.7

Garth House has a Review Score of 9.7 (9.678) out of 10, based on 16 reviews in the last 2 years. Over all time Garth House has 58 reviews.

Overall Experience

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Date Published

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42

Review from Sue H (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly chose no further treatment for her different health problems, so an end of life programme was set up. The staff were absolutely amazing in caring for my mum and myself, through this difficult time.
The care my mum had was thoughtful and respectful and gentle, as Mum had a few pain issues
when moved.
She was always in a content, peaceful state. I cannot thank the staff enough.

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Review from D C (Relative of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Improvements have been made to this nursing home over the last six months and are continuing. The new manager is very pro-active in ensuring the residents and their relatives are kept informed and are listened to.

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Review from H H (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is doing well at Garth House. The staff are friendly, helpful and professional. The food is good, mother seems better.


Activities could be better and a few more outings might help


Reply from Carol Taylor, Home Manager at Garth House

Thank you for taking the time to review Garth House; we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team thus ensuring they are able to provide person-centred care and spend valuable time with our residents. Activities are an extremely important part of life at Garth House and we have now recruited an additional Lifestyle Coordinator to provide support to our residents. We pride ourselves on ensuring all of our residents get the chance to enjoy an activities programme tailored to their individual tastes or needs and we invite you to be involved in the regular review of your loved one’s activity programme. My door is always open and we hope you will continue to share your thoughts with us in the home in future.


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Review from S C (Relative of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting a relative I am always made to feel welcome and the staff are friendly and always have time to answer any queries I might have.

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Review from Lidia d (Regular Volunteer) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Garth House has very professional and caring staff it provides excellent person-centred care to all of its residents. The staff are very dedicated and committed to making each of the residents they care for receive the best possible care they deserve. The care of the residents is paramount and sits
right at the heart of the nursing home. All of the staff are very skilled in their own specialism and by working with other staff they provide high-quality person-centred care to all of its residents. This is a lovely nursing home with caring, compassionate and committed staff working to deliver high-quality person-centred care to all of the residents.

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Review from David E (Son of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management, medical and care team provide an excellent support and pastoral service for residents and relatives alike. The home presents a cheerful and professional approach from the moment you enter. They are extremely flexible and make every effort to accommodate requirements. A professional and
well-run facility.

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Review from Vandra J (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the recent changes to the home. The staff have a pleasant attitude with the residents and morale has really improved. The home smells fresh and is being refurbished in stages.
The manager and nurses are open and frank about any problems and deal with them promptly. I understand that
there will be more entertainment soon which will be beneficial for the residents, as they do need to be stimulated more.

Reply from Carol Taylor, Home Manager at Garth House

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from Sue H (Cousin of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has now settled in well at Garth House. We are very pleased with the new management and the proposed improvements with regard to staff and recruitment of permanent night staff. We have found that any queries or issues are listened to and acted upon, which is reassuring. The recent relatives
meeting was very informative and gave us an opportunity to ask questions.

Reply from Carol Taylor, Home Manager at Garth House

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from S P (Wife of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Garth House has improved 200% over the last month. Staff are happier - more relaxed atmosphere.


Staff are visible all the time and welcoming when relatives arrive.


Residents are clean and clearly happy.


Nursing staff are busy and taking care of the residents, talking or sitting with them.


There

are no smells.

Reply from Carol Taylor, Home Manager at Garth House

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from Michael H (Son of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standards at this home have improved enormously in recent months, which seems to be because of an influx of better quality staff. My brother and I are very satisfied with our mother's care and so is she, so thank you very much!

Reply from Carol Taylor, Home Manager at Garth House

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from J P (Friend of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the young lady who looks after the activities. She works very hard to involve all the residents with exercise, music, making things, gardening and outings. I have been coming to this home for over five years as my mother was here before she died and got to know residents and
staff. Everybody is very nice and I enjoy my visits regularly.

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Review from Mary V (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Garth House since 2013 and we are very happy with the way she has been cared for. The staff are very caring, and nursed her back from a serious illness with great skill and dedication. The home itself is comfortable and well cared for and this gives my mother great pleasure. Overall
we feel this is the right place for her at this stage of her life.

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Review from Sue C (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Garth House at the end of September. This is her fourth home in two years, the others having been less than satisfactory, to say the least! From the moment you walk in the door at Garth House, it is like home from home. The carers are always happy and friendly and obviously
enjoy their jobs. The nursing staff are excellent, with every minor detail picked up on and actioned. This has taken a great deal of stress off of me. I thoroughly recommend Garth House to anyone who needs an excellent care home. Well done to the manageress.

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Review from TM (Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring environment.

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Review from Denis E (Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful the home is regularly cleaned and medication given when needed. There are games organised several times a week and exercises twice a week.

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Review from Marian G (Daughter of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live at Garth House Care Home in February aged 93. I have nothing but the highest praise for this wonderful home where she stayed until needing to go into hospital for a couple of weeks before she died. The staff at Garth House Care Home are simply outstanding in their care, warmth,
good humour and love. It is also a beautiful place with glorious grounds, just couldn't have asked for more.

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Review from Jonathan K (Son of Resident) published on 21 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Garth House for just over 2 years. Unfortunately in that time his dementia has become worse. But the staff who work there still treat dad as a human being and with a lot of dignity. He can no longer stand or walk but the staff move him between a wheelchair and his chair or bed with care
and attempt to be as gentle as possible. It is good that the staff are directly employed and there doesn't seem to be a very high turnover of staff. The home always looks clean and the food always looks good and they offer a good choice everyday. There are regular meetings between the residents families and the staff to ensure good communication.

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Review from Susan S (Wife of Resident) published on 24 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for with dignity and compassion. The staff are very kind and pleasant and always have time for him. All his needs are met and he feels safe, secure and well looked after.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Garth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Garth House is calculated as follows: ( (129 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 183 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Garth House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Sheena Agil

Job Title: Home Manager

“I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”