I would like to thank them for looking after my husband and keeping him safe
Carole G (Wife of Resident)
friendliness and welcome made to relatives visiting at any time.
J G (Wife of Resident)
The activity staff are brilliant, they are always coming up with different ideas for the residents
Sue O (Sister of Resident)
The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is on the doorstep of Painshill, an 18th-century landscape park, filled with historical sites and beautiful views. The River Mole runs locally, perfect for guided strolls in the summer.
Lots of on-site parking available.
St George's Care Home has a Review Score of 9.8 (9.839) out of 10, based on 24 reviews in the last 2 years. Over all time St George's Care Home has 62 reviews.
Review from M B (Son of Resident) published on 31 January 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home
Thank you for your kind words. We hope St George's care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise K (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home
Thank you for your kind words. We are saddened to hear about your loss. We hope St George's Care Home did everything possible to make Mum's stay as easy as possible over the past 4 years.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda M (Friend of Resident) published on 31 October 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home
Thank you for your kind words. It is always nice to hear from friends enjoying their experience with loved ones in the home. We are looking forward to seeing you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Y H (Friend of Resident) published on 29 October 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your father's stay as comfortable as possible and we look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M A (Friend of Resident) published on 8 August 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for your kind words. It's always nice to hear that our staff and home can provide a happy and peaceful environment for not just the residents but for their family and friends also. We look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heather P (Wife of Resident) published on 12 July 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for your kind words. We hope St George's Care Home did everything possible to make the transition as easy as possible for both your husband and yourself. We are very happy to hear you can feel at ease with your husband in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make his stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at St George's Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Son of Resident) published on 15 May 2024
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at St George's Care Home
Thank you for your kind words. We are happy to hear you feel like a part of our St George's family, and it is always nice to hear words like friendly and attentive being used to describe our care. We are very happy to hear you feel at ease with your father in our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beverly M (Next of Kin) published on 12 April 2024
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at St George's Care Home
Thank you for your lovely review. It is always nice to hear words like Friendly and Helpful being used to describe our staff and we are pleased to hear that you are impressed with the care provided at St George's Care Home. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John K (Son of Resident) published on 20 February 2024
Submitted via Postal Card •
Report
Reply from Eden Tomlinson, Customer Service Adviser at St George's Care Home
We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy M (Daughter of Resident) published on 11 December 2023
Submitted via Website •
Report
Reply from Eden Tomlinson, Customer Service Adviser at St George's Care Home
Thank you for your lovely review. It is always nice to hear words like “Kind” and “Compassion” being used to describe our care. We will certainly pass your comments on to the manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle J (Daughter of Resident) published on 5 December 2023
Submitted via Website •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for taking the time to leave your lovely review. We hope St George's Care Home did everything possible to make the transition as easy as possible for all of you, and we are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David W (Son of Resident) published on 25 October 2023
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny P (Wife of Resident) published on 11 September 2023
Submitted via Website •
Report
Reply from Fran Donno, Customer Service Adviser at St George's Care Home
We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and we are happy to hear you feel like a part of our St George's family. It is always nice to hear words like “Friendly” and “Happy” being used to describe our care. Please let us know if there is anything we can do to make Husband's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah J (Daughter of Resident) published on 30 August 2023
Submitted via Website •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear such kind words to describe our care from all the different staff that work at the home, it definitely helps all the staff feel appreciated for the work they do. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare T (Daughter of Resident) published on 30 August 2023
Submitted via Website •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for your kind words. We are sorry for your loss but it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are happy to hear you felt that St George's was your mothers home after her stay with us and hope you all feel like a part of our St George's care home family. Hopefully you will go away from this feeling like your mother received the best possible care and thank you for choosing our home for her stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maggie A (Daughter of Resident) published on 25 August 2023
Submitted via Website •
Report
Reply from David Mclean, Customer Service Adviser at St George's Care Home
Thank you for taking the time to leave your lovely review and we are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and we hope you all felt like a part of our St George's family. It's great hearing that you felt so at ease with Mum in our care and hopefully you will go away from this feeling like your mum received the best possible care. Thank you for choosing our home for your mum's stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card •
Report
Reply from Grace Langfield, Customer Service Adviser at St George's Care Home
Thank you for your lovely review. It is always nice to hear words such as “wonderful” and “genuine” being used to describe the care our staff provide. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.839) out of 10 for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.839 for St George's Care Home is calculated as follows: ( (239 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 280 Ratings = 4.839
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St George's Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jan 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
Loading
Loading events
Job Title: Home Manager
Joined: 2021
I joined Bupa at St Georges in December 2021, I have got 20 years of experience in the care industry where I started as a carer and made my way up the ladder to the home manager position. I have previously managed another Bupa care home where we achieved an outstanding CQC rating for the home.
Job Title: Clinical Deputy Manager
I hail from the beautiful island of St. Lucia in the Eastern Caribbean. I have been a Registered Nurse for over 10 years. I have worked in general medical and surgical nursing, operating room and Intensive care nursing, and community nursing and I am also a certified Midwife.
I worked with the NHS at East Surrey Hospital for almost 3 years and during the initial covid pandemic. I recently left there and joined this fabulous team at St Georges.
I have had a passion for caring from a young age, and I am happy to help in any way to ensure the health and happiness of our residents and their loved ones.
Job Title: Financial Administrator
Joined: 2022
I started here as a financial administrator in March 2022 and have been working for Bupa for the last 9 years.
I am on hand for any support or advice in regard to any financial questions.
Job Title: Receptionist
Joined: 2008
As a Receptionist, I am the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.
With lots of care experience and empathy, I love to have dealings with the residents and their relatives.
Job Title: Receptionist
Joined: 2022
After nearly 26 years in retail, working as an assistant manager, I decided to leave and do something different. I joined St Georges care home in January 2022 and I really enjoy working here.
Job Title: Chef Manager
Joined: 2020
I am originally from Poland. I finished my studies in sociology and started working in the catering industry for the last 14 years.
I have experience supplying meals to schools and have worked in Italian restaurants, pubs and hotels. I started working at St Georges Care Home in March 2020. I am passionate about food and love to cater for everyone’s needs.
Job Title: Activities coordinator
Joined: 2001
I have worked as the activity coordinator at St George’s since June 2001. As a young girl, I trained in fashion journalism at the London College of Fashion in Oxford Street.
I have previously worked as a journalist in local newspapers. I used to write a music column called Sound Scene whereby I interviewed new up-and-coming bands in the local area. My other jobs include working as a nursery assistant for local childcare providers and I was also a civil servant, working for the Inland Revenue.
I love my job - it is varied and each day is vastly contrasting. I work with a very effective team who all bring different qualities and strengths to the department. Ultimately as a team, we all work together to enrich the resident’s lives which is of course our central goal.
Job Title: Maintenance Operative
I have been working as a maintenance operative for many years now and really enjoy my job.