St George's Care Home

5 Byfleet Road, Cobham KT11 1DS
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9.8 62 Reviews
  • St George's Care Home, Cobham
St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s and short-stay care.

The home has its own dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. Furthermore, everything at St George’s is on one floor, making it easier for residents to find their way around. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The home has a home for home atmosphere, pleasant communal areas, and a secure well-maintained courtyard garden, it provides a relaxing living environment. The home also benefits from its on-site pub, hairdressers and tea hut for all to enjoy.

All bedrooms have en-suite facilities, the majority lead out to the garden or courtyard area and all come with a 24-hour call system.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at St George’s, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK St George's Care Home'.

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Care Provided by St George's Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sachin Rajkumarsingh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St George's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is on the doorstep of Painshill, an 18th-century landscape park, filled with historical sites and beautiful views. The River Mole runs locally, perfect for guided strolls in the summer.


  • Parking

  • Lots of on-site parking available.


St George's Care Home Reviews (62)

Total of 62, showing 21-40
9.8

St George's Care Home has a Review Score of 9.8 (9.839) out of 10, based on 24 reviews in the last 2 years. Over all time St George's Care Home has 62 reviews.

Overall Experience

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Date Published

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Review from Andrew P (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at St George's for several years now. She has been very well cared for throughout her stay. The staff at St George's are amazing. Kind, polite, patient and affectionate. We always receive a warm welcome at reception and a choice of locations to meet with Mum. Sometimes in
the sitting rooms, in private in her own room, or outside in the lovely garden. We are often served tea and cake and are given space to have a proper visit. There are lots of activities on offer and the staff work hard to keep everyone involved. Mum is still able to go on external trips, even though her mobility is not as good as it was. The food seems to be very good and is adapted to each person's needs. The home is clean and well-equipped. We receive regular updates on Mum's health from the nursing staff. The home seems to be very well run and organised. Thank you to the St George's team for taking such good care of Mum.

Reply from Fran Donno, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our St George’s family, and it is always nice to hear words such as “Kind” and “Patient” being used to describe the care that we provide. Please let us know if there is anything we can do to make your Mum’s stay as comfortable as possible.


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Review from Tracey G (Friend of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow - amazing staff.
I have never experienced such dedication in a nursing home.
They listen and actor to the needs of the residents.
Thank you for peace of mind.

Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.


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Review from Joanne W (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, caring, compassionate, understanding, friendly, professional staff.
I wish I could name the carers that looked after my dad, as they were all fantastic. Would highly recommend this care home - it was a home-from-home experience.
Apart from being great to my dad, they all were
lovely to us, his family.
Thank you from the bottom of our hearts.

Reply from David Mclean, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like “absolutely fantastic, caring, compassionate, understanding, friendly and professional staff ” being used to describe our care. We are very happy to hear you can feel at ease with your dad in our care. Thank you for choosing St George's for your stay.


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Review from Joanne E (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my stepdad. Your staff were brilliant, especially his "one-to-one" carer who was always happy and bright with everyone. We had a great relationship with the reception staff - who were polite, caring and supportive. We couldn't have asked for more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for taking the time to leave us your review. It is lovely to hear you describe the care provided as brilliant. Thank you again for choosing St George's to care for your stepdad.


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Review from John A (Husband of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the staff team at St George's Care Home for their dedication and professionalism. It is a relief for me to know that my wife is now receiving the level of care she needs that I was no longer able to provide in the friendly and kind environment that prevails at St Georges, in fact,
due to the frequency of my visits I regard the staff that I now know as friends rather than carers.

Reply from Rebecca Kellegher, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. It is always nice to hear words like “Kind” and “Friendly” being used to describe our care at St Georges. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


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Review from William W (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Dad was not here for as long as we would have liked him to have been. During his stay here, he was looked after really well, had several excursions out and was well-liked.
We thank all the staff for the help and kindness to him during his short stay here.
We wish them continued success in
keeping up their good work.
We thank you very much.

Reply from Grace Langfield, Customer Service Adviser at St George's Care Home

We appreciate you taking the time time to leave your lovely review. We hope St George's did everything possible to make the transition into our care as easy as possible, and hopefully, you can go away from this knowing your Dad received the best possible care.


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Review from Julia D (Wife of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to your team for the caring way they look after my husband, I can leave him without worrying whether he is safe and happy! You really have an exceptional team and we appreciate everything they do, today was his birthday and I can't believe the effort they went to
make it special!
Please pass on our appreciation.

Reply from Grace Langfield, Customer Service Advisor at St George's Care Home

We appreciate you taking the time to leave your wonderful comments. We are very happy to hear you can feel at ease with your Husband in our home. We hope to continue providing your loved one with the best care possible.


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Review from Rachel B (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy here. The staff are very friendly and kind. Nothing is too much trouble for them, and they go over and beyond to make sure my dad is comfortable and happy. He really enjoys his food here.

Reply from Rebecca Kellegher, Customer Service Adviser at St George's Care Home

Thank you for your lovely review. We are very happy to hear you feel at ease with your Dad in our care. Thank you for choosing St George's.


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Review from Mavis N (Wife of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days yet, but so far, I have been very pleased with my husband's new home!
The staff are always polite and helpful.

Reply from Rebecca Kellegher, Customer Service Adviser at St George's Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear you are happy with your husband's placement and that the staff are always polite and helpful. Thank you for choosing St George's Care Home.


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Review from Rosemary K (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind and caring.
Always willing to answer any questions.
All staff are always kind and caring to my husband.
He always enjoys his food and is happy here.

Reply from Amanda Barnes, Customer Service Adviser at St George's Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you find our staff caring and kind and that you feel all your questions are always answered. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Review from C L (Partner of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very confident in its care, and as an onlooker, I can see that they are very good at delivering their service.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for your feedback. We certainly hope to continue providing your loved one with the best possible care.


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Review from Lucy C (Wife of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are both helpful and pleasant. I am pleased to witness the good rapport my husband has with them. I am relieved to see that all staff treat him with dignity. It gives me peace of mind and leaves my emotional guilt knowing he is well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for your lovely review. It is so nice to hear the way you describe our staff as helpful and pleasant and that they maintain your husband's dignity. We are glad that you can rest easy knowing he is well cared for at St Georges.


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Review from D M (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at St George's are always so welcoming, and all at the home have coped really well with the pandemic. I know that my mum is really happy and comfortable at St George's, which, especially during the pandemic when we have not been able to see each other, has given me great comfort. The home
is always very clean and tidy - and my mum is a fan of the food!

Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for your lovely review. We are happy to hear that you have been comforted knowing your Mum has been safe in our care at St George's during the pandemic. Thank you for choosing us to care for your Mum.


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Review from Colin N (Widow Widower) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been a resident of St George's for almost seven years. Prior to the pandemic, I was a regular visitor, spending several hours a day with her in the lounges. I got to know the staff fairly well, and they were always welcoming to me and really attentive to my wife. The activities staff also
seemed to go out their way to include her on outings and other programmes of events. It was October last year that marked the start of a very difficult time for her as ongoing health issues necessitated hospital stays on three occasions, each one taking its toll on her. The caring staff in the peaceful haven that is St George's went out of their way to care for her after each stay as the personal care in the hospital was sadly lacking. With visiting limited, we regularly attempted Skype calls, and various staff members would take the tablet to her. Unfortunately, she was often sleepy, and if we got a cheeky smile from her, it was a massive bonus. No praise is too high for St George's and its staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St George's Care Home

Thank you for taking the time to leave your lovely review. We are saddened by your loss, but hopefully, you are comforted by knowing that the staff did everything they could to make her as comfortable as possible. Thank you for your kind words.


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Review from Nigel S (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been very happy with the care provided for our father. Our interactions with the care home and staff have all been during the current pandemic and various levels of lockdown, but we have been impressed with the efforts made by the staff not only from the care side but also on how
they have engaged with us. Communication is very good, including regular photographs of the residents on the private Facebook page. We take great comfort from the fact that our father is safe and seems happy.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St George's Care Home

We are happy to hear that you are satisfied with the quality of your father's care. Please let us know if there is anything else we can do for your family.


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Review from Dorothy J (Wife of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was welcomed into this home as though he was a family member. It was a distressing time for all of us, but we instantly felt that he was entering a really safe place where he would receive excellent care. Throughout his short stay, he was treated so well by all the staff especially his nurse
who knew immediately when he needed to go to hospital. She kept in close contact with me during the time he was in hospital to make sure that I was alright as well. All the staff, from Reception to the Manager have been really supportive and I am so grateful for the care they gave to my husband.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at St George's Care Home

Thank you for taking the time to leave us such lovely comments.


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Review from S P (Niece of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and support we have received since my Auntie moved to St George's Care Home have been second to none. The staff has been lovely and nothing is too much trouble. I wished she had moved here long ago.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the Team at St George's Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Michael E (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Run by caring management and staff. Always clean and tidy. Do their best to sort out any special requirements. Good communications. Gives us peace of mind that our mum is safe and well looked after. Thank you.

Reply from Emily Wilson, Customer Services Adviser at St George's Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mum in our care. We are very happy to hear you are satisfied with the quality of our care.


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Review from Alison E (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at St George's for over 5-years, and during this time, she has been treated with the utmost respect, kindness and support. The staff are amazing when dealing with all the residents.
Not only during Covid 19, but the home always keeps us informed about what is happening to Mum's
health and wellbeing.
Mum is now quite unwell, and the house manager very kindly with permission allowed my brother and me to see Mum for the first time in nearly 4-months due to Covid19. We were socially distanced from her, but it meant the world to us to be able to see her.

Reply from Emily Wilson, Customer Services Adviser at St George's Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything more we can do to make Mum's stay as comfortable as possible.


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Review from Julia M (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had no hesitation in applying to St. George’s when my mum required help in her day to day life after my dad was there for five years and looked after so well. I think it says a lot when most of the staff are still the same ones after so many years. I would like to thank them all for their hard work
and dedication.

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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for St George's Care Home is calculated as follows: ( (239 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 280 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St George's Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (8)

Sachin

Sachin Rajkumarsingh

Job Title: Home Manager

Joined: 2021

I joined Bupa at St Georges in December 2021, I have got 20 years of experience in the care industry where I started as a carer and made my way up the ladder to the home manager position. I have previously managed another Bupa care home where we achieved an outstanding CQC rating for the home.


Vanessa

Vanessa Eugene

Job Title: Clinical Deputy Manager

I hail from the beautiful island of St. Lucia in the Eastern Caribbean. I have been a Registered Nurse for over 10 years. I have worked in general medical and surgical nursing, operating room and Intensive care nursing, and community nursing and I am also a certified Midwife.


I worked with the NHS at East Surrey Hospital for almost 3 years and during the initial covid pandemic. I recently left there and joined this fabulous team at St Georges.


I have had a passion for caring from a young age, and I am happy to help in any way to ensure the health and happiness of our residents and their loved ones.


Helen

Helen Forster

Job Title: Financial Administrator

Joined: 2022

I started here as a financial administrator in March 2022 and have been working for Bupa for the last 9 years.


I am on hand for any support or advice in regard to any financial questions.


Kim

Kim Burden

Job Title: Receptionist

Joined: 2008

As a Receptionist, I am the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.


With lots of care experience and empathy, I love to have dealings with the residents and their relatives.


Margherita

Margherita Mangiaracina

Job Title: Receptionist

Joined: 2022

After nearly 26 years in retail, working as an assistant manager, I decided to leave and do something different. I joined St Georges care home in January 2022 and I really enjoy working here.


Tomasz

Tomasz Czapczyk

Job Title: Chef Manager

Joined: 2020

I am originally from Poland. I finished my studies in sociology and started working in the catering industry for the last 14 years.


I have experience supplying meals to schools and have worked in Italian restaurants, pubs and hotels. I started working at St Georges Care Home in March 2020. I am passionate about food and love to cater for everyone’s needs.


Amanda

Amanda Jackson

Job Title: Activities coordinator

Joined: 2001

I have worked as the activity coordinator at St George’s since June 2001. As a young girl, I trained in fashion journalism at the London College of Fashion in Oxford Street.


I have previously worked as a journalist in local newspapers. I used to write a music column called Sound Scene whereby I interviewed new up-and-coming bands in the local area. My other jobs include working as a nursery assistant for local childcare providers and I was also a civil servant, working for the Inland Revenue.


I love my job - it is varied and each day is vastly contrasting. I work with a very effective team who all bring different qualities and strengths to the department. Ultimately as a team, we all work together to enrich the resident’s lives which is of course our central goal.


Roderick

Roderick

Job Title: Maintenance Operative

I have been working as a maintenance operative for many years now and really enjoy my job.