St George's Care Home

5 Byfleet Road, Cobham KT11 1DS
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9.8 62 Reviews
  • St George's Care Home, Cobham
St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson’s and short-stay care.

The home has its own dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation. Furthermore, everything at St George’s is on one floor, making it easier for residents to find their way around. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

The home has a home for home atmosphere, pleasant communal areas, and a secure well-maintained courtyard garden, it provides a relaxing living environment. The home also benefits from its on-site pub, hairdressers and tea hut for all to enjoy.

All bedrooms have en-suite facilities, the majority lead out to the garden or courtyard area and all come with a 24-hour call system.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at St George’s, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK St George's Care Home'.

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Care Provided by St George's Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sachin Rajkumarsingh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St George's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is on the doorstep of Painshill, an 18th-century landscape park, filled with historical sites and beautiful views. The River Mole runs locally, perfect for guided strolls in the summer.


  • Parking

  • Lots of on-site parking available.


St George's Care Home Reviews (62)

Total of 62, showing 41-60
9.8

St George's Care Home has a Review Score of 9.8 (9.839) out of 10, based on 24 reviews in the last 2 years. Over all time St George's Care Home has 62 reviews.

Overall Experience

  • 49
  • 13
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Date Published

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Review from J G (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very well cared for over a period of 20 months. Activities are well provided and of particular help is the friendliness and welcome made to relatives visiting at any time.

Reply from Greta Narbutaityte, Customer Adviser at St George's Care Home

Thank you for your kind words.


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Review from Sue O (Sister of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St George's is a lovely home. All the staff are very caring and very nice. The activities at the home are excellent. The activity staff are brilliant, they are always coming up with different ideas for the residents to do.

Reply from Greta Narbutaityte, Customer Adviser at St George's Care Home

Thank you, Sue. We really appreciate your feedback.


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Review from Carole G (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Georges care home is a wonderful place to stay for people with mental problems, my husband had Alzheimer's and stayed 9-10-17 to 22-02-18 when he passed away. The staff are very caring to all making sure the relatives are happy with the care for their loved ones. I would like to thank them for looking
after my husband and keeping him safe along with keeping his morale up along with mine. The home has a wonderful welcoming feeling and nothing is too much trouble for them.

Reply from Natalie Krisman, Customer Service Adviser at St George's Care Home

Thank you for sharing this with us and I am so sorry for your loss. I'm pleased that you were well supported and welcomed during this time and I'll pass comments on to our home's manager.


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Review from Debbie W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for 18 months. His overall care is good. The staff are caring and considerate with a few individuals providing excellent care. Staff at times are overstretched especially at weekends. The management team are extremely approachable. There is room for improvement in the general
decoration and cleanliness. More varied activities are required.

Reply from Jayne Duck, Customer Services Administrator at St George's Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from M M (Sister of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the home for 8 years. She has had excellent caring over this time and the nursing care has been wonderful. The management staff are very pleasant and welcoming. The chef and kitchen staff produce excellent food - well done.

Reply from Natalie Krisman, Customer Services Administrator at St George's Care Home

Thank you for your review about St Georges and I'm pleased to hear you and your sister have had a positive experience with the home.


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Review from J G (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely kind staff both to my husband and myself. Efficient and very clean - I have recommended the home to friends.

Reply from Natalie Krisman, Customer Services Administrator at St George's Care Home

Thank you for your review of St Georges. Our staff go above and beyond and I'm pleased to hear that you would recommend the home.


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Review from Gillian B (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and caring and seem to take a real interest in the residents, getting to know them and all their likes and dislikes. The home is warm and cheerfully decorated with plenty of activities but no pressure to join in if the resident wants quiet time.

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Review from J R (Wife of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every day and have always found the permanent staff to be helpful, supportive and caring.

Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from P C (Son of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at St George's care home for seven and a half years, every time I visit, which is weekly, I always find the home a clean and welcoming place. The staff are always courteous and efficient and they all know how to look after each resident and their various needs depending
on their individual levels of care required. My mum is always neatly presented even though she can't do much for herself. The food is of a very high standard and there is a wide range of activities provided by the home (ie singing, animal petting).

Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review and kind words. I'm sure you must have peace of mind knowing that your mother is safe and well cared for.


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Review from J T (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received has been very good.

Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. I'm so pleased to hear that you are happy with your friends care.


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Review from Alan S (Power of Attorney of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been here for about 8+ years. At that time she has been well looked after during stressful times.

Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Valerie H (Wife of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the advantage of having a fully trained nurses to solve heart problems and how to treat them. They keep records of progress etc. The carers and staff are marvellous, kind and know their job well.

Reply from Jayne Duck, Customer services administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Maurice R (Nephew of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved into St George's Nursing Home on 30th January 2015 after a spell in hospital and a need for a higher level of care than previously.
During her time at St George's Nursing Home, the staff have looked after her very well and treated her with dignity and humour.
St George's Nursing Home
has a very bright and cheerful atmosphere and has daily activities/entertainments for the residents to attend if they wish.
I have always found the staff very helpful and they assist my Aunt at mealtimes as necessary. They also keep me up to date with any
problems or clothing requirements and details of doctors visits.
As my Aunt's dementia and mobility has gradually deteriorated they have increased the care they provide.


My Aunt is very comfortable there and I have no hesitation in recommending St George's Nursing Home.


Reply from Jayne Duck, Customer Services Administrator at St George's Care Home

Thank you for your review and kind words. I'm so glad to hear that your aunt is settled and happy and enjoying the activities. It must give you peace of mind knowing that you are kept up to date with everything.


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Review from V M (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been well cared for since his arrival.
His personal hygiene is dealt with well and requests to assist him (changing etc) are responded to promptly.
In May 2017 Dad developed blisters (pressure sores) on his heels.
A TVN (Tissue Viability Nurse) should have been called sooner (fax sent).
An email/phone call would have been a lot quicker.
That said, the wounds have now healed (blisters burst and became infected).
Dad is well in himself and very happy with the care he receives.

Reply from Jayne Duck, Customer Services Administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from J H (Wife of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food: very good choices well cooked and presented.
Staff are friendly most are really great with patients. Excellent entertainment. Very good management willing to listen to comments made and react.

Reply from Jayne Duck, Customer Services Administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Mick D (Son of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St George's for several years until her death on Christmas day 2016. I have nothing but praise for this excellent care home. The staff are outstanding, so very gentle and caring and the manner in which they deal with the residents is simply excellent. My mother was in
a spacious room, with a well-equipped bathroom and very well maintained by the excellent cleaning staff. The home is very well maintained having undergone a recent refurbishment. Activities are provided daily to stimulate the residents and trips out are arranged for the more able. The food is excellent and served openly in the restaurant. I could not fault St George's and thanks to all the staff for the loving care they gave my mother.

Reply from Jayne Duck, Customer services Administrator at St George's Care Home

Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean S (Resident) assisted by family/friend published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with the facilities and service provided to my aunt at St George's. She is very happy there and well settled. The staff are very caring and fun.

Reply from Lydia Waller, Customer Service Administrator at St George's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Simon S (Son of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from April 2006 until she died in February 2016. The care home employs plenty of state registered nurses, my mother was cleaned every day, fresh clothes everyday, plenty of stimulation via activities or common lounge areas. Regular renovation to the care house, with input from
residents parents/carers. Dignity is always evident with staff being well trained and dedicated. There have been plenty of investment and improvement over the years such as digital TV's, Wifi and more equipment and changes of layouts. There is plenty of communication with access to a residents representative committee. Much better than the rest.

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Review from Shirley W (Wife of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at St Georges Care home for a year. In all aspects I am extremely pleased and grateful that we found such an excellent one. I have no complaints or worry that he is not getting the best treatment possible. I could not have picked a better place.

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Review from Lorraine H (Wife of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to St George's in April 2015. He had early onset Alzheimer's and his behaviour was extremely challenging as he was still so young and strong and didn't understand what was going on. I cannot stress how wonderful ALL the staff have been through some very difficult times. The nursing,
care, reception, housekeeping, cleaning and maintenance staff all made us welcome and my husband was cared for with such professionalism and loving concern. Sadly, he passed away in January and everyone was so kind and supportive especially when we wanted to be with him at the end and we were there all the time. They not only cared for him, ensuring his comfort and dignity, feeding and giving him personal care, they looked after our emotional needs. I cannot speak highly enough of all at St George's and my children and I could never thank them enough.

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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for St George's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for St George's Care Home is calculated as follows: ( (239 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 280 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St George's Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (8)

Sachin

Sachin Rajkumarsingh

Job Title: Home Manager

Joined: 2021

I joined Bupa at St Georges in December 2021, I have got 20 years of experience in the care industry where I started as a carer and made my way up the ladder to the home manager position. I have previously managed another Bupa care home where we achieved an outstanding CQC rating for the home.


Vanessa

Vanessa Eugene

Job Title: Clinical Deputy Manager

I hail from the beautiful island of St. Lucia in the Eastern Caribbean. I have been a Registered Nurse for over 10 years. I have worked in general medical and surgical nursing, operating room and Intensive care nursing, and community nursing and I am also a certified Midwife.


I worked with the NHS at East Surrey Hospital for almost 3 years and during the initial covid pandemic. I recently left there and joined this fabulous team at St Georges.


I have had a passion for caring from a young age, and I am happy to help in any way to ensure the health and happiness of our residents and their loved ones.


Helen

Helen Forster

Job Title: Financial Administrator

Joined: 2022

I started here as a financial administrator in March 2022 and have been working for Bupa for the last 9 years.


I am on hand for any support or advice in regard to any financial questions.


Kim

Kim Burden

Job Title: Receptionist

Joined: 2008

As a Receptionist, I am the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity.


With lots of care experience and empathy, I love to have dealings with the residents and their relatives.


Margherita

Margherita Mangiaracina

Job Title: Receptionist

Joined: 2022

After nearly 26 years in retail, working as an assistant manager, I decided to leave and do something different. I joined St Georges care home in January 2022 and I really enjoy working here.


Tomasz

Tomasz Czapczyk

Job Title: Chef Manager

Joined: 2020

I am originally from Poland. I finished my studies in sociology and started working in the catering industry for the last 14 years.


I have experience supplying meals to schools and have worked in Italian restaurants, pubs and hotels. I started working at St Georges Care Home in March 2020. I am passionate about food and love to cater for everyone’s needs.


Amanda

Amanda Jackson

Job Title: Activities coordinator

Joined: 2001

I have worked as the activity coordinator at St George’s since June 2001. As a young girl, I trained in fashion journalism at the London College of Fashion in Oxford Street.


I have previously worked as a journalist in local newspapers. I used to write a music column called Sound Scene whereby I interviewed new up-and-coming bands in the local area. My other jobs include working as a nursery assistant for local childcare providers and I was also a civil servant, working for the Inland Revenue.


I love my job - it is varied and each day is vastly contrasting. I work with a very effective team who all bring different qualities and strengths to the department. Ultimately as a team, we all work together to enrich the resident’s lives which is of course our central goal.


Roderick

Roderick

Job Title: Maintenance Operative

I have been working as a maintenance operative for many years now and really enjoy my job.