The Grange Retirement Home

Ruxbury Road, St Ann's Hill, Chertsey KT16 9EP
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6.2 37 Reviews
  • The Grange Retirement Home, Chertsey
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Care Provided by The Grange Retirement Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned

Good to Know

  • Owner
  • The Grange (Chertsey) 2002 Ltd
  • Person in charge
  • Anjaleena Kuriakose (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Grange Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,800
    • Self-Funded Residential Dementia Care £1,400 – £1,800
    • Self-Funded Nursing Care £1,400 – £1,800
    • Self-Funded Nursing Dementia Care £1,400 – £1,800
  • (these prices are only a guideline, please contact The Grange Retirement Home to find out the exact price for your requirements)

Facilities

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The Grange Retirement Home Reviews (37)

Total of 37, showing 1-20
6.2

The Grange Retirement Home has a Review Score of 6.2 (6.176) out of 10, based on 2 reviews in the last 2 years. Over all time The Grange Retirement Home has 37 reviews.

Overall Experience

  • 31
  • 5
  • 0
  • 0
  • 1

Date Published

37
0
0
2
35

Review from Marion G (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not give it one star. My mother was admitted with a vacuum pump the nurses admitted to me that they had no training for a pump.
I had to get her medication from the pharmacy as the staff were too lazy to get it. I was not allowed to take it with me when she left, at what cost to the NHS?
Although
I provided shower gel etc they washed her in shampoo.
Water and the bed table were put out of her reach, water was not changed daily (I have photos).
Her teeth were not cleaned and her tongue turned black (I have photos).
She did have a window in her room but there was always a car parked in front of it so she couldn’t see out.
They accused me of hitting her which I did not. They reported me to the police who just laughed but the manager told her she would never see me again.
When she was re-admitted to the hospital the doctor told me she had been neglected and the sores on her back were infected which should have been picked up.
I have written to the owners of the home but they cannot be bothered to answer me.

Reply from Swapnil Pradhan, Marketing at The Grange Retirement Home

It is The Grange’s duty to report allegations of abuse towards our residents by this particular family member to the police and safeguarding team.
Complaint was responded to.


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Review from Pasch K (Son of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last 5 years at The Grange Nursing Home. His care was exceptional. All the care workers went out of their way to care for Dad. From management right through to the food chefs ad cleaners, all was great. We have made lifetime friendships with some. It was especially sad for us the last
year as Dad's health deteriorated. They went the extra mile. Thank you.

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Review from Pat J (Power of Attorney of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Met with manager and had introduction to the Grange in April 2021, when my husband first arrived. He was taken care of, after tea and biscuits, by staff whose friendly, caring and respectful attitude made my concerns drift away. I had been dubious as to how this change of life would affect my husband,
himself and we, as a family. Being each, as a person in charge of their own life - in the familiarity of their own home. This, I felt, was going to be difficult and a challenge. However, I felt that my husband would be safe and cared for and would be treated as an individual. So, although sad at the end of each visit, I know he will be in good hands in the knowledge and kindness shown by his carers.

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Review from Michael T (Husband of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has Dementia, has been a resident of The Grange since January 2020. Caring for her needs can be very demanding. I have no concerns because the staff look after her with care, dedication and dignity. She has a lovely room which is always very clean and tidy, as is the home. There is an excellent
team who organise activities and entertainment for the residents on a regular basis. With the pandemic, the home has been excellent in remaining virus-free and have arranged for relatives to see their loved ones by way of Facetime or Zoom. I would be quite happy to recommend The Grange to anyone seeking a retirement home for a relative.

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Review from Pasch K (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Grange Retirement Home since June 2017. From the day I had my initial appointment back then and to this day, I have been extremely impressed and grateful for all that is done for him. The staff are very caring and take good care of him but also Mom who visits twice a week. She has
an extended family there that care for her as well. She is extremely sad not to be able to care for him personally, but she knows every day he is in the best hands. I've had good communication and confidence in the current management team as well as the previous team. Special mention goes to one member of staff in particular who is just great but I have great admiration for all the staff there, they are a real asset to the home and a blessing for us as a family. Keep up the good work and a big thank you again.

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Review from Annette H (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at The Grange for over five years now. She settled easily with the help and support of all the staff, many of whom are still working at The Grange which I'm so pleased about as they have become friends, not only to Mother but to myself too. With the exceptional circumstances
of the pandemic over the past 18 months, I know that all the staff have worked so hard to maintain life at The Grange as normal as possible for my Mother and all the residents, and full credit to them that they have remained Covid free.

Reply from Swapnil, marketing at The Grange Retirement Home

Thank you so much for your amazing feedback, we are grateful our care went beyond your expectations.


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Review from K S (Partner of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange has successfully negotiated the difficult times since March 2020 under the very experienced and capable current managment team, who are positive, friendly and approachable, which gives confidence in your loved one's care. There are some particularly outstanding staff members, including many
excellent longstanding staff members. Every staff member I have met has always been friendly, considerate and caring, always making me feel welcome during visits. And I have always seen residents being treated with dignity and respect. Having been a frequent visitor before covid, The Grange has a comfortable homely feel, a place where residents and visitors can feel at ease, and not at all like the institutional feel of many care homes. With lovely well maintained gardens too, where the residents are taken to enjoy, whenever the weather permits.

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Review from Rosemary L (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father has been a resident of The Grange prior to and throughout the pandemic. Throughout this time, I have always been impressed with the level of care provided to him. There is a strong professional ethic within the team, from the lady in the office to the manager and the care team
who display such kindness in their support to both my father and myself and my brothers. The nursing team are wonderful and ensure Dad’s health is proactively managed. The food is also very good. Knowing that Dad has been safe and well cared for has been worth its weight in gold. Thank you, everyone.

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Review from Sarah M (Relative of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative needed recuperation following a serious illness. The Grange offered a safe and secure environment for my relative in which she was able to rest when she needed it the most. The one to one support that the care home has been able to provide has allowed her to regain her skills and confidence
again. I have always been highly impressed by the commitment and care of the staff.

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Review from K T (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to The Grange for palliative care. My stepmother joined him and has remained here. From the moment we walked into The Grange I felt at ease. They made the most difficult time of my life more bearable. The kindness they showed not only to my father but to all of us was amazing. We felt
so at ease there, free to do as we like. My father wasn't easy but they always dealt with him with compassion. He died with so much dignity.

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Review from S H (Granddaughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. I feel my Grandad is well looked after and assist him with his needs. He is much happier being here and enjoys spending time with staff, whom I see make him laugh, which is very heartwarming. I would recommend The Grange as they are very friendly to relatives and can't
help enough. Everyone loves giving my baby a cuddle and ensuring we are happy on our visits too.

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Review from Christine P (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange Retirement Home have looked after my mum so well. The staff are wonderful, it's lovely and clean. Food looks good I'm glad I bought her here.

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Review from Linda B (Wife of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been a resident for nearly two months at The Grange Retirement Home, but his quality of life has really improved. The atmosphere at the home is friendly and homely. The staff are very cheerful and caring. They treat my husband with respect and have a laugh and a joke with him. I'm
kept informed of his progress and wellbeing and any changes. Visitors are made welcome and friends and relatives have commented on how lovely the home is. I would wholeheartedly recommend The Grange. There are also plenty of activities, which are well thought out.

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Review from Sheridan M (Daughter of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at The Grange for 5 years now and I cannot fault the care she has received. She has Dementia and sometimes this can be difficult, but the staff always treat her with the utmost respect and they really do care for her and often take time to pop into her room just for a chat. Her room
is spotless as are all the public areas and she is always clean and tidy. There is always some sort of entertainment going on at The Grange and all the other residents seem happy and friendly. The food looks good and plentiful. A wonderful family feeling to the whole house.

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Review from Dorothy I (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of The Grange is excellent. My husband's room and the public areas are kept very clean and tidy. All facilities are well maintained. The staff are very friendly and willing to listen to me when I have concerns about my husband's care and welfare. My husband, aged 98, had advanced dementia
and cancer and the staff treat him with dignity and respect even when he is being difficult. The food is exceptional and varied. The staff really put themselves out to organise activities for the residents and take them out into the lovely garden. Security is first class. I am very satisfied with this care provider.

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Review from Noreen G (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After another fall it became clear my widowed Mum could no longer stay safely in her home, I began the search I had been dreading - to find somewhere that would cater for Mum's growing needs but that would still feel like 'home'.
How very lucky was I to find The Grange in Chertsey!
Every member of
staff I have encountered, from the manager down, has been caring, kind and sensitive to her needs, safety and welfare as well as showing enormous consideration to her family.
After a three week respite-stay whilst I took a break, it was clear my Mum had benefitted hugely from having delicious home-cooked meals and the company of the staff and other residents, so I decided to extend her stay and make it permanent.
The Grange has a wonderful ethos and treats all its residents with respect and dignity regardless of their condition or status.
I know my Mum is being well cared for and now when I visit her, we spend quality time together, sharing a meal or chatting in the garden instead of me worrying about her safety, shopping and housework.
Thank you, The Grange, for giving me my Mum back.

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Review from Maria M (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at The Grange for nearly a year and she's been very happy. She's been very well looked after. All the carers and staff do a wonderful job. I would recommend The Grange to anyone.

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Review from H B (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite, friendly and helpful.
The home is excellent - everywhere is clean and tidy.
I would recommend this home to anyone who asked.
All the staff are excellent.

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Review from Lourdes H (Brother of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has just moved in 15 days ago and he likes it.

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Review from Susan T (Daughter-in-law of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange is an amazing place. The care given to residents by all the staff from management to the cleaning staff is superb.
But don't need two hundred words, on two is needed.
Fabulous/outstanding.
Love The Grange!

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Current Review Score: 6.2 (6.176)

Overview of Review Score

The Review Score of 6.2 (6.176) out of 10 for The Grange Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.095 for The Grange Retirement Home is calculated as follows: ( (11 Excellents x 5) + (10 Very Poors x 1) ) ÷ 21 Ratings = 3.095

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.081 Points relating to the number of positive Reviews for The Grange Retirement Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 1 Positive Reviews ÷ 12.4 = 0.081

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Grange Retirement Home

What types of Care is The Grange Retirement Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Grange Retirement Home have?

There are 62 Single Rooms.

How far is The Grange Retirement Home to the centre of Chertsey?

0.6 mile(s) as the crow flies, distance by road may be significantly further.