Although we have trained Dementia staff, Hatch Mill is not a specific dementia specialist home so each resident will be assessed on their individual care needs.
Hatch Mill has its own private car park across a bridge from the public car park.
Hatch Mill has a Review Score of 8.7 (8.682) out of 10, based on 5 reviews in the last 2 years. Over all time Hatch Mill has 29 reviews.
Review from K Y (Daughter of Resident) published on 4 March 2025
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Reply from Tracey Pollard, Deputy Manager at Hatch Mill
Thank you very much for your kind words. It was a pleasure to look after your mum.
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Review from Kate R (Daughter of Resident) published on 16 September 2024
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Reply from Iain Looms, AWVS Central Office at Hatch Mill
Thank you very much for taking the time to share your experience of our Hatch Mill Residential and Nursing home. Our Registered Manager will be so pleased to read your kind comments and share them with her team - everyone at Hatch Mill really prides themselves on the support they give not only to all their residents but to their loved ones too. It is a pleasure to have your mother as part of our community and we look forward to sharing many more good times together as we head through the seasons. Best wishes from all the team at Hatch Mill.
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Review from Robert T (Son of Resident) published on 21 February 2024
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Reply from Tammie Baker, Manager at Hatch Mill
Thank you so much for your positive review. It was an honour to care for your parents.
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Review from H H (Daughter of Resident) published on 8 January 2024
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Reply from Tammie Baker, Manager at Hatch Mill
Thank you so much for your kind review. We are pleased that your experience at Hatch Mill was a positive one.
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Review from M R (Son of Resident) published on 14 June 2023
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Reply from Iain Looms, AWVS Central Office at Hatch Mill
Thanks for sharing your review - the team will be pleased to hear that you are very happy with the care your Mum is receiving and that we are helping her get as much out of her days as possible.
All the very best from the Hatch Mill team.
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Review from Alan C (Son of Resident) published on 16 February 2023
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Reply from Iain Looms, Central Office at Hatch Mill
Thank you very much for sharing your kind comments. It is so pleasing to hear that our great team at Hatch Mill are ensuring your Mum gets the best possible care.
The team at Hatch Mill all work so hard to do such an amazing job and will be really happy to read your words.
Thanks again and best wishes from all the team at Hatch Mill.
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Review from Andy D (Nephew of Resident) published on 8 February 2023
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Reply from Iain Looms, Central Office at Hatch Mill
Thank you so much for your kind words - the manager and her team create a wonderful atmosphere within the home and we as a Society try and put so much emphasis on ensuring all the residents, staff and visitors become part of a friendly and vibrant community on a daily basis.
The team at Hatch Mill will be so pleased to read that your Aunt feels at home with us, and also that you feel part of our community when you visit us.
Best wishes from all at AWVS.
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Review from Paul W (Son of Resident) published on 6 February 2023
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Reply from Iain Looms, Central Office at Hatch Mill
Thank you so much for taking the time to share your experience of our Hatch Mill home. The manager and her team will be so happy to hear that not only your Mum enjoyed her years with them at Hatch Mill, but also that they were able to help and support you and your family through the difficult times as well.
Best wishes from all of us here.
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Review from R S (Son of Resident) published on 1 March 2022
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thanks very much for your kind comments - our team will be extremely pleased to hear that both you and your Mum have found the experience of moving into Hatch Mill as smooth as possible and that she is feeling comfortable in her new home.
Best regards,
The AWVS Team.
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Review from Anne C (Respite Resident) published on 4 January 2022
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thanks for your kind words - we are pleased that your brother enjoyed his respite stay with us and wish you both a very Happy Christmas and healthy New Year.
Kind regards,
The Abbeyfield Angels
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Review from A S (Daughter of Resident) published on 30 December 2021
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thank you for leaving your review - it is a pleasure to have your Mum as part of our community and I will pass your kind comments on to the team. They really do an amazing job making everyone feel content within the home and will be so pleased to hear your Mum is happy with us.
Best wishes,
All the team at Hatch Mill
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Review from Sheelagh H (Wife of Resident) published on 20 May 2021
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thanks for your kind comments - we look forward to welcoming along family and friends to our homes with the relaxing of the rules so they too can enjoy the wonderful atmosphere our residents and carers create within the homes.
Best wishes - all at Hatch Mill
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Review from Annie D (Niece of Resident) published on 13 January 2021
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Hi Annie. Thank you for your kind comments. We are pleased that your aunt is happy with us at Hatch Mill and it's good to hear that you also feel supported by our great care team. I'll pass on your comments to them as they will be so pleased to read them!
Thanks again for taking the time to review us.
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Review from Annette G (Daughter of Resident) published on 20 October 2020
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Reply from Iain Looms, AVWS at Hatch Mill
Thank you for taking the time to share your kind comments, Annette - it's lovely to hear that your mum enjoys her time with us and its particularly good to see her enjoying the activities we offer daily. The companionship and stimulation these provide are great for the wellbeing of the residents as long as being plenty of fun for all of us as well! Thanks again, we're so pleased your mum is so happy with us.
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Review from Keith P (Brother of Resident) published on 19 October 2020
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thank you so much for your really kind words Keith - We feel our staff at Abbeyfield Wey Valley Society really do stand out with their dedication, skill and passion for everyone they care for and I'm so pleased you feel likewise. The manager and her team will be really happy to read your comments so thanks again for taking the time to pass them on.
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Review from Mark P (Son of Resident) published on 16 October 2020
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In that time she was consistently cared for extremely well by a friendly, conscientious and highly professional staff.
Lots of personal touches, and outings and social events (pre-lockdown)
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Reply from Iain Looms, AWVH Head Office at Hatch Mill
Thank you for your kind words about our care teams - it was a pleasure to have your mum with us over the past couple of years and we are pleased to hear you felt so comfortable she was within our care. Best wishes from all at Abbeyfield Wey Valley Society.
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Review from Gareth C (Son of Resident) published on 15 October 2020
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Hi Gareth,
Thanks so much for taking the time to review us at Hatch Mill. Our team of carers lead by our manager will be so pleased to read that your mum has settled in so well and is happy in their care.
Best wishes.. all at Abbeyfield Wey Valley Society.
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Review from Michael C (Son of Resident) published on 5 October 2020
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Reply from Iain Looms, AWVS Head Office at Hatch Mill
Thank you so much for taking the time to send the lovely review - Hatch Mill and her great team find it an absolute pleasure looking after your Mum and will be so proud to read your comments! You are right, the team are currently working on plans for you to keep up those vital visits during the coming months. Thanks again for your kind words.
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Review from B S (Daughter of Resident) published on 11 September 2020
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Reply from Shelley Hartley, Registered Manager at Hatch Mill
Thank you very much for your kind words especially about our staff. Your mum was a pleasure to look after.
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Review from R B (Daughter of Resident) published on 17 September 2019
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Reply from Shelley Hartley, Registered Manager at Hatch Mill
Thank you very much for your kind words, regards, All at Hatch Mill.
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The Review Score of 8.7 (8.682) out of 10 for Hatch Mill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.661 for Hatch Mill is calculated as follows: ( (39 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 56 Ratings = 4.661
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.021 Points relating to the number of positive Reviews for Hatch Mill is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Jun 2019
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Job Title: Registered Manager
Joined: 2007
Tammie is a Registered Nurse and qualified in 2007 but worked in the care industry for over 10 years before her training as a nurse. Tammie joined Hatch Mill as their Clinical Manager in 2014 and was promoted to Registered Manager of the home in 2021. She now leads the team at the home creating a wonderfully vibrant atmosphere for residents and their loved ones to enjoy every day.
Tammie has experience in Palliative care, Wound Management, Diabetes, and Chronic Diseases Management. Tammie is a Registered Mentor for nursing students. Fire Awareness, SOVA Management, COSHH, Infection Control.
Job Title: Marketing & PR Manager
Joined: 2020
Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.
Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.
His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.
Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as Head Coach for the Farnham under 7’s rugby teams!
Job Title: Deputy Manager
Joined: 2002
Tracey has had over 20 years of experience in caring for the elderly, joining Abbeyfield Wey Valley Society in 2002 as a Senior Care Assistant at Hatch Mill. In 2007 Tracey became Deputy Manager at Ridgway Court before being given the position of Volunteer and Activity Support Manager in 2010. Tracey is the staff support officer and in 2016 she became the Society’s, Well-being Manager. In 2023 she then became Deputy Manager for Hatch Mill
Tracey has NVQ3 NVQ4 and NVQ Assessors Awards together with courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling, SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Customer Service, Mental Health and Equality and Diversity, Support and supervision.
Job Title: Senior Nurse
Joined: 2021
Ildi has been working as a nurse for over twenty-five years. Having qualified in Romania, she has been working in the UK since 2009, mainly in nursing homes as she has a special interest in looking after the elderly.
Having held various positions over the years including Clinical Specialist Nurse and Unit Manager, Ildi does a wonderful job leading her team of passionate Nurses who provide the best possible care for residents at Hatch Mill.