Hatch Mill

Mike Hawthorn Drive, Farnham GU9 7UH
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8.7 29 Reviews
  • Hatch Mill, Farnham
Hatch Mill is set up to offer skilled residential and nursing care, at an excellent location for allowing residents to continue with an independent lifestyle, being located in close proximity to community life and amenities.

It provides a comfortable interior offering a real home from home. Externally the home has a terrace for alfresco dining, a large Japanese courtyard garden and large gardens with a landscaped pond.

All carers are well-trained and pursue recognised standards of professionalism, while priding themselves on a friendly service. They support an active lifestyle with a range of events and activities within the home on a daily basis.

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Care Provided by Hatch Mill

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tammie Baker (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Hatch Mill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,320 – £1,374
    • Self-Funded Nursing Care £1,718 – £1,754

  • Although we have trained Dementia staff, Hatch Mill is not a specific dementia specialist home so each resident will be assessed on their individual care needs.
  • (these prices are only a guideline, please contact Hatch Mill to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Hatch Mill has its own private car park across a bridge from the public car park.


Hatch Mill Reviews (29)

Total of 29, showing 21-29
8.7

Hatch Mill has a Review Score of 8.7 (8.682) out of 10, based on 5 reviews in the last 2 years. Over all time Hatch Mill has 29 reviews.

Overall Experience

  • 23
  • 5
  • 0
  • 1
  • 0

Date Published

29
1
2
5
24

Review from J S (Nephew of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit Hatch Mill to visit my aunt. I always find the home in a calm state with contented residents and staff who are competent and attentive to residents. I have full confidence in the staff who are well managed and can be relied on to do the right thing in all cases.

Reply from Shelley Hartley, Registered Manager at Hatch Mill

Thank you very much for your kind words, your aunt is a pleasure to care for.


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Review from Karen G (Daughter-in-law of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff of Hatch Mill highly enough for the extraordinary care and consideration with which they looked after my mother-in-law over the last nine years, and particularly in her final few weeks. Our family was enormously comforted by the fact that she was treated so well during her
long residency by largely the same group of staff from beginning to end, each of them caring and compassionate. During her early years at Hatch Mill, we were impressed by the number of outings she was taken on and the activities organised in the home, and the sense that Hatch Mill is a family in itself for those that live there. We will miss the staff and would not hesitate to recommend Hatch Mill to anyone considering care options for loved ones.

Reply from Shelley Hartley, Registered Manager at Hatch Mill

Thank you very much for your kind words.


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Review from S A C (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely homely atmosphere at Hatch Mill the moment you arrive. The lounges have plenty of light and are spacious - well laid out with comfortable chairs. The en-suite bedroom accommodation is also good.
Management and staff address all their patients by their first names in a caring way
and there is a social programme with a monthly schedule of activities. Minibus outings are arranged to places of interest, plus local shopping centres. The hair salon is popular too.
Special occasions like Valentines Day are celebrated providing interest and conversation that also involves visitors.
Last summer the BBQ in the Japanese garden was excellent. Family and visiting carers were also invited, making it a very special day.
The dining room is both practical and very bright and the food is good. I normally stay for lunch so I overhear patients' comments like 'they do their best to please us'.
Each time I depart with peace of mind that Mum is really well cared for and comfortable.

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Review from Linda (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been amazing helping the family feel welcome at Hatch Mill and giving mum the best care possible in a home where she is safe, respected and cared for by staff who are kind, patient and thoughtful, as well as being enthusiastic about the work they do and the residents they
care for. The home is well supported by volunteers which assist the team to offer the residents outings throughout the year at no additional cost - unlike most care homes. The management team are outstanding and the staff reflect their high standards. Hatch Mill has a warm and friendly environment where I would be happy to reside should I need care in the future.

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Review from Amy H (Granddaughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would NOT recommend this home. My grandfather was not well cared for. Although the facilities are nice, the staff are defensive and unsupportive and the food is not nutritious.
We decided to move my grandfather to a different home.

Reply from Sally Tidy, CEO at Hatch Mill

“We are saddened by your review – It is difficult when residents who have capacity decline to let us share information as this makes it difficult for staff. We are surprised at your comments on food when your grandfather gained weight with us.”


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Review from Audrey N (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited 24 care homes within a 15-mile radius of mum's home, which varied in terms of accommodation, size and cost. We found at Hatch Mill exactly what we were looking for. The staff worked well as a team and offered longevity of service with Abbeyfield/Hatch Mill (something found lacking in most
of the other homes visited), excellent on-hand managers and a warm, homely environment. We were immediately impressed with the feel of Hatch Mill as a place to live. We thought to ourselves, "If I needed residential care, this would be a fine place to be", which made it just right for mum. The staff and management show kindness and consideration, are always available for a chat and are good listeners.

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Review from Ann B (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at Hatch Mill for 11 years. She is now 103.
The staff are kind, patient and thoughtful.
Always available to talk through any issues that arise, which they follow through and deal with.
Everyday life follows a routine which is so important for the elderly.
My sister
and I are very grateful to know that our mother is safe and well looked after.

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Review from Jane E (Daughter of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring establishment. Does not smell of cabbage or wee. The carers are a remarkable team and always go the extra mile to help. It is people that make a place and notably the carers but the management are excellent too. Welcoming entrance foyer which I think is one of the hallmarks of the establishment.
My relative is well looked after and afforded more dignity than I would have thought possible given the challenges of cognitive decline.

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Review from D Q (Husband of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Hatch Mill for just over two years. She is very well looked after by all concerned. Everyone is human and mistakes happen, but these are all quickly resolved to everyone's satisfaction. I must also mention that there are very regular staff and residents meetings (separately) Management
are always present at both types of meetings and any problems are very quickly resolved. I must also mention the activities during the summer there are weekly trips to places of interest and every day there is also something going on. There is also a stylist who comes in once a week and attends to everyone's hair. Overall I couldn't cope at home and I am extremely pleased that I chose Hatch Mill

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Current Review Score: 8.7 (8.682)

Overview of Review Score

The Review Score of 8.7 (8.682) out of 10 for Hatch Mill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Hatch Mill is calculated as follows: ( (39 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 56 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.021 Points relating to the number of positive Reviews for Hatch Mill is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Tammie

Tammie Baker

Job Title: Registered Manager

Joined: 2007

Tammie is a Registered Nurse and qualified in 2007 but worked in the care industry for over 10 years before her training as a nurse. Tammie joined Hatch Mill as their Clinical Manager in 2014 and was promoted to Registered Manager of the home in 2021. She now leads the team at the home creating a wonderfully vibrant atmosphere for residents and their loved ones to enjoy every day.


Tammie has experience in Palliative care, Wound Management, Diabetes, and Chronic Diseases Management. Tammie is a Registered Mentor for nursing students. Fire Awareness, SOVA Management, COSHH, Infection Control.


Iain

Iain Looms

Job Title: Marketing & PR Manager

Joined: 2020

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.


Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.


His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.


Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as Head Coach for the Farnham under 7’s rugby teams!


Tracey

Tracey Pollard

Job Title: Deputy Manager

Joined: 2002

Tracey has had over 20 years of experience in caring for the elderly, joining Abbeyfield Wey Valley Society in 2002 as a Senior Care Assistant at Hatch Mill. In 2007 Tracey became Deputy Manager at Ridgway Court before being given the position of Volunteer and Activity Support Manager in 2010. Tracey is the staff support officer and in 2016 she became the Society’s, Well-being Manager. In 2023 she then became Deputy Manager for Hatch Mill


Tracey has NVQ3 NVQ4 and NVQ Assessors Awards together with courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling, SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Customer Service, Mental Health and Equality and Diversity, Support and supervision.


Ildi

Ildi Ratz

Job Title: Senior Nurse

Joined: 2021

Ildi has been working as a nurse for over twenty-five years. Having qualified in Romania, she has been working in the UK since 2009, mainly in nursing homes as she has a special interest in looking after the elderly.


Having held various positions over the years including Clinical Specialist Nurse and Unit Manager, Ildi does a wonderful job leading her team of passionate Nurses who provide the best possible care for residents at Hatch Mill.