Heatherley

Effingham Lane, Copthorne, Crawley RH10 3HS
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1 Review
  • Heatherley, Crawley
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Care Provided by Heatherley

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrew West (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001
    • Number of floors: 1

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Heatherley Reviews (1)

Over all time Heatherley has 1 review.

Overall Experience

  • 1
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Date Published

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Review from Pauline W (Sister of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at Heatherley for over 25 years, and during that time he has been cared for by staff with care and dignity second to none. Nothing is too much trouble for the staff, and I have always been made to feel very much part of a small knit family there, and continue to feel so. All staff
know me and my family by name and keep me informed of anything I need to know. Heatherley is a beautiful home run by wonderful nursing staff, carers, management, kitchen staff, administration, activities and everyone else. I cannot fault it.

Reply from Fiona Ferguson, Referrals at Heatherley

Pauline, thank you for taking the time to tell us about your experience of our service Heatherley, we very much appreciate your feedback and will make sure we share it with the team. Warm regards, from all at Leonard Cheshire and Heatherley.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Heatherley

What types of Care is Heatherley registered for?

Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherley provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Heatherley have?

There are 43 Single Rooms.

What are the Facilities & Services at Heatherley?

Own Furniture if required, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherley to the centre of Crawley?

4.5 mile(s) as the crow flies, distance by road may be significantly further.