Holly Lodge

St Catherines Road, Frimley Green, Camberley GU16 9NP
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10 85 Reviews
  • Holly Lodge, Camberley
Holly Lodge is a dementia care home, offering tranquillity, luxury living and security for up to 60 residents living with dementia.

Winner of ‘Nursing Home of the Year’ at the Surrey Care Awards 2022 and featured in Knight Frank’s Luxury Care Home Guide for three years running; 2021, 2022 and 2023. It was described as ‘Heartwarming’ by Caring UK Award Judges and praised for their daily goal of making residents and relatives smile and putting the needs of people with dementia at the heart of the home.

Innovatively designed to enhance multi-sensory stimulation and encourage reminiscence, Holly Lodge accommodates people living with different types of dementia at every stage of their journey, offering both residential dementia care and nursing dementia care on a permanent and respite basis.

There are spacious, bright and homely communal areas for entertaining and dining, a dedicated activities room, on-site hair salon, pub, gallery, family room, cinema, and alcove lounges for residents and their loved ones to enjoy. Landscaped gardens provide outdoor spaces for relaxation, complete with a sensory garden.

Compassionate and experienced staff are trained in specialist dementia care, complementary therapies and on-site dedicated dementia care nurses 24-hours a day.

This ensures every resident is happy, secure, and fulfilled in their day-to-day life. The activities team prioritise resident wellbeing by organising a variety of meaningful and joyful group, individual and one-to-one activities and experiences. Activities are multi-sensory, designed to alleviate dementia symptoms; helping to improve concentration and communication, encouraging reminiscence and social interaction.

All-inclusive fees cover physiotherapy, chiropody, hairdressing, days out, and other facilities Holly Lodge has to offer.

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Care Provided by Holly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alarico Bustamante (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Holly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £1,800
    • Self-Funded Nursing Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Our all-inclusive weekly fees require no deposits and cover all the care residents need, including complimentary physiotherapy, chiropody, hair dressing, days out and much more.
  • (these prices are only a guideline, please contact Holly Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Reviews (85)

Total of 85, showing 1-20
10

Holly Lodge has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Holly Lodge has 85 reviews.

Overall Experience

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  • 19
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Date Published

85
3
5
13
72

Review from Alison T (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're pleased with the care and attention our Mum has received. The staff are attentive, aware of her needs and respond to Mum in a kind and caring way with dignity and respect. Even if the staff are busy with other residents, they keep any eye out for anything else that is happening and respond quickly
and appropriately. The home is always spotlessly clean and tidy with a lovely atmosphere. We've been kept fully informed and updated about Mum and included in conversations with the doctor, outcomes of any other discussions and ongoing follow-ups about how she is progressing and what we can do to help. The Activities Team are well led, full of energy, good fun and provide such a variety of activities to suit everyone. The array of outside entertainers and visitors provided is second to none and it's good to see that they are inclusive of all residents. Holly Lodge is well led and managed and provides a safe and caring environment. We couldn't have chosen a better home for our Mum.

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Review from Robert M (Husband of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife very recently passed away at Holly Lodge. She had lived there for almost 16 months and in that time I was able to visit my wife around 900 times. I can honestly say that throughout my visits all the staff at Holly Lodge and especially the manager.
have greeted me with nothing but support and
kindness. But that same kindness has been amplified even greater in the care of my wife. Her smiling at them right through to her final days gave us the reassurance that we had chosen wisely.
Our very deep and heart felt thanks go out to everyone at Holly Lodge from our household.

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Review from Sarah F (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is an excellent care home for those who suffer from dementia. The care that my mum has received since she arrived in October has been amazing and she is thriving there.
The day to day care is fantastic and the activities team are superb and have reignited my mums love for art and creativity.
Holly Lodge is very clean and the carers are so kind, thoughtful and always around to help in any eventuality. My mum is declining with her dementia and they have been so attentive to her and I know that she is being cared for.
I only wish I had found it earlier as it's as home from home as it can be for my mum, thank you.

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Review from Jane C (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum receives at Holly Lodge is absolutely excellent. The care home is spotless and very well run. There are always lots of carers on duty and everyone is very friendly: the manager, nurses, care assistants, receptionists and chef. All are visible and highly approachable. Visitors are made
to feel very welcome and are able to participate in the activities with the residents. Mum's dementia needs are now quite severe but I am completely reassured that she is getting the support and care that she needs. I feel very lucky that we have found Holly Lodge and would highly recommend it.

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Review from Karen G (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is an excellent dementia care home, it's spotlessly clean the staff are really caring they all do a fantastic job, activities team are brilliant. My mother has only been here for 5 weeks and after a bad experience in another care home. I'm so grateful to Holly Lodge for putting my mind at
ease and knowing my mother is safe and very well cared for so thank you, Holly Lodge.
If you're looking for a dementia care home I would highly recommend Holly Lodge it's one of the best.

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Review from Nigel C (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is an excellent dementia care home. The staff are brilliant - caring, friendly and attentive. The activities and entertainment is engaging - you can see the resident's enjoyment. Holly Lodge gives relatives ‘piece of mind’ that their loved ones are safe and well looked after.

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Review from John L (Husband of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, with fantastic staff. I can’t praise it highly enough. My wife is so well cared for. The home is always immaculate. The staff are always friendly and welcoming. I really couldn’t have found a better home for my wife.

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Review from Sandie N (Relative of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing!
I’m so happy that this wonderful caring loving home is beyond what I expected.
With bad experiences in past with respite elsewhere I really never expected to feel so comfortable with my relative away from me.
The care and professionalism are outstanding and you feel welcome at anytime all
of the staff are friendly and full of smiles.
I highly recommend anyone to visit as I can’t imagine a better home-from-home feel.

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Review from Coral M (Friend of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend was admitted to Holly Lodge 2.5 years ago, after caring for her for years I felt really sad that I could no longer manage. I need not have worried that although I miss her so much she is happy and well cared for. Holly Lodge is such a happy, welcoming and friendly place. All staff are
very kind and caring plus make friends and family feel at home and inform us of any concerns. Thank you.

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Review from Dawn G (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my mum and her friend at Holly Lodge. Both are well cared for by the fabulous staff. They are clean and tidy as are their rooms. I am kept well informed of any problems that arise. Thank you, Holly Lodge.

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Review from Neil L (Son-in-law of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past nine months, we have found Holly Lodge to be excellent. The environment is lovely, the staff are caring, and my father-in-law is very well cared for. Since moving into Holly Lodge he has got involved in all sorts of activities and has made new friends which is lovely to see.

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Review from Sally A (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very confident my mother is getting good care in a safe and clean environment. All the staff are very caring and treat my mother with respect and dignity. I am always made welcome and kept well informed about my mother’s health. I would recommend Holly Lodge to others.

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Review from Peter M (Son of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother over the last 12-18 months has been exceptional. The facilities at Holly Lodge are excellent, and all of the staff throughout the home have taken the greatest care possible of my mum. I will never forget the time she has spent here and would recommend any family
to consider using Holly Lodge. 10/10.

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Review from A E (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I are extremely happy with the care that our Mum has received at Holly Lodge since she moved in. All the staff make you feel welcome, whether they be management, admin, catering or laundry staff, nurses or carers and nothing is too much trouble for them. I have been particularly touched
by the way staff have tried to accommodate our Mum's cultural needs by asking about her food and music preferences. Not just asking but taking action such as playing her favourite music on the large tablet in the lounge area. I think it shows the high calibre of the home when things don't go smoothly. I have seen this by the way that staff have kept us fully informed about Mum when she has not been well, what the plan is eg discuss with in-house GP and the outcome of any discussion, with ongoing follow up about how she is progressing and what if anything we can do to help. It is a true partnership. We were so worried about how Mum would adjust but are totally reassured. Highly recommended.

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Review from Martin R (Husband of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife receives is first class.
The staff be they carers or admin are so kind and helpful and are always ready to answer any queries or provide any information I might request.
They always pull out the stops for special occasions, especially for my wife's birthday. It is a pity that my wife
appears to have no idea what is happening around her.
Thank you all so much.

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Review from Katie R (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is amazing, my mum has been a resident for four years and the care that she is given is outstanding.
The staff do such a brilliant job and are all so friendly. I am always kept informed with any updates to my Mums condition/medication etc.
I honestly couldn't wish for a better home for
my Mum.
She is being looked after so well it really does make dealing with her illness slightly easier.
Thanks for all you do.

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Review from L B (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge provides an excellent standard of care for my dad who was diagnosed with Lewy body dementia 11 months ago. My dad has settled in very well thanks to the homely/welcoming atmosphere and the amazing staff who go above and beyond to ensure my dad's needs are met every day.

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Review from Alec S (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, Holly Lodge do a brilliant job looking after dad. I cannot fault them. The extra fuss made on him for his 93rd birthday was perfect. He is so well looked after it takes the strain and worry form me and other family members. The staff are wonderful, and nothing is too much for them to make
dad and all the other residents comfortable. I would not hesitate to recommend Holly Lodge for dementia sufferers.

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Review from Laura M (Daughter of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is excellent. They have cared for our mother with dementia for 3.5 years - not an easy job but they have cared for her with dignity and compassion. Holly Lodge is comfortable, clean with good food and lovely gardens. It is a lovely place to visit. The staff are always very friendly when
we visit and know who we are. They operate as a team and if we need anything they are very approachable and keep us informed as to anything we need to know. Management is excellent and very approachable.

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Review from I B (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the care given to our Dad at Holly Lodge. The team make sure his needs are met and offer lots of activities which has really helped his transition into a care home. He enjoys the food and the residence is always spotless. The staff show real care and I would definitely
recommend Holly Lodge for any family looking for similar care.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Holly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Holly Lodge is calculated as follows: ( (151 Excellents x 5) + (4 Goods x 4) ) ÷ 155 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 01 Apr 2025

Dementia Care / Dementia Residential Care + Dementia Nursing Care


Awards / Recognitions (5)

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Meet the Team (6)

Rico

Rico Bustamante

Job Title: Home Manager

Joined: 2015

Rico finished his degree of Business Administration Major in Management in 2001 in the Philippines. He has always worked in the care industry particularly with Dementia since 2006. Rico has also studied Health and Social Care NVQ level 3 and 4 and participated in various training and workshops related to care and Dementia.
Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.


Ann

Ann Best

Job Title: Home Administrator

Joined: 2022

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Sandra

Sandra Holmes

Job Title: Weekend Home Administrator

Joined: 2018

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.


Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.


Beata

Beata Trawczynska

Job Title: Head Chef

Joined: 2015

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.


Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.


Nursing

Nursing Team

Job Title: Nursing Team

Joined: 2008

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.


Claude

Claude Ballard

Job Title: Maintenance Manager

Joined: 2021

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.


Frequently Asked Questions about Holly Lodge

What types of Care is Holly Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holly Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holly Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Holly Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly Lodge to the centre of Camberley?

2.1 mile(s) as the crow flies, distance by road may be significantly further.