Holly Lodge

St Catherines Road, Frimley Green, Camberley GU16 9NP
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10 85 Reviews
  • Holly Lodge, Camberley
Holly Lodge is a dementia care home, offering tranquillity, luxury living and security for up to 60 residents living with dementia.

Winner of ‘Nursing Home of the Year’ at the Surrey Care Awards 2022 and featured in Knight Frank’s Luxury Care Home Guide for three years running; 2021, 2022 and 2023. It was described as ‘Heartwarming’ by Caring UK Award Judges and praised for their daily goal of making residents and relatives smile and putting the needs of people with dementia at the heart of the home.

Innovatively designed to enhance multi-sensory stimulation and encourage reminiscence, Holly Lodge accommodates people living with different types of dementia at every stage of their journey, offering both residential dementia care and nursing dementia care on a permanent and respite basis.

There are spacious, bright and homely communal areas for entertaining and dining, a dedicated activities room, on-site hair salon, pub, gallery, family room, cinema, and alcove lounges for residents and their loved ones to enjoy. Landscaped gardens provide outdoor spaces for relaxation, complete with a sensory garden.

Compassionate and experienced staff are trained in specialist dementia care, complementary therapies and on-site dedicated dementia care nurses 24-hours a day.

This ensures every resident is happy, secure, and fulfilled in their day-to-day life. The activities team prioritise resident wellbeing by organising a variety of meaningful and joyful group, individual and one-to-one activities and experiences. Activities are multi-sensory, designed to alleviate dementia symptoms; helping to improve concentration and communication, encouraging reminiscence and social interaction.

All-inclusive fees cover physiotherapy, chiropody, hairdressing, days out, and other facilities Holly Lodge has to offer.

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Care Provided by Holly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alarico Bustamante (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Holly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £1,800
    • Self-Funded Nursing Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Our all-inclusive weekly fees require no deposits and cover all the care residents need, including complimentary physiotherapy, chiropody, hair dressing, days out and much more.
  • (these prices are only a guideline, please contact Holly Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Reviews (85)

Total of 85, showing 21-40
10

Holly Lodge has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Holly Lodge has 85 reviews.

Overall Experience

  • 66
  • 19
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Date Published

85
3
5
13
72

Review from S Y (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are very happy with Holly Lodge and the care they provide to our Father. It is a very clean, inviting environment. The staff are just wonderful, they care for Dad's physical needs and also his mental well being. Some staff members have friendly banter with Dad which brightens his day.
The management team of this care home should be commended for the efficient and caring way the home is operated.

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Review from Deborah D (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Holly Lodge, I was confident that my mother was in safe hands. The staff could not have been more understanding and accommodating, it was a breath of fresh air, having had a difficult experience at another home. Unfortunately, my mother was taken ill and then spent many weeks
in hospital and sadly was only finally transferred in her final days of life. Words cannot express how supportive every single member of the team were, every day until my mother passed away. They treated my mother with the utmost respect and care, along with constantly reassuring my daughter and I. The staff checked on us constantly, always making sure we had everything we needed and my mother was as comfortable as possible. It made both my mother’s end of life journey and my family’s stress and grief so much more bearable and easier to have to go through. I will forever be grateful for their professionalism, care and understanding. I cannot recommend the team highly enough.

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Review from Terry A (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring staff. The accommodations are first class. Made mum feel welcome and happy as she was able to spend her last months in a comfortable and tranquil environment and precious time with her sister also a resident.

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Review from Wendy J (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home have been very helpful in transferring from the hospital to Holly Lodge. My Dad is well cared for and they make me aware of any problems.
He does not take part in activities but I am aware they take place.

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Review from Ian P (Son-in-law of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers at Holly Lodge are very friendly, approachable and always helpful. They are very caring towards the residents and is more than just a job for them. They talk to the residents as opposed to at them.

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Review from Merle H (Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best nursing home in the country and we are very satisfied with the care Mum has received over the last five and a half years. We are hopeful it will stay that way despite the many difficulties it has faced dealing with Covid and ever-changing government rules. They’ve done a great job so
far and the managers and staff are so lovely. Big Thanks for giving us peace of mind Holly Lodge.

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Review from Toby M (Son of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very well cared for. He is always smiling when we visit and enjoying the many activities. Throughout the pandemic we have been kept up to date and even able to visit because they built a covid-safe visiting room. An excellent care for those living with dementia.

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Review from Margot H (Friend of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are in the unfortunate position to need a care home then Holly Lodge is one of the best. I’m so thankful that my friend has found a home that can care for her while still supporting her to be independent. Even throughout the pandemic, we’ve been able to meet up for a chat in a safe way, which
I’m grateful for.

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Review from Mary T (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge’s care towards residents is genuine and personalised. They take the time to know residents individually which is lovely to see. When my friend arrived at Holly Lodge for the first time, her favourite chocolates and magazine were by her bed, a lovely personal touch on what could have been
a daunting day. Whenever I visit I’m greeted warmly by the staff who all know my name. Holly Lodge genuinely cares for its residents.

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Review from John P (Son of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After mum was diagnosed with Alzheimer’s, then falling and breaking her hip, it became necessary for her to go into full-time care.
We looked at a number of care homes, but when we visited Holly Lodge, it just felt right. Everywhere was spotlessly clean, the rooms are lovely, and the staff are professional
and very friendly.
17-months later, we are convinced we made the right decision with Holly Lodge. All the staff, nurses, carers and support staff have been amazing throughout this very difficult time. Mum is benefiting from the excellent care, nutritious food, and the activities team do a great job of keeping her occupied.
The introduction of the Covid room has enabled limited visiting in a safe and secure environment, which has been a Godsend throughout this pandemic.
I would recommend that Holly Lodge be high on anyone’s list looking to place a loved one into care.

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Review from N C (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family are pleased that Dad is being cared for at Holly Lodge, following stays in another care home and two assessment centres.
He is now on the correct medication and is settling into his final "home". He needs nursing care, and the staff are friendly, helpful and smiling etc whenever I
have visited. The home itself. is like a five-star hotel and I would recommend it to any family in similar circumstances.

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Review from K M (Husband of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best place we'd seen on our initial search in September 2016, even more, impressive after significant upgrades in late 2019.
Staff are pleasant, helpful and cheerful, considering the behaviour of some (few) residents - foul language. Forceful resistance to necessary activities, they do very well.
The
good rating I have given, are not to be taken as serious criticism, just minor niggles on occasions.
A well-run place all round.

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Review from Chris (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in nursing care at Holly Lodge for the past three years now. Though at first, he had difficulty settling down, I think all the staff did their very best to help him do so. I've been reassured by their professional and compassionate approach to my father's care and I certainly wouldn't
hesitate to recommend Holly Lodge Nursing Home to anyone needing to place a loved one into nursing care.

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Review from Margaret N (Wife of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with access to a safe garden where residents can watch the birds in the aviary. In good weather, activities can be held outside under the sun shades and gazebo. The carers are very experienced and both floors have senior carers which are very approachable and willing to help with any problem.
The staff ratio to residents means there is always someone visible on duty.
Nurses and management are very approachable and open to ideas from family and visitors.
A great family room to hold get-togethers/birthdays, makes life seem a bit more normal when your loved one is unable to leave the premises and join other family members for celebrations. Birthdays are always recognised with a lovely cake made by the wonderful catering staff.

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Review from Peter E (Son of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Holly Lodge are friendly. It’s a clean and homely care home and the services provided are excellent. When we mentioned about the food not being quite as hot as it could be, they instantly took it away and reheated it.

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Review from Vivienne H (Sister-in-law of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Lodge Nursing Home always feels homely to me. The staff are always nice and pleasant. The staff always ask myself or my daughter if we would like a cup of tea or coffee always a piece of cake or biscuits. The manager is always nice if we have any issues he sorts it out right away.

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Review from Alison L (Niece of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Holly Lodge for three years. She has always been treated with dignity and kindness. I just wished I had been able to find a "Holly Lodge" for my Mum when she needed help.

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Review from John A (Son of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very difficult decision for any family: to relocate a relative into a care home. My sister and I were no different, and we struggled with guilt and worry. It's been nearly a year since our father moved into Holly Lodge and we have now come to terms with it.
We have been so fortunate in finding
such a wonderful place. All of my predetermined ideas of a dementia home have been dispelled. Holly Lodge is bright, airy, clean and has a lovely atmosphere.
The family friendly ethos of the company flows from the managers and senior staff through to all of the nurses, carers and support staff. We are quite happy now as we feel that Dad is now safe, and well looked after. His quality of life and safety have improved no end. The staff are all so caring and the catering is wonderful, benefiting him enormously. To quote dad "it's like living in a five star hotel"!
We have no hesitation to recommend Holly Lodge to anyone in the same unfortunate position as we have been.

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Review from Mary B (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad are very well cared for at Holly Lodge and their needs are met in a person-centred way. All staff are pleasant and friendly. They are very quick to respond to residents' needs especially if they are at risk, for example of falls. The cooking is excellent and staff do their utmost to ensure
everyone eats a nutritious and appropriate diet. Activities are varied, with regular visits from entertainers from outside the home. The standard of cleanliness is very high. As a visitor, I have always felt very welcome there. This is an expensive home but I think this is reflected in the high number of staff and their very high quality.

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Review from Peter M (Son of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care afforded to my mother - was given a fantastic 90th birthday celebration! Excellent nursing home.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Holly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Holly Lodge is calculated as follows: ( (151 Excellents x 5) + (4 Goods x 4) ) ÷ 155 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 01 Apr 2025

Dementia Care / Dementia Residential Care + Dementia Nursing Care


Awards / Recognitions (5)

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Meet the Team (6)

Rico

Rico Bustamante

Job Title: Home Manager

Joined: 2015

Rico finished his degree of Business Administration Major in Management in 2001 in the Philippines. He has always worked in the care industry particularly with Dementia since 2006. Rico has also studied Health and Social Care NVQ level 3 and 4 and participated in various training and workshops related to care and Dementia.
Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.


Ann

Ann Best

Job Title: Home Administrator

Joined: 2022

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Sandra

Sandra Holmes

Job Title: Weekend Home Administrator

Joined: 2018

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.


Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.


Beata

Beata Trawczynska

Job Title: Head Chef

Joined: 2015

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.


Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.


Nursing

Nursing Team

Job Title: Nursing Team

Joined: 2008

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.


Claude

Claude Ballard

Job Title: Maintenance Manager

Joined: 2021

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.