Holly Lodge

St Catherines Road, Frimley Green, Camberley GU16 9NP
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10 85 Reviews
  • Holly Lodge, Camberley
Holly Lodge is a dementia care home, offering tranquillity, luxury living and security for up to 60 residents living with dementia.

Winner of ‘Nursing Home of the Year’ at the Surrey Care Awards 2022 and featured in Knight Frank’s Luxury Care Home Guide for three years running; 2021, 2022 and 2023. It was described as ‘Heartwarming’ by Caring UK Award Judges and praised for their daily goal of making residents and relatives smile and putting the needs of people with dementia at the heart of the home.

Innovatively designed to enhance multi-sensory stimulation and encourage reminiscence, Holly Lodge accommodates people living with different types of dementia at every stage of their journey, offering both residential dementia care and nursing dementia care on a permanent and respite basis.

There are spacious, bright and homely communal areas for entertaining and dining, a dedicated activities room, on-site hair salon, pub, gallery, family room, cinema, and alcove lounges for residents and their loved ones to enjoy. Landscaped gardens provide outdoor spaces for relaxation, complete with a sensory garden.

Compassionate and experienced staff are trained in specialist dementia care, complementary therapies and on-site dedicated dementia care nurses 24-hours a day.

This ensures every resident is happy, secure, and fulfilled in their day-to-day life. The activities team prioritise resident wellbeing by organising a variety of meaningful and joyful group, individual and one-to-one activities and experiences. Activities are multi-sensory, designed to alleviate dementia symptoms; helping to improve concentration and communication, encouraging reminiscence and social interaction.

All-inclusive fees cover physiotherapy, chiropody, hairdressing, days out, and other facilities Holly Lodge has to offer.

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Care Provided by Holly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alarico Bustamante (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Holly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £1,800
    • Self-Funded Nursing Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Our all-inclusive weekly fees require no deposits and cover all the care residents need, including complimentary physiotherapy, chiropody, hair dressing, days out and much more.
  • (these prices are only a guideline, please contact Holly Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Reviews (85)

Total of 85, showing 41-60
10

Holly Lodge has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Holly Lodge has 85 reviews.

Overall Experience

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Date Published

85
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Review from P B (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Holly Lodge since March 2018, they are welcoming from the moment you go in the door. I have always found them very caring and knowledgable. The staff get to know the residents' preferences and treat them with dignity at all times. Nothing is too much trouble, from the management
team and every member of staff whatever their role. The rooms are always spotlessly clean and laundry is done on site. The food is very varied and alternatives available at every meal time. My father is eating more now and enjoying his food again. There is a varied programme of activities if the residents wish to join in. Holly Lodge has very well maintained gardens which are used regularly, residents, family and friends are welcome to use any time. My father is very settled and content at Holly Lodge and I would not hesitate to recommend it to others in similar circumstances.

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Review from A M (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is welcoming as soon as you walk in the door. The staff are caring regarding helping to choose nice outfits, including jewellery and reading glasses, for my mum to wear. They bring her a newspaper each weekday. Her bedroom is always spotlessly clean and the decor is warm and cheerful. The
nurses are very well organized with any appointments such as regular doctors appointments, it takes the worry off the family. They consistently report back to us as needed, when we cannot attend. We have the same nursing team that we started in 2016, there is very low turnover. Our family are extremely grateful for excellent support when my father passed away (also at Holly Lodge) they gave us good advice at a difficult time.

The administration and invoicing have been efficient and caring, with no unexpected surprises, we are happy with that.

The staff are anxious to listen, and implement any agreed changes quickly, with good documentation into the Care Plan.

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Review from Marlene B (Daughter of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge is a very caring and professional nursing home and my mother has lived there for 6 years. She is treated with dignity, encouraged to join in the various activities provided to stimulate her and is happy in herself, as well as she can be with Alzheimer's. The food is cooked on the premises
and alternatives are offered if she won't eat from the daily menu. The laundry is processed on the premises too and the home is very clean. Holly Lodge is a purpose-built dementia nursing home and provides all she needs. The staff are very caring and deal with her moods, especially when she is being awkward or obstinate, and keep me informed of changes in her condition. I would definitely recommend Holly Lodge to anyone looking to find a good caring, professional nursing home for their family member.

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Review from Colin S (Friend of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care provided by this care home is one of the best we have come across for the care of people with Dementia.

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Review from Judith S (Niece of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative went to Holly Lodge about four years ago after a stroke and with serious dementia. She has some very challenging behaviour and we got to the point where she could not be managed in her own home any longer. The staff are very caring and do their best to give her as good a quality of life
as they can.
I did have a few concerns a couple of years ago about the level of agency staff being used and a dip in the activities. Recently I have noticed a distinct improvement back to where things were when we first chose Holly Lodge or even better. The gardens and home are always clean, I regularly see staff I know and despite some very challenging clients, they manage to make it a lively, caring and pleasant place to be.

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Review from Marie M (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming home. All staff at all levels are very polite, are happy to engage in conversation and offer feedback freely.
Food is excellent, although portion sizes are rather large for most residents (just an observation).
I would like to see a bit more attention is taken to the resident notes
on their preferences on food, especially if they are not eating very well and other options could be offered.

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Review from Roger T (Son of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and caring towards the residents. There are a variety of activities to engage each resident if they wish to take part. Each resident has their own care plan geared to their individual needs. There is also a wide selection of food at mealtimes.

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Review from Malcolm S (Nephew of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Holly Lodge now for 18 months and has found during this time the care, accommodation, staff, facilities have been faultless. Always a good welcome for friends and family and all members of staff seem to be dedicated 100%.

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Review from Stephen H (Son of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always received the best of care during her 7+ years there. Her needs are amply met and her welfare is treated as a priority. The care home always provides proactive notification of any changes to her condition.

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Review from Jasmine H (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is so well cared for in every way. The carers really look after her and keep her looking lovely, with her clothes and hair clips all colour-coordinated. We never have to worry about Mum's wellbeing, knowing she is in safe hands.

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Review from E M (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Lodge is run in an efficient and caring way. Yesterday my parent told me that they saw that the care team are experienced - "they really know what they are doing".

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Review from J L (Daughter of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so kind and considerate. The nursing staff who deal with father are excellent, even though he can at times be very difficult. Holly Lodge has given me peace of mind, knowing that is safe and well cared for.

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Review from John B (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring, friendly, knowledgeable staff, from top to bottom. My mum always looks well and very clean. All problems are dealt with quickly and efficiently. Their communications with relatives have also improved and any incident or problem is quickly reported to me. Considering the terrible mental
condition my mum suffers from, this home is the safest, nicest possible place for her!

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Review from John G (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only recommend with confidence the care and consideration given to residents at Holly Lodge. The staff are most kind and sympathetic in every way. The facilities are excellent as is the care. The facilities and service are of the highest quality.

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Review from Cameron L (Husband of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my wife every afternoon for 2 years and found her very relaxed and we are able to sit together on a very nice sofa where we can have a nice cuddle, and although she sleeps some of the time she seems very contented. She also has a very well equipped room which is superb.

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Review from R H (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 94 and with dementia is in Holly Lodge, which has proved a good care home in every aspect and is probably one of the best in Surrey. Having assessed many other care homes prior to his moving in, my brother and I feel that it probably cannot be bettered after visiting every week for 2
years. The home is clean, tidy, well run and with regular activities for the clients, added to which the caring staff and nurses compliment the welcoming administrator and manager.

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Review from P W (Husband of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well cared for in a safe and friendly establishment.


I would recommend this care home and the only comment I would like to make to improve it would be to provide more information and assistance to relatives regarding care.


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Review from Simon (Son of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and empathy of the staff is absolutely first rate - they have treated my father with skill, dedication and dignity. Their communication with the family has been excellent and they have been very supportive of my mother, keeping her informed of my father's progress regularly. I cannot recommend
Holly Lodge more highly!

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Review from Howard (Son of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly whatever time one visits and always offer refreshments to visitors. Rooms and other areas clean and tidy with pictures and items of interest for residents on display. My mother seems very happy and relaxed whenever I visit.

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Review from John C (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Holly Lodge for two years and another Forest Care home for 12months prior to that.
I can only describe the care and support provided to my mother as excellent. The care team, beginning with the home manager and through senior staff to all carers, were first class. All aspects
of the home gave family members confidence, including medical care, meals and diet, all activities plus ensuring the family were informed and advised whenever an issue arose.
The homes interaction with other agencies, such as doctors surgery, local hospitals, the local council specialist teams was also first class. Even when my mother reached end of life care, palliative care, home staff were insistent that my mother came 'home' to be with friends.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Holly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Holly Lodge is calculated as follows: ( (151 Excellents x 5) + (4 Goods x 4) ) ÷ 155 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 01 Apr 2025

Dementia Care / Dementia Residential Care + Dementia Nursing Care


Awards / Recognitions (5)

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Meet the Team (6)

Rico

Rico Bustamante

Job Title: Home Manager

Joined: 2015

Rico finished his degree of Business Administration Major in Management in 2001 in the Philippines. He has always worked in the care industry particularly with Dementia since 2006. Rico has also studied Health and Social Care NVQ level 3 and 4 and participated in various training and workshops related to care and Dementia.
Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.


Ann

Ann Best

Job Title: Home Administrator

Joined: 2022

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Sandra

Sandra Holmes

Job Title: Weekend Home Administrator

Joined: 2018

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.


Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.


Beata

Beata Trawczynska

Job Title: Head Chef

Joined: 2015

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.


Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.


Nursing

Nursing Team

Job Title: Nursing Team

Joined: 2008

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.


Claude

Claude Ballard

Job Title: Maintenance Manager

Joined: 2021

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.