Holly Lodge

St Catherines Road, Frimley Green, Camberley GU16 9NP
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10 85 Reviews
  • Holly Lodge, Camberley
Holly Lodge is a dementia care home, offering tranquillity, luxury living and security for up to 60 residents living with dementia.

Winner of ‘Nursing Home of the Year’ at the Surrey Care Awards 2022 and featured in Knight Frank’s Luxury Care Home Guide for three years running; 2021, 2022 and 2023. It was described as ‘Heartwarming’ by Caring UK Award Judges and praised for their daily goal of making residents and relatives smile and putting the needs of people with dementia at the heart of the home.

Innovatively designed to enhance multi-sensory stimulation and encourage reminiscence, Holly Lodge accommodates people living with different types of dementia at every stage of their journey, offering both residential dementia care and nursing dementia care on a permanent and respite basis.

There are spacious, bright and homely communal areas for entertaining and dining, a dedicated activities room, on-site hair salon, pub, gallery, family room, cinema, and alcove lounges for residents and their loved ones to enjoy. Landscaped gardens provide outdoor spaces for relaxation, complete with a sensory garden.

Compassionate and experienced staff are trained in specialist dementia care, complementary therapies and on-site dedicated dementia care nurses 24-hours a day.

This ensures every resident is happy, secure, and fulfilled in their day-to-day life. The activities team prioritise resident wellbeing by organising a variety of meaningful and joyful group, individual and one-to-one activities and experiences. Activities are multi-sensory, designed to alleviate dementia symptoms; helping to improve concentration and communication, encouraging reminiscence and social interaction.

All-inclusive fees cover physiotherapy, chiropody, hairdressing, days out, and other facilities Holly Lodge has to offer.

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Care Provided by Holly Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alarico Bustamante (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Holly Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • Self-Funded Nursing Care £1,800 – £1,800
    • Self-Funded Nursing Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Our all-inclusive weekly fees require no deposits and cover all the care residents need, including complimentary physiotherapy, chiropody, hair dressing, days out and much more.
  • (these prices are only a guideline, please contact Holly Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Holly Lodge Reviews (85)

Total of 85, showing 61-80
10

Holly Lodge has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Holly Lodge has 85 reviews.

Overall Experience

  • 66
  • 19
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Date Published

85
3
5
13
72

Review from Paul (Son of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Lodge Nursing Home continues to provide a high level of care for its residents, whatever their condition or situation.
The staff are excellent and continue on a day to day basis to show both a gentle and caring approach to the residents, whatever the challenges they may pose.
It continues to
be my first choice as far as my mothers care needs are concerned.

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Review from Ann (Daughter of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very caring and engage with both service user and family. Cleaning goes on constantly. Good atmosphere.

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Review from Stephen M (Son of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home ticks all the right boxes. We looked at 14 other homes in the local area. Mum has been with you for nearly 4 years and is always clean and tidy and well-kempt. All the staff from the very bottom up to the very top are wonderful and treat everyone with respect. Thank you very much for all the
love and care you give our mum.

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Review from R C (Nephew of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all beyond reproach in all they do!


Very welcoming and caring environment. I would, without hesitation, recommend Holly Lodge.


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Review from D H (Niece of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to family and friends. The property is maintained, example, the lounge has just had a new carpet fitted.

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Review from Tracy L (Son of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted with challenging behaviour. The staff were extremely professional and helped on day one of my father's admission which had been a difficult time for the family. In the initial stages, there were some "settling in" which was challenging for the staff to get to know my father and
him, them. The manager of the home at Holly Lodge took on concerns on board as did the nursing staff and kept us informed and showed sensitivity and care during the initial stages of the settling in period. Thereafter, the lessons learnt seemed to have been applied consistently and to date, my father seems content and happy at the home. The nurses and carers are respectful of my father and other residents for that matter and their care seems genuine and not just "playing to the crowd" when we visited or when other relatives of the residents are present. We hope that the good standard of genuine care and respect at the home continues for as long as my father remains in their care.

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Review from Clive G (Son of Resident) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent care and is well looked after. I would hope to receive similar treatment if I required it later in life. The staff to resident ratio is very good and the home is always clean and tidy.

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Review from Susan M (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Lodge aims very high in standards of nursing, activity and pastoral care and has created a family atmosphere to include relatives and visitors if they so wish. Every member of staff contributes to the team strength and every resident is treated as a unique individual. After over 7 years of visiting,
I will miss them. Funding of dementia care is a serious issue nowadays but the residential care of the quality offered by Holly Lodge should be made available for all dementia sufferers.

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Review from P M-K (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residence has lovely grounds. It is always clean and feels safe and comfortable.
The staff are attentive and respectful.
We are happy with our choice and would recommend.

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Review from Rodney K (Husband of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holly Lodge Nursing Home provides specialist care for people living with dementia. It is a purpose built nursing home and very close to where I live. My wife has only been there for 4 months. The staff are always caring and understanding. At present, I have no complaints.

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Review from Paul N (Son of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this lovely home for the last 6 weeks since moving from a care home in Swansea. My mum has settled in really well thanks to the excellent care she has received.

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Review from Elieen D (Wife of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband could not have received better care if he had been royalty.
He was only in the home for a few weeks but he settled well, was always looked after and cared for and the staff treated him with full dignity at all times. My only regret is that he was admitted to hospital for 2 weeks and on my
insistance was returned to the above home. His care in hospital was not up to the standard of care received in Holly Lodge.


We were kept informed at all times and my daughter and myself were able to be present at his end. He died with dignity and pain-free. I could not have asked for anything more.


As I am retired district nurse I have been into a number of nursing homes in this area and Holly Lodge comes out top.


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Review from M T (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in Holly Lodge after a 3 hour ambulance journey. She was tired and emotional in spite of the excellent care given by the private ambulance crew.
She settled in physically quickly, though and was looked after caring and sensitively until she passed away two months later.

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Review from D W (Brother of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was moved from a home where he was not looked after and when we visited him he seemed withdrawn and sad. Since he has been here, we've noticed the lovely change in him. Smiling, chuckling and even putting words into a clear sentence! We thank our sister-in-law for fighting for him to move
to a much better and caring place!

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Review from Michelle B (Daughter-in-law of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to view Holly Lodge for my father-in-law. I was so pleasantly surprised with the staff, the facilities and the carer ratio. Holly Lodge is like Hotel not a home. The administrator was so accommodating to me, calling and arranging my father-in-laws transfer ran smoothly. I know he will be well
cared for and happy, which is all I ask for. Thanks to you all for helping to settle my father-in-law in. It made a difficult decision much easier. I would recommend Holly Lodge happily to anyone.

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Review from Ian B (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around Holly Lodge with my wife and my brother. I was so surprised at how clean the home was. The staff are so friendly. I felt the place was so professional and was at ease straight away with Holly Lodge staff taking care of my dad. Thank you for everything! The administrator is amazing, she
is kind, thoughtful and very organised, what would you do without her?, she is a valuable asset to your home.

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Review from Maureen (Wife of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always met with nice friendly staff.

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Review from Emma T (Regular Volunteer) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer I am always impressed with how I am welcomed with my dog Tizzy. We have been visiting for the past three years and enjoy seeing the residents. The activities lady is always professional, kind and extremely experienced. I have learnt a great deal from her and how to work with people suffering
from dementia.

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Review from David H (Son of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best possible care and living conditions were provided for my father. All staff were caring and attentive to his needs, his room was important to him and always clean and tidy. Sadly passing away 17th October. His passing was dealt with great care and dignity by all staff and management. We could not
have found a better home for dads last days. Dad never was very interested in food therefore all food offered was in line with his basic needs.

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Review from Linda S (Regular Volunteer) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I volunteer every week with the activities team. We listen to music while knitting and chatting. The residents enjoy our sessions. Sometimes there is only 1 lady and other times there are 3 or 4. I find the activities team very caring and engage with the residents in a friendly and encouraging way.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Holly Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Holly Lodge is calculated as follows: ( (151 Excellents x 5) + (4 Goods x 4) ) ÷ 155 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 01 Apr 2025

Dementia Care / Dementia Residential Care + Dementia Nursing Care


Awards / Recognitions (5)

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Meet the Team (6)

Rico

Rico Bustamante

Job Title: Home Manager

Joined: 2015

Rico finished his degree of Business Administration Major in Management in 2001 in the Philippines. He has always worked in the care industry particularly with Dementia since 2006. Rico has also studied Health and Social Care NVQ level 3 and 4 and participated in various training and workshops related to care and Dementia.
Rico is very passionate about making a difference in the lives of our residents especially with Dementia and likes to be positive in approaching any challenges.
Being a manager, Rico is very approachable. He ensures that the home delivers a compassionate and high quality of care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.


Ann

Ann Best

Job Title: Home Administrator

Joined: 2022

As Administrator, Ann is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Sandra

Sandra Holmes

Job Title: Weekend Home Administrator

Joined: 2018

Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.


Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.


Beata

Beata Trawczynska

Job Title: Head Chef

Joined: 2015

Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.


Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.


Nursing

Nursing Team

Job Title: Nursing Team

Joined: 2008

Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care.


Claude

Claude Ballard

Job Title: Maintenance Manager

Joined: 2021

Claude is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.