Jubilee House

Pound Lane, Godalming GU7 1BX
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9.9 56 Reviews
  • Jubilee House, Godalming
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.

The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet, and residents are welcome to bring their treasured possessions to make their room feel like home.

When a resident moves into Jubilee House, the skilled team finds out everything they can about their experiences, interests, likes and dislikes, to produce detailed care plans that are personalised to their needs and wishes.

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Care Provided by Jubilee House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nealsen Veerasawmy (Home Manager)
  • Admission Criteria
    • Assessment Prior to Admission
    • Ages 55+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Jubilee House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,583
    • Self-Funded Nursing Dementia Care from £1,823

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Jubilee House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Jubilee House Reviews (56)

Total of 56, showing 21-40
9.9

Jubilee House has a Review Score of 9.9 (9.905) out of 10, based on 16 reviews in the last 2 years. Over all time Jubilee House has 56 reviews.

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Review from Laura J (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently attended respite care. He was wonderfully looked after by all the staff and returned home to the rested family. The staff were genuinely kind and respectful, and we felt very happy to leave Dad in their care.

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Review from Carolyn F (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful and truly appreciative of the wonderful care you gave my father during his residency at Jubilee House. His main nurse was absolutely amazing, and he clearly had respect and affection for my father. I could not have asked for more. It is a very sad time, but I am so pleased that my father
ended his life in such a caring and loving home. Thank you.

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Review from Richard A (Son of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my late mother was a resident at Jubilee House receiving palliative care up until September 2020, both my father and I knew that this is where he wished to be should he fall I'll or become unable to care for himself.
Sadly after being diagnosed with terminal cancer in November 2021, we knew that
there would come a time that he would need care at the later stages of his illness.
Everyone from the customer relations manager to the nursing and care staff, to the chef could not have made my dad welcome or made him feel at home. Knowing all the members of staff due to Mum being a previous resident made the whole process so much easier for us.
When Dad was admitted as a resident, he was given the best palliative care throughout his remaining time, and with love and dignity, you could wish for your loved one.
I couldn't thank all the staff at Jubilee House enough and recommend them to prospective resident and their family.

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Review from Pamela P (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Jubille House since December 15th 2021. He has settled and responded well to the very caring staff. Lockdown has made it quite difficult to visit him within the home, so sometimes we can only see him through his bedroom window. We are aware there may come a time when he does not
recognise us, but at present, he is always so delighted t see us, for which we are grateful. The support to us from the staff has been excellent.

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Review from Elizabeth T (Wife of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had an unfortunate experience in another care home for respite, which landed him in the hospital for over five weeks. He always had dementia, but now it is considered more advanced. With the way this current care home works, both he and I are more accepting of the situation, and I certainly
realise it is the right place.

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Review from D B (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good warm welcome and reassurance that my husband will be cared for in all his situations. With a good compassionate team.

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Review from I P (Wife of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well looked after and settled really well, the only reason for moving him was to be closer to the family.

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Review from Trevor A (Son of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother's illness had amplified she seems to be happier than the last days at home. She has settled and appears to be at peace.

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Review from Maxine P (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience.
Staff extremely helpful and friendly.

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Review from Sarah N (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred to Jubilee House directly from the hospital as he was too ill to come home. Since arriving at Jubilee House, he has dramatically improved under their wonderful care. All of the staff are so friendly and caring. I am so pleased he is at Jubilee House.

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Review from Maurice G (Husband of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive a lovely welcome when I visit the nursing home. The nurses always ask if I would like a drink, which is excellent. It gives you that homely feeling. All the nurses and staff are very efficient, excellent and cheerful doing their work. Its an excellent and very efficient nursing home.

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Review from Alison H (Wife of Resident) published on 20 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very glad that the hospital found a place at Jubilee House for my husband, who suffers from advanced dementia. I have found the staff compassionate and caring. They have been fully supportive of me at this difficult time. They have kept me informed of any changes to his care. The cleanliness is
excellent.

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Review from Stephanie E (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with the care my Father has received at Jubilee House. He's been resident since 2017 and has been very well cared for throughout his time.
Communication and support from the staff to me is very good and has been particularly so throughout the covid pandemic.

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Review from David J (Husband of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been in the care of Jubilee House for four years. Over this time the care and attention she has received has been outstanding. What makes this home so special is every member of staff from the manager down is devoted to doing the best they can for everyone in their care. This includes
relatives where again time is taken to ensure you are in good health both physically and mentally.
Obviously, there are times when things go wrong, on these odd occasions they listen, provide feedback and do all they can to resolve the problem.
I have no problem in highly recommending Jubilee House as a first class care and nursing home.

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Review from Colin H (Husband of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Jubilee House since November 2017 and suffers from Altzheimers. The care she has received from the staff of Jubilee House is absolutely superb and we can not ask for anything better.
The staff always welcome me when visiting and always ask after my health, this means a lot to me.
I
do not have to worry about my wife's care and I can sleep at home with guaranteed peace of mind.
Thank you all at Jubilee House.

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Review from Caroline S (Daughter of Resident) published on 24 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Jubilee House for nearly 2 years. He has late-stage dementia and needs full nursing care. The staff are friendly and very caring. They are always approachable and respond to questions in a detailed way. The home is clean and bright and the residents kept clean and very
well cared for.
I would have no hesitation in recommending Jubilee House to anyone who wants their relative cared for in a friendly, warm environment by people who really do love their job.

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Review from Steve H (Son-in-law of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Jubilee House for a year now. The care she receives is fantastic. The staff are a good team and are attentive to her needs. The atmosphere is warm and friendly. The accommodation is of a very high standard and is well laid out so the residents can access all the
facilities. It is clean and well maintained. The catering is varied and popular! We get regular updates by phone or email on all medical issues. There is lots of entertainment and activities going on all the time. They are very understanding of dementia. Thank you Jubilee House.

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Review from Mike S (Husband of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is clean and is helpfully set out with all rooms; bedrooms and common rooms along one corridor. The small quiet lounge is especially nice. Staff are always visible and helpful. Communal events and activities are well run and are good for residents. The enthusiasm of staff and their
competence is clear to see. Only occasionally am I disappointed that my wifes glasses are not worn but have been left in her room - she needs her glasses. I am comfortable with the care and attention that my wife receives and that is important for me. She eats well and enjoys her food. Many thanks to all.

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Review from Brian L (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved to this home from another provider. I have been delighted with the care that has been provided to her. The staff and management have treated her with a genuine concern for her well being. The facilities are very good and she has settled in very well and appears to be as happy
as could reasonably be expected from someone in her condition. I am so pleased I moved her to this excellent care home.

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Review from B A (Wife of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Jubilee House has always provided excellent and compassionate care for the past one and half years of my husbands residency. His dementia has just recently escalated and they are struggling, however, they are so involved and supportive to me and my family and continue to work closely with the doctors,
specialists and agencies to provide the best care.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Jubilee House is calculated as follows: ( (173 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Nealsen

Nealsen Veerasawmy

Job Title: Home Manager

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.


I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.


My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.


The support is available within Care UK and I thoroughly enjoy being a Home Manager.