Jubilee House

Pound Lane, Godalming GU7 1BX
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9.9 56 Reviews
  • Jubilee House, Godalming
Jubilee House, based just off the high street in Godalming, is a purpose-built care home offering expert care for older people, including those living with Alzheimer's and other forms of dementia.

The home features an array of communal spaces and beautiful gardens, perfect for catching up with loved ones and adding to the friendly feel of the care home. All bedrooms at Jubilee House are equipped with a basin and toilet, and residents are welcome to bring their treasured possessions to make their room feel like home.

When a resident moves into Jubilee House, the skilled team finds out everything they can about their experiences, interests, likes and dislikes, to produce detailed care plans that are personalised to their needs and wishes.

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Care Provided by Jubilee House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Nealsen Veerasawmy (Home Manager)
  • Admission Criteria
    • Assessment Prior to Admission
    • Ages 55+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Jubilee House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,583
    • Self-Funded Nursing Dementia Care from £1,823

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Jubilee House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Jubilee House Reviews (56)

Total of 56, showing 41-56
9.9

Jubilee House has a Review Score of 9.9 (9.905) out of 10, based on 16 reviews in the last 2 years. Over all time Jubilee House has 56 reviews.

Overall Experience

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Review from S P (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very comfortable here and receives excellent care and respect.
She needs 24-hour care being unable to walk or look after herself.
I am pleased she is always clean and happy as possible under the circumstances.

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Review from C C (Niece of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jubilee House has looked after my Aunt for 2 years and continues to improve.
Acts upon feedback given.
Care has always been excellent.
Communication and admin have strengthened.
I have every confidence this is the right place for my Aunt.

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Review from Philip J (Son of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Jubilee House was excellent during my mother's final few days. They were extremely kind and full of care and understanding.

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Review from S H (Wife of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial move from his own home to the care home was very traumatic for my husband and for me. The staff at Jubilee House were so helpful and kind. Due to this calm and considerate treatment, my husband is now safe, calm and well cared for. The staff without exception are also very kind and caring
to me.
I am deeply grateful to everyone at Jubilee House for all that they do for my husband and me.

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Review from J H (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was admitted to Jubilee House in September 2016 in poor health. During the month since her admittance, her health is considerably improved and she is more stable mentally and emotionally. My Mother is a very difficult resident who requires considerable management. The manager of Jubilee House
and her staff are unfailingly kind, caring, firm and diplomatic and I applaud their wonderful care of my mother. The home is warm, spotlessly clean, personal care is excellent and the food is good.

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Review from Jane M (Daughter of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent nearly 18 months at Jubilee House.
All staff, managers, lead clinical nurse, registered nurses, carers, cleaners, chef, laundry staff are an amazing team who care for residents in a caring, kind and respectful way.
Mum was happy while at Jubilee House. Very sadly, her health deteriorated
and she passed away in April.
Her end of life care was managed in such a kind calm way. She had excellent care and she died very peacefully.
My family and I will always be grateful with how Mum was looked after.


Thank you to all at Jubilee House. I will never forget you all.


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Review from J S (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very caring and helpful. Dad took a few weeks to settle in but now seems happy and comfortable. The home is very clean and modern furnishings. Visitors always feel welcomed and are offered tea and biscuits. There is a nice garden terrace where residents can have a bit of time outside
in the warmer weather.

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Review from Barbara M (Relative of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has only recently moved into Jubilee Lodge and so far we have been very pleased with her care. The staff have been caring and considerate. Our relative and the premises are always clean and peaceful whatever time we call in. When we went to the interview and to view the home, we were impressed
by the professionalism of the management who were well organised and knowledgeable. Being able to have the assessment at home was a huge benefit in one situation. We would certainly recommend Jubilee Lodge.

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Review from Susan K (Sister of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are very satisfied with our brother's treatment. Everyone has been very kind to him and us and we know he is very well cared for.

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Review from B C (Brother of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the wonderful care my brother has received at Jubilee House. The staff are very helpful and caring.

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Review from J N (Friend of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my friend to have respite care at Jubilee House recently. Sadly her health deteriorated a few days before the move and she died only days after moving there. I could not have asked for better care for my friend. The staff were so attentive and kind and tried hard to encourage her to take
some food and drink but to no avail. I would highly recommend Jubilee House to anyone needing nursing care.

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Review from Janet L (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a 91 year old lady who was moved to Jubilee House from hospital in January 2016. From day one my brother and I knew we had made the right decision. All the staff are warm, caring and thoughtful people. She was treated with total dignity and respect. Although Mum was unable to get out of bed,
they made every effort to engage with her which included reading many of her letters and cards which she received virtually every day from her sister and nieces. Not an easy task!! Mum needed nursing care 24/7, this was also provided with the same care and respect. When Mum died, at the end of June 2016, just after we had visited, the news was given to us in a polite, respectful and sympathetic way. Thank you jubilee house.

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Review from Sharon M (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Jubilee House, the middle of February this year, after the care home she lived at for 2 years closed. I immediately liked the feel at Jubilee House, when I went to have a look round, the staff were so warm, helpful and friendly, and I felt my mother would feel at home in time,
and also the fact that it was nearer to me, I would see more of her. She has settled down and seems more content than she has for some time, all the staff are very caring and make time to chat to her, and look after all her needs.

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Review from J H (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at Jubilee House are caring and nice, feel like family.

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Review from Staphanie F (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Jubilee House for over a year. The care home has been very well designed and has a homely feel. The decorations throughout make it a warm and welcoming place. I particularly like the bunting. The home is always clean and tidy and it does not have the usual odour of most care homes.
The staff are helpful, caring and polite. I feel that my father is in a very safe environment with staff who care for him very well. I always speak highly of Jubilee House and I have recommended it to others.

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Review from S K (Friend of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I came to see our friend on her 100th birthday. Balloons and banners up, table laid with party poppers etc.
Really wonderful. Tea/coffee etc and lovely cupcakes.
All staff were great, helpful and cheerful. A great atmosphere. We were joined by relatives of the birthday girl, and great
fun had by all. The staff couldn't have done any more for us. Lots of photos taken to go in our albums. Well done to everyone at Jubilee house.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Jubilee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Jubilee House is calculated as follows: ( (173 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Jubilee House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Nealsen

Nealsen Veerasawmy

Job Title: Home Manager

After moving to England in 2008 I started work as a Carer for Care UK. The company offered a platform to deliver outstanding and person-centred care, alongside career progression opportunities.


I started as a Care Assistant, before working my way up first as a Team Leader, before doing my nursing training and becoming a Clinical Lead, Deputy Manager, before taking over as Home Manager.


My favourite part of each day is getting to spend time with the residents, chatting and having a laugh. Also, working with the other colleagues as a team towards a goal and being able to achieve it.


The support is available within Care UK and I thoroughly enjoy being a Home Manager.