The staff are all so dedicated and friendly to both residents and families
Angela G (Daughter of Resident)
The staff go the extra mile for all the residents. They know each resident and their needs
Nora M (Resident)
I would recommend this magical place any day
Brian S (Brother of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visiting Hours open.
Wi-Fi is available throughout the building.
Please let the home know if visitors would like to book for a meal.
Parking available at the care home.
Barchester Wykeham House Care Home has a Review Score of 9.6 (9.569) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 99 reviews.
Review from Theresa R (Daughter of Resident) published on 31 January 2025
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5.0 out of 5
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Review from Matthew C (Son of Resident) published on 2 October 2024
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4.0 out of 5
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Review from Jaynie A (Daughter of Resident) published on 19 September 2024
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5.0 out of 5
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Review from Y Y (Daughter-in-law of Resident) published on 18 September 2024
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4.0 out of 5
Reply from Feedback Team, The Feedback Team at Barchester Wykeham House Care Home
Thanks for your review, we're sorry to learn you weren't happy with our menus. We've taken your feedback on board and shared it with the team, who have recently created a food committee that attends monthly meetings between our chef and residents to review all of our food offerings, and I'm pleased to share that the first meeting went well. The meetings enable the home to review what they offer and allow time for the residents to share their meal suggestions, and feedback on what they would like more/less of and make sure everyone's preferences are factored into the menus. Our budget is an average guide, but as the cost of food is high at the moment, we buy some food items in bulk from our suppliers which provides us with better prices than you would see in a shop and this is why the budget seems less than you would be able to cater personally. Our home team is on hand if you wish to share any suggestions, or comments or for any other support. Kind regards, Customer Feedback Team.
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Review from Bridget P (Respite Resident) published on 28 May 2024
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you very much for choosing Wykeham House for your respite stay and your kind words. It was our pleasure to have supported you during your recovery.
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Review from Sharon M (Daughter of Resident) published on 15 May 2024
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4.0 out of 5
Reply from Camille Corbett, General Manager at Barchester Wykeham House Care Home
Thank you for your review. Our team will be delighted that their hard work and dedication have been recognised. We will pass your comments on.
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Review from Arthur M (Son-in-law of Resident) published on 3 May 2024
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5.0 out of 5
Reply from Julia Christodoulides, Genral Manager at Barchester Wykeham House Care Home
Thank you very much for your kind comments and 5 star review. We will share them with the team they will be delighted all their hard work has been highlighted.
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Review from E C (Respite Resident) published on 23 April 2024
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4.0 out of 5
Reply from Julia Christodoulides, Genral Manager at Barchester Wykeham House Care Home
Thank you very much for your review. We appreciate you taking the time to complete and delighted to see you are very pleased with your experience with us.
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Review from Cilla T (Daughter of Resident) published on 21 March 2024
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4.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank your review. We appreciate you taking time to complete a review and will feed back your comments back to the team.
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Review from J D (Wife of Resident) published on 19 March 2024
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you so very much for taking the time to complete a review and for your lovely words. It means so very much to us all at Wykeham House. It is our pleasure and thank you again.
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Review from Jan T (Wife of Resident) published on 14 March 2024
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your 5-star review and kind words. It is our pleasure to care for your husband and lovely getting to know you.
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Review from Sarah W (Granddaughter of Resident) published on 20 February 2024
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you very much for your kind words, we will pass them on to the team. It was lovely to get to know you and your family and our honour to care for your grandmother.
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Review from Julie C (Daughter of Resident) published on 5 October 2023
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5.0 out of 5
Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home
Thank you Julie for the review, I am pleased that you were happy with the care we provided for your father, it was a pleasure to care for father our thoughts are with you at this time.
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Review from A H (Son of Resident) published on 4 October 2023
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5.0 out of 5
Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home
Thank you for your review; it was a pleasure looking after your father and getting to know you all over the last few years.
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Review from Caroline D (Daughter of Resident) published on 2 October 2023
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5.0 out of 5
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Review from M S (Wife of Resident) published on 7 June 2023
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4.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for taking the time to complete a review, it's nice to hear you find the home friendly, cheerful and happy which is what we aim to achieve to make it a nice home from home for our residents.
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Review from M T (Daughter of Resident) published on 31 May 2023
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5.0 out of 5
Reply from General Manager, General Manager at Barchester Wykeham House Care Home
Thank you for your review, our chefs will support with suitable menu choices for your mother to ensure she has enjoyable meal times with food she enjoys.
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Review from Sue F (Daughter of Resident) published on 10 February 2023
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2.0 out of 5
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Review from J D (Daughter of Resident) published on 30 November 2022
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5.0 out of 5
Reply from julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for the review. It's lovely that your mother has settled into the home so well and is happy here. I'm sure we will continue to have lots of laughs.
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Review from J C (Husband of Resident) published on 16 September 2022
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Overall Experience
5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review; it was a pleasure to look after your wife during her Dementia Journey and support you.
We look forward to seeing you when you call in to visit and come along to our events.
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The Review Score of 9.6 (9.569) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.569 for Barchester Wykeham House Care Home is calculated as follows: ( (133 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 202 Ratings = 4.569
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jun 2023
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Job Title: General Manager
Joined: 2010
Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!
I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.
Job Title: Administrator
Joined: 2018
I joined Wykeham House in November 2018 and I am responsible for the financial and administration at the home.
I throughly enjoy the variety of my position and the interaction with my colleagues,Residents and their families in this happy, warm and friendly home
Job Title: Activities Lead
Joined: 2022
I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.
Job Title: Head of Maintenance
Joined: 2016
My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.
Job Title: Head of Housekeeping
Joined: 2003
I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.
Job Title: Unit Manager
Joined: 2013
Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team
Job Title: Registered General Nurse
Joined: 2019
I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day
Job Title: Trainee Care Practioner
Joined: 2016
Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.
Job Title: Carer
Joined: 2015
Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.
Job Title: Deputy Clinical Manager
Joined: 2023
I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.
Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.
Job Title: Head Chef
Joined: 2023
I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.
Job Title: Clinical Lead
Joined: 2020
I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.
Job Title: Housekeeping
Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.
Job Title: Care practitioner
Joined: 2022
I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.
