The staff are all so dedicated and friendly to both residents and families
Angela G (Daughter of Resident)
The staff go the extra mile for all the residents. They know each resident and their needs
Nora M (Resident)
I would recommend this magical place any day
Brian S (Brother of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visiting Hours open.
Wi-Fi is available throughout the building.
Please let the home know if visitors would like to book for a meal.
Parking available at the care home.
Barchester Wykeham House Care Home has a Review Score of 9.6 (9.569) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 99 reviews.
Review from M R (Partner of Resident) published on 24 February 2022
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5.0 out of 5
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Review from K S (Daughter of Resident) published on 8 February 2022
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review, I am glad that your father enjoyed his stay with us. Our staff are always friendly and love to make our residents and visitors feel at home.
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Review from P M (Wife of Resident) published on 24 November 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review, we are happy that your husband enjoyed his stays with us and we look forward to welcoming him back again when needed.
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Review from Belinda H (Daughter of Resident) published on 6 August 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for the review. It's a pleasure looking after mum; she fills the home with her bubbly personality and wicked sense of humour.
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Review from Hannah H (Granddaughter of Resident) published on 5 August 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review, I'm glad you and your relative are happy with life at Wykeham house. It is really nice to be welcoming more relatives and friends back into the home and getting residents out and about on trips.
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Review from H D (Resident) assisted by family/friend published on 7 July 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your lovely review. It is a real pleasure having you live with us here at Wykeham House and we to enjoy the laughs we share. I will pass your comments onto the Head Chef too, he will be pleased.
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Review from Peter S (Resident) published on 6 July 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you Peter your review means a lot to us all here. All the lovely ladies enjoy looking after you.
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Review from Robert M (Resident) published on 6 July 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you Robert for your review. We are pleased you are happy here as are we having you here. We will let the staff team know your lovely comments about them.
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Review from Carmel L (Resident) published on 6 July 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you, Carmel, we will pass on your comments about the lovely staff team here at Wykeham House they will be pleased to hear that you are happy and feel well looked after.
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Review from Janice N (Daughter of Resident) published on 29 June 2021
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5.0 out of 5
Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home
Thank you for your review. I am glad that your father is happy here. All the staff take pride in making residents feel at home and get involved with a whole-home approach to care at Wykeham House.
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Review from A H (Resident) published on 28 June 2021
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5.0 out of 5
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Review from Mary T (Resident) published on 28 June 2021
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5.0 out of 5
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Review from Derek E (Son of Resident) published on 14 June 2021
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for that lovely review. We miss your father but are happy that we were able to keep your father comfortable in his final days. Once restrictions are lifted we will be happy for you to come in and visit us.
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Review from Maureen Z (Wife of Resident) published on 18 November 2020
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4.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review, I am glad that you are happy with your husbands care at Wykeham House, We will be happy to welcome you to our new visiting suite on your next visit and the activities coordinator will attend to discuss the activities your husband enjoys in the home.
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Review from Peggy S (Resident) published on 1 October 2020
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review, I am glad you are happy with us here at Wykeham House. I will arrange to meet with you and the activities team to discuss how we can plan more activities that you will enjoy participating with.
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Review from V D (Resident) published on 8 September 2020
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5.0 out of 5
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
We are really happy that the whole team here Wykeham House were able to give everyone a taste of the seaside. Thank you for your lovely review.
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Review from A H (Granddaughter of Resident) published on 24 August 2020
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5.0 out of 5
Reply from julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for this lovely review, I am glad you are happy with your nan's care.
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Review from Veda P (Resident) published on 16 June 2020
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Overall Experience
4.0 out of 5
Reply from Sue Stroud, Customer Relationship Manager at Barchester Wykeham House Care Home
Thank you for your comments, I really loved what you said.
It was lovely hearing from you.
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Review from M E (Respite Resident) published on 2 December 2019
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5.0 out of 5
Reply from Sue Stroud, Customer Relationship Manager at Barchester Wykeham House Care Home
We are so pleased you had a lovely experience. We wish you well and are always here if you need us again.
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Review from P E (Wife of Resident) published on 2 December 2019
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5.0 out of 5
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The Review Score of 9.6 (9.569) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.569 for Barchester Wykeham House Care Home is calculated as follows: ( (133 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 202 Ratings = 4.569
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jun 2023
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Job Title: General Manager
Joined: 2010
Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!
I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.
Job Title: Administrator
Joined: 2018
I joined Wykeham House in November 2018 and I am responsible for the financial and administration at the home.
I throughly enjoy the variety of my position and the interaction with my colleagues,Residents and their families in this happy, warm and friendly home
Job Title: Activities Lead
Joined: 2022
I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.
Job Title: Head of Maintenance
Joined: 2016
My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.
Job Title: Head of Housekeeping
Joined: 2003
I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.
Job Title: Unit Manager
Joined: 2013
Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team
Job Title: Registered General Nurse
Joined: 2019
I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day
Job Title: Trainee Care Practioner
Joined: 2016
Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.
Job Title: Carer
Joined: 2015
Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.
Job Title: Deputy Clinical Manager
Joined: 2023
I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.
Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.
Job Title: Head Chef
Joined: 2023
I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.
Job Title: Clinical Lead
Joined: 2020
I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.
Job Title: Housekeeping
Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.
Job Title: Care practitioner
Joined: 2022
I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.
