The staff are all so dedicated and friendly to both residents and families
Angela G (Daughter of Resident)
The staff go the extra mile for all the residents. They know each resident and their needs
Nora M (Resident)
I would recommend this magical place any day
Brian S (Brother of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Visiting Hours open.
Wi-Fi is available throughout the building.
Please let the home know if visitors would like to book for a meal.
Parking available at the care home.
Barchester Wykeham House Care Home has a Review Score of 9.6 (9.569) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 99 reviews.
Review from C H (Sister of Resident) published on 2 December 2019
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5.0 out of 5
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Review from L K (Wife of Resident) published on 11 November 2019
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5.0 out of 5
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Review from P M (Resident) published on 14 August 2019
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3.0 out of 5
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Review from Diane D (Niece of Resident) published on 1 August 2019
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5.0 out of 5
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Review from Paul S (Son of Resident) published on 10 July 2019
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5.0 out of 5
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Review from Michael J (Son of Resident) published on 24 May 2019
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5.0 out of 5
A well-run home with care at its centre.
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Review from Angela G (Daughter of Resident) published on 9 April 2019
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5.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Hello Angela, thank you so much for your lovely review, I was so sorry to hear about your father's passing, but I am so pleased that your father's care at the end of his life was really good and that this gave you the comfort you and your family needed at such a difficult time. I will pass this feedback onto all the staff it is really good for them to get positive feedback on the outstanding care they provide at Wykeham House.
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Review from Maida K (Resident) assisted by family/friend published on 9 April 2019
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Overall Experience
4.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Hello Maida, thank you so much for taking the time to write a review on your respite stay at Wykeham House care home after your operation, it is always lovely to know that we get it right, and very pleased that you may not want to leave as we are providing great care and a positive experience for you.
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Review from Beryl T (Resident) published on 26 March 2019
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Overall Experience
3.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Hello Beryl, thank you for your review of Wykeham House, it is good to know we are providing great service for you in our home. The staff put 100% into ensuring that you have everything you need and feel safe and cared for. We now have a new Manager in place which will give stability to the running of the home. we hope you continue to enjoy living at Wykeham House and value your feedback.
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Review from Michael M (Son of Resident) published on 26 March 2019
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5.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Thank you Michael for your feedback on Wykeham House, we are pleased that you find the quality and delivery good, we are always striving to make improvements and your feedback is essential in us being able to see where we can improve and where we are getting the service right for you.
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Review from Nora M (Resident) published on 26 March 2019
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Overall Experience
5.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Thank you Nora for your kind review, we are so pleased that you received great service and quality at Wykeham House Care Home, and that the staff look after you and provide the very best care.
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Review from Brian S (Brother of Resident) published on 18 January 2019
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5.0 out of 5
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Review from John K (Nephew of Resident) published on 3 January 2019
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Overall Experience
5.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Thank you John for your positive feedback, it is really good to hear that the team at Wykeham House did a great job in looking after your aunt so well.
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Review from Jane A (Daughter of Resident) published on 3 January 2019
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5.0 out of 5
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care Home
Thank you so much for your feedback, it is really good to hear that the staff and the home are exceeding your expectations and the team at Wykeham House are doing a really good in taking excellent care of your mum.
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Review from Jane H (Daughter of Resident) published on 1 October 2018
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5.0 out of 5
Reply from Kathleen liang, Acting General Manager at Barchester Wykeham House Care Home
Thank you so much for leaving such a positive review.
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Review from R S (Friend of Resident) published on 26 September 2018
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4.0 out of 5
Reply from Kathleen Liang, Acting General Manager at Barchester Wykeham House Care Home
Thank you so much for your review. We look forward to seeing you again.
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Review from Wendy C (Daughter of Resident) published on 12 July 2018
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Overall Experience
5.0 out of 5
Reply from Kathleen liang, Acting General Manager at Barchester Wykeham House Care Home
Dear Wendy, thank you for leaving such positive feedback. It was a pleasure to look after mum. I shall relay your appreciation to the team. Regards Acting General Manager
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Review from Peter W (Nephew of Resident) published on 18 June 2018
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Overall Experience
4.0 out of 5
Reply from Kathleen Liang, Acting General Manager at Barchester Wykeham House Care Home
Dear Peter Thank you for leaving such positive feedback, it is appreciated by all of us. I shall relay your appreciation to the team. Thank you
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Review from Carol F (Niece of Resident) published on 8 June 2018
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care Home
Dear Carol, Thank you so much for the lovely review, it's wonderful to hear such positive feedback. I shall relay your appreciation to the team.
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Review from Laura T (Daughter of Resident) published on 29 May 2018
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Overall Experience
5.0 out of 5
Reply from Kathleen liang, Deputy Manager at Barchester Wykeham House Care Home
Dear Laura, thank you so much for your kind words! I shall relay your appreciation to the team. Regards Kathleen
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The Review Score of 9.6 (9.569) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.569 for Barchester Wykeham House Care Home is calculated as follows: ( (133 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 202 Ratings = 4.569
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jun 2023
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Job Title: General Manager
Joined: 2010
Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!
I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.
Job Title: Administrator
Joined: 2018
I joined Wykeham House in November 2018 and I am responsible for the financial and administration at the home.
I throughly enjoy the variety of my position and the interaction with my colleagues,Residents and their families in this happy, warm and friendly home
Job Title: Activities Lead
Joined: 2022
I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.
Job Title: Head of Maintenance
Joined: 2016
My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.
Job Title: Head of Housekeeping
Joined: 2003
I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.
Job Title: Unit Manager
Joined: 2013
Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team
Job Title: Registered General Nurse
Joined: 2019
I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day
Job Title: Trainee Care Practioner
Joined: 2016
Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.
Job Title: Carer
Joined: 2015
Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.
Job Title: Deputy Clinical Manager
Joined: 2023
I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.
Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.
Job Title: Head Chef
Joined: 2023
I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.
Job Title: Clinical Lead
Joined: 2020
I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.
Job Title: Housekeeping
Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.
Job Title: Care practitioner
Joined: 2022
I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.
