Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
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9.6 99 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.

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Care Provided by Barchester Wykeham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Christodoulides (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Wykeham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,544

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.


  • Parking

  • Parking available at the care home.


Barchester Wykeham House Care Home Reviews (99)

Total of 99, showing 61-80
9.6

Barchester Wykeham House Care Home has a Review Score of 9.6 (9.569) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 99 reviews.

Overall Experience

  • 68
  • 26
  • 4
  • 1
  • 0

Date Published

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8
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Review from Christine A (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of end of life care for 12 days. She was looked after so well, treated with dignity and cared for so tenderly. The family was looked after too through a very difficult time. Wykeham House is a very caring place with good staff.

Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care Home

Dear Christine, thank you so much for your kind words. I shall relay your appreciation on to the team.


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Review from Carrie A (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly, professional and helpful. The place is bright and clean and there is a good positive atmosphere here. I would not hesitate in considering this home for a member of my family. The receptionist is always welcoming and friendly and helpful everytime I have been here at the
weekend.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Carrie, Thank you for your review. The feed back is always helpful to the team and they will all be made aware of this. Thank you again


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Review from S G (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Wykeham House have been very welcoming and Mum has felt very comfortable during her time here.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. We are continually reviewing the services offered at our home and appreciate your honest feedback.


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Review from Diana P (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with mum's care since she has been here. It is our first experience of mum in a care home and you have all been very kind and helpful.

Reply from Shirley Emilio, General manager at Barchester Wykeham House Care Home

How lovely that your first experience of care has been so positive. It should always be this way. Thank you for your feedback.


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Review from J B (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and staff very kind and helpful. My mum gets on well with all care staff.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. It is greatly appreciated and will be shared with all the team.


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Review from E F (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and support that the care home has given mum and us as a family. She is happy, well cared for and feeling at home. Food is fantastic.

Reply from Shirley Emilio, General manager at Barchester Wykeham House Care Home

Thank you so much for your review.


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Review from S W (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appreciated the support given to her post-operatively. The food was excellent and staff very caring and friendly. (However, someone forgot to help with her shower I had been arranging) so needed to find another person.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback, we will share with the team.


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Review from June (Stepdaughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was treated with care and respect while with you. The staff were so kind.
If he needs to come back, we wouldn't hesitate.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your comments, it was a complete pleasure. Look forward to seeing you again.


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Review from Jane E (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care for the resident and very supportive towards carer.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review, it is greatly appreciated and will be shared with the team.


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Review from Hilary C (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and attention dad us receiving. He has only been here for 1 week after emergency admission and totally amazed in the difference in dad. He looks so well.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for taking the time to do the review and how happy you are with your fathers progress. We will share this with all the team at Wykeham House.


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Review from D B (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this care home now for 18 months. At the beginning, I felt quite lonely and not at peace, however, the staff helped a great deal to make me feel at home and cared for.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for your valued feedback and taking the time to complete the review.
So glad you feel at home here at Wykeham House.


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Review from M P (Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are good and kind and make me laugh nothing is too much trouble overall very good.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your valued feedback, I will ensure this is shared with the team. We all look forward to creating more fun and laughter together.


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Review from Simon T (Son of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from management, carers, cleaning staff are polite friendly and welcoming and seem to genuinely care.
My father is well looked is well looked after and seems content with his surroundings. The care home is always very clean and generally free from odours. I think the team do a fantastic
job. Thank you.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. We genuinely strive to create a welcoming atmosphere for everyone and the team really appreciate all feedback.


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Review from Janet D (Daughter of Resident) published on 27 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with love and respect and we have nothing but praise for the nurses, carers and all the staff here.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. It is appreciated and will be shared with the team at Wykeham House.


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Review from Kern B (Grandson of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful looking after my Grandad whilst we were away, ensuring he had a room close to the communal area made sure he was happy with the oxygen supply.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for your feedback and that you were happy for your grandad to be with us at Wykeham House whilst you were away.


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Review from Icona M (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased Mum is here, the staff have been wonderful to her and continue to help her with her issues. Now that new management have been brought in we feel it can only get even better.


Only a couple of tiny issues:


Smell - whilst this is much better it could be further enhanced by more

deep cleaning and washing down of woodwork, nice smellies.


If residents are in their rooms, there should always be a knock on the door first - this has not been consistent.


We feel we can approach staff with any issues. Thank you.


Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you very much for your feedback. We are continually looking at how we can improve our service. We have door hangers which are being used to indicate what peoples status may be as well as training to transmit the importance of our knock and wait policy before entering bedrooms.
Re the aroma in the home, this has been resolved with new products. Once again thank you.


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Review from Elizabeth L (Daughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Wykeham House since April 2017. She has been very happy there and well looked after. She had a problem recently that she felt strongly enough about to want to complain to the manager. The manager of the care home dealt with it kindly, especially as my mother was rather
confused about what she told her. The issue was followed up and I was informed by telephone and email of the result. I was pleased with the sympathetic way the matter was handled and appreciate the sometimes difficult circumstances under which the staff work. The nursing and caring staff always seem to be cheerful and patient with the residents.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your comments. We really do value your feedback regarding our services at Wykeham House as we strive constantly to be effective in what we do.


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Review from Chrissie L (Daughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to respite care following hospital. She was cared for excellently. Staff were welcoming, cheerful, helpful and efficient. The building was in good repair with only the smallest blemishes. The food was good and appreciated by an elderly lady with poor appetite following an illness. The
attractive presentation was able to inspire good eating. All in all a great stay.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Dear Chrissie, Thank you very much for your review, it is lovely to hear and that we were able to support your mum after being in the hospital. I will be sharing this with all the team.


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Review from Rowenna A (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first went into Wykeham House two and a half years ago she was given two weeks to a month to live as her weight was so low.
With the care of the home, my mother put on weight and is still with us two and a half years on.
The staff are very helpful and friendly, always ready to listen
to what you have to say and take on board any concerns you may have.
The home is always clean and I have never found mum unclean, she is bed bound and has never had a bed sore.
It is a very caring home and I would definitely recommend it.

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Review from D E W (Husband of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the CQC report, much activity has taken place (for the better). Many changes have taken place on the management side. This brought many outside personnel walking about giving their views on what should be done; this has an upsetting mood on the residents, seeing them as strangers.


The whole

atmosphere changed, especially on the so called management side, no welcoming, smiling faces or greetings until the new manager came on the scene. The atmosphere changed all being with a smile and "Good morning" etc. The (I'm the boss) attitude over the past couple of months has gone, everyone is happy and talkative.


The care and attention given to my wife is second to none, although she is sometimes difficult, they persevere with her and get a result. I cannot find any faults in the paperwork etc; all up to date.


Much has been accomplished in the past few months. The new feature - 1st-floor memory lane (with garden feel) everyone speaks about as a good feature. Why? I took my wife out in front of the mural on the wall and mentioned the fact it is a nice scene, her reaction after a few moments was Richmond Park, it reactivated her memory of years ago spending time in Richmond Park. The place she recalled is now known as "Isabella Plantation".
So, I'm just one of many people who are glad to see and hear that the garden feature is staying, and with the new manager in the chair, management is going in the right direction too.


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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Barchester Wykeham House Care Home is calculated as follows: ( (133 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 202 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (55)

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Meet the Team (14)

Julia

Julia Christodoulides

Job Title: General Manager

Joined: 2010

Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!


I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.


Sandy

Sandy Morgan

Job Title: Administrator

Joined: 2018

I joined Wykeham House in November 2018 and I am responsible for the financial and administration at the home.
I throughly enjoy the variety of my position and the interaction with my colleagues,Residents and their families in this happy, warm and friendly home


Rachel

Rachel Stevens

Job Title: Activities Lead

Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.


Richard

Richard Hill

Job Title: Head of Maintenance

Joined: 2016

My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.


Rey

Rey Chavez

Job Title: Head of Housekeeping

Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.


Haidee

Haidee Lucinairo

Job Title: Unit Manager

Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team


Fatou

Fatou Jenj

Job Title: Registered General Nurse

Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day


Subha

Subha Sooprayen

Job Title: Trainee Care Practioner

Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.


Cindy

Cindy Pang

Job Title: Carer

Joined: 2015

Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.


Peng

Peng Li-Poole

Job Title: Deputy Clinical Manager

Joined: 2023

I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.


Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.


Rey

Rey Zenit

Job Title: Head Chef

Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.


Karen

Karen Tabalina

Job Title: Clinical Lead

Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.


Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.


Akhil

Akhil Chalingal

Job Title: Care practitioner

Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.