Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
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9.6 99 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.

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Care Provided by Barchester Wykeham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Christodoulides (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Wykeham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,544

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.


  • Parking

  • Parking available at the care home.


Barchester Wykeham House Care Home Reviews (99)

Total of 99, showing 81-99
9.6

Barchester Wykeham House Care Home has a Review Score of 9.6 (9.569) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 99 reviews.

Overall Experience

  • 68
  • 26
  • 4
  • 1
  • 0

Date Published

99
2
8
17
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Review from Amanda B (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident at Wykeham House for just over a year. I can honestly say that the staff at Wykeham have made this very difficult time for our family bearable. They are so caring and patient. There has been a change in the management recently which has caused a few ripples with the staff
but all seems to be settling. I hope Barchester appreciates the staff they have at Wykeham.

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Review from R H (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and treat mum with respect and look after her very well. Food is very good and the home is kept very clean and tidy.
Mum has settled in very well and loves it.
I would recommend the home and people to anyone looking for care for their loved ones.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback. Its really appreciated and will be shared with the team.


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Review from D E (Husband of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Wykeham House for nearly 5 years. All of the staff are very friendly and are always ready to help including management. I would and I do recommend this place to anybody who needs to put a loved one in care.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Dear David. Thank you for your review of the care provided at Wykeham House. The staff are very proud of all their efforts and work hard every day to make the residents safe and happy. I am glad to see and receive confirmation that this is the case for your loved one. Please continue to provide us with your feedback as this helps us to keep up the good work and make better improvements to our service.


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Review from Ralph C (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, always friendly, calm and happy in a modern environment that is always maintained to the highest of standards. This tells me that my mum is in the best place possible.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Dear Ralph, thank you for your feedback. It is much appreciated and goes a long way for myself and the staff team to keep driving forwards and working hard to make a positive difference to the people under our care. Thank you for choosing us and we will continue to work hard to meet your mum's care needs and make her stay with us a happy fulfilling one.


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Review from Julia B (Daughter of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I viewed Wykeham, I was told that there are a lot of activities for the residents. When my mother started, I discovered there wasn't much daily activity and one of the activity coordinators had one day as a carer which left no one to do activities, or if there were, very little by someone else.
I felt there could have been more time listening to music rather than watching the telly. My mother is used to more interaction with people which I feel she isn't getting at Wykeham.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback and critic. There are two staff members that make up the Activity Team in the home, and between them have 70 hours per week. In addition, there is another staff member that supports them two days a week. This means every day for 7 days of the week, there is always someone in the home who can lead and coordinate the activities in the home. We, however, need to address and work a bit more on where and how those activities are provided to ensure all four living areas in the home share, take part and enjoy the program that is in place. I will also be looking specifically at the interaction and engagement with other people that your mother needs, and will give you direct feedback on how we progress in meeting this for her.


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Review from Sylvia C (Niece of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care my Aunt has received in these last five years as very good. There has been much improvement in the last 2 years since the new manager has taken over such as facilities, training, new staff, decor, activities and a lot of care to all residents to make everyone feel at home.
Residents families are given a lot of respect. My Aunt's younger brother died recently and I was entering hospital that week and too ill to visit. The staff were extremely helpful and caring to my grieving Aunt until I was able to visit a week or so later. This was much appreciated. My Aunt will be 100 soon.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you! Your comments are appreciated and will be shared with the team.


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Review from Judy G (Friend of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is now five years since my friend had her stroke and had to make Barchester Wykeham House her home- to begin with, she was quite bright but over the years appeared to have lost her spirit. Recent months have shown massive improvements, this I believe is due to good management, a great occupational
therapist and improved care and observation. I have only marked care as satisfactory because in some cases this still needs improvement- but is improving.

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Review from Christine G (Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident/patient at Wykeham House. In that capacity, I have found the home to be excellent/good in an overall package - all teams, cleaners, carers, activities, nursing staff. The maintenance man is a very excellent person doing all the home at the moment alone.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you, Christine, for your compliments. It is always lovely to hear directly from someone residing in the home and receiving our services.


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Review from Debbie G (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my mother's last few hours of life the staff were fantastic, so kind, the tea and biscuits really helped. We were really looked after, and mum was made as comfortable as possible, and pain-free. We thank the staff for their kindness and compassion.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you, Debbie, it was a pleasure. I hope you and the family are well, please visit anytime. Thank you for your kindness as well.


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Review from J S (Daughter-in-law of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food very good. Bed is a bit hard, position within the home not acceptable for someone who has all their faculties as was told the room would be upstairs and ended up on ground floor with more dementia related residents.
Staff very helpful and friendly and couldn't do enough for me.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your response and your very positive comments on food, the staff and their service. I am glad to see that in that you rated those areas excellent as well as care/support, that you were treated with dignity and the cleanliness of the home. I am sorry that we were not able to accommodate you in your room/area of choice for your short stay with us. Should you return for another period of stay in the future we will endeavour to meet your preference.


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Review from Viv C (Daughter of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my mum the staff are always very friendly and welcoming and my mum seems very well cared for. I have nothing but admiration for the staff at Wykeham House.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your positive comments. I am very proud of the team at Wykeham House and we will continue to work hard to make improvements in all aspects of our work


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Review from J M (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been first class. Nurses and staff had been just lovely, i look forward to coming again for respite in the future.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you Mrs JM. It was a pleasure having you stay with us for respite. I am glad you found the nurses and carers lovely and l hope you will come back whenever you need another break. Your compliments have been passed onto the staff.


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Review from L E (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole carers work very hard to create a caring environment and genuinely seem to care for the residents. However, they are frequently under time pressure from under staffing and sickness absence. This means they they may not be able to spent sufficient time with individual residents, especially
those who are not mobile, and who therefore can feel isolated.


Individual carers are mostly good, occasionally do not respond to residents who are speaking to them. Training in communication skills has been organised to hopefully this will improve. Some carers go the extra mile, and relate to the residents, others do not really listen and laugh when they are speaking.


Nursing is variable with failure to notice symptoms of infection and lack of knowledge of geriatric immune response (or lack of); one or two very good and sensitive, and listen to residents and family. There seems to be a fear of asking the GP, and are reactive rather than proactive with health issues unfortunately.


Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback. Good and constructive critic is always welcome and appreciated. Your compliments will be shared with the team and your critic and suggestions used to address improvements for the home. Please feel free to see me in person to discuss how we can all work together for the benefit of those living in our home and anyone using the service


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Review from Timothy G (Husband of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service, a place I would hope to go to when my time comes. The care they give to my wife is friendly, my wife likes a joke and has fun. Of course she would be happy at home with me, but that's impossible. It would be nice to see her out of bed for the summer.

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Review from Howard (Cousin of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been well cared for generally. Her hearing aids are often problematic - she says that when she is washed in the mornings the aids are frequently not removed, so often have water in the tubes or when they are removed they are done roughly and tubes have fallen out. We have had to take them
to the hospital for repairs.

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Review from Diane B (Daughter of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 2 months we have noticed a great improvement in my mothers communication skills. Since having daily activities she hardly disturbs her room at all. She seems very content there after 16 months there. The staff are very respectful of their dignity and very kind. All staff are very approachable,
if you have any queries.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your kind comments. There has been a strong drive within the team at Wykeham House to improve the social life of residents within the home especially on our Memory Lanes as well as engagement with the community in Horley. I am pleased that the result is a direct impact on your mother's communication skills. We will continue in this direction and your on going support is instrumental in all we are aiming to achieve


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Review from Ronald T (Husband of Resident) published on 23 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied by care in this nursing home, staff from manager down are all superb in what they do, they seem to take client requests seriously and compassionately. Overall my family are delighted with the treatment my wife is getting.

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Review from Peter E (Son of Resident) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Wykeham House just over 6 months ago my mother has really responded well to the care and attention provided. Her family all feel she is in safe hands because the entire staff have shown great care and respect for her as an individual.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you very much Tom for your kind words of support and encouragement for the staff team. I am glad to hear that you feel assured of your mother's care and safety at Wykeham House. I will pass your message to our team.


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Review from Rosemary T (Daughter of Resident) published on 16 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Family members were invited to have a Sunday roast with the family member who resides at Wykeham House. Wonderful occasion. Well organised. Lovely atmosphere. Food amazing. Great occasion and look forward to a get together.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

It was a real pleasure for me and my team to share a simple tradition such as a Sunday Roast with all the residents and their families. Something that all our residents would have at one time enjoyed at home with their families and loved ones. Thank you for joining us and supporting our activities programme.


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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Barchester Wykeham House Care Home is calculated as follows: ( (133 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 202 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (55)

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Meet the Team (14)

Julia

Julia Christodoulides

Job Title: General Manager

Joined: 2010

Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!


I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.


Sandy

Sandy Morgan

Job Title: Administrator

Joined: 2018

I joined Wykeham House in November 2018 and I am responsible for the financial and administration at the home.
I throughly enjoy the variety of my position and the interaction with my colleagues,Residents and their families in this happy, warm and friendly home


Rachel

Rachel Stevens

Job Title: Activities Lead

Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.


Richard

Richard Hill

Job Title: Head of Maintenance

Joined: 2016

My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.


Rey

Rey Chavez

Job Title: Head of Housekeeping

Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.


Haidee

Haidee Lucinairo

Job Title: Unit Manager

Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team


Fatou

Fatou Jenj

Job Title: Registered General Nurse

Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day


Subha

Subha Sooprayen

Job Title: Trainee Care Practioner

Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.


Cindy

Cindy Pang

Job Title: Carer

Joined: 2015

Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.


Peng

Peng Li-Poole

Job Title: Deputy Clinical Manager

Joined: 2023

I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.


Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.


Rey

Rey Zenit

Job Title: Head Chef

Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.


Karen

Karen Tabalina

Job Title: Clinical Lead

Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.


Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.


Akhil

Akhil Chalingal

Job Title: Care practitioner

Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.