Kings Lodge Care Centre

The Pavillions, Kings Head Lane, West Byfleet KT14 7BQ
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9.6 39 Reviews
  • Kings Lodge Care Centre, West Byfleet
Built by CHD Living in 2009, Kings Lodge is a purpose-built care centre, accommodating 42 beds. It's set on a 2 acre site overlooking surrounding sports fields, and is located next to the local primary school.

A primary focus is given to nursing care, with a secondary focus on residential care, short/long-term respite and end-of-life care. Care is also offered to those living with dementia, and specialist support is also offered for wound healing and neurological conditions, including Parkinson's Disease.

As the first purpose-built CHD Living home, Kings Lodge is registered for 44 and features full en-suite wet rooms. Residents can enjoy a wide range of facilities, including a themed pub with pub garden, the use of two internal courtyards, and a hairdressing salon and cinema.

Located in a cul-de-sac close to New Haw Railway Station, the CHD Living-owned home is easily accessible for families. Byfleet, a picturesque town in Surrey, and Brooklands Shopping Centre are also located nearby, offering visitors the chance to explore the area if they wish.

All bedrooms, which overlook an inner courtyard or beautifully landscaped gardens, are well equipped with flat-screen TVs and full en-suite facilities. Residents also have access to a large secure garden, and enjoy home-cooked meals. They have the opportunity to engage in regular community outings, such as garden centres and local attractions, including Brooklands Museum, Wisely Gardens and Painshill Park. Children from the local school and nursery also make regular visits, promoting valuable intergenerational relationships.

Residents can also enjoy the use of entertainment facilities, such as the internet corner and library. Individually tailored activities are also offered, and residents have the choice of five lounges, as well as al-fresco and private dining.

All ground-floor bedrooms have private access, allowing for safe family visits.

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Care Provided by Kings Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Oggie Gelacio (Clinical Lead)
  • Admission Criteria
    • Over 65 Years of age
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (40)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kings Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Kings Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Kings Lodge Care Centre Reviews (39)

Total of 39, showing 21-39
9.6

Kings Lodge Care Centre has a Review Score of 9.6 (9.574) out of 10, based on 11 reviews in the last 2 years. Over all time Kings Lodge Care Centre has 39 reviews.

Overall Experience

  • 30
  • 6
  • 1
  • 1
  • 1

Date Published

39
1
2
11
28

Review from A M (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention of all staff and their kind and understanding way. Building very modern with all facilities. Rooms are spacious with TV and cupboard space, WC and shower. Lovely large garden to the rear. Very helpful and welcoming to the visitor.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre

Thank you so much for a such positive review - we really appreciate your feedback to us.


Best Wishes


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Review from Donna T (Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came from hospital to stay at Kings Lodge for respite care. Since I been here my health has really improved, the staff have been extremely kind and did everything to support me. The home is clean, the food is lovely, and the activities are very good. The new manager is very kind and is always available
to listen to us.
I feel very happy being here. I would recommend Kings Lodge to everyone, this is the best place I have stayed, it feels like home.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre

Thank you so much for the lovely and kind words that you expressed on your review. It is, for us, a real pleasure to look after you and to have you as part of the Kings Lodge family.
Best Wishes
Aurea


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Review from J L (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Kings Lodge for just over seven months and has received a high level of care and kindness. She celebrated her 100th Birthday in February and the day they gave her was amazing. The activities coordinator arranged entertainment and a special tea for the residents as well as a small
private party for the family. The catering team put on a fabulous buffet. Various shops and organisations had contributed flowers, cards, balloons etc which the Kings Lodge staff has displayed around the room. Nothing was too much trouble and my dear old mum felt very special.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre

Thank you so much for such a lovely review.
It is a pleasure for us to look after your mum.
Best Wishes,


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Review from Linda B (Wife of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been at Kings Lodge nursing home for 15 months. The team there are amazing. From cleaners, catering, carers, nursing staff, activities and the manager, treated my husband, and ourselves, with such care, dignity and compassion, which brought tears to our eyes. It is a warm, caring place,
where I wouldn't hesitate to recommend to anyone who is looking for a home from home for their loved one.

Reply from Eva Robinson, Registered Manager at Kings Lodge Care Centre

Thank you for such positive feedback. It was a pleasure caring for your lovely husband and his equally lovely family, we will miss you all.


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Review from Rathin G (Friend of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well managed establishment with excellent all-round facilities. The management and staff are well trained, professional, and well equipped to execute their tasks at a very high standard. The interior is airy, impeccably clean, hygienic, and well maintained. The external garden is expansive
and well kept; though it could do with a little more TLC. The food is very good, fresh, prepared on the premises and plentiful. The carers are kind, compassionate, and diligent. A special mention must be made to all concerned on how the whole team have coped and managed the dreaded Covid saga with sensitivity, panache, and keeping things simple. This needed lots of hard work, cooperation, and sacrifice at all levels to keep things moving in the right direction whilst keeping the in-house deaths to a minimum. This is still continuing with great vigour and all highly commendable. A more detailed review/report is available from the manager at Kings Lodge Care Centre.

Reply from Eva Robinson, Registered Manager at Kings Lodge Care Centre

Thank you for your lovely review. Watch the garden space we have grand plans for it.


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Review from Michael T (Husband of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Kings Lodge since 2014 with Dementia. She is being very well looked after. They have made all the adjustments necessary for her to have a safe and secure level of comfort. The Covid issue had meant that when in the past I could visit my wife either in the communal lounge or in her
own room, that has now not been possible as the government guidelines and new laws have had to be followed and the Care Home have to adhere to these laws; Kings Lodge have made all the correct decisions. There was a brief time, when another resident had contracted Covid and had to be put into isolation which is when no one was allowed to see their own relative for security reasons, all totally understood. Fortunately, now we can visit, on a one-to-one basis or two to one basis, in their back-room library. I have always been very happy with the degree of responsibility that the Care Home has adopted, no matter how occasionally tough that might have been. Thank you to all.

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Review from Helen Q (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have had a really bad experience with Kings Lodge and absolutely do not recommend this care home. Our mother, who has frontotemporal dementia, was recently there for five weeks. We were shocked at how poorly equipped the home was to deal with our mum. We feel they misled us/social services about
their ability to care for her. They did not have the right hoist or equipment so she was confined to her room most of the time. We also found it really hard to see or speak to mum as they only have one person responsible for organising visits/activities/well-being. They were very slow in following up on requests to support her clinical needs. She seemed to really decline there. It was very hard to get hold of the staff, and we struggled to get updates or meaningful conversations about how mum was. We raised our concerns with the home, social services and CQC. We found the home’s response disappointing as they did not act on our concerns but just tried to defend themselves.

Reply from Eva Robinson, Registered Manager at Kings Lodge Care Centre

Firstly, we would like to say how sorry we are that this is how you feel your experience of the service has been. Mum was a well-liked member KLCC community. We absolutely recognise that the government restrictions on isolation following admission and visiting have and continue to be a challenge to the people we support and their families. We endeavour to achieve the best continued contact and engagement that we can in the current circumstances.
We have reflected on and investigated the feedback you have provided and liaised with the other professionals involved with your mother’s case. Our conclusion is that whilst we recognise that you were unhappy with the service, there is nothing more that could have been done or would have been done differently. All of the appropriate multidisciplinary professionals were involved in planning and providing for your mothers care. However, we acknowledge that this did not meet your expectations of service.


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Review from John F (Son-in-law of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King’s Lodge Care Centre staff have demonstrated kind and professional care for my mother-in-law, who suffers from vascular dementia. They previously also looked after my father-in-law until his death. I have no doubt at times their behaviour could be challenging, but this has never been reflected in
the professional and caring treatment they have and she continues to receive. Despite the challenges presented by COVID 19 the staff, one member in particular, have facilitated valuable and meaningful communication between my wife and her mother. I have also engaged regularly with the manager and her colleagues and always found them courteous, helpful and supportive.

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Review from F C (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Kings Lodge since October 2020.
I have found the staff and management to be very helpful, caring and friendly, and my Mum who suffers from Dementia has settled in very well.
From my initial conversation with the manager, I felt it was exactly the right place for her,
nothing is too much trouble and in these demanding times.
I have been to able to visit her weekly and phone her at any time.
Kings Lodge is everything I could have hoped for in a care home.

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Review from Alex S (Wife of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved here from another home, 4 months ago. The positive effect on my husband (dementia sufferer), of being at Kings Lodge, is amazing.
The welcome is warm and friendly, and everything is centred around the residents. The staff are happy and enjoy looking after the residents, and nothing is too
much trouble.
The food is good and varied. The surroundings are clean, and the rooms are well-appointed.
I feel that my husband is now receiving the care he deserves and needs, and he is so much happier here. All thanks to a great manager who has built a brilliant team around her. I can't thank them all enough for the difference they have made to our lives.

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Review from Kim P (Daughter-in-law of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Kings Lodge are unfailingly polite and caring. My mother-in-law always looks tidy and has blossomed since moving here in March 2018. She is happy and settled and the staff all appear to know her well. The introduction of an Italian/English picture guide by the care home is a fabulous idea
as my mother-in-law is now more responsive if spoken to in her native language. We are always made welcome when we visit.

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Review from Roger P (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, caring and approachable. Residents are treated as individuals and with respect. Concerns are taken note of and actioned appropriately. As Reception is not staffed all the time, there could be some issues with certain residents' safety and can cause difficulty for occasional/new visitors
at weekends. However, the positive aspects far outweigh any problems. Overall there is a very good ambience.

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Review from Phillipa K (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Lodge Care Centre is a brilliant care home. My mother has been there since January, she has dementia and sometimes displays challenging behaviour. All of the staff/carers show such calmness, patience an are always smiling, happy and courteous. They treat mum with great respect and dignity too.
I cannot thank the team enough for all that they do.

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Review from C W (Daughter-in-law of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home that over the last year has looked after my in-laws excellently. The staff are very caring and nothing is too much trouble. We as a whole family, have nothing but praise for all the hard work that everyone at Kings Lodge put into looking after all the residents.

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Review from H W (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

King's Lodge was recommended to me by a friend who has been visiting there for some time. My Husband has been there as a resident since October 2017 and I am extremely happy as he is being so well cared for. It gives me peace of mind.

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Review from Fiona W (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for 5 years. The manager and her team are the best you have ever put in place. So caring and compassionate. I really appreciate it through all my heartache. Seeing a loved one in such a state at times is truly awful. Thank you so much to all the team.

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Review from H W (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Kings Lodge for 18 months.
During that time I have seen the services and care develop to a very high standard.
There is a stable team who genuinely know and understand the residents.
The environment is very good, with many improvements made under the current manager.
The rooms
are pleasant in design.
The catering and laundry staff are fabulous - I feel 'at home' when I visit my mother and never worry about her care.

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Review from Heather D (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Lodge is a shining example of how care can be provided for the elderly and frail. My mum spent her last ten days there. From when she crossed the threshold to her passing away she was treated with compassion and respect.
She said she felt safe and had no worries there. All staff were kind, calm,
professional and friendly. They worked as a team, communicated very well among themselves and with us and did everything in their power to make her time there a really good experience. Their care and support for me was fantastic too. We could not have wished for more.

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Review from Helena P (Daughter of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot commend highly enough the level of care and compassion shown to Mum whilst she was at Kings Lodge. The Manager and her whole team are fantastic, they cared for Mum with the greatest kindness, patience and consideration which they also extended to her family. No question was too minor to answer,
no request too difficult and their guidance, when asked for, was so much appreciated. Kings Lodge is what we rarely hear about, a wonderful care home and deserves all accolades and tributes.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Kings Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Kings Lodge Care Centre is calculated as follows: ( (91 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 122 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Lodge Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Shabina

Shabina Rai

Job Title: Manager

At Kings Lodge, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Kings Lodge a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Oggie

Oggie Gelacio

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Kings Lodge Care Centre.