Knowle Park Nursing Home

Knowle Lane, Cranleigh GU6 8JL
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9.7 74 Reviews
  • Knowle Park Nursing Home, Cranleigh
Knowle Park is conveniently located in a quiet residential area of Cranleigh, offering the highest standards of residential, nursing and palliative care, including trial stays, respite breaks and convalescent care as well as long term care.

The home has an individual style and the ambience of a traditional country house with all the amenities of a modern home where you’ll find first-class facilities with exciting activities, and plenty of places to relax or entertain. Residents also enjoy nine acres of stunning parkland with extensive views over the Surrey countryside.

Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.

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Care Provided by Knowle Park Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Sears (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Knowle Park Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Care from £2,150
    • Self-Funded Nursing Dementia Care from £2,150
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,150
    • RESPITE Self-Funded Nursing Dementia Care from £2,150
  • (these prices are only a guideline, please contact Knowle Park Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Knowle Park Nursing Home Reviews (74)

Total of 74, showing 1-20
9.7

Knowle Park Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 18 reviews in the last 2 years. Over all time Knowle Park Nursing Home has 74 reviews.

Overall Experience

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Review from Joanne H (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Knowle Park went above and beyond for my Dad on his Birthday.
They made sure my Dad was totally spoilt and he was made to feel very special indeed.
The genuine care that the staff provide at Knowle Park to my Dad on a daily basis means such a lot, not only to my Dad but to us as his family
too.
Great work to all at Knowle Park and thank you for everything you do.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you so much for your kind words. It means the world to us to know that your dad felt so special on his birthday. The team at Knowle Park genuinely cares for each resident, and we're so glad that this shows in the way we look after your dad every day. It's a real privilege to be a part of his life, and we're grateful for the trust you and your family place in us. We'll continue doing everything we can to make sure he feels loved and cared for. Thanks again for taking the time to share your lovely comments!


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Review from M H (Son-in-law of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Knowle Park is a beautiful building with lovely well-kept gardens. Most of the rooms are charming with clean paintwork and nice, tasteful furniture, although our mother's room requires some redecoration and the windows need refurbishment or replacing. This, however, does not detract from it
being a lovely room and it's such a pity that blindness stops her from enjoying the magnificent views from three big windows.
The care received is excellent, with the staff always cheerful and helpful. In the three months our mum has been at Knowle Park she has developed a special relationship with a number of carers and this has made such a difference in adding a little pressure to a life now blighted by dementia and blindness.
The food is good, with plenty of variety, and for those who want entertainment and activities, there's always a lot going on in the home's splendid and impressive drawing room.
Of course, all of this comes at quite a high price, but it's certainly not out of line with care homes of this quality in our area. We cannot recommend it highly enough. Not only because our mother's end of life care is so important to us but also because we too find our frequent visits to Knowle Park such a pleasurable experience.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you, for your kind words and recognition of the team at Knowle Park. We're delighted to hear that your mother-in-law has formed meaningful connections with our staff and is receiving such great care here. The care and services we deliver as a team to our residents and their loved ones is extremely important to us, so it's wonderful to know that our efforts are making a positive difference. Your feedback will be shared with the team.


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Review from Kay M (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a long-term resident of Knowle Park, arriving from hospital in February 2021. Knowle Park itself is an airy and light building surrounded by well-tended, often colourful gardens which residents enjoy in the warmer months. The staff are absolutely magnificent. They were quick to recognise Mum's
preferences for simple food, minimal medication, Elvis and cola. There is a staff star of the month nomination box, but every month, we would have to put all the staff names in, as each and every one of them contributes something unique and special to Mum's ongoing care and our peace of mind. Doors are always open, and at each visit, I've found Mum and her room to be fresh, clean and comfortable. Management have been swift to provide wanted advice, and nursing staff is always available to explain and chat through health issues. I'd have no hesitation in recommending Knowle Park.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for your lovely review. We're delighted to hear that your mum is receiving such great care at Knowle Park, and we're proud that our team has been able to meet her needs and preferences. Creating a welcoming environment is something we truly value, and we're so glad to know you feel confident and reassured by the care we offer. I will pass on your kind comments to the whole team.


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Review from M H (Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everybody really helpful and helped with different problems that I had in the past and the carers helped me through it.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for your review and positive comments regarding our home and colleagues! We're happy to hear that you're receiving such great care at Knowle Park and will pass on your kind comments to the whole team.


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Review from Barbara L (Friend of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear and close friend originally went for some respite care as she lived alone and was in need of some extra care. The care and kindness she received from all members of staff was amazing and she was very happy there and decided to extend the stay in the beautiful room she occupied. The staff were
always very welcoming to us too. We spoke to the manager about long-term care as she realised she would not be able to live alone at home. However, sadly her health deteriorated and she received end-of-life care and passed away peacefully in our presence.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you Barbara for your kind words and recognition of the team at Knowle Park. We are really sorry for your loss, and we hope we made your dear friend's stay as peaceful as possible. Your comments will be passed on to the team.


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Review from Paula U (Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to Knowle Park I was very poorly having had a stroke after my husband died. The care home has put me back together again and it feels like my home. I had planned to move to a retirement village but could not get back here quick enough!

Reply from Caroline Sears, Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us such a fantastic review, Paula! We're happy to hear that you're receiving such great care at Knowle Park and will pass on your kind comments to the whole team.


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Review from C H (Husband of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been a resident for 17 days (after 55 days in hospital) but so far so very good. Unfortunately my wife's mental state alongside her physical issues means that she is unable to properly appreciate the facilities and all the care that is being shown for her but not knowing what to expect,
I can only say (on behalf also of my daughters) how reassured we are about how well she is being looked after on both the medical side and all the other aspects of her stay. I have not ticked any of the activities boxes as she is currently unable to participate.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Many thanks for taking the time to leave us a review and for your kind words about our home and the care your wife is receiving. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from P E (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed some convalescence care following a bout of pneumonia over Christmas. We were so lucky that there was a room available at Knowle Park.
Friends had recommended Knowle Park but we didn't have time to visit beforehand because of a sudden discharge from hospital but we didn't need to worry.
On arrival, we were welcomed by all the staff who could not have been more caring. The past few days had been very stressful but as soon as we arrived and our mother was settled into her room, we knew that we could all relax. She immediately felt safe and secure and could do what she needed which was to rest.
The facilities are wonderful with superb views and lots of bright areas to sit and chat. But really what made her stay so special was the care given by every staff member who pay such close attention to their residents.
I can't speak highly enough of our experience at Knowle Park and it is definitely my mother's first choice should she need care in the future.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us a review and we are pleased your mother and the family felt supported when it was needed. It is lovely to read your comments about our home and the team at Knowle Park. Your feedback will be shared with the team who will be delighted to read it.


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Review from John B (Husband of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred directly from the hospital to Knowle Park in January 2023 because she was unable to stand or walk and had fairly advanced dementia. She therefore required nursing from the outset. The staff at Knowle Park were outstanding and their care and patience in looking after her. Whenever
possible they would hoist her from bed into a wheelchair and then to the dining room, lounge or garden so she could interact with other residents, have meals and enjoy the entertainers. When it was her birthday they decorated her room with banners and balloons and helped us have a small party with family members in the conservatory. It was the last occasion she really laughed. In her last 5 weeks, taking the medication she required she was only semi-conscious most of the time but the care and attention did not falter. She died peacefully in December 2023. I will forever be grateful for all that Knowle Park did for her.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you John for taking the time to leave us a review and for your kind words about our home and team at Knowle Park. We are really sorry to you and your family for your loss, the care, services and support we deliver to the whole family are extremely important to us. Your comments will be passed on to the team.


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Review from Ashleigh L (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Knowle Park were nothing short of outstanding while my mother was a resident. They went out of their way to make a difficult situation manageable and we cannot thank them enough. Their care and compassion were remarkable and greatly appreciated by our family. I highly recommend the care
home.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you Ashleigh for taking the time to leave us a review and for your lovely comments about the care your mother received and about our team at Knowle Park. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from M L (Son-in-law of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Knowle Park went above and beyond. Every visit was a pleasure and they were never put out by any request. Compassionate, caring and an incredible team as a whole. Compared to other care homes my mother-in-law was in previously, Knowle Park is leagues ahead. Five stars and
many more.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us a review and for your kind words about our home and recognition of the team at Knowle Park. Your feedback has been shared with the team.


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Review from G R (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting the home all people were lovely and information was given, there was no rush and everybody relaxed and friendly. All the staff spoke to you, said hello and engaged in what was going on. Since then my Father arrived on end-of-life care, they looked after him excellently until he passed.
I can't thank them enough for what they did for him and my Mum. They are all so friendly and helpful and have put my mind at rest that Mum is being well looked after and cared for.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Knowle Park. We are really sorry for your loss, the care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from J B (Respite Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent time at Knowle Park and enjoyed my visit (for rest and recuperation). The staff, from nurses to cleaners were outstandingly efficient and kind. However, I did not realise the full benefit until I came home and realised how much better I felt. Thank you.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for taking the time to submit a review, it is lovely to read your comments and we are pleased to hear that you feel rested following your stay with us. Your feedback has been shared with the team.


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Review from Charles C (Friend of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a good friend and ex-neighbour most weeks since she was lucky enough to get a place at Knowle Park at the beginning of this year. My experience of the staff has been consistently outstanding - upbeat, helpful, attentive and caring - from every staff member, without exception.
The
home has a lovely atmosphere and the team clearly enjoy working together and are dedicated to their residents.
My friend is very lucky indeed to be there.

Reply from Home Manager at Knowle Park Nursing Home

Thanks for taking the time to leave us a review and for your lovely comments about our home and the team. Your feedback has been shared with the team.


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Review from Christopher T (Grandson of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Knowle Park to visit my grandmother, with my wife and 2-year-old son. We were really impressed with the building and grounds, and my grandmother clearly felt at home and comfortable there. A big part of that will be the care from the lovely staff, who were so helpful and friendly. We got a
really nice vibe from the place - calming and quiet with good care for the residents.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. Your grandmother is a joy to care for and we are so pleased you feel the spirit of our home when you visit. Your comments will be passed on to the team.


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Review from Kevin B (Friend of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to Knowle Park, I am always warmly welcomed by all the staff. My friend there is always looked after by the excellent carers, nurses and management. His room is always very clean as are the communal areas. Thank must go to everyone for looking after him so well.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, team and care that your friend is receiving at Knowle Park. Your feedback has been shared with the team.


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Review from D B (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother not only left her home but moved countries last summer. She settled into Knowle Park quickly with the support of all the staff. The staff at Knowle Park are dedicated, caring and very supportive. They truly make my mum's life so much richer and it gives me the peace of mind knowing she is
cared for and happy.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. We are pleased to hear that your mother has settled in and that you have peace of mind. Your feedback will be shared with the team.


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Review from Carol J (Sister of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident of Knowle Park. She has a beautiful room overlooking the garden full of daffodils. It's spring! It was my sister's husband's birthday: he organised a family lunch at Knowle Park for all the family. The chef cooked us a delicious meal, finishing with a scrumptious chocolate birthday
cake. The staff were marvellous, decorating the room with balloons, greetings, and a beautifully laid table. My sister looked beautiful thanks to the kindness and attention of the nurses, together with her new hairstyle courtesy of her daughter. Many thanks to Knowle for a very happy occasion.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Knowle Park and we made her birthday as special as possible for her and her family. The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.


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Review from Deanne D (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 15 months and she has received very good care. The food has generally been very good, with a range of choices to tempt most appetites. There are lots of interesting activities on the go throughout the week, and the recreation therapists work to find interesting activities,
regular visitors that provide music, singing and art for example, and outings are once again picking up following the challenges of the Covid period. The buildings are light, airy and well maintained and the grounds are extensive and provide a lovely outlook and have lovely seating areas when the weather is warm enough to sit out. Families are kept up to date with the activities and encouraged to visit and take part in things that are happening on a daily basis and special events, eg Diamond Jubilee tea party which was great fun. The nursing team are very happy to discuss Mum's health and medical needs and has worked in partnership with the family. Very highly recommended.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Deanne, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Knowle Park and that she and your family have been able to enjoy the variety of activities and events we have held. I will pass on your kind comments to the whole team.


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Review from S C (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident at Knowle Park in July 2022. She is settled, well cared for, warm and safe. The staff are all caring and we are kept informed of any issues. Did not want this situation for Mum but as it has happened we are happy that she is in the safe hands of Knowle Park.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. Your mum is a joy to care for. Your comments will be passed on to the team.


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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Knowle Park Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Knowle Park Nursing Home is calculated as follows: ( (165 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 211 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knowle Park Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Caroline

Caroline Sears

Job Title: Home Manager

I originally trained as a nurse, before moving into management within care homes 20 years ago. I maintain my clinical knowledge by working with the clinical team and attending relevant training. I also have a master’s degree in human management.


I have the responsibility of overseeing and supporting the team to ensure the home runs in the best way possible to achieve outstanding customer service and quality of care. Also through my role as Home Manager, I support our residents and their relatives, which is one of the main reasons I love my work.


My biggest achievement was being a finalist for Manager of the Year in the Surrey Care Association awards. In my spare time, I enjoy singing with Rock Choir. I also do yoga and swimming and have done Ceroc dancing in the past, which I would like to start up again. I also enjoy walking and being in nature.


I have lived in Haslemere for 21 years and have an enjoyable cross-country route to get to Cranleigh. Cranleigh is a uniquely beautiful village with views of the Surrey Downs.


Frequently Asked Questions about Knowle Park Nursing Home

What types of Care is Knowle Park Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Knowle Park Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Knowle Park Nursing Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Knowle Park Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Knowle Park Nursing Home to the centre of Cranleigh?

0.4 mile(s) as the crow flies, distance by road may be significantly further.