Review from D W (Friend of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

The friend I visited said that the nurses and carers are, for the most part, pleasant, but rush him in the morning and are harsh on his arm when standing him up. He also said they were considerably more careful with getting him up when I was present than when he was on his own.
Food is, for the most,

part good though he has mentioned the veg is often undercooked.
Enjoys events and would like more trips down to the town to eat.
Carers left foot rests up when reseating him, carers often look very rushed.

Reply from Home Manager at Knowle Park Nursing Home

Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review from A H (Power of Attorney of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

The person for whom I hold power of attorney has been in Knowle Park for 2 years. He is not an easy person to get on with and the staff have shown exemplary patience in dealing with him, They are kind and attentive and I am more than satisfied with the care he receives. There is a wide range of activities

to suit every taste but there is no compulsion to attend I can recommend Knowle Park with confidence.

Reply from Home Manager at Knowle Park Nursing Home

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Alison S (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience

A wonderful caring home. Mum has been looked after brilliantly and we couldn't be happier with the care she receives.
She is treated with dignity at all times. The home has a variety of activities and residents enjoy visits from local school children, musicians and even animals!

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Alison, we are so pleased to read your wonderful comments about the care your mum receives at Knowle Park. We look to offer a variety of activities that our residents can enjoy and participate in. Your lovely comments will be passed on to the whole team.

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Review from J R (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience

Our parents moved to Knowle Park about eight years ago when Dad became too ill to look after Mum himself. Dad had cancer and Mum had dementia. They had a lovely double room and for the last 7 months of his life, Dad concentrated on getting Mum settled without the continual worry and effort of running

a home, the cooking, cleaning and daily organisation that involved. Mum settled quickly and Dad received tender loving care until his death in 2015.
Gradually over the years, Mum became more and more frail, her health and memory slowly deteriorating. The staff at Knowle Park were always kind, considerate, and supportive, encouraging her to do what she could when she could.
We cannot thank everyone at Knowle Park enough for looking after our parents so very well, and the care and compassion shown to us in their last days.
We would recommend the home to anybody trying to select a care home for their relatives.

Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. We are really sorry for your loss and we hope we made your parent's time here as pleasant as possible. It was a privilege to have them as part of our family. Your comments will be passed on to the team.

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Review from Amanda N (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been here for over a year. I live in the USA and it's hard to be so far but I feel completely at peace with my mum here at Knowle Park. The place is beautiful, the ground, rooms so clean and above all the staff are quite lovely. So caring and kind and I'm so grateful for that. I feel they

totally care for the patients and have relationships with them. I have never seen this before. All so special I love the entertainment too. I appreciate Knowle Park. My mum is in good hands. Wonderful 100%.

Reply from Home Manager at Knowle Park Nursing Home

Thank you for leaving us such a fantastic review Amanda! We're happy to hear that your mum is receiving such great care at Knowle Park and is enjoying the entertainment and surroundings. I will pass on your kind comments to the whole team.

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Review from Dan S (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

The team at Knowle Park took fantastic care of my father during his final months, helping him (and us) face what was ahead in dignity and comfort. Their professionalism was only matched by their kindness and compassion. All the staff always took a personal interest in my father and the family and made

us all feel like individuals, not just service users. They always went the extra mile and always took the time to speak to us about the care. We really could not have asked for more!

Reply from Home Manager at Knowle Park Nursing Home

We are so pleased to read your wonderful comments about the care your father received; the team were thrilled with your feedback.

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Review from James P (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

The care to the whole family has been fantastic. From the start, we have had certainty for my fathers care which we desperately needed. The provider has been highly responsive at all times. Care is resident led and dignity is key throughout. Safety of my dad is paramount and respecting all his wishes

has been done. This is a palliative care resident who had deteriorated quickly and Knowle Park responded immediately.

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Review from Dianne M (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

Good - kind and caring. Very clean and pleasant environment. Welcoming to visitors and supportive to relatives.

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Review from C M (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

Exceptional nursing care and wonderful caring staff.
The manager is outstanding and very caring to the residents and their families.

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Review from S R (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience

Mum recently passed away at Knowle Park. My brother and I live at some distance from the home,e and the staff were wonderful at keeping us involved in her care. Mum was cared for so well and respected at all times - thank you. Above and beyond care at all times!

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Review from Sylvie G (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience

Our mother was a resident in Knowle Park Nursing Home for the last few months of her life. We have found the care and compassion of the staff exemplary. They are all well trained and respect the residents and their families. In these days of Covid-19 restrictions they are thorough and careful to protect

the home and those who live there, but always friendly as they do so. My mother was very happy in the home. She loved the social contact after months of lockdown and often the staff had time to chat to her. She had a garden room and loved the view of the flowers. Sometimes a member of staff would take her around in her wheelchair. In the summer we could meet Mum outside under a pagoda.
If we had been unable to be at her side in her last hours we had been assured that a member of staff would have been there with her. Thankfully we were with her for her last few days, our time was then unrestricted which we are grateful for. Thank you to you all. We will always remember your care. Even the funeral directors commented on the care of the staff.

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Review from Robert T (Son of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience

From the first time I visited Knowle Park when we chose a care home for Mum, I could sense immediately it was a truly caring environment and a place I know was right for her. I cannot thank the staff and management team enough for taking such great care of Mum. It has given me peace of mind knowing

she is cared for in such a lovely environment.

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Review from June H (Resident) assisted by family/friend published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience

Lovely setting, staff and care.
Unfortunately, the food was not suitable for diabetics.

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Review from J N (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

As June was a month during the lockdown, and accurate across all areas review is difficult. Having an elderly, frail parent at Knowle Park during this difficult time, had been one less worry. I have had full confidence in the staff that the care of my mother has been done to the best of their ability.

Communication between my mother and I has been good, and updates very thorough. I believe the staff's handling of issues regarding the virus has been exemplary.

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Review from S B (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

During the covid pandemic, my mum has received the kindest care. Every effort has been made to make her feel secure and cherished. She could not have been in a better place. The care home has worked hard to keep relatives well informed about the covid measure they are taking within the home.

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Review from L H (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

My family and I are so grateful for my husband being looked after at Knowle Park Nursing Home. Our judgements on some aspects are nil as visiting due to covid was not allowed. We could make very favourable judgements of his care and needs over the phone and get to know staff on facetime. His end of

life care was so well managed by highly trained and caring staff. Little consolation for the confusion and distress he experienced with lack of visitors.

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Review from P C (Son-in-law of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience

My experience with Knowle Park was a relatively brief one as my father-in-law, having suffered a stroke, was relocated from hospital to the home during the Coronavirus outbreak. He was a resident for two months before he passed away. My wife and I (and our entire family) cannot thank the manager and

her staff more for their help during the most testing of circumstances. Although regular visits were not possible, they went great lengths to help us communicate with him by facetime until the end, which they ensured was peaceful and pain-free.

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Review from Mary P (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

Throughout this difficult time, with no family or outside visitors allowed, my mother has continued to be happy and relaxed with the care and kindness of the staff. She has enjoyed the many and varied activities organised to keep the residents mentally and physically active. We are so pleased to be

confident in her standard of care.

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Review from David R (Husband of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience

My wife was diagnosed with Parkinson's disease some 27 years ago and for the last 2.25 years has been resident at Knowle Park. Her daily care is not always easy to manage but she has received excellent care throughout her stay. All credit to the nursing and care staff, who together with the small

management team have maintained an efficient and caring routine especially during these last 10 weeks of the coronavirus pandemic.

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Review from Ian A (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

Throughout the pandemic, Knowle Park has been fantastic at keeping their residents safe. By refusing to take patients from hospitals, despite great pressure, they have protected all the residents there and have kept them all motivated with great care.

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Knowle Park Nursing Home

Care Provided by Knowle Park Nursing Home

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Funding & Fees Guide for Knowle Park Nursing Home

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