Knowle Park Nursing Home

Knowle Lane, Cranleigh GU6 8JL
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9.7 74 Reviews
  • Knowle Park Nursing Home, Cranleigh
Knowle Park is conveniently located in a quiet residential area of Cranleigh, offering the highest standards of residential, nursing and palliative care, including trial stays, respite breaks and convalescent care as well as long term care.

The home has an individual style and the ambience of a traditional country house with all the amenities of a modern home where you’ll find first-class facilities with exciting activities, and plenty of places to relax or entertain. Residents also enjoy nine acres of stunning parkland with extensive views over the Surrey countryside.

Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.

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Care Provided by Knowle Park Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Sears (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Knowle Park Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Care from £2,150
    • Self-Funded Nursing Dementia Care from £2,150
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,150
    • RESPITE Self-Funded Nursing Dementia Care from £2,150
  • (these prices are only a guideline, please contact Knowle Park Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Knowle Park Nursing Home Reviews (74)

Total of 74, showing 41-60
9.7

Knowle Park Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 18 reviews in the last 2 years. Over all time Knowle Park Nursing Home has 74 reviews.

Overall Experience

  • 65
  • 8
  • 1
  • 0
  • 0

Date Published

74
5
6
18
56

Review from Antony (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just want to say that I have been very happy with Knowle Park since my mother has been in there. The quality, care and sympathetic attitude of all the nursing and all the other staff are excellent. I am very glad that having maintained a strict regime from the start of the pandemic, they are not one
of the care homes infected by Covid-19.

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Review from Steve S (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother is receiving.
The home has excellent staff who are very caring.
The entertainment team try very hard to give the residents a mixture of interesting and stimulating activities.

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Review from Gay (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a full time resident at Knowle Park for several years now. He is not the easiest person to deal with and I cannot believe the patience that the staff consistently show towards him. I think it’s a testament to Knowle Park’s amazing level of care and hygiene that to they’ve managed
to avoid any cases of Covid-19.

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Review from Kathleen K (Sister of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been living here for some time, she has very much enjoyed her life here, and more recently, when she has been very unwell, she has been cared for in a kind and loving way.
I have had a lot of contact with the home over the years, and have been impressed with the level of care, and professional
care.
More recently, I’ve been impressed with the way in which the staff have all worked hard to prevent Covid-19.

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Review from John O (Son of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was admitted to Knowle Park in mid-February 2020. She was suffering from Alzheimer's and Vascular Dementia with further underlying conditions. From the first enquiry to the office to the care given in Mum's last hours, the staff were fantastic. The home is in delightful grounds and is exceptionally
well run with dedicated and professional staff. Everyone went out of their way to bring comfort and support to Mum and they were equally attentive and caring at visiting times (before the lockdown). In the last days before Mum died, my brother and I were given permission to visit, taking full precaution with PPE supplied by the home. I was very grateful that this could happen. I cannot praise the staff enough.

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Review from Andrew M (Son of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Knowle Park for over two years. She has received a high standard of care, and we have great confidence in the nursing team who are reliable and professional. It's clear that staff development is a high priority. The friendly manner of the nurses and carers help to make
the home a pleasant place for residents and visitors alike. The beautiful grounds and views are exceptional, and I often take my mother for a pleasant walk around the garden when the weather and her health permit. The staff team organise a good variety of activities for residents, and as relatives, we have been included in special events such as the summer garden party.

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Review from A L (Daughter of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent from hospital to Knowle Park for end of life care, without going back to her own home. This was all a terrible shock but the kindness and patience she has been shown, by all the staff, all delivered with smiles and humour, have made this distressing time much easier for her and us.
She has been treated with respect and dignity.
Mum has settled in and feels safe now, knowing that her nursing needs can confidently be catered for.
Knowle Park has a lovely warm ambience. It is light, warm, scrupulously clean, with flowers everywhere and beautiful grounds with views to lift the spirits. It feels like a second home to me as I can and do pop-in frequently, often offered a cup of tea and always feel really welcomed.
I know that I can always speak to the staff at any time regarding mum and their attention to detail regarding her needs and care has finally enabled me to breathe and let myself relax a little more knowing she is in the hands of people I have come to trust.

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Review from Joanne (Daughter of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At only 70 years old, Mum was very poorly and we knew this would be her last home. That in itself is hard to come to terms with. Staff were very comforting to my Mum and to our family's needs. Mum was able to enjoy the beautiful grounds and she loved the food. We had Sunday lunch there with my Mum,
which was very special. Communication is good and they treated my Mum with care and respect. Staff took the time to do my Mum's hair and makeup and keep her looking like 'Mum', which meant a great deal to us. My Mum had constant visitors day and night and we stayed evenings too and always felt welcome. It was also very reassuring knowing Mum had a Hospice nurse visit and regular doctor visits, alongside the nurses at the care home. Staff are friendly and happy and do an amazing job. It was very heartwarming to see some staff at my Mum's funeral. It just goes to show, that yes it is their job, but the staff really do empathise and do a fantastic job. Thank you to all the staff there.

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Review from Susan S (Daughter-in-law of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given by all the staff has been exceptional both to my mother in law and us as a whole family. A lovely setting and a warm atmosphere especially in the circumstances with declining health, peaceful and caring. Thank you so much. Hospitality has been fantastic, well recommended.

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Review from S A (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowle Park, apart from its stunning location, has a wonderful, warm atmosphere. The team are fantastic and nothing is too much trouble, they work well together and always look happy. It cannot always be an easy job. It's a five-star hotel run by a five-star team!

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Review from Sally R (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Knowle Park for the last seven months. The level of care during my stay has been very good, although as a Parkinson patient aged 73, I have found the care regime to be tiresome at times. However, the enthusiasm and kindness of the carers has made up for my slowness in coming
to terms with a total loss of independence.

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Review from Pip B (Daughter-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lives with us and attends Knowle Park for occasional weeks of respite care throughout the year. We have found the staff to be kind and helpful. Mum always returns home in good spirits and physically well cared for. She talks warmly about the staff and her rooms (particularly this August) have been
generally cosy and homely. Sometimes TV and telephones haven't worked in Mum's room but this has usually been fixed reasonably quickly for her.

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Review from Andy T (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and welcoming. Premises and grounds are well maintained. Food is always well presented and tasty. Mum came for respite care and asked to stay full time.

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Review from L T (Granddaughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowle Park staff are exceptional, they fully supported my elderly relatives into care and without their understanding of how anxious they were about the move, it would not have been successful. Both relatives stated from the first day how happy they were and didn't have anything to worry about.
They
are now very settled and look so much better. We are thrilled at the level of care they receive and nothing is too much bother for any of the staff. I can thoroughly recommend Knowle Park as a caring and person centred care home.

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Review from Simon H (Son of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff are looking after my mother fantastically. The home is set in lovely grounds. All the rooms that I've seen are light and welcoming.

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Review from Helena B (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been brilliant. They have treated us like family through tough times and have ensured we have had support.


They have been patient with my mum and have treated her with the best care.


The care home does not normally care for cancer patients nor patients as young as my mum but

they have done an excellent job with her physical and mental wellbeing.

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Review from Andy T (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for four years and my father previously for 2 years. The standard of care has been consistently high and always exceeded other care homes we have had direct experience of in the same area.


All the staff here have always gone the extra mile with my mum, dad and with our

whole family.

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Review from Pamela Y (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To have been a resident at Knowle Park for 18 months, during that time I have been gently encouraged to mix with residents and take part in activities and walks in the garden.

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Review from Frances G (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been my first experience of a nursing home - other than time spent in hospitals.


The staff members are all helpful and ready with a steady hand on the staircase etc where they can see a problem.


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Review from Janice H (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy and settled well during her first week.
She thought all the staff were friendly and she enjoyed the activities that were organised.
She said, "I'm so lucky to have found a lovely place like this...everyone is so friendly."
After her fall, the carers and medical staff were professional
and attentive. They kept us informed of any changes in mum's condition.
All the staff were compassionate and we felt cared for as well.
In the days following mum's death, all the staff we met gave their condolences.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Knowle Park Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Knowle Park Nursing Home is calculated as follows: ( (165 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 211 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knowle Park Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Caroline

Caroline Sears

Job Title: Home Manager

I originally trained as a nurse, before moving into management within care homes 20 years ago. I maintain my clinical knowledge by working with the clinical team and attending relevant training. I also have a master’s degree in human management.


I have the responsibility of overseeing and supporting the team to ensure the home runs in the best way possible to achieve outstanding customer service and quality of care. Also through my role as Home Manager, I support our residents and their relatives, which is one of the main reasons I love my work.


My biggest achievement was being a finalist for Manager of the Year in the Surrey Care Association awards. In my spare time, I enjoy singing with Rock Choir. I also do yoga and swimming and have done Ceroc dancing in the past, which I would like to start up again. I also enjoy walking and being in nature.


I have lived in Haslemere for 21 years and have an enjoyable cross-country route to get to Cranleigh. Cranleigh is a uniquely beautiful village with views of the Surrey Downs.