Knowle Park Nursing Home

Knowle Lane, Cranleigh GU6 8JL
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9.7 74 Reviews
  • Knowle Park Nursing Home, Cranleigh
Knowle Park is conveniently located in a quiet residential area of Cranleigh, offering the highest standards of residential, nursing and palliative care, including trial stays, respite breaks and convalescent care as well as long term care.

The home has an individual style and the ambience of a traditional country house with all the amenities of a modern home where you’ll find first-class facilities with exciting activities, and plenty of places to relax or entertain. Residents also enjoy nine acres of stunning parkland with extensive views over the Surrey countryside.

Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.

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Care Provided by Knowle Park Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Caroline Sears (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Knowle Park Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Care from £2,150
    • Self-Funded Nursing Dementia Care from £2,150
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,150
    • RESPITE Self-Funded Nursing Dementia Care from £2,150
  • (these prices are only a guideline, please contact Knowle Park Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Knowle Park Nursing Home Reviews (74)

Total of 74, showing 61-74
9.7

Knowle Park Nursing Home has a Review Score of 9.7 (9.749) out of 10, based on 18 reviews in the last 2 years. Over all time Knowle Park Nursing Home has 74 reviews.

Overall Experience

  • 65
  • 8
  • 1
  • 0
  • 0

Date Published

74
5
6
18
56

Review from Nick P (Son of Resident) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the experience of being a relative of a resident who has been in Knowle Park for just over seven years.
I would not place my mother in any other home that I have had any experience of.
The staff here are superb and do everything to make my mother comfortable. The room she has has an excellent
view of the huge lawn and tree line. The rooms are always well heated with the odd occasion where opening windows can be necessary. The building is a large mansion house and not a modern hotel style block.
The food served always looks really good and my mother always enjoyed it. Her present state requires mashed up food but she still eats it all. She and her family used to enjoy the summer lunches out on the lawn. The entertainment provided has always been good although this is one occupation that has a very high turnover which is disappointing for the residents when they get to like the individual(s).
Overall I would recommend Knowle Park to anyone who has need of a good nursing home.

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Review from Dee (Daughter-in-law of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have was very impressed with every aspect of Knowle Park. Ma moved in on the 1st August 2017 and was welcomed by all. She settled in very well and grew to love all of the staff. It was a delight to see her face light up when a member of the staff entered her room. The care she received was excellent
and we cannot thank Knowle Park enough for looking after her so well.


We wish you all a very happy Christmas and many thanks again.


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Review from Andrea D (Daughter-in-law of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law had to move suddenly to Knowle Park. All the staff were extremely welcoming. He was anxious about the move but the office staff, nursing staff, carers and dining assistants took great care and time to reassure him. They quickly learnt his requirements and he was very much encouraged
to socialise with other residents and participate in activities. The carers and nursing staff were very kind and treated him with great respect. He was much happier there than at the previous home.

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Review from P Y (Wife of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowle Park is the most caring home anyone could wish for. The staff - nothing is too much trouble and very caring with the residents. Could not fault the medical care at all. 101% for this home.
My husband had Ahlziemers and died there. Every care a consideration.

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Review from J F (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Knowle Park. My mother has been there from November 2014 until now and my father from December 2014 until August 2016, when he passed away. I have been delighted with all aspects of their care both nursing and social. All the staff are wonderful - professional
and caring and the atmosphere in the home is lovely. The care shown to my dad and all our family at the end of his life was fantastic. I would recommend Knowle Park to anyone looking for a care home.

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Review from Maureen R (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've always found staff at Knowle Park very helpful and cheerful and kind to residents.

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Review from Amanda S (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very pleased with how well my mother has settled int Knowle Park. Above all, it has a nice homely atmosphere and the staff are very welcoming. They treat my mum with dignity and we have peace of mind knowing that she is well looked after. The nurses are quick to notice any health
issues and deal with them promptly and professionally. In fact, all the staff really care about the residents, taking the time to listen and talk to them as individuals as well as helping with their physical needs. There are activities and outings to keep the residents stimulated, which are of great benefit to my mum as she gets bored easily! The staff go the extra mile with their facilities to celebrate Halloween, Christmas and many other diverse events, laying special food, entertainment and decorating the home creatively to make it a special occasion for residents and relatives alike.
The home itself is clean, open and airy and set in beautiful grounds. It is a pleasure to visit and my mum is very happy there, which I think says it all.

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Review from W B (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided at all times by a team of highly professional and compassionate staff in an extremely comfortable, homely and friendly environment. My mother is cared for with great dignity and we as a family feel supported as well by everyone at Knowle Park Nursing Home.

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Review from D L (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Knowle Park for ten months. She has received excellent personal and nursing care, all of the staff are very professional and caring. Knowle Park is set in a beautiful countryside setting with clean and comfortable rooms. The facilities are excellent. It has a warm, friendly,
family atmosphere and operates an open visiting policy.

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Review from Kevin T (Son of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father passed away my mother has been well cared for by very friendly staff. The care home is clean and tidy and always at a comfortable temperature. She is very happy with her meals and her rooms is nice and cosy. All in all, she seems to be very happy there.

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Review from Olive I (Wife of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff in every section of the home, friendly, caring and they worked extremely hard in what they did.
I will definitely book a room, for my husband and I for the future.

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Review from Ted B (Husband of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is bed ridden and receiving very good care from the friendly staff. Nothing seems too much trouble and they attend to all her needs. It is good that, I , family and friends can visit at any time and we all get on well with the staff.

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Review from Alison M (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Knowle Park for his final 2 1/2 years. The care he received was exemplary- thoroughly professional yet personal. He was valued as an individual and given appropriate, increasing levels of personal and nursing care. I and his other relatives were also cared for.

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Review from Gill (Daughter of Resident) published on 30 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really delighted with the care provided at Knowle Park both my parents were in the home and were always made to feel welcome and well cared for. Sadly we lost my mother recently but the staff at KP made her as comfortable as possible and I'm very grateful for all their help and support. The activities
are provided and organised to a high standard and the environment is lovely with stunning views.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Knowle Park Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Knowle Park Nursing Home is calculated as follows: ( (165 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 211 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knowle Park Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Caroline

Caroline Sears

Job Title: Home Manager

I originally trained as a nurse, before moving into management within care homes 20 years ago. I maintain my clinical knowledge by working with the clinical team and attending relevant training. I also have a master’s degree in human management.


I have the responsibility of overseeing and supporting the team to ensure the home runs in the best way possible to achieve outstanding customer service and quality of care. Also through my role as Home Manager, I support our residents and their relatives, which is one of the main reasons I love my work.


My biggest achievement was being a finalist for Manager of the Year in the Surrey Care Association awards. In my spare time, I enjoy singing with Rock Choir. I also do yoga and swimming and have done Ceroc dancing in the past, which I would like to start up again. I also enjoy walking and being in nature.


I have lived in Haslemere for 21 years and have an enjoyable cross-country route to get to Cranleigh. Cranleigh is a uniquely beautiful village with views of the Surrey Downs.