Leighton House Private Nursing Home

Burgh Heath Road, Epsom KT17 4NB
Submit a Review
9.9 70 Reviews
  • Leighton House Private Nursing Home, Epsom
Leighton House is more than just a nursing home; it's a place of distinction nestled in the heart of Epsom Downs. The dedicated carers go above and beyond, delivering person-centred care with unwavering commitment. They are exceptionally qualified and knowledgeable, creating a warm and inviting environment that feels like home. The home takes pride in continuously enhancing its services, including specialised training in dementia care for staff.

The facility features a fully equipped activity room, bursting with a variety of engaging indoor and outdoor activities tailored to meet the unique needs and capabilities of residents. With a dedicated Activities Coordinator and a private minibus service (subject to availability), residents are able to fully participate in external activities, promoting their fulfilment and overall well-being.

The team understands that finding the right place for your loved one can be challenging, which is why they warmly invite prospective visitors to experience the warm and familial atmosphere of Leighton House. The friendly, approachable, and welcoming team is the pride and joy of the setting. Staff members are carefully selected for their expertise, compassion, superior skills and a positive attitude to meet the specialised requirements of residents. These exceptional qualities make Leighton House a leading nursing home dedicated to providing the highest level of care.

Come and see for yourself why Leighton House stands out as a beacon of exceptional care. They are there to make a difference to the lives of residents, and are proud to be the best at what they do.

Show Leighton House Private Nursing Home on the Map

Care Provided by Leighton House Private Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Leon Shaz (Registered Manager)
  • Admission Criteria
    • Full assessment will be carried out free of cost
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Leighton House Private Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our standard fees exclude optional extra features such as the following:


    Hairdressing
    Podiatry
    Chiropody
    External Outings (Day trips)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • - Visiting times at Leighton House Nursing Home are open 24 hours.
    - To avoid disruption, please avoid visiting during meal and medication times.
    - Kindly refrain from visiting between 7-8 am, 12-1 pm, and 7-8 pm.
    - Night-time visits are generally discouraged unless authorised or in the case of end-of-life care.
    - Visitors must sign in upon arrival for security and safety purposes.
    - If visitors have any specific requests or questions regarding visiting hours, please contact the reception staff for assistance.


  • Parking

  • Leighton House has an on-site visitors car park as well as Disabled bay and disabled access.


Leighton House Private Nursing Home Reviews (70)

Total of 70, showing 21-40
9.9

Leighton House Private Nursing Home has a Review Score of 9.9 (9.861) out of 10, based on 21 reviews in the last 2 years. Over all time Leighton House Private Nursing Home has 70 reviews.

Overall Experience

  • 63
  • 7
  • 0
  • 0
  • 0

Date Published

70
1
9
21
49

Review from Philippa H (Wife of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has early onset Alzheimer's disease, he came to Leighton House at age fifty-eight in July 2022. The transition from hospital to the home has been seamless, he settled in immediately. All the staff from carers, to cleaners, to kitchen are incredible, patient and genuinely care. I cannot recommend
this home enough.

Reply from Leon Shaz, Group Manager at Leighton House Private Nursing Home

Thank you for your kind words about Leighton House Nursing Home. We're delighted to hear that your husband's transition was seamless and that our caring staff has made a positive impact. Your recommendation means a lot to us.
Please don't hesitate to reach out if you need anything. We're here to help.
Warm regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness of the staff is outstanding and are always cheerful and obliging when I visit Dad.
My dad is very happy at Leighton House and enjoys social interaction with other residents.
Thank you, it has given my brother and me peace of mind, knowing he is so well cared for.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you so much for your kind words. We are honoured to hear your feedback and have shared this with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth C (Brother of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visited my brother for the first time at Leighton House, what a wonderful place, very clean and pleasant, all staff are very welcoming and caring, and all residents seem happy and content. Thank you to all the staff you do an amazing job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Sister of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring, helpful, and obliging.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you for your kind review, we really appreciate it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine P (Mother of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment dad entered Leighton House Nursing Home we knew we had made the right decision. He was well cared for by very capable caring staff. He was always well dressed and clean and seemed very happy and content. He would have enjoyed the interaction with the animals that were brought in. We
very much appreciated the consistency of the staff who were always very welcoming and friendly. We would highly recommend Leighton House Nursing Home.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you Lorraine, we really appreciate the kind words! From the Leighton House team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraldine K (Partner of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last ten months that my partner has been here, he has had all the care and love that can only be the best when there are angels working here.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thanks so much for your review. We really appreciate you taking the time to share your feedback and will share this with our staff team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda L (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After such a difficult year with COVID I can only offer extreme praise for the care my mum has received. She has remained happy and well despite having fewer visits from the family. Management of COVID within the home with regard to visiting has also been excellent. Thank you all.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you, Lynda, for your positive comments! We will share this with our staff team and look forward to seeing you soon!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Wife of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been a resident in Leighton House for nearly three years and in that time the staff, whatever their role in his care, have faced the challenges of the progression of his illness and the COVID pandemic with professionalism, dedication, and informed understanding.
They have throughout
continued to provide a safe and protected environment for him, regular consultation and communication with me, and care and support for both of us. He could not be in a better place amongst a team of better or more caring people.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you, L H, for your positive comments! It's feedback like this that keep us pushing forward and trying to achieve the best we possibly can. We will pass your amazing feedback to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in Leighton House, she is well looked after, happy and safe. She enjoys all the activities they provide and the staff are caring and very attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home which provides a happy and caring environment for its residents. Staff are always available to help and have a good relationship with the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Calogero S (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff.
Hotel standard accommodation.
Great food.
Good activities.
A pleasure to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F L (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for over a year and a half. I am very happy with the way she is being looked after and treated. It is nice to know that she in a safe, secure and caring environment. The staff are always very welcoming.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you so much for taking the time to send over such glowing feedback! We work really hard to offer the best care home and experience, so we are overjoyed to see that reflected in your review. We have forwarded your kind words to management and the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm C (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care and support my mother received. She became content and relaxed and let go of her previous anxiety once she settled in at Leighton House. I am sure this is because her needs were being met which brought us great comfort. The kindness of the staff was appreciated by
all the family as well as my mother. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Wife of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Leighton House for 3 years prior to his death in February 2020. Without question, all the staff care about their residents. I witnessed many acts of kindness. Not just to my husband and family but to many others. The facilities are appropriate for the type of resident and the activities
went from strength to strength. Our heartfelt thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Wife of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of my husbands stay in your home is basically very good but it is extremely hard for me to comment 100% re. the challenging times we are presented with - hence many of the facilities were hardly able to be utilised by my husband as he was only in the home four months till his death - we
were only able to visit the first month and unable to fully appreciate his overall care and life quality e.g, unable to see him enjoying gardens in fine weather or joining in with outside entertainment - the latter cancelled due to virus. The staff did their utmost best for him in unprecedented times, battling through horrendous care home/hospital covid 19 non-testing situation scandal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mollie H (Wife of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found this home to be extremely good and efficient. My husband was always clean and dressed well. He was happy there and we thought the staff were extremely kind, helpful and thoughtful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin C (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Leighton House for many years until her passing. We found all the staff very caring, supportive and courteous. Nothing seemed to be an issue or problem, they were always very helpful and willing to assist her with her everyday needs. All of us would like to take this opportunity
of thanking you all for caring for our beloved mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leighton House has provided my wife with the most excellent care and made us as a family feel very welcome, always greeted us with a smile. My wife always looked well dressed and cared for and her recent passing we were comforted and looked after by all the staff. Cannot thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan P (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only a resident for a short time before she passed away, she was made very welcome and treated with great kindness. It was a great comfort to us that she spent her last few days with such lovely people. You have our heartfelt thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with kindness and compassion in spite of her challenging behaviour. Staff are very professional and welcoming. She is cared for extremely well and I am kept informed by the nursing team and lead carer when required. Recent assessments have been carried out with full support. Mum is in
the best place with all her needs being met. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Leighton House Private Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Leighton House Private Nursing Home is calculated as follows: ( (217 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leighton House Private Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Sharon

Sharon Draper

Job Title: Group Deputy Manager

Joined: 2011

My role as Group Deputy Manager entails supporting senior management in implementing the efficient day-to-day operations of Leighton House and this extends to the various companies within the Aims Care Group. I also develop and nurture the roles and competencies of our staff, ensuring the team is highly trained in accordance with current CQC guidelines.


I oversee and contribute to the assessment and admissions of prospective service users as well as face-to-face tours of our homes.


Mark

Mark Ntim

Job Title: Nurse

Joined: 2015

My role is to provide strong clinical knowledge and leadership to ensure the highest standards are achieved in the delivery of care within Leighton House care home including person-centred care, clinical care and dementia care.