Leighton House Private Nursing Home

Burgh Heath Road, Epsom KT17 4NB
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9.9 77 Reviews
  • Leighton House Private Nursing Home, Epsom
Leighton House is more than just a nursing home; it's a place of distinction nestled in the heart of Epsom Downs. The dedicated carers go above and beyond, delivering person-centred care with unwavering commitment. They are exceptionally qualified and knowledgeable, creating a warm and inviting environment that feels like home. The home takes pride in continuously enhancing its services, including specialised training in dementia care for staff.

The facility features a fully equipped activity room, bursting with a variety of engaging indoor and outdoor activities tailored to meet the unique needs and capabilities of residents. With a dedicated Activities Coordinator and a private minibus service (subject to availability), residents are able to fully participate in external activities, promoting their fulfilment and overall well-being.

The team understands that finding the right place for your loved one can be challenging, which is why they warmly invite prospective visitors to experience the warm and familial atmosphere of Leighton House. The friendly, approachable, and welcoming team is the pride and joy of the setting. Staff members are carefully selected for their expertise, compassion, superior skills and a positive attitude to meet the specialised requirements of residents. These exceptional qualities make Leighton House a leading nursing home dedicated to providing the highest level of care.

Come and see for yourself why Leighton House stands out as a beacon of exceptional care. They are there to make a difference to the lives of residents, and are proud to be the best at what they do.

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Care Provided by Leighton House Private Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Jason Dalaya (Registered Manager)
  • Admission Criteria
    • Full assessment will be carried out free of cost
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Leighton House Private Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our standard fees exclude optional extra features such as the following:


    Hairdressing
    Podiatry
    Chiropody
    External Outings (Day trips)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • - Visiting times at Leighton House Nursing Home are open 24 hours.
    - To avoid disruption, please avoid visiting during meal and medication times.
    - Kindly refrain from visiting between 7-8 am, 12-1 pm, and 7-8 pm.
    - Night-time visits are generally discouraged unless authorised or in the case of end-of-life care.
    - Visitors must sign in upon arrival for security and safety purposes.
    - If visitors have any specific requests or questions regarding visiting hours, please contact the reception staff for assistance.


  • Parking

  • Leighton House has an on-site visitors car park as well as Disabled bay and disabled access.


Leighton House Private Nursing Home Reviews (77)

Total of 77, showing 21-40
9.9

Leighton House Private Nursing Home has a Review Score of 9.9 (9.889) out of 10, based on 28 reviews in the last 2 years. Over all time Leighton House Private Nursing Home has 77 reviews.

Overall Experience

  • 70
  • 7
  • 0
  • 0
  • 0

Date Published

77
10
16
28
49

Review from David E (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was at Leighton House Nursing Home from 1st August 2022 until his passing in March 2023. My Mother and Sister chose Leighton House, and once I had visited I could not believe how lucky we were to find such an excellent Nursing Home so close to where we all live.
The home provided my Father
with excellent care. The staff are very caring, attentive and respectful and the management of the home were always very friendly, kind and welcoming. This really is a very well run Nursing Home with excellent facilities and most importantly dedicated staff.
It was a very difficult decision, for us as a family, to put our dear Father into a Nursing Home but in the end we could not look after him at home. I would highly recommend Leighton House Nursing Home to anyone as they are truly exceptional. I know my Father was in the best possible place.
Thank you to all the staff at Leighton House Nursing Home who looked after my Father so well and made his time at the home very comfortable.

Reply from Leon Shaz, Aims Group Manager at Leighton House Private Nursing Home

We are deeply touched by your generous words and the time you've taken to share your family's experience at Leighton House Nursing Home. Your review warms our hearts and reassures us that our dedication and hard work truly make a difference.


The kind remarks about our staff's caring nature, attentiveness, and respect reflect the values we strive to uphold every day. Knowing that we were able to provide a friendly, kind, and welcoming environment for your family during such a challenging time brings us immense fulfillment. We thank you once again for choosing Leighton House!


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Review from J H (Niece of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Leighton House. From the initial enquiry through nearly four years of your kind and attentive care. My uncle was looked after exceptionally well by the professional team he became very attached.

Reply from Leon Shaz, Aims Group Manager at Leighton House Private Nursing Home

We sincerely appreciate your heartfelt recommendation of Leighton House Nursing Home. Over the past four years, your uncle became more than a resident, he became a cherished pillar of our community. His delightful presence radiated warmth and joy throughout our home, leaving a lasting impression on us all. His bond with our professional care team was truly special and he will be deeply cherished and remembered fondly by us. We're honoured to have been a part of his journey and we're touched by your kind recognition of our attentive, caring services. Thank you.


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Review from Jenny A (Niece of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been constantly happy since living at Leighton House Private Nursing Home. All staff are wonderful, kind, caring and considerate. The rooms are kept clean to a very high standard. Staff are always available if we need to discuss any needs for the resident. The patience shown to my aunt has
been amazing. It is the best and friendliest nursing/care home she has been in.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you so much for sharing your aunt's experience at Leighton House. We're really glad to hear that she's happy with us. It's great that you find our team to be kind, caring and considerate - they'll be so pleased to hear that. We always aim to keep our rooms clean and our staff ready to help and your words show us we're on the right track. Knowing that you find our team patient and our home to be the best and friendliest is just the cherry on top. Thanks again for your kind words!


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Review from Sarah B (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so anxious and sad when we had to make the decision to move my mum into care. It turned out it was the best decision ever when we found this amazing home It wasn't the first home we looked at but was the last as the initial visit made me realise the place was special. The staff cannot be praised
enough. My mum couldn't have been happier and neither could we.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

We're overjoyed to hear your heartfelt feedback. It fills us with immense pride and happiness to know that we could turn a challenging decision into a wonderful experience for you and your mum. It's delightful that you found our home special and your kind words for our staff are a testament to their dedication and love for what they do. Hearing how happy your mum is in our care is the best compliment we could ask for. Thank you for sharing this joyous journey with us, it inspires us to continue spreading happiness!


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Review from M D (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Leighton House for just two weeks; however, from the outset, as a family, we have been made to feel extremely welcome. Dad has settled in well and is really enjoying the activities (especially singing). We all feel very confident that he is being well cared for by all the staff at
Leighton House.
Each time we visit, either kist my mum or with other family members, we are able to spend quality time with my dad.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

We're absolutely thrilled to hear that your dad has settled in beautifully and is thoroughly enjoying the activities, especially the singing. It brings us immense joy to know that you and your family feel warmly welcomed and confident in the exceptional care provided by our staff.
We cherish the meaningful moments you spend with your dad during your visits, and we're dedicated to creating a positive and uplifting atmosphere for everyone. Your feedback means the world to us, and we will continue to go above and beyond to ensure a happy and fulfilling experience for your dad and your family.
Thank you once again for your kind words and for choosing Leighton House. We look forward to making every day even brighter for your dad.


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Review from Parul S (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided in Leighton House from January to June 2022. He was settled, happy and relaxed in his new surroundings. All the staff from A-Z are friendly, polite, hospitable and very accommodating to my father's daily needs. I was always greeted with a smile and warm welcome when I visited. He was
encouraged to regularly interact with fellow residents/staff and join in activities as best as he was able to ensure he kept his mind socially active. The level of care provided was outstanding. No request was too much for the genuinely caring staff. Most importantly, Leighton House provided a positive environment for my father, prioritising his safety, respect, dignity and privacy at all times.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

We are sincerely grateful for your warm and heartening review. Knowing your father felt settled, happy, and relaxed truly validates our team's diligent efforts. Our primary goal is to foster a positive, respectful, and safe environment for all our residents, and we're so glad to hear we achieved this for your father. Your kind words will serve as a great encouragement to our staff. Thank you again for your trust in Leighton House.


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Review from W T (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced Alzheimer's and started living at Leighton House one year ago. the staff at Leighton House have been incredible. They are so caring, kind welcoming and create a pleasant and happy atmosphere even when the residents are so very ill. Quality of care is excellent with regular online
updates via an app for the family. I highly recommend this care home.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you for your heartfelt 5-star review! We are honoured to have had the opportunity to care for your father during his time at Leighton House. Our dedicated staff members are deeply committed to providing exceptional care and creating a pleasant and happy atmosphere. Your recommendation means the world to us, and we are grateful for your trust and support. Thank you for recognising the quality of care and the regular online updates we provide, we will share your feedback to our team. Once again, It is our privilege to be a part of your family's journey, and we will continue to strive for excellence in everything we do.


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Review from F M (Son of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, my experience was of great concern. The use of restraints was a major issue. Since March 2021 however, the home has improved beyond measure. Well done.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you for taking the time to share your feedback and for acknowledging the remarkable improvements we have made at Leighton House. We greatly appreciate your honesty in expressing your initial concerns, particularly regarding the use of restraints.


Since March 2021, we have been working tirelessly to continuously enhance our services, and we are thrilled that you have noticed significant strides in our care home. Our dedicated team has remained steadfast in ensuring the well-being and comfort of our residents while fostering a safe and supportive environment where they can thrive.


Your recognition of our efforts fills us with pride and gratitude, as it affirms our commitment to delivering exceptional care. We are inspired by your feedback and will continue to build upon these positive changes to exceed expectations and provide the highest quality of care possible. Your trust in us is deeply valued, and we are honored to have the opportunity to serve you and your loved ones.


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Review from Karen M (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness of the staff is outstanding and are always cheerful and obliging when I visit Dad.
My dad is very happy at Leighton House and enjoys social interaction with other residents.
Thank you, it has given my brother and me peace of mind, knowing he is so well cared for.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you so much for your kind words. We are honoured to hear your feedback and have shared this with our team.


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Review from Elizabeth C (Brother of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visited my brother for the first time at Leighton House, what a wonderful place, very clean and pleasant, all staff are very welcoming and caring, and all residents seem happy and content. Thank you to all the staff you do an amazing job.

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Review from M B (Sister of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring, helpful, and obliging.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you for your kind review, we really appreciate it!


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Review from Lorraine P (Mother of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment dad entered Leighton House Nursing Home we knew we had made the right decision. He was well cared for by very capable caring staff. He was always well dressed and clean and seemed very happy and content. He would have enjoyed the interaction with the animals that were brought in. We
very much appreciated the consistency of the staff who were always very welcoming and friendly. We would highly recommend Leighton House Nursing Home.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you Lorraine, we really appreciate the kind words! From the Leighton House team.


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Review from Geraldine K (Partner of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last ten months that my partner has been here, he has had all the care and love that can only be the best when there are angels working here.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thanks so much for your review. We really appreciate you taking the time to share your feedback and will share this with our staff team!


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Review from Lynda L (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After such a difficult year with COVID I can only offer extreme praise for the care my mum has received. She has remained happy and well despite having fewer visits from the family. Management of COVID within the home with regard to visiting has also been excellent. Thank you all.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you, Lynda, for your positive comments! We will share this with our staff team and look forward to seeing you soon!


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Review from L H (Wife of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been a resident in Leighton House for nearly three years and in that time the staff, whatever their role in his care, have faced the challenges of the progression of his illness and the COVID pandemic with professionalism, dedication, and informed understanding.
They have throughout
continued to provide a safe and protected environment for him, regular consultation and communication with me, and care and support for both of us. He could not be in a better place amongst a team of better or more caring people.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you, L H, for your positive comments! It's feedback like this that keep us pushing forward and trying to achieve the best we possibly can. We will pass your amazing feedback to our staff team.


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Review from A G (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in Leighton House, she is well looked after, happy and safe. She enjoys all the activities they provide and the staff are caring and very attentive.

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Review from K B (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home which provides a happy and caring environment for its residents. Staff are always available to help and have a good relationship with the residents.

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Review from Calogero S (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff.
Hotel standard accommodation.
Great food.
Good activities.
A pleasure to visit.

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Review from F L (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for over a year and a half. I am very happy with the way she is being looked after and treated. It is nice to know that she in a safe, secure and caring environment. The staff are always very welcoming.

Reply from Leon Shaz, Manager at Leighton House Private Nursing Home

Thank you so much for taking the time to send over such glowing feedback! We work really hard to offer the best care home and experience, so we are overjoyed to see that reflected in your review. We have forwarded your kind words to management and the rest of the team.


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Review from Malcolm C (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care and support my mother received. She became content and relaxed and let go of her previous anxiety once she settled in at Leighton House. I am sure this is because her needs were being met which brought us great comfort. The kindness of the staff was appreciated by
all the family as well as my mother. Thank you.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Leighton House Private Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Leighton House Private Nursing Home is calculated as follows: ( (298 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 334 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Leighton House Private Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Sharon

Sharon Draper

Job Title: Group Deputy Manager

Joined: 2011

My role as Group Deputy Manager entails supporting senior management in implementing the efficient day-to-day operations of Leighton House and this extends to the various companies within the Aims Care Group. I also develop and nurture the roles and competencies of our staff, ensuring the team is highly trained in accordance with current CQC guidelines.


I oversee and contribute to the assessment and admissions of prospective service users as well as face-to-face tours of our homes.


Mark

Mark Ntim

Job Title: Nurse

Joined: 2015

My role is to provide strong clinical knowledge and leadership to ensure the highest standards are achieved in the delivery of care within Leighton House care home including person-centred care, clinical care and dementia care.