Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH
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9.8 79 Reviews
  • Waverley Grange Care Home, Farnham
Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's.

Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual 'UK Luxury Care Home Guide', Waverley Grange allows residents to retain independence while enjoying a vibrant social atmosphere.

Residents can curl up in the library, have a manicure in the salon, or watch a classic on the big screen. There is even a chapel and a café.

The gardens are perfect for a stroll, perhaps to visit the chickens. There is an allotment where residents can grow produce or relax on the patio when the sun is out.

The friendly team work together to make sure everyone’s stay is as comfortable as possible, whether that’s for a few days of respite or longer term.

There’s a real focus on looking after each resident’s wellbeing, including support for their physical, mental and spiritual needs.

Enjoyable mealtimes, lots to do and plenty of opportunities to socialise make this a very special place to be. Friends and family are always welcome to pop in for a catch-up or to join in with whatever’s going on.

The team of activity coordinators plan a varied and interesting programme. There is something for everyone, including those who are less mobile.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Waverley Grange'

Care Provided by Waverley Grange Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dilyana Sharkova (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Waverley Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.


  • Parking
  • On-site parking available.


Waverley Grange Care Home Reviews (79)

Total of 79, showing 1-20
9.8

Waverley Grange Care Home has a Review Score of 9.8 (9.802) out of 10, based on 22 reviews in the last 2 years. Over all time Waverley Grange Care Home has 79 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Waverley Grange for four years and we are very happy with the care she receives and the facilities the care home offers. The staff really are like a big family, very kind and caring and we are always made to feel welcome. If we do have any concerns, they are dealt with
in an excellent, professional manner. My mum has a nice room and we have been able to put lots of photographs on the walls and bring some of her own furniture which helps to make it feel more personal and homely. It has been quite a journey for us to find the most appropriate and caring setting, close to where we live and we are grateful to all at Waverley Grange for making this possible.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are happy to hear you feel like Mum is a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Though sad that my husband needs to live in a care home, I cannot think of anywhere better for him to be.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your kind words. We hope Waverley Grange care home did everything possible to make the transition as easy as possible. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Waverley Grange has been Dad's home for thirty one months now.
In his own words, he always says 'I am very happy here, and the food is good'. It is a bright, modern, friendly, welcoming home where the staff are very kind and caring and always do their best to look after Dad with outstanding respect
and care. There is a lovely reception conservatory area where, as a family, we take Dad for coffee and cake. It makes visiting Dad a joy. The management are always responsive, approachable and professional. We would wholeheartedly recommend Waverley Grange.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your kind words. It is always nice to hear words like "Friendly" and "welcoming" being used to describe our care. We look forward to seeing you again.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Waverley Grange Care Home for a short time and during what was a difficult time for her settling into her new environment, she was shown the utmost care and respect by all staff. This was very important for her wellbeing and mine. It was very reassuring for me to place
the care of my wife in such good hands. A fact most apparent is how well Waverley Grange is managed. Every issue has been handled promptly and with the needs of my wife met by well-trained and competent staff. A special mention is given to the performance of the staff over the Christmas period. They maintained a cheerful and festive spirit throughout what could have been a difficult time for Residents away from their homes for the first time.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My father moved to Waverley Grange for hospice care in November, as we were no longer able to continue caring for him at home after he deteriorated. We were worried that being in a care home might not offer him the same support we could, but allowing the staff to care for him meant we all got to spend
precious, quality time before he died. The duty of care, support and understanding was invaluable, and we cannot thank the staff enough for all their help and guidance at such a difficult and emotional time for the family. We'd really like to thank everyone who looked after him, you all made a very difficult situation manageable and gave him such dignity at the end that we know he died peacefully which is all we wanted. We will be forever grateful. You are a team of such lovely people; we cannot recommend you enough. Wishing you all a lovely Christmas and all the best for 2025.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your lovely comments. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is wonderful to hear that you were able to spend quality time with your Father and that you felt supported and understood during these difficult times. Thank you for choosing Waverley Grange for your Father's stay.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Waverley Grange for 6 months now after being cared for by the family. Having been to the home for respite a few times when it was decided she needed care the only place she wanted was Waverley Grange. I cannot fault the service she and the family have received from the staff.
My
mother feels very safe and secure, and is very happy and settled.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. We are so pleased to hear that your Mother feels very safe and secure, as our resident's health and well being is an absolute priority. It is lovely to hear that your Mother has had such positive experiences during her stays at Waverley Grange Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My Dad was in the nursing wing of this home for the last 8 weeks of his life. He was very frail and found communication hard at the end. The staff were amazingly kind and gentle and became true friends and supporters for both him and my Mum. The food was really wonderful and the kitchen staff careful
and creative with his fairly specific needs and preferences. I have nothing bad to say.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

Thank you for taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time. It is wonderful to hear that you and your family felt supported through these times and that your Dad felt like a part of our Waverley Grange family. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Waverley Grange is a friendly and compassionate care home where all of the staff work together to make their residents happy and secure. There are many excellent activities for the residents to attend which provides company and mental stimulation. The meals are excellent, fresh and appetising and the
cakes are exceptionally good. I am welcomed by name when I visit my husband who despite his limited mobility is happy and content in the knowledge that he is well cared for and the patient staff anticipate his needs. Staff take residents to the lounge for activities.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Husband in our care. We are looking forward to seeing you again.


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Overall Experience  Overall Experience 5.0 out of 5

Dad arrived 5 months ago. Having been diagnosed with Parkinson's some 20 years ago, it was heart-wrenching for our family to take the decision to place him into a home. From the initial meeting, to his arrival, Waverley staff were professional, yet warm and welcoming. They have continued to welcome
us all when we visit. Dad loves to be outside gardening (on his good mobility days). He has had some lovely feedback from the staff on his efforts in the garden area. It's lovely to see him receive nice comments. The majority of staff understand him/his illness better now, some not so, although we hope this will continue to improve. It's a shame that we have lost the customer portal recently. Albeit some information was not always 100% accurate, it was still a good source for us to check on him, on the days we were not able to visit. The communal areas are great to sit and play dominoes with Dad, rather than sitting in his room on every visit.

Reply from Rosie Smith, Customer Advisor at Waverley Grange Care Home

Hello and thank you for taking the time to write a review for the staff at Waverley Grange Care Home. We understand how difficult a decision it is to place a loved one in care and are thrilled that the staff have made this transition slightly easier for your family. It sounds as if your Dad has settled in well at the home and it must lift all of your spirits to hear such lovely words about him from the staff. We will of course pass on your comments about the customer portal to the home. We hope your Dad continues to enjoy his stay, best wishes!


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Overall Experience  Overall Experience 4.0 out of 5

First-time visit to a care home where my mother has been a resident for a few months. Good first impression with all staff appearing very friendly and competent. My mother has a lovely room overlooking and with access to the garden which is well-kept and inviting. Her room was well-appointed and afforded
her everything she could wish for as she looked to rebuild her health. It's pleasing to note that she has successfully put on weight, looks well and appears happy (it's been a while since I've noticed her smile but she is now). Time will tell just how well the home has performed but she is starting to make friends with other residents and is slowly coming out of her shell having spent many months living at home by herself.
There appears to be an air of peace and tranquillity at the home and a welcoming coffee/tea and slice of cake when you arrive. Hopefully, my mum will continue to enjoy her stay there for however long it may be.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your lovely review. It is always nice to hear words like "Peace" and "Tranquillity" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

At the age of 92, Mum was moved to Waverley Grange from the hospital for palliative care in February. Initially, Mum found it quite difficult to adjust, having lived independently, until a spate of ill health. After a few weeks, Mum picked up and was able to be moved downstairs, where she was able to
socialise with other residents and take part in whatever activities were going on. She particularly enjoyed the petting animals that visited and the outing to a garden centre. Sadly Mum passed away in early July. All of the staff were kind, caring and respectful to Mum, me and the family members that visited. It was thanks to the care and dedication of them all that Mum was able to enjoy the last few months of her life.

Reply from David Mclean, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We hope Waverley Grange Care Home did everything possible to make the transition as easy as possible for your mum. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like she received the best possible care.


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Overall Experience  Overall Experience 4.0 out of 5

Mum was made to feel welcome and has settled in well. She is enjoying the social activities. more outings would be nice for her.

Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care. We will certainly pass your comments on to the manager.


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Overall Experience  Overall Experience 5.0 out of 5

My father spent his last few weeks in palliative care at Waverley Grange and I could not be happier with his care whilst there. All the staff were friendly, efficient, caring, incredibly warm and considerate, not only of my father but all of us who visited him. Whilst it's incredibly sad to lose someone,
I could not have asked for a better team to take care of my father in his final weeks.

Reply from Alison Horridge, Customer Advisor on behalf of the Team at Waverley Grange Care Home

We appreciate you taking the time to write us this lovely review. We are so sorry for your loss but hope that knowing your father was well cared for at Waverley Grange is of comfort to you. Thank you again for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

We have nothing but high praise for the care provided at Waverley Grange! Moving from living independently to a small residential community at the age of 92 has been a huge change for Mum but all of the staff have been extremely caring throughout this transition. Nothing is too much trouble and the
highly personal approach has ensured Mum has quickly become part of the Waverley ‘family’. There is a wide range of activities to suit the interests of the residents and relatives are also welcomed to be a part of the social side of the home. We are regularly consulted on all aspects of provision, to ensure the home is meeting needs and it is clear they are continually striving to provide the best. We can certainly recommend Waverley Grange without hesitation and have every confidence in the quality of care being provided for Mum.

Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home

Thank you for your kind words. We are glad to hear Waverley Grange did everything to make the transition as easy as possible, and it's wonderful to hear that Mum feels like a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

I researched local facilities at a time when my brother was ready for discharge from hospital but didn't feel he could be safe at home. I spoke to one staff member in particular who was attentive and astonishingly efficient at handling with the hospital and making the transfer process stress-free at
a very stressful time. The care my brother has received has been first-class. He has confidence in every single member of staff.

Reply from Eden Tomlinson, Customer Service Adviser at Waverley Grange Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Brother in our care. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Sadly mum's stay in the care home was short only 10 days but in that time everyone from being greeted at reception, the care team on my mum's floor and the nurses were made so welcome and mum was well looked after. The room was lovely and so pleased we were able to personalise it with photos etc. When
my mum died the management was amazing and very thorough in dealing with everything that needed sorting. Very happy with Waverley Grange

Reply from David Mclean, Customer Service Adviser at Waverley Grange Care Home

Thank you for taking the time to leave your review. We do send our condolences for your loss. We hope Waverley Grange care home did everything possible to make the transition as easy as possible for her time with us and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

From the first visit, the warmth and caring of the team was immediately evident. It's a very hard stage of life to have to place a beloved parent into someone else's care, but we knew Mummy was in great hands. She got stuck in all the activities, and we came and went as if it were her own home. In the
later stages, we even did 24-hour shifts by Mummy's side, and the team looked after us so well, feeding us, supplying endless tea and allowing us a peaceful time with Mummy.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time, and it is always nice to hear words like “Warmth” and “Caring” being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into Waverley Grange from the hospital for end-of-life care. Sadly she was only in there for 11 days but they were the best days for her due to the amazing care that she received.
Nothing was ever too much for them, changing her meals because she didn't like what was cooked (all food
was amazing) looking after all of her visitors, and making sure that she was never on her own too long.
All of the staff were very kind nurses, cleaners, and carers and I really couldn't have wished for a better place for her to spend her last days. From the bottom of my heart, I thank you all.

Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home

Thank you for your lovely review. It is always so nice to hear our staff went so above and beyond to accommodate not only Mum, but yourselves as her family and friends during a difficult time. Hopefully you are able to find comfort looking back on this experience knowing your loved one received the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My father moved to Waverley Grange to be close to us in 2021, I would recommend this care home. The management team are very good and the home runs smoothly. The care staff team are fantastic, very kind, attentive and professional.
Even though my dad preferred to stay mainly in his room, he felt part
of the Waverley Grange community, there are lots of activities and entertainment for the residents who want to take part.
I appreciated being able to visit my dad at any time day or evening and the support we received from the home in Dad's last days was a huge comfort.
Thank you to everyone at Waverley Grange.

Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are so pleased to hear your dad felt like a part of our Waverley Grange family and that the staff always went above and beyond to make both him and your family feel so well cared for and accommodated. Hopefully, you can go away from this feeling like your loved one received the best possible care.


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Overall Experience  Overall Experience 4.0 out of 5

Mum joined Waverley Grange Care Home on the 3rd of July and despite some normal trepidation has settled in well. Central to this is the community of like-minded residents and the scale of activities that bring them together, industry communal meals. We are very happy for Mum to be part of the Waverley
Grange community.

Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home

Thank you for your lovely review. It is to nice to hear your mum feels like a part of our Waverley Grange family and so included in our activities with other residents within the home. We hope to continue providing your loved one with the best possible care.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Waverley Grange Care Home is calculated as follows: ( (208 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 253 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (6)

Dilyana

Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I have worked with Bupa for over ten years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.


In my spare time, I love to help others, travel and read.


Julianne

Julianne Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked at Waverley Grange Care Home for over six years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.


In my spare time, I love to spend time with my family and go on dog walks.


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Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.


In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.


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Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.


Stacey

Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.


I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.


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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.


In my spare time, I enjoy reading, cycling and coding.


Frequently Asked Questions about Waverley Grange Care Home

What types of Care is Waverley Grange Care Home registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waverley Grange Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Waverley Grange Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Waverley Grange Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waverley Grange Care Home to the centre of Farnham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.