The consistency of care and quality of the staff was extremely high
C B (Daughter of Resident)
I was so impressed with the high standard of care for the people
Linda P (Friend of Resident)
the staff were so friendly and I felt mum was in a secure homely environment
Lizzy S (Daughter of Resident)
The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.
On-site parking available.
Waverley Grange Care Home has a Review Score of 9.8 (9.802) out of 10, based on 22 reviews in the last 2 years. Over all time Waverley Grange Care Home has 79 reviews.
Review from E F (Daughter of Resident) published on 31 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your lovely review. We are happy to hear you feel like Mum is a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.
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Review from Sue S (Wife of Resident) published on 28 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your kind words. We hope Waverley Grange care home did everything possible to make the transition as easy as possible. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.
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Review from C C (Daughter of Resident) published on 23 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your kind words. It is always nice to hear words like "Friendly" and "welcoming" being used to describe our care. We look forward to seeing you again.
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Review from Ernest R (Husband of Resident) published on 15 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.
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Review from Catherine D (Daughter of Resident) published on 13 January 2025
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Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home
We appreciate you taking the time to leave us your lovely comments. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is wonderful to hear that you were able to spend quality time with your Father and that you felt supported and understood during these difficult times. Thank you for choosing Waverley Grange for your Father's stay.
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Review from S W (Daughter of Resident) published on 13 January 2025
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Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home
Thank you for your kind words. We are so pleased to hear that your Mother feels very safe and secure, as our resident's health and well being is an absolute priority. It is lovely to hear that your Mother has had such positive experiences during her stays at Waverley Grange Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from A F (Son of Resident) published on 6 January 2025
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Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home
Thank you for taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time. It is wonderful to hear that you and your family felt supported through these times and that your Dad felt like a part of our Waverley Grange family. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Monica C (Wife of Resident) published on 15 November 2024
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Husband in our care. We are looking forward to seeing you again.
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Review from Julie W (Daughter of Resident) published on 13 November 2024
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Reply from Rosie Smith, Customer Advisor at Waverley Grange Care Home
Hello and thank you for taking the time to write a review for the staff at Waverley Grange Care Home. We understand how difficult a decision it is to place a loved one in care and are thrilled that the staff have made this transition slightly easier for your family. It sounds as if your Dad has settled in well at the home and it must lift all of your spirits to hear such lovely words about him from the staff. We will of course pass on your comments about the customer portal to the home. We hope your Dad continues to enjoy his stay, best wishes!
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Review from Roy T (Son of Resident) published on 17 September 2024
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your lovely review. It is always nice to hear words like "Peace" and "Tranquillity" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Christine J (Daughter of Resident) published on 5 August 2024
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Reply from David Mclean, Customer Service Adviser at Waverley Grange Care Home
Thank you for your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time. We hope Waverley Grange Care Home did everything possible to make the transition as easy as possible for your mum. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like she received the best possible care.
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Review from C A (Daughter of Resident) published on 9 July 2024
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Reply from Maria Ricketts, Customer Care Adviser at Waverley Grange Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care. We will certainly pass your comments on to the manager.
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Review from Sara S (Daughter of Resident) published on 22 May 2024
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Reply from Alison Horridge, Customer Advisor on behalf of the Team at Waverley Grange Care Home
We appreciate you taking the time to write us this lovely review. We are so sorry for your loss but hope that knowing your father was well cared for at Waverley Grange is of comfort to you. Thank you again for your kind words.
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Review from V G (Daughter of Resident) published on 10 April 2024
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Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home
Thank you for your kind words. We are glad to hear Waverley Grange did everything to make the transition as easy as possible, and it's wonderful to hear that Mum feels like a part of our Waverley Grange family. We hope to continue providing your loved one with the best possible care.
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Review from P C (Sister of Resident) published on 13 February 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Waverley Grange Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your Brother in our care. We hope to continue providing your loved one with the best possible care.
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Review from K L (Daughter of Resident) published on 8 January 2024
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Reply from David Mclean, Customer Service Adviser at Waverley Grange Care Home
Thank you for taking the time to leave your review. We do send our condolences for your loss. We hope Waverley Grange care home did everything possible to make the transition as easy as possible for her time with us and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your mum received the best possible care.
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Review from Kerrie E (Daughter of Resident) published on 4 January 2024
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Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home
We appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time, and it is always nice to hear words like “Warmth” and “Caring” being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from karen S (Daughter of Resident) published on 4 October 2023
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Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home
Thank you for your lovely review. It is always so nice to hear our staff went so above and beyond to accommodate not only Mum, but yourselves as her family and friends during a difficult time. Hopefully you are able to find comfort looking back on this experience knowing your loved one received the best possible care.
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Review from Julia K (Daughter of Resident) published on 28 September 2023
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Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home
Thank you for your lovely review. We are so pleased to hear your dad felt like a part of our Waverley Grange family and that the staff always went above and beyond to make both him and your family feel so well cared for and accommodated. Hopefully, you can go away from this feeling like your loved one received the best possible care.
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Review from Andrew L (Son of Resident) published on 14 September 2023
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Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care Home
Thank you for your lovely review. It is to nice to hear your mum feels like a part of our Waverley Grange family and so included in our activities with other residents within the home. We hope to continue providing your loved one with the best possible care.
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The Review Score of 9.8 (9.802) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.802 for Waverley Grange Care Home is calculated as follows: ( (208 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 253 Ratings = 4.802
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Apr 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Feb 2025
Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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Job Title: Home Manager
Joined: 2014
I have worked with Bupa for over ten years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.
In my spare time, I love to help others, travel and read.
Job Title: Clinical Deputy Manager
Joined: 2018
I have worked at Waverley Grange Care Home for over six years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.
In my spare time, I love to spend time with my family and go on dog walks.
Job Title: Chef Manager
Joined: 2022
I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.
In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.
Job Title: Senior Care Assistant
Joined: 2023
I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.
Job Title: Receptionist
Joined: 2017
I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.
I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.
Job Title: Financial Administrator
Joined: 2022
I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.
In my spare time, I enjoy reading, cycling and coding.