Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH
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9.8 79 Reviews
  • Waverley Grange Care Home, Farnham
Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's.

Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual 'UK Luxury Care Home Guide', Waverley Grange allows residents to retain independence while enjoying a vibrant social atmosphere.

Residents can curl up in the library, have a manicure in the salon, or watch a classic on the big screen. There is even a chapel and a café.

The gardens are perfect for a stroll, perhaps to visit the chickens. There is an allotment where residents can grow produce or relax on the patio when the sun is out.

The friendly team work together to make sure everyone’s stay is as comfortable as possible, whether that’s for a few days of respite or longer term.

There’s a real focus on looking after each resident’s wellbeing, including support for their physical, mental and spiritual needs.

Enjoyable mealtimes, lots to do and plenty of opportunities to socialise make this a very special place to be. Friends and family are always welcome to pop in for a catch-up or to join in with whatever’s going on.

The team of activity coordinators plan a varied and interesting programme. There is something for everyone, including those who are less mobile.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Waverley Grange'

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Care Provided by Waverley Grange Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dilyana Sharkova (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Waverley Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.


  • Parking

  • On-site parking available.


Waverley Grange Care Home Reviews (79)

Total of 79, showing 21-40
9.8

Waverley Grange Care Home has a Review Score of 9.8 (9.802) out of 10, based on 22 reviews in the last 2 years. Over all time Waverley Grange Care Home has 79 reviews.

Overall Experience

  • 63
  • 11
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Date Published

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Review from J H (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff who knew Mum so well and looked after her so well. Their nursing is outstanding and it is always lovely to see the same regular faces that help Mum and understand her. Thank you to the staff who are always there to help with calls and messages.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Waverley Grange Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Joan G (Respite Resident) assisted by family/friend published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with my two weeks respite at Waverley Grange Care Home.
The staff could not have done more for me, very attentive and kind.
Food was very good. Overall, excellent care, If I need respite again I will definitely go to Waverley Grange.

Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care Home

Thank you for your lovely review. We are so pleased to hear that you enjoyed your two-week stay with us at Waverley Grange and it is always nice to hear words such as "attentive" and "kind" being used to describe the care that we provide. Thank you for choosing Waverley Grange for your stay.


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Review from Christine C (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Waverley Grange Care Home for more than six years. I always found the staff polite, courteous and helpful. My mother always remarked how kind and friendly the staff were. In the final couple of months, before she died, she needed more care. She was always treated with dignity
and kindness. When she passed away, everyone was sensitive and caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

We really appreciate you taking the time to leave us your review. Thank you for your kind words.


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Review from G W (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, and I feel that my father is well cared for. I appreciate that I am able to drop in to see my father at any time. His room is very comfortable, and the facilities are good. We appreciated help from the manager in securing funds from the NHS to help with Dad's care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for your feedback. We are so happy to hear that you feel your Father is well cared for at Waverley Grange.


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Review from S W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home, the staff are attentive and caring and very accommodating to my many requests and involvement in the care of my mother. I practically lived in the home for many weeks (as I normally live overseas). I felt like I had become part of the family and am thankful for the support from
all staff members. Overall, the care of the residents is compassionate and dignified.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for your kind review. We are so glad to have been able to help support you and your Mother, it is lovely that you now feel like part of our family at Waverley Grange.


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Review from Alan M (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A modern well-conceived building surrounded by a garden gives a pleasant ambience. Modernly furnished with bright and light rooms/corridors. The atmosphere is generally good, with friendly staff. The food offered from a daily menu is variable, although special requests are accepted. Breakfasts are very
acceptable. Midday meal tends to be plain and stodgy with large portions which do not appeal. Some overcooking is evident, spoiling what could be tastier. An absence of salads, rice-based meals and vegetables.

Reply from Rebecca Kellegher, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your feedback. We are glad that you find the facilities, surroundings and staff to be pleasant. We will pass your comments regarding the lunchtime menu through to our management team.


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Review from P W (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my mother was excellent in all respects. Getting in touch with the home is difficult, reception is not manned seven days per week and the telephone arrangements are antiquated. Returning a missed call is impossible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for your feedback. I will certainly pass your comments on to the management team regarding the phone lines.


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Review from Nina P (Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home is very good. I am well looked after in all respects and I feel very safe and happy here. My only complaint is that I am very unhappy with the food, sometimes the meat is hard and uncooked and the meals themselves are tasteless.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for taking the time to leave us a review. I will certainly pass your comments about the food on to our management team to look into it for you.


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Review from Joan C (Niece of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in Waverley Grange for more than 5 years and could not have received better care, both physically and emotionally. Her carers became like family to her when we couldn't visit through Covid lockdowns. They kept her going through the most difficult times and made an impossible situation bearable.
I cannot praise the staff at Waverley Grange enough, they have been just wonderful.

Reply from Amanda Barnes, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your aunt has received the best possible care even through the tough times of Covid. Thank you for choosing Waverley Grange for your aunt's stay.


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Review from Linda W (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has taken me a while to do this review but wanted to record our gratitude and admiration for Waverley Grange. My dad was in very poor health when he arrived in Dec 2020 and had almost been written off by the hospital. The staff at Waverley Grange supported him back to being the happy, humourous and
life-loving Dad that we had so missed. After years of managing independently, he was suddenly able to relax into being looked after in the kindest and most empowering way possible. He felt at home - among people he trusted and who he (and we) felt really cared about him. When Dad declined in health in May, the team got him swiftly admitted to hospital where he sadly died. The only thing he wanted in that week was to go back to Waverley Grange - his home and his friends as he told us repeatedly. I cannot think of a greater accolade for the manager and the whole Waverley Grange team. We can never express fully our gratitude to you for the happiness of his last months and would recommend you to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for taking the time to leave your lovely review. We are so sorry for your loss, but hopefully, it is of comfort to you knowing that your Dad received the very best care possible at Waverly Grange.


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Review from A S (Daughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was looked after in this lovely home for 2 weeks following emergency surgery. The staff were all so kind and helpful and the nursing care and physio excellent. Mum so enjoyed the food and looking at the beautiful garden. The home was very clean and provided very stringent methods of Covid 19
prevention

Reply from Amanda Barnes, Customer Service Adviser at Waverley Grange Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that mu had a positive experience on her 2 week stay. Thank you for choosing Waverley Grange for your Mums stay.


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Review from R M (Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care on the whole is good, but due to insufficient staff, things are rushed. Food is very good, more food is wasted than eaten. More trained chefs are needed.

Reply from Amanda Barnes, Customer Service Advisor at Waverley Grange Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Andrew L (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waverley Grange suits my mothers needs extremely well. My mum was in a very poor state of health but within a week of being at the care home she responded very well to the diligent care and careful monitoring. She is now back to eating and drinking liquids to excellent levels. She is happy and comfortable
in her day to day routine. Access to see her is no problem, with of course the necessary Covid precautions and testing. The staff are very friendly and the management is superb.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for your lovely review. It is so good to know that your Mum's health has vastly improved with the care provided at Waverley Grange and that she is happy and comfortable.


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Review from Judith A (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lacking in equipment which can be long waits. Room is a bit cramped and care staff need to open more space to sort this especially in the shower room. I was told to treat this as if it were my own home but because of Covid this is not easy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care Home

Thank you for your review. We are sorry to hear about your experience at Waverley Grange and the long waits for equipment. Our resident's health and well-being is our absolute priority, I have passed your comments on to the home manager who will arrange a meeting with you to discuss this in more detail and rectify any ongoing issues immediately.


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Review from Jonathan S (Son of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Waverley Grange for six years now since a fall which left her unable to stand or walk and needing 24 hr nursing care. Waverley Grange was newly opened at the time and we have seen changes over the years. However, the care Mum has received has been excellent. Many of the staff have formed
lasting relationships with her, they think of her needs and wants and she has been largely physically and mentally comfortable throughout. Mum is now approaching the end of her life and the team at Waverley Grange have made every effort to enable me to spend some time with her despite the circumstance and necessary control measures around Covid-19. The team have always been responsive, helpful and caring and, while no-one wants to end up in long-term nursing care, we couldn't have wished for a more positive experience.

Reply from Stephen Rondel, Customer Adviser at Waverley Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care.


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Review from A P (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes I've seen or been associated with. My mother was well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for trusting us with your mother's care and for the kind words.


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Review from Janet D (Wife of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well looked after during his short residency. They also looked after me when I visited, especially during his last two weeks. He was treated with kindness and respect right up to the end (and also afterwards).

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for taking the time to leave such kind comments Mrs Davies.


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Review from Peter H (Husband of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Waverley Grange Care Home in May 2019 being given a short time to live. She was very dependent and unable to walk, but with her determination and the excellent care given to her, she walked out of Waverley and came back home at Christmas. I, my daughter and our family cannot thank all
of the staff enough from the manager to the nursing, caring, cleaning, laundry, maintenance staff and the gardener. One and all, I will recommend you.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your praise. It is always delightful to hear back from the families of our residents.


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Review from C B (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Waverley Grange for almost a year. She received wonderful care and support during that time. The consistency of care and quality of the staff was extremely high. Her care was beautifully tailored to meet her needs and the welcoming and friendly atmosphere always made the
daily visits really enjoyable. A lovely home full of lovely, dedicated folk.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your praise, we really appreciate the kind words.


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Review from Linda P (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the high standard of care for the people that are in your care. The staff could not have done more to make our visit so successful to visit a friend. We were made to feel so welcome.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your kind words. We are very happy to hear you felt welcome when visiting. We hope to see you again soon.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Waverley Grange Care Home is calculated as follows: ( (208 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 253 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

Top 20 Large Care Home Groups 2025

Recipient: Bupa Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Bupa Care Homes

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Bupa Care Homes

Date: Thursday 30 Jun 2022 More details

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Meet the Team (6)

Dilyana

Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I have worked with Bupa for over ten years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.


In my spare time, I love to help others, travel and read.


Julianne

Julianne Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked at Waverley Grange Care Home for over six years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.


In my spare time, I love to spend time with my family and go on dog walks.


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Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.


In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.


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Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.


Stacey

Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.


I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.


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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.


In my spare time, I enjoy reading, cycling and coding.