Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH
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9.8 79 Reviews
  • Waverley Grange Care Home, Farnham
Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's.

Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual 'UK Luxury Care Home Guide', Waverley Grange allows residents to retain independence while enjoying a vibrant social atmosphere.

Residents can curl up in the library, have a manicure in the salon, or watch a classic on the big screen. There is even a chapel and a café.

The gardens are perfect for a stroll, perhaps to visit the chickens. There is an allotment where residents can grow produce or relax on the patio when the sun is out.

The friendly team work together to make sure everyone’s stay is as comfortable as possible, whether that’s for a few days of respite or longer term.

There’s a real focus on looking after each resident’s wellbeing, including support for their physical, mental and spiritual needs.

Enjoyable mealtimes, lots to do and plenty of opportunities to socialise make this a very special place to be. Friends and family are always welcome to pop in for a catch-up or to join in with whatever’s going on.

The team of activity coordinators plan a varied and interesting programme. There is something for everyone, including those who are less mobile.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Waverley Grange'

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Care Provided by Waverley Grange Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dilyana Sharkova (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Waverley Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.


  • Parking

  • On-site parking available.


Waverley Grange Care Home Reviews (79)

Total of 79, showing 61-79
9.8

Waverley Grange Care Home has a Review Score of 9.8 (9.802) out of 10, based on 22 reviews in the last 2 years. Over all time Waverley Grange Care Home has 79 reviews.

Overall Experience

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Review from Colleen K (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the amazing staff at Waverley Grange. Thank you so much for all your kindness and support to our family. Sadly losing Mum was very difficult, but the care she received was amazing. With all our love, all the family.

Reply from Jeanette Holding, Customer Service Advisor at Waverley Grange Care Home

Thank you so much for sharing your experience with us in such a difficult time for all the family. Thank you for choosing Bupa.


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Review from M A (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and comfortable environment. Staff are friendly, helpful and caring. Always felt that dad was safe and being well looked after. The only minor criticism being that on weekends there did on occasions seem to be a lack of staff on duty.

Reply from Jayne Duck, Customer Services Administator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean D (Sister of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the home, the care that my brother has received over the past 4 months and also with the staff. The staff are always pleasant and very helpful.

Reply from Jayne Duck, Customer Services Administrator at Waverley Grange Care Home

Thank you for your review. So glad that your brother is receiving excellent care and that you can relax knowing that he is looked after. The Bupa Customer care team.


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Review from Nina H (Daughter of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to say a big thank you to everyone who made my mum's birthday very special yesterday. I feel everyone went the extra mile which is very much appreciated as I know how hard you all work. It was very nice that a cake was made for her and everyone sang her happy birthday to celebrate. Also, I
believe it was one of the care assistants who also made a big effort to make my mum feel good on her special day by doing her hair and painting her nails. Thanks again to all.

Reply from Simone Berkeley, Customer Service Advisor at Waverley Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and happy birthday to your mum, we will pass the comments onto the home manager.


The Bupa Customer Care Team.


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Review from Laurence F (Friend of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel ourselves at home at Waverley Grange. We come in, we stay, and we don't want to leave. Unbelievable but true, I have never seen a place like this before. Staff are everywhere but discrete night and day, extremely focused, skilled and professional. No panicking.


Good communication between

doctors, nurses and family. It looks like an orchestra where every instrument plays kindness, respect - all in harmony. The architecture of the building definitely plays a good part in the good energy.


Bravo.


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Review from Lucie C (Granddaughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Waverley Grange treated my relative with care and dignity She was happier in their care than she had been in a long time. Towards the end, nurses were with her all the time - chatting and just holding her hand when family members couldn't be there. A lovely, welcoming and supportive care
home.

Reply from Emily Wilson, Customer Service Administrators at Waverley Grange Care Home

Thank you for sharing such a lovely review. I am so pleased that your relative was happy during her stay. I will pass on your kind words to the home manager. The Bupa Customer Care Team.


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Review from Eileen H (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident in Waverley Grange Nursing Home for only 3 months but was treated with the utmost care. The staff were excellent from the management to all other personnel. Couldn;t fault anyone, their friendliness and courtesy and nothing was too much trouble. They were all dedicated to their jobs,
including handyman, laundry staff and the chef, who also seems to be forgotten while working being the scenes half the time. I cannot praise them enough but would like to say a big thank you and keep up the good work.

Reply from Emily Wilson, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Debbie (Daughter of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Full respect is given to residents and relatives. Cannot fault the care or attention to detail given. Always encouraging relatives to achieve their maximum potential and join in with all activities and functions.

Reply from Jayne Duck, Customer services administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Gail K (Daughter of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Though generally, the staff are very good, communication appears poor at times. It can at times, be difficult to obtain the relevant and up to date information, concerning my mother's physical health and mental state. The Relative and Residents meetings do not always appear to reflect the concerns or
views of nursing residents. This presumably, is owing to the fact that few are likely to be able to attend as relatives live a distance away. A system whereby relatives unable to attend could have some input on behalf on those unable to express their wishes and concerns would be very helpful. It has been disappointing that there have been no trips in the last few months, something that I am sure gives a great deal of pleasure for all those unable to get out and about.

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Review from Evelyn C (Power of Attorney of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival at the home, you are always welcomed by a very nice pleasant, efficient and helpful receptionist. Any queries regarding finance and admin are equally dealt with in a pleasant and helpful way by admin staff. The interior decor is very pleasant and welcoming and coffee and cake is available
in the reception area. The care staff are always willing to listen to any concerns and update you on any changes of care that they suggest before implementing. The care staff are always very caring and kind to my friend who requires a great deal of care. I always leave my visit feeling that she is receiving the best care possible.

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Review from Anne W (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have written 'poor' for my Mother's room. When she first arrived at WG, her room was clean, bright and spacious. We were happy this was to be her home. Too often now it is cluttered with clothes not put away (not always even her own), her magazines incl TV, are out of reach. Her buzzer is often not
with her. Empty cups of water, tea etc on the trolley, medical notes on the bed, debris on the bathroom floor.


Staff are usually really lovely but often rushed and busy - not enough of them?
Poor communication between staff and between staff and relatives.
We feel general standards have deteriorated over the last year.
Value for money ? We have no idea as we have no experience of other Care Homes.


Reply from Rose Pickering, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Pamela P (Niece of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which is being given to my aunt is of an exemplary standard. Although very much compos mentis, she is bedridden in extreme old age with arthritis and can do very little for herself, but she is kept comfortable and clean. Her hair, nails and clothes are well-tended, and the nursing staff keep
a close eye on her health requirements.


My aunt enjoys having a choice of menu each day, together with a glass of sherry at lunchtime! She retains a keen sense of humour which is usually directed at the nursing and care staff, and they react well to her teasing. They seem to enjoy her company and often pop into her room to pass some moments in her company.


The administrative staff at Waverley Grange are friendly and approachable and on the occasion of my aunt's 100th birthday in December 2015, they arranged for a splendid buffet lunch to be served in her bedroom to family members who came to celebrate the memorable occasion with her.


Reply from Rose Pickering, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Tina H (Daughter-in-law of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy at Waverley Grange. The staff are all very caring and look after her as if she was their own relative. The facilities are clean and modern. And the services and activities are efficient and well thought through.

Reply from Rose Pickering, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Patricia B (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The building and facilities are up to date albeit that visitor car parking can sometimes be insufficient. The environment is good and the staff are friendly, welcoming and communicative and appear to make every effort to ensure the comfort and safety of the residents.

Reply from Rose Pickering, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lou S (Daughter-in-law of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities on offer at Waverley Grange are very good and utilised in conjunction with a varied entertainment programme on a daily basis. We have experienced service from both floors and the level of care and compassion shown is good. There have been occasions where it is obvious they have been short
staffed, particularly at meal times.
General cleanliness of the premises is good and maintenance is to a high standard.
The two resident cats contribute to a homely feel.
Staff are caring and patient and knowledgeable about the resident's welfare.

Reply from Rose Pickering, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Angela C (Friend of Resident) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waverley Grange care home is excellent! I cannot praise it enough. My friend's mother sadly needed respite care at short notice and was very lucky to get a place. The staff were excellent. They went above and beyond doing everything possible to care for my friend's mother, daughter and family when they
visited. Her daughter was with her daily as she sadly deteriorated over a few weeks and died in July 2016. The nurses and staff provided wonderful support physically and emotionally. They were all brilliant. They cared for my friend's mother as if she were one of their own family. It is clean modern and homely. We looked at other homes but this was the best. We knew from the start when manageress stayed late one Friday evening to show us round. She could have put us off but did not because she cares. She cares about people and loves to help them. All the staff were like this including the nurse, and the male nursing/care assistants.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from D L W (Friend of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just love coming here to see my friend who finds living here great. She loves the staff and activities.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Lesley (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the nursing area since Sept 2015. She came in a very poorly, undernourished, scared lady having had 3 months in hospital with cancer and complications. She is unrecognizable now - she is eating healthy food and lots of it. She has responded to careful caring nursing,
she is happy due to the staff who are excellent and now takes part in weekly activities. The team are to be thanked for their tireless effort to care, above the call of duty.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ray H (Son of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care given to my father in the last weeks of his life and the comfort given to the family.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Waverley Grange Care Home is calculated as follows: ( (208 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 253 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 19 hours ago

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (6)

Dilyana

Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I have worked with Bupa for over ten years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.


In my spare time, I love to help others, travel and read.


Julianne

Julianne Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked at Waverley Grange Care Home for over six years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.


In my spare time, I love to spend time with my family and go on dog walks.


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Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.


In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.


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Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.


Stacey

Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.


I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.


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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.


In my spare time, I enjoy reading, cycling and coding.