Milner House

Ermyn Way, Leatherhead KT22 8TX
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9.7 41 Reviews
  • Milner House, Leatherhead
Milner House is a spectacular care home set in a listed Victorian mansion in the leafy suburb of Leatherhead, Surrey.

The home, which provides expert residential, nursing and dementia care, retains most of its original features but has been tastefully renovated into a comfortable and practical care home. It offers a spacious environment where residents have a choice of communal and quiet lounges, as well as mature gardens and scenic views that are fully wheelchair accessible.

The friendly and welcoming lifestyle team arranges a varied daily activities programme as well as welcoming the local community for special events, with everything from summer fetes to hobbies and group activities, like film screenings and flower arranging.

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Care Provided by Milner House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Gary Nash (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Milner House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,602
    • Self-Funded Residential Dementia Care from £1,692
    • Self-Funded Nursing Care from £1,842
    • Self-Funded Nursing Dementia Care from £1,932
    • RESPITE Self-Funded Residential Care from £1,812
    • RESPITE Self-Funded Residential Dementia Care from £1,902
    • RESPITE Self-Funded Nursing Care from £2,052
    • RESPITE Self-Funded Nursing Dementia Care from £2,142

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house bistro dining room
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Milner House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Milner House Reviews (41)

Total of 41, showing 1-20
9.7

Milner House has a Review Score of 9.7 (9.740) out of 10, based on 17 reviews in the last 2 years. Over all time Milner House has 41 reviews.

Overall Experience

  • 35
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Review from C S (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at the care home for a month for respite and convalescence, and we were extremely pleased with the experience. His room was spacious and well-equipped with a large en-suite bathroom, providing a comfortable environment. The staff were consistently kind, friendly and attentive, adapting
to his changing care needs with ease. The food was excellent, though the portions were quite generous, something that might be a plus for many. We also appreciated the warm welcome extended to family visitors at any time. Overall, the care provided was to be commended.

Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from L C (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I had to find a residential home for our mother when she became unable to look after herself due to advanced Dementia. This involved relocating her from 160 miles away - a big change for us all, and the staff were incredibly understanding and kind to both her and my brother and I.
Mum's
room is cosy, clean and comfortable with views over the garden. All members of staff are welcoming and kind and are excellent with Mum, having endless patience. This has helped Mum to settle in quickly. I always feel like she's well cared for and that the staff know her really well. I would highly recommend Milner House, thank you to all the staff for the amazing job you do!

Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from B T (Wife of Resident) published on 28 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has dementia, has been at Milner House for nearly 18 months, after I realised I could no longer care for him at home. My husband can be difficult at times, but Milner House has fallen over backwards to help him feel calmer, listened to and valued. From conversations with staff, I can
tell they know him very well.
Milner House itself has character, space and good direction. The staff are friendly, courteous and capable. There is a tangible sense of good communication skills among them, compassion, innovation, endless patience and professionalism.
I feel reassured that my husband is valued, relevant and safe. What more could I ask for!

Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.


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Review from Peter E (Son of Resident) published on 28 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being faced with the daunting task of finding a suitable residential home for my father was made so much easier with the help of two particular members of staff from the care home advisory service.
They recommended Milner House and put me in contact with the Customer Relations Manager at Milner House.
A convenient date for viewing the home was quickly arranged and she showed my mother around and provided all the answers to our questions. It wasn't long before an assessment was carried out to determine what care needs my father required and a few days later he was welcomed to Milner House which he is very comfortable with and it has become a home from home very quickly.
The staff are attentive and genuinely show an interest in my father and I'm always welcomed with a smile and nothing seems too much trouble.
May I say a big thank you to two particular members of staff along with all the other staff for making my father feel settled and comfortable at Milner House.

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Review from J S (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to choose a residential home for my mum when she became unable to look after herself and found the perfect one for her, Milner House. Her room is lovely with views over the gardens and spacious - really a home from home. The staff are patient and really understand how to look after the needs
of the elderly (and sometimes, bewildered). It is clean, welcoming and is full of genuine people making the lives of those in residence better and brighter.

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Review from Jennifer N (Wife of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced Dementia and I was seeking a fortnight's respite care for him. Following visiting several homes in the Leatherhead area Milner House stood out and he subsequently was admitted for a respite stay. The staff went into detail beforehand to find out as much as possible about my
husband's former life and his daily routine at home in order they could replicate it as much as possible so that on his return home there would not be too much disruption for him to cope with. The care he was given was excellent, the staff are lovely, welcoming, caring and always have a smile on their face. The building is well maintained, the rooms well decorated and equipped - everywhere is very clean - and the grounds lovely. The staff at Milner House do an amazing job - thank you so very much.

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Review from Megan S (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Milner House for nearly 3 years. I have always been happy with the care he has received but I can honestly say that the home has stepped up a level over the last few months.
He is and has always been treated by every single member of staff with respect and dignity and, as
his dementia advances, the care he is receiving is adapted appropriately and seamlessly. The consistency of staff members at the home makes a huge difference too, so he knows and recognises familiar faces who are so kind and welcoming to him and all our family.
The home is sparkling with a refurb in many areas and clearly, huge efforts are being made to keep it squeaky clean.
I echo previous comments that the new lifestyle co-ordinator has made a real difference with a full programme of activities.
Thank you Milner House you are doing a fantastic job and it is such a relief to know he is in your care.

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Review from A L (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular activities have improved my mum's mental well-being massively. Care staff are attentive and show genuine care and empathy with residents. Mum says 'nothing is too much trouble for them'. She is often difficult to please so this is a high accolade indeed! A relative staff regularly asks about
my well-being which is much appreciated.

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Review from D J (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new management team at Milner House have built on the already solid work of the previous team. The staff are doing a wonderful job in handling the increased care my father requires due to his advancing dementia. The support he receives continues to be exemplary. Thank you to all at Milner House!

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Review from Ian R (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a big decision when a loved one goes into a care home. Milner House staff helped make that a smooth transition. The staff are friendly, and I can say they all do their best for the residents of the home. The events they put on for residents are first-class.

Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time.
Many thanks, the Care UK team.


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Review from Christine B (Friend of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Milner House highly enough. After living independently for all of her life and researching all options, my friend made the decision to move into Milner House in October 2023. At 100 years old and having always lived alone she was understandably slightly anxious as to how her life
would be in such a different setting but the transition has been a wonderful experience. Every member of staff has been kind, caring and welcoming. Nothing is too much trouble and her life has been transformed by the wide variety of daily activities, visits by entertainers and Jackson the therapy dog. I am confident she is very well cared for, well fed, making new friends and is very much enjoying this next chapter of her life as part of the Milner House family.

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Review from Karen C (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Milner House since August 21. The staff are friendly and very caring. Mum has dementia and she is treated with dignity, and respect and is very well looked after which to us as a family is lovely to see. It is such a hard decision to make putting a loved one into a home but we know that
Mum is in her forever home and is happy. Thank you to all the staff for everything you do.

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Review from Nicky K (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Milner House is just marvellous. I am so happy my mum is being cared for there. My mum has dementia and quite high medical needs and the staff at Milner House are just brilliant at looking after her. They know her so well and really do have her best interests at heart. Every day is a busy day there
with quizzes, films, playing cards and doing arts and crafts, which my mum really enjoys. My mum is always fresh and clean with clean clothes on too which is just perfect. I highly recommend Milner House. It’s great!

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Review from J D (Relative of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A quick note to express our thanks in helping and supporting us in the adjustment of our loved one moving into the care home. Started as respite and then with requesting to stay as it made them feel like they were at home.
All staff are supportive of residents, their families and of each other, always
helpful, friendly and polite. Very much an extension of family and cannot express how much they are all appreciated.

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Review from J Q (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted as an emergency for end-of-life care. the nurse made an exception to ensure Mum could be accepted after 18:00 which was really appreciated at a very stressful time. The whole team were professional, informative and kind. The carers were exceptional with the kindness and respect they
showed not only to Mum but as as well at a very difficult time.

Reply from Fiona Madder, Reviews Team at Milner House

Thank you very much for taking the time to leave us feedback about your experience.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team


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Review from Iris S (Sister of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from day one, I have always found the staff very friendly and welcoming.

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Review from Jo W (Sister of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The recent change in the management has made an immediate impact. The lifestyle coordinator has made such a difference, organising many new activities, outings and visitors. He also engages with the residents in a warm and knowledgeable manner, always trying to meet individual needs. There is a totally
new atmosphere, the staff are more attentive and they work very well as a team. Keep up the good work!

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Review from Julie S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall in March and a fractured knee, my mum has been in and out of hospital with her dementia deteriorating rapidly! So when my sister and i finally had to admit she could no longer go home it was very difficult for us to choose a 'forever' home for her. Milner was not our first choice as Mum
was rejected by our first choice and, as someone who believes things happen for a reason, that definitely could not have been more true Mum. Since she went into Milner she has improved massively. I cannot tell you how quickly she settled (much to our surprise!), her whole mobility etc is improving daily and she is even eating which is another amazing feat! The team at Milton have been absolutely amazing. It is very difficult to single any one person out as everyone I have dealt with have been kind, compassionate and very patient with two daughters who love their mum dearly. They arranged a 'hairdo' for the first time since March and she looked fabulous. What a difference they have made.

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Review from Christopher D (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Milner House in February of this year she is suffering from dementia. The staff have always been excellent, kind, cheerful, attentive and willing to help. Mum was highly independent which in itself created problems at the start with her not wanting to leave her room apart from other
things, slowly, slowly they have got her out of herself and now she is willing to go to the lounge all day which is good. Hopefully with the weather improving she will go outside when possible. The staff from management downwards have always been willing to talk and help which is wonderful to see and also willing to sort out any issues which come along. All in all I feel happy that Mum is there and can go about my life knowing that she is being looked after properly and thoughtfully. Thanks to all at Milner House and long may it last.

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Review from Trevor L (Son of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very sadly my dear mum passed away in early January after being a resident at Milner House for just over three years. It seems appropriate to publicly thank the whole team for their dedication, thoughtfulness and for the wonderful care bestowed upon Mum in her whole time as a resident. Also, for their
tireless efforts to make Mum as happy as could be. Fortunately, Mum was able to show appreciation in the only way she knew - a whopping great smile.
The family's appreciation is, of course, enormous, particularly with the sensitive and dignified way in which her final days were managed. We will be forever grateful for the peaceful passing and are in no doubt the staff wholly played their part.
Thank you for everything you did, and to the greater audience, I could not recommend a much better caring environment. Thank you.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Milner House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Milner House is calculated as follows: ( (149 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 200 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milner House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (89)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

Surrey Care Awards 2024 finalist

Recipient: Milner House

Date: Monday 23 Sep 2024 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

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Meet the Team (1)

Gary

Gary Nash

Job Title: Home Manager

I started out as a Senior Carer and have worked my way up the ladder.


I joined Care UK in 2018 because I was keen to develop my skills in a forward-thinking organisation that’s committed to delivering superb care, and which supports its colleagues to progress.


What makes this job for me is spending time with residents and seeing them happy and enjoying life. When residents are enjoying the activities there’s a real buzz about the place.


Frequently Asked Questions about Milner House

What types of Care is Milner House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milner House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Milner House have?

There are 38 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Milner House?

Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milner House to the centre of Leatherhead?

1.0 mile(s) as the crow flies, distance by road may be significantly further.