Really impressed with the genuine care of my mum and other residents
J H (Daughter of Resident)
All the staff were so friendly, smiling. I have never been so welcomed into a home.
Denholm R (Friend of Resident)
The staff were always wonderful to her and welcoming to our family.
Hywel B (Son of Resident)
Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen. Prices correct as of January 2025 but are subject to change.
Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.
Ample on-site parking is available for convenience.
Moorhouse Care Home has a Review Score of 9.6 (9.641) out of 10, based on 24 reviews in the last 2 years. Over all time Moorhouse Care Home has 43 reviews.
Review from Elizabeth F (Niece of Resident) published on 7 March 2025
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Overall Experience
4.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of the staff. It would be difficult to make a small lounge near reception, however, we have refurbished the activity room and renamed it Lutyens Lounge which can be accessed. I will pass on your kind words and observations to the team.
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Review from C S (Daughter of Resident) published on 20 February 2025
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3.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your kind review. It was lovely seeing Mum enjoying the planting, with spring around the corner we will be able to use the garden more frequently.
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Review from John N (Son of Resident) published on 19 February 2025
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5.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.
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Review from J P (Brother of Resident) published on 31 January 2025
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4.0 out of 5
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Review from D S (Daughter of Resident) published on 27 January 2025
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5.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you so much for your outstanding review. I am so pleased that your mum enjoyed Christmas. She was so proud that you were able to provide the entertainment so she had the pleasure of watching you sing. I will pass on your kind words to the staff team, they really appreciate hearing the feedback.
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Review from G O (Husband of Resident) published on 16 January 2025
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5.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to submit a review and I will pass on your kind words to the staff team. It is a pleasure to support your dear wife and watch her enjoying the activities with our wellbeing team.
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Review from J H (Daughter of Resident) published on 16 January 2025
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5.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the staff who will be delighted at your comments.
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Review from Hywel B (Son of Resident) published on 5 December 2024
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5.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to leave a review. I have shared your kind comments with the staff team. We really appreciate your feedback.
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Review from J P (Resident) published on 22 November 2024
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4.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you so much for taking the time to send in your kind review. Our chef is always looking to see how he can improve the mealtime experience for residents and our new Breakfast Club is very popular. Our new wellbeing team are now providing activities every day and it is always a pleasure to see residents who would not normally leave their rooms deciding to join in. I will share the review with the staff team, who are always receptive to feedback and looking for ways to improve. Thank you.
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Review from J E (Nephew of Resident) published on 14 November 2024
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5.0 out of 5
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to submit a review. It was a privilege to care for your aunt and she is missed by the whole team. I have shared your kind words with the staff.
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Review from C S (Daughter-in-law of Resident) published on 22 August 2024
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4.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you very much for your outstanding review. The staff will be thrilled with your feedback. Our meals are homemade using local suppliers and we offer a daily menu to our residents and encourage them to make their own choices. We have snacks, cakes and sandwiches available 24 hours a day; should someone want a little something with their cup of tea, day or night. Our team have grown so much over the past year and the home is full of laughter and most importantly a good standard of person-centred care. I am proud to be the manager of Moorhouse and all that we have achieved together. Making our residents and families happy is what we strive for. Many thanks.
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Review from S K (Son of Resident) published on 22 August 2024
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5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you so much for your lovely review. We always appreciate the feedback and I will share it with the team. We have many different personalities in Moorhouse, they all make up our Moorhouse family. We listen to our resident's wishes and encourage all of our residents to have a meaningful life, in a multitude of ways. I have seen your mum up dancing (and I have the photos!). When the singer began to sing a particular song with a small amount of encouragement we had her up on her feet dancing with a great big smile on her face. Our food is home cooked and we always involve the residents and their likes and dislikes in the menu. We use local shops and suppliers as Ashberry Health Care's ethos is to keep our care homes in the centre of our community by engaging with and supporting our local shops and businesses. When our residents are happy: we are happy, thanks again.
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Review from Laurence B (Husband of Resident) published on 5 August 2024
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5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you for your lovely review; it is much appreciated, and I will share it with the team. We are aware of what a challenging and emotional time it can be for families and residents when they are choosing a care home for their loved ones. We ensure we support our new residents and our new families through this transition. We often find that our new residents settle very quickly and are enjoying the wide range of activities, the home-cooked food and choice of menu, the company and the homely feel of Moorhouse. We understand that our visiting at any time, and the inclusion of our families grow the Moorhouse family to give everyone peace of mind and a sense of well-being. Many thanks again.
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Review from Jane H (Daughter of Resident) published on 6 June 2024
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5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you very much for your review. The team are very committed to providing the best person-centred care they possibly can, by really getting to know our residents they can encourage and initiate conversations and can prompt past memories and bring back happy times and experiences. The team have had many types of dementia training, we are collaborating with many companies and we continue to seek new training to improve our skillset. We are focused on improving ourselves individually and as a team. We have recently bought new garden furniture and the residents love sitting out when the weather permits it. They have also planted seeds that are growing in our greenhouse, waiting to be planted out. Many thanks.
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Review from D S (Daughter of Resident) published on 21 May 2024
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5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, Thank you for your kind words, it is always appreciated by the team. We all work to ensure our residents have a meaningful life and that all of their family and visitors are part of the extended Moorhouse family. We understand how difficult it can be for our residents, and their families, when they require 24-hour care and to move into a care home. We hope at Moorhouse we support our residents and families through this challenging time with compassion and empathy. We feel at Moorhouse that getting to know our residents and understanding the life they have lived and the life they wish to live now is fundamental in enabling us to provide the best possible care. We are always looking to improve ourselves and feel every day is a school day for us as we constantly learn something new about our residents and the team. Thank you again for your feedback. Kind regards.
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Review from Oliver B (Nephew of Resident) published on 20 May 2024
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4.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you for your review. We are always happy to receive feedback, and share it with the team. We now have a stable and committed team at Moorhouse. Many work 12-hour shifts and start the day smiling and at the end of the day still have big smiles on their faces. I frequently walk around Moorhouse and see the staff dancing and singing with residents, walking around the garden or sitting and talking with our residents. We deliver person-centred care with meaning, and recognise that the little things can make someone's day. We will continue to learn and grow as a team and really appreciate the support we receive from our residents' families. Many thanks again. Kind regards.
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Review from B U (Daughter of Resident) published on 20 May 2024
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5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you very much for your comments. We have worked really hard in the past year to get a caring and compassionate team, which we have. The home is cheerful and friendly at any time of the day or night. The team have taken on new training and continue to grow in their knowledge and skillset, which in turn constantly improves their performance. Many of the staff go the extra mile and bring small gifts for residents, and escort them on their days off work. They are all committed to ensuring our residents live a meaningful life at Moorhouse. Our activities are constantly changing and growing. At present our residents are enjoying time in the garden and have planted fruit trees and seeds for our extensive flower borders. We even had Zumba on the terrace on Friday, which they all enjoyed. We will continue to improve and are proud of our achievements. Thank you again for your support. Kind regards.
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Review from Christopher B (Nephew of Resident) published on 20 May 2024
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4.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you very much for the review. The team always appreciate feedback on their commitment and standard of care in all departments of the home. We work hard to ensure all of our residents' needs are met, even when those needs may change daily. We put the residents in the heart of our decision-making at Moorhouse, and encourage all residents to lead an active life, supported by the team. Our chefs make homemade meals, snacks and offer a wide choice through the day and night, the cakes and puddings are second to none! We ask the residents' preferences and choices daily, and the chef frequently gets tips from our residents on how to make a good cottage pie (each resident has a secret recipe!). Thank you again from all the team at Moorhouse.
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Review from Marika B (Wife of Resident) published on 2 February 2024
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Overall Experience
5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you so much for your kind words.
The reviews and feedback are always appreciated and shared with all of the staff at Moorhouse. We are constantly assessing our performance and with honest and open communication strive to be the best we can be.
We are all driven by the desire to make Moorhouse a home from home and encourage our residents to live the best life possible.
Again, thank you so much for your review, it means so much.
Kind regards.
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Review from P C (Daughter of Resident) published on 6 December 2023
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5.0 out of 5
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello,
Thank you very much for the lovely feedback. I will be sure to share it with the team.
We are still a new team, however, work with the same goals and in the same direction.
The team in Moorhouse work with kindness and compassion, understanding what a difficult time it can be for families and for our residents when the time comes that they need to move into a care home.
We hope to support our families and our residents to live a life with meaning in a friendly and homely environment.
Thank you again for your ongoing support.
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The Review Score of 9.6 (9.641) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.641 for Moorhouse Care Home is calculated as follows: ( (196 Excellents x 5) + (76 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 284 Ratings = 4.641
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Moorhouse Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 02 Mar 2025
We are open for new residents on both a permanent and short-term basis. A range of bedroom types are available including ground floor rooms with patio doors opening onto the garden.
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Job Title: Maintenance Officer
I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.
Job Title: Laundry Attendant
I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.
