Moorhouse Care Home

Tilford Road, Hindhead GU26 6RA
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9.6 43 Reviews
  • Moorhouse Care Home, Hindhead
Moorhouse is a historical country house set in the heart of the village of Hindhead. Offering dementia and residential care, the home is registered for up to 36 residents on a permanent basis or for short term respite stays which are pre-bookable.

Bedrooms are light and individually decorated with the many enjoying undisturbed views over the National Trust’s Golden Valley. The majority of the ground floor rooms also benefit from patio doors opening directly into the mature landscape garden that surrounds the home.

The highly skilled team at Moorhouse treat everyone as an individual, tailoring their services and support to meet the residents' needs in a warm and homely environment.

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Care Provided by Moorhouse Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Watts (Interim Home Manager)
  • Admission Criteria
    • private, social service and NHS referrals accepted
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Moorhouse Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,839
    • Self-Funded Residential Dementia Care £1,195 – £2,138
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500

  • Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen. Prices correct as of January 2025 but are subject to change.
  • (these prices are only a guideline, please contact Moorhouse Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.


  • Parking

  • Ample on-site parking is available for convenience.


Moorhouse Care Home Reviews (43)

Total of 43, showing 21-40
9.6

Moorhouse Care Home has a Review Score of 9.6 (9.641) out of 10, based on 24 reviews in the last 2 years. Over all time Moorhouse Care Home has 43 reviews.

Overall Experience

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  • 9
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Date Published

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Review from Susan S (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Moorhouse Nursing Home at the beginning of September as she wasn't safe living alone at home. The staff have been unfailingly kind and helpful to Mum and to my sister and myself as we struggled with making such a change. It was made easier by expert support and the support of such
a great team. Mum has more interaction with people and activities and is brighter than she has been for years. It really feels like a home from home.

Reply from Alison Daly, Manager at Moorhouse Care Home

Thank you so much for your kind words. I will be sure to print and share the review with the team.
All departments of the home work with compassion and kindness. I often hear the chef asking residents what he can cook for them, I hear the housekeeping team discussing photos and reminiscing with residents as they clean their rooms. It takes all departments to create a real home for our residents, not only our supportive and friendly care team.
Thank you again on behalf of all the staff at Moorhouse.


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Review from S S (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fall and went to hospital. She was assessed and it was decided she was not safe to move back into the community. Moorhouse Nursing Home was brilliant. We managed to move Mum into one of their garden rooms. All the staff were kind and helpful and we can visit Mum whenever we like. The food
is delicious and Mum has the freedom to walk around as she wishes and go into the garden whenever she wants. The staff are very patient with her. It is a huge relief to all the family that she is safe and being well cared for.

Reply from Alison Daly, Manager at Moorhouse Care Home

Thank you so much for the review. We aim to create a home from home and with a willing team, which takes all departments, including the housekeeping and kitchen team (which are sometimes overlooked), we are constantly adapting our person-centred care for residents' changing needs and encouraging and supporting them to live their best life.
Many thanks.


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Review from Hilary C (Daughter-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved into Moorhouse Nursing Nome on the 17th of August 2023. From the first visit when they were visited at home, we have nothing but good things to say about the home and the staff. Our parents have been treated with dignity, respect and compassion. The staff just can't do enough to care
for them and make them feel welcome. The whole team are wonderful. They especially took great care to find a room there are parents could be together.

Reply from Alison Daly, Manager at Moorhouse Care Home

Thank you so much for the review. We continue to work together to create a home that promotes everyone's individual wishes and offers a place that can encourage a resident's interests to be full filled. We welcome families at any time of night or day as all families are an extension of our residents.
We appreciate our relationships and input from our resident's families. We put our resident's wishes at the heart of our decision-making, and know the importance of supporting family relationships and will continue to create a home from home for our residents and their loved ones.
Many thanks.


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Review from Edwina H (Daughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Moorhouse Nursing Home directly from hospital just before Christmas 2022. Within a few days, her overall well-being had transformed and she was looking so much brighter and more talkative. Her mobility has increased significantly since being at Moorhouse, I’m pleased to see her recovery
and that she is well supervised by the staff. My mum enjoys the food, especially the cake! It’s also good to see her interacting with the other residents and taking part in activities when she can. The staff at all levels are always welcoming, friendly and helpful. Moorhouse has a country house feel and it’s good to see improvements and renovations taking place. I enjoy visiting and my mum and I have often been given space and time to sit together and do activities. I’m really pleased that my dog can visit too. Whilst there will always be good and bad days with my mum’s Alzheimer’s I feel confident the staff at Moorhouse can provide the best care for her increased needs.

Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home

Thank you for your very kind review, Mum is a pleasure to have in our home. It is our aim to ensure all residents receive person-centred care, with the hope we can improve their way of life. It is lovely that you have expressed you can see the improvement in Mum's abilities and well-being. I will forward your very positive comment to all staff.


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Review from H M (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently (1 month ago) became a resident at Moorhouse Nursing Home, she has settled in brilliantly thanks to all the very friendly and caring staff. She enjoys the food and all the activities highly. Whenever there have been some early teething issues the management has dealt with them swiftly
and without any fuss. Overall I have been very impressed with Moorhouse in particular the way the staff interact with my mother in such a lovely way. My mother says how happy she is at Moorehouse.

Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home

Thank you for your generous review, Mum is a wonderful lady to care for and we are so happy Mum has settled in so quickly.


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Review from Helen H (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has come into Moorhouse straight from hospital.
He has had amazing care since he arrived.
He is in a freshly painted room with new furniture and the home arranged for his chair and TV to be picked up and put in his room so he feels right at home.
I cannot fault the care he is receiving.
Nothing is ever too much trouble, my dad is on a pureed diet which is all done separately, and when he is fed the staff are so patient with him. All the staff are attentive and friendly and we get coffee and cake when we visit.
My dad is always clean and shaven and his washing is all done and returned freshly ironed and hung in his wardrobe even though my dad is bedbound.

Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home

Thank you Helen for your lovely review. The staff at Moorhouse take pride in ensuring that our residents are cared for as we would care for our own family, so it is a real boost for them to hear your kind words. Your dad is a pleasure to care for.


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Review from C T (Son of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

What a poor excuse for a nursing home. My mother was persuaded to go to this nursing home after consulting with Social Services. Prior to moving to Moorhouse Nursing Home, all she got to see were images and a brochure. She found the food poor, activities for the residents did not exist although listed
and exhorted on Moorhouse Nursing Home's website, management appeared poor and leaderless, and there appeared to be a lack of permanent staff with many agency staff filling the gaps. When I moved my mother from this place I took images of the filth on her floor which included dried faeces. I can not see how this home scores so highly. The whole place looked tired and underfunded although they charge a small fortune to live there. Not recommended in any way shape or form.

Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home

I was disappointed to read your review and I am sorry you have had a negative experience with our home. We take pride in the care and support we provide to residents and aim to keep a clean, comfortable and pleasant place to live.
I would also like to reassure you that we take cleanliness very seriously. Audits are in place to monitor all aspects of our home including standards of sanitation. Our housekeeping team clean rooms daily so it is disappointing it was not the case for your mother. Since your mother left the home in July, we have had a change in management at the home, with myself joining as Home Manager, and an extensive programme of refurbishments has commenced. Recruitment within social care is challenging, at times we have no alternative but to use agency staff to ensure the correct level of care is given to all our residents. I am sorry you feel that the home did not meet your expectations and I am happy to discuss it with you in person if you would like to contact me.


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Review from S G (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled into Moorhouse very well. The staff are all friendly, helpful and kind. Mum enjoys the home-cooked food and social activities. It is a great weight off our minds knowing that Mum is happy in her new home.

Reply from Claire Fry, Business Support Manager at Moorhouse Care Home

Thank you for spending your time completing the online review. Mum has settled in so well, it's hard to believe she hasn't been with us for much longer, everyone really enjoys her company. It is not just Mum we support but also the families during what can be an emotional journey and I am pleased as a team we have managed this.


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Review from Timothy H (Brother of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Moorhouse for only one month but I am both sure and confident that his needs are being met by the caring staff there. My brother has, for many years, been very disabled following brain and much physical damage from a road traffic accident, so he is completely dependent
on insightful care, and food management. This has been delivered by the experienced and patient carers at Moorhouse, witnessed by my wife and myself on several visits per week during this settling in period without prior notice. Visiting is encouraged and always welcomed. I am very pleased with the high standards I have observed at Moorhouse.

Reply from Julie East, Manager at Moorhouse Care Home

Thank you for taking the time to leave this review, our team here work extremely hard to provide each resident with high quality care, and they will be delighted to hear how thankful you are for all their hard work. It is a pleasure to have your brother here at Moorhouse Nursing Home, he is such a lovely gentleman with a great sense of humour.


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Review from Philip E (Regular Volunteer) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly every week as a Pets As Therapy volunteer with my three year old Border Colllie. The staff are very caring and proactive in the way they deal with residents. Staff use the residents Christian name when speaking to them. The atmosphere throughout is very calm and friendly. The residents
I visit are all most cheerful and the majority react with the dog well and in a meaningful way.

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Review from Mary K (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Moorhouse since September. We recognise that these have been difficult and challenging times in the sector, despite this we are satisfied that his care has been good. Regular staff are caring and approachable. Unfortunately, some agency staff have been less so, however, when concerns
have been raised they have been addressed promptly. The manager was exceptionally helpful in arranging respite care for my mother at short notice. Our thanks for all they do.

Reply from Julie East, Manager at Moorhouse Care Home

Thank you very much for your review, I will pass on your kind words to the staff. It is a pleasure to look after your father, and lovely to have your mother to stay for a short time, we enjoyed spending time with her. Best Wishes


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Review from J T (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for better care and help with my father from all the staff at Moorhouse. I am an activities assistant in another local residential home and was very impressed with everything they did for him. My father was suffering with dementia, Alzheimer’s and cancer so needed a lot of care
and attention which he received. The home had a very cosy, caring and friendly atmosphere and the staff were always available to talk, advise and comfort my family. Fabulous place.

Reply from Claire Fry, Business Support Manager at Moorhouse Care Home

Thank you for your kind words and feedback. It is important to us that all the family are supported during this difficult time, so it is reassuring we have managed this.


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Review from Carl S (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was taken into care at Moorhouse in late November 2021 after being released from hospital but unable to look after herself. Although this was scary for Mum everybody who works there has made her transition to her new way of life so easy. She has a lovely room with a view and looks so much healthier
with the care from all the staff. She is now making new friends and eating really well.
This probably couldn't have happened at a worse time with the Covid restriction, which makes the visiting harder at the moment but the whole Moorhouse team have again made this seamless and with excellent updates throughout, thank you Moorhouse.

Reply from Julie East, Registered Manager at Moorhouse Care Home

Thank you for taking the time to complete a review for us - it is much appreciated. We are pleased to hear you are happy with the care your mum is receiving. We recognise the Covid Pandemic has been a difficult time for everyone, it has been extremely important to us that residents and their families have continued to feel connected with each other through visits and other means of communication. I will ensure your kind comments are shared with the rest of the team here at Moorhouse.


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Review from Susan T (Wife of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last few weeks of his life at Moorhouse Nursing Home. His illnesses were complex and difficult to manage. From day 1 I found all staff caring and supportive. He was settled in quickly and importantly I was made welcome and felt he was safe and comfortable. Everyone made every effort
to meet his complex needs and although restrictions were in place I was allowed to be with him as much as possible. I felt at ease communicating with all staff at all levels and was very aware of the love and care given to patients. The atmosphere was homely and warm and yet everything was run efficiently. If it should be that I have to spend time in a nursing home, I would choose Moorhouse.

Reply from Claire Fry, Business Support Manager at Moorhouse Care Home

Thank you for your kind words and feedback. At Moorhouse, we pride ourselves on giving the best care possible to our residents, whilst also supporting the needs of their families. It is always nice to hear that our efforts are appreciated and this will be shared with the wider team.


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Review from C L (Husband of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service at this care home - all the staff are lovely. The communication between the home and myself was on the ball. The meals were purified for my wife and on the occasions that I partook, they were well presented and were of good quality. Parking was quite plentiful (and free).
The grounds are lovely and well-maintained thanks to the groundsman. The facility is quite secure and I felt good being able to leave my wife here knowing she was in good hands. I can heartily recommend this home to all.

Reply from Claire Fry, Business Support Manager at Moorhouse Care Home

Thank you for spending the time to complete a review, I will ensure your positive feedback is cascaded to the Moorhouse team.


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Review from Cheryl J (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Moorhouse for six years and the care, attention to detail and general well being has been second to none. He is happy and repeatedly tells me so. There is a great deal of staff who have been there for many years and they view the home as part of their family, and the
new recruits seem to be fitting in well with the comforting ethos of this special place. Well run, delicious food and high standard of cleanliness no one could ask for more. I cannot imagine how they have kept my father so safe, risking everything to do so in this pandemic, they have been nothing short of amazing. The senior management has always been only a phone call away to discuss any thought I may want to raise. I have absolutely no hesitation in recommending Moorhouse to anyone who has to make the ghastly decision to put their beloved relatives into a home and would like to make public how much I appreciate all the staff there.

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Review from S F (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative was at this nursing home for a number of years. The long-standing health care assistants at the time were very good and met my relative's needs. The food was generally of a reasonable standard and the chef did speak to our relative on a number of occasions to see the meals were satisfactory
for her. A couple of the registered nurses were caring, but numerous agency nurses and carers on duty often on a daily basis and especially at weekends, so therefore not always knowing or understanding the resident's needs and requirements. There is a new home manager in place now (who had successfully worked at this care home for some years previously). My advice is always read all the CQC reports thoroughly.

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Review from Denholm R (Friend of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was greeted by the manager. She was very friendly offering me refreshments. I was shown to where the lady was who I was visiting. All the staff were so friendly, smiling. I have never been so welcomed into a home. It felt like I was visiting somebodies personal home. The surroundings were very comfortable,
the lady playing the piano was enjoyed by us all. I have no complaints. Nothing but praise for the service.

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Review from B G (Wife of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff make Moorhouse Nursing Home a very friendly welcoming place. Delicious meals are prepared daily by a team of excellent chefs and kitchen staff. A professional efficient laundry service is provided. Afternoon activities bring much pleasure and laughter. The garden is beautifully
maintained, it's a real treat to sit outside. Finally to all the nursing caring staff that look after my husband and me. I thank you.

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Review from J S (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, welcoming and kind.
It is difficult to nominate an employee of the month as they all give their all. The food is excellent, chef's salmon en-croute with creamy dill sauce is wonderful and would give celebrity chefs a run for their money. This nursing home now feels like home
to my husband and it certainly is my second home.
I can't recommend them highly enough. A big thank you.

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Moorhouse Care Home is calculated as follows: ( (196 Excellents x 5) + (76 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 284 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorhouse Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 02 Mar 2025

We are open for new residents on both a permanent and short-term basis. A range of bedroom types are available including ground floor rooms with patio doors opening onto the garden.


Awards / Recognitions (0)

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Meet the Team (2)

Eurico

Eurico

Job Title: Maintenance Officer

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.


Ana

Ana

Job Title: Laundry Attendant

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.