Moorhouse Care Home, Hindhead

Really impressed with the genuine care of my mum and other residents

J H (Daughter of Resident)

All the staff were so friendly, smiling. I have never been so welcomed into a home.

Denholm R (Friend of Resident)

The staff were always wonderful to her and welcoming to our family.

Hywel B (Son of Resident)

Moorhouse is a historical country house set in the heart of the village of Hindhead. Offering dementia and residential care, the home is registered for up to 36 residents on a permanent basis or for short term respite stays which are pre-bookable.

Bedrooms are light and individually decorated with the many enjoying undisturbed views over the National Trust’s Golden Valley. The majority of the ground floor rooms also benefit from patio doors opening directly into the mature landscape garden that surrounds the home.

The highly skilled team at Moorhouse treat everyone as an individual, tailoring their services and support to meet the residents' needs in a warm and homely environment.

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Care Provided by Moorhouse Care Home

Primary Care Categories
Dementia
Older Person Care
Physical Disability
Respite Care
Sensory Impairment

Care Types Provided
Dementia Residential Care
Residential Care
For a maximum of 38 Service Users
Privately Owned

Dementia Care Types
What are the different dementia care types?
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Care Offered
Alzheimer's
Autism/ASD
Cancer Care
Colitis & Crohn's Disease
Hearing Impairment
Huntington's Disease
Parkinson's Disease
Speech Impairment
Stroke
Visual Impairment

Other Care Provided
Convalescent Care
Own GP if required
Physiotherapy
Separate Specialist Dementia Care Unit

Good to Know

Group/Owner
Ashberry Healthcare Ltd

Person in charge
Julie Watts (Interim Home Manager)

Local Authority / Social Services
Surrey County Council ( click for contact details)

Admission Criteria
- private, social service and NHS referrals accepted
- Ages 65+

Room Information
- Single Rooms (30)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (10)
- Couples/Companion Rooms with ensuite Wet Room (1)

Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
- Number of floors: 3

Funding & Fees Guide for Moorhouse Care Home

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care £1,135 – £1,839
- Self-Funded Residential Dementia Care £1,195 – £2,138
- RESPITE Self-Funded Residential Care £1,500 – £1,500
- RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen. Prices correct as of January 2025 but are subject to change.
(these prices are only a guideline, please contact Moorhouse Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops
Gardens
Lift
Minibus or other transport
Near Public Transport
Own Furniture if required
Phone Point in own room
Residents Internet Access
Smoking not permitted
Stairlift
Television point in own room
Wheelchair Access

Visiting
Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.

Parking
Ample on-site parking is available for convenience.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Requires improvement

Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Good
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 02 Mar 2025

We are open for new residents on both a permanent and short-term basis. A range of bedroom types are available including ground floor rooms with patio doors opening onto the garden.

Awards / Recognitions (0)

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Meet the Team (2)

Eurico

Job Title: Maintenance Officer

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.

Ana

Job Title: Laundry Attendant

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.

Moorhouse Care Home Reviews (43)

Total of 43, showing 41-43

9.6

Moorhouse Care Home has a Review Score of 9.6 (9.641) out of 10, based on 24 reviews in the last 2 years. Over all time Moorhouse Care Home has 43 reviews.

Order by:

Review from Patrick B (Power of Attorney of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care with sincerity, friendliness and compassion. Always very clean.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivienne A (Niece of Resident) published on 24 August 2017
Submitted via Postal Card • Report

I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could

be 1 or 2 more members of staff so that residents with dementia could be given more attention.

Review from E H (Resident) assisted by family/friend published on 18 August 2017
Submitted via Postal Card • Report

When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate.

Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months: