Moorhouse Care Home

Tilford Road, Hindhead GU26 6RA
Submit a Review
9.6 45 Reviews
  • Moorhouse Care Home, Hindhead
Moorhouse is a historical country house set in the heart of the village of Hindhead. Offering dementia and residential care, the home is registered for up to 36 residents on a permanent basis or for short term respite stays which are pre-bookable.

Bedrooms are light and individually decorated with the many enjoying undisturbed views over the National Trust’s Golden Valley. The majority of the ground floor rooms also benefit from patio doors opening directly into the mature landscape garden that surrounds the home.

The highly skilled team at Moorhouse treat everyone as an individual, tailoring their services and support to meet the residents' needs in a warm and homely environment.

Show Moorhouse Care Home on the Map

Care Provided by Moorhouse Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Watts (Home Manager)
  • Admission Criteria
    • private, social service and NHS referrals accepted
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Moorhouse Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,154 – £1,869
    • Self-Funded Residential Dementia Care £1,215 – £2,173
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500

  • Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home.


    A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen.


    Prices correct as of April 2025 but are subject to change.
  • (these prices are only a guideline, please contact Moorhouse Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.


  • Parking

  • Ample on-site parking is available for convenience.


Moorhouse Care Home Reviews (45)

Total of 45, showing 41-45
9.6

Moorhouse Care Home has a Review Score of 9.6 (9.617) out of 10, based on 26 reviews in the last 2 years. Over all time Moorhouse Care Home has 45 reviews.

Overall Experience

  • 32
  • 10
  • 2
  • 1
  • 0

Date Published

45
12
20
26
19

Review from B G (Wife of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff make Moorhouse Nursing Home a very friendly welcoming place. Delicious meals are prepared daily by a team of excellent chefs and kitchen staff. A professional efficient laundry service is provided. Afternoon activities bring much pleasure and laughter. The garden is beautifully
maintained, it's a real treat to sit outside. Finally to all the nursing caring staff that look after my husband and me. I thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, welcoming and kind.
It is difficult to nominate an employee of the month as they all give their all. The food is excellent, chef's salmon en-croute with creamy dill sauce is wonderful and would give celebrity chefs a run for their money. This nursing home now feels like home
to my husband and it certainly is my second home.
I can't recommend them highly enough. A big thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick B (Power of Attorney of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with sincerity, friendliness and compassion. Always very clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivienne A (Niece of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could
be 1 or 2 more members of staff so that residents with dementia could be given more attention.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Resident) assisted by family/friend published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Moorhouse Care Home is calculated as follows: ( (208 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 308 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorhouse Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 31 Mar 2025

We are open for new residents on both a permanent and short-term basis. A range of bedroom types are available including ground floor rooms with patio doors opening onto the garden.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Julie

Julie Watts

Job Title: Manager

Joined: 2024

With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.


Eurico

Eurico

Job Title: Maintenance Officer

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.


Ana

Ana

Job Title: Laundry Attendant

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.